Vodafone OneNet

One Net Specialists
Rock Networks Ltd
Stone Cross Court, Stone Cross Park, Golborne,
Warrington, Lancashire WA3 3JD
Tel: +44 (0) 844 326 7000 Email: info@rock-networks.co.uk
One Net Express
Get a virtual landline number which diverts to
your mobile - so you’re always available to
our customers.
One Net Business
Never miss a call or message our cloud-based
system combines your office phone, mobile
and voicemail.
Red Sharer
Share your data allowance across your team and
get a simple monthly bill. And get unlimited UK
calls and texts.
Totally Managed Mobility
Take the hassle out of managing mobile devices -
we’ll manage multiple operating systems for you
and look after your security needs.
www.rock-networks.co.uk

One Net Specialists
Rock Networks Ltd
What is One Net Business?
One Net Business brings all of your business telecoms together, onto a cloud platform
which is delivered expertly by Rock and Vodafone. It is the first product to bring together
fixed and mobile networks, and offer business customers a seamless service.
You can take a call, on any of your numbers, on anything from a mobile to a laptop to a Cisco desk-phone…
One Net Business is Unique
-- A future proof system, with planned product
enhancements that your business doesn’t need to
pay for each time.
-- Its a hosted system, off site from your premises – so
all the latest technology is added with no disruption
to your business.
-- Vodafone and Microsoft has given One Net ability
to integrate Microsoft Office 365 and Skype for
Business. See more here
-- Truly make and receive calls on any device, choosing
which number you present – Your mobile or your
geographic number.
-- Set multiple hunt groups, simultaneous or sequential
calling – giving flexibility to your sites, remote
workers, office staff and more.
One Net Business is a flexible business
telecom service that can be set up
in a number of ways to meet your
business’s needs for fixed and mobile
telecommunications. Rock are specialists
in delivering One Net to UK Businesses.
-- Improve speed and effectiveness of communication
-- Increase responsiveness to customers
-- Reduce management complexity
-- Enhance productivity
-- Cut admin time
Mobile Hosted IT services Virtual landline

One Net Specialists
Rock Networks Ltd
One Net Benefits
One Net Business is the only cloud-based service that fully converges your company
landline, desktop and mobile. Everything is one on platform, providing a wealth of added
features and benefits. One Net allows collaboration across IT and Telecoms platforms.
One Net Business gives you:
1. Better Customer Engagement
2. Better Connected Employees
3. Better Operational Agility
4. Better Communication
Ideal for businesses One Net Business integrates your
company landlines and mobiles, so wherever your
people are working – they will never miss a business
call again.
Simple and Affordable
You can save time and money spent dealing with
multiple suppliers, across multiple products. Rock can
provide one contract and one bill for all your fixed and
mobile requirements, and no call forwarding charges.
Secure and monitored
One Net Business is a fully secure phone system hosted
on our core IP-based network, with connections that
are dedicated for voice. All of this is managed end to
end and monitored 24/7.
Simple Innovative Intelligent Flexible Reliable

One Net Specialists
Rock Networks Ltd
One Net Benefits
Different platforms that can be integrated.
Mobile
3G Deskphone
Fax &
other devices
Conference phoneOffice phone
Other
fixed networks
One Net
fully managed remotely by Vodafone
Vodafone UK voice
& data network
Router
Complete user:
mobile & office phone

One Net Specialists
Rock Networks Ltd
Internet Over Ethernet
Business-grade Internet is now available as part of Vodafone One Net Business. Our
Internet Over Ethernet offering is ideally suited to the needs of SME businesses with an
existing Vodafone Ethernet cable and 50+ users.
Our One Net Business communications solution over a single 90mb Ethernet connection.
-- Fully managed voice and internet from
installation onwards
-- A quality service that’s bundled and priced together
-- 10mb can be totally protected for the voice service
-- Up to 90mb is available for Internet access
-- Bandwidth that can be purchased in 10mb portions
-- Higher level of reliability and quality

One Net Specialists
Rock Networks Ltd
Feature List
Ideal for business - Vodafone One Net integrates your Customers’ company landlines and
mobiles, so wherever your people are working they will never miss a business call again
Features
-- Hunt Groups for mobiles and landlines search for
someone who’s free to answer
-- One voicemail consolidates all messages in one place
-- A scaleable solution that grows with your customers
without ongoing maintenance costs
-- One standard rate for calls made from a desk phone
and mobile
-- We’ll configure it around your customers’ business
-- IP Phone for Office & Complete Suite
-- Auto Attendant allows callers to contact a
department/individual
-- Call pick up provides the option to answer a call
ringing on any phone
-- Call queuing puts incoming calls into a queue when a
number is busy
-- Call screening to allow or bar inbound calls
-- Hunt groups allows a group of linked Vodafone
One Net Business users to be contacted on a single
number
-- Multi site offices allows multiple sites to be treated as
one single virtual office
-- Feature Management Portal & Mobile App available
for self-service
-- Many more coming soon One Net Directory,
Accessories & Busy Lamp Field
Benefits
-- Integrates landlines and mobiles so they work
together as one
-- Increase productivity
-- Never miss a call wherever your customers
are working
-- Virtual Assistant: It’s like every employee having
their own
-- Total simplicity: One phone company, one bill, Easier
to control costs
-- Improved efficiency: Integrate mobiles & desk
phones, so as to not miss important business calls
-- Improved productivity: One single remote-access
voicemail means no more waiting to hear messages
at the end of the day
-- Advanced call management: Features like auto-
attendant, call screening and call transfer/hold/
forward are available on mobiles & desk phones
-- Keeping things simple: One supplier for landline and
mobile means one contract, one price plan and one
point of contact for specialised support
-- Control costs: Fix costs with a flat rate monthly fee
and benefit from unlimited internal calls, no call
forwarding costs and no on-site system to maintain
-- Increased flexibility: A solution which grows with a
business and provides access to a 24/7 online feature
management portal and mobile app
-- Hosted service: As a cloud-based service, new
features are automatically synchronised and there’s
no concerns over managing an onsite phone system

One Net Specialists
Rock Networks Ltd
Summary - Key Features
Features & functionality
Just some of the key One Net features
Hunt Groups
Share incoming calls
amongst multiple users
Customise
Announcements
Guide your customers
to the right area,
Night mode
Call Queing
Que calls if you
are busy
Call Screening
Chose who you’re
allowed to call and
who’s allowed to
call you
Call forwarding
Redirect calls to another
number or voicemail
DND (Do Not
Disturb)
Redirect incoming
calls for a period of time
when busy i.e. in
a meeting
Ringing Order
Choose how all
your devices ring on
incoming calls
Call Pick Up
Allows groups members
to pick up each others
calls call you
Call Waiting
Allowing incoming
callers to wait whilst
you’re on another call
Call Hold
Play music to callers
whilst on hold during
active calls
Call Transfer
Transfer active calls
to colleagues or
external users
Caller Line
Identity
Choose how your
number is displayed on
outgoing calls
Speed Dial
Assign frequent
contacts for quick
call set-up
Call Return
Return calls quickly
using your call history
Multi-person
Conference Calls
Join multiple users on to
the same call
Company
Features
User
Features
In-Call
Features
Call Set-Up
Features

One Net Specialists
Rock Networks Ltd
Process
As soon as you get in touch with Rock, we will audit your telecoms and fact find. We understand time needs to be taken
to get the right Telecoms solution for you, in terms of cost and functionality.
Solution design
Our technical experts come to your business and design
the solution from this point on, assessing everything
from physical infrastructure to call plans and hunt
groups. We offer an on-site demo of the equipment,
showing you the features One Net Business offers.
If your business requires cabling or additional work,
Rock take care of all this within the project planning –
with all the checks in place for a quick and
effective install.
Project Planning
Rock have a robust, tried and tested project plan.
This planning negates any problems before they could
arrive, and we make sure nothing is rushed with time
taken to plan.
Project
Management
Installation Incubation In-Life

One Net Specialists
Rock Networks Ltd
Process
Training
After the initial training completed by our engineers,
which covers understanding of basic telephony such
as numbering, call routing, access methods etc; Rock
follow up with further training completed by an
experienced and professional trainer. This allows you
to learn everything you need to fully utilise the system,
and realise its benefits.
Ongoing support
Finally, our team of desk and field based account
managers are on hand to deal with any query you
have with One Net Business. Rock want to visit your
business regularly, to guarantee your happiness with
the products and services that we provide.
Survey and install
Rock carry out an onsite survey, which follows on from
your initial discussions with us. The more detail the
better, with the solution being tailored throughout.
When all the plans are in place, with a full solution
design document built and agreed; install dates are
set. In the meantime, there are numerous project calls
to make sure all the tasks are complete and no issues
have arisen. If there is anything we both feel maybe an
problem, we can delay – setting up further work and a
new install day.
After hundreds of One Net Business installs, we know
the best way to implement One Net Business. Rock
want to deal with any unforeseen issue quickly, in order
to delight our customers.
Project
Management
Installation Incubation In-Life

One Net Specialists
Rock Networks Ltd
Cost Reporting
Standard and Bespoke Billing
Using our very own, unique analysis tool, Rock provides a monthly and quarterly estate management report for you,
which allows us to improve upon the management of your account and both reduce your administrations costs and
continue on from the initial work done providing ongoing savings and improved efficiency within your organisation.
Usage
Trends
Usage
Behaviour
Cost Centre
Reporting
Billing
Queries
Accounts
Queries
Usage
Analysis
Advice and
Watch Points
Usage
Trends
Cost
Reporting

One Net Specialists
Rock Networks Ltd
Cost Reporting
Standard and Bespoke Billing
In addition to the billing information received from the network we provide itemised usage, billing and analysis,
reported by account, user group, or cost centre and is completely bespoke in the design of your choice.
Andrew
Kelvin
Michelle
Gary
Chris
Richard
Paul

One Net Specialists
Rock Networks Ltd
Service Reporting
Help Desk & Ticketing System
Utilising Microsoft Dynamics our help desk & bespoke ticketing system reports all aspects of our customer service levels
to you, from the initial call we take to the audit trail that the case generates up until final resolution. Your dedicated
account manager anticipates problems before they arise and works on your behalf to solve any issues quickly and
efficiently when they do.
A key performance indicator within Rock is the manner in which we manage your account, our goal is to manage your
account as if it were our own and will do diligently on your behalf. We aim to meet and exceed all of your short and
long terms goals surrounding your needs within your communications strategy and if you do not have a strategy we
can help build you one.
Ticket and
Cases
(SLA stats)
Case
breakdown
Ave days
for order
fulﬁllment
Orders
Inbound
call stats
Incidents
(major)
Service
Reporting

One Net Specialists
Rock Networks Ltd
Customers

Rock Networks Ltd
Stone Cross Court
Stone Cross Park
Golborne, Warrington
Lancashire WA3 3JD
+44 (0) 844 326 7000
info@rock-networks.co.uk
Copyright; This document is the property of Rock Networks Ltd and is copyright protected, therefore the document must not be copied or reproduced in any form either wholly or in part nor must
the contents of the document, method or technique be made available or disclosed to any third party.

Vodafone OneNet

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