This document discusses multiple channel delivery options for self-employed professionals' banking needs. It outlines traditional banking methods like visiting branches for deposits, withdrawals, payments and account checks. Newer electronic options like ECS, NEFT, RTGS, mobile banking, ATMs, POS terminals and internet banking allow professionals to manage finances remotely. A multi-channel banking system should be convenient, affordable and accessible anytime to provide a unified view of customers' accounts across different relationships and channels.

1. Multiple channel delivery
to a self employed professional
Kunal
Shradha
Shadab
Uday
Sakshi
Dhruv

2. •Agenda
Outline of the discussion
Category of self employed professionals
The possible financial needs of such a professional
The significance of these channels from the
professional’s perspective
Conclusion
Types of multiple channels offered by a bank

3. Self employed professionals

4. Common banking needs of these
professionals
 Making payments
 Withdrawing money
 Depositing money
 Transfering funds
 Checking available balance
 Updating financial statement

5. Traditional way of doing it is by going to a
branch of the bank and operating my a/c
So, Let us go to a BRANCH and see

6. Cheque
Demand draft
Pay in slipDeposit slip
ENQUIRY

7. Banking made easy at the branch THANKS TO-
 Electronic Clearing Service (ECS)
 National Electronic Funds Transfer (NEFT)
System
 Real Time Gross Settlement (RTGS) System
Certain other electronic options available,
which has made a bank look like this…

8.  Pre-paid Payment
Systems
 Mobile Banking System
 Point of Sale (POS)
Terminals
 ATMs

9. Objective is to enable the
development of inter-operable
standards so as to facilitate funds
transfer from one account to any
other account in the same or any
other bank on a real time basis
irrespective of the mobile network
a customer has subscribed to.
Mobile banking
ATM tech

10.  ATMs are
continuously
evolving
 They are much more
than an ATM
 Transformed into a
personalized bank
 Innovative
technology
 Enriching the user
experience
INTERNET
BANKING

12. An innovative channel:
M Pesa

14. INNOVATION DRIVEN….
A multi-channel banking system should be simple, convenient,
affordable and anytime anywhere accessible, providing a unified
view of customer’s banking relationships for customers as well as
for relationship managers. True multi-channel banking extends
beyond the provision of banking access over multiple channels,
to add value through:
Superior user experience
• Personalized banking
• Interactivity

15. Thank you