The document provides answers to multiple questions related to organizational change management. It discusses the relevance of change in organizations and lists types of change and factors contributing to change. It describes process-based change and provides examples. It also explains how to evaluate change initiatives and lists approaches. Additionally, it defines organizational diagnosis and describes two diagnostic methods. Finally, it differentiates managing transitions from managing change and provides guidance on applying rules for managing transitions in a hypothetical organization.

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Q.Briefly discuss the relevance of change in organizations, enlist the types of change and describe
the factors contributing to change citing suitable examples.
Answer. Any business in today's fast-moving environment that is looking for the pace of change to
slow is likely to be sorely disappointed....... As an organization continues to operate and the
environment it operates in continues to evolve, it may find out that one of the processes......
Q. Discuss the concept of 'process-based change'. Cite organizational examples where process
based change has taken place successfully.
Answer.Process-based organizational change has attracted considerable attention in recent decades,
with the rise of total quality management (TQM) being followed by the emergence of business
process reengineering (BPR).....
Q. Describe the approaches and methods of evaluating change. Illustrate few examples of
evaluation of organizational change.
Answer. As change takes place, it is important to monitor and evaluate the results of the change
programme. This involves relating the changes to the original strategy and objectives.......
Q. Explain the concept of organizational diagnosis. Describe any two methods of diagnosis and its
benefits and limitations with the help of examples.
Answer. An organizational diagnosis is a systematic process of gathering data about a business
organization – its problems, challenges, strengths and limitations – and analysing how such factors
influence its ability to interact effectively and profitably with its business environment...... During the
diagnosis period, it is important to examine whether the organization really needs the proposed
change and to assess organizational readiness for change. Many organizations introduce changes
they do not really need, while other organizations that would really benefit......
Q. Write an essay on 'managing transitions'. Differentiate it from 'managing change'. Take a
hypothetical organization and apply the rules for managing transition.
Answer. Transitions affect us all, up to 10-20 times in our lifetime after major life-events. Coping
with change has been a fundamental survival issue for millennia. So human beings have evolved a
remarkable mechanism for adapting to trauma and changes. Small changes can be overcome by
learning...... Transition is all about letting go of somebody or something and entering a period where
we allow confusion and potential chaos to be, before preparing to let something new or different
come in the future.......
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