TOTAL DISCUSS ABOUT TQM WITH EXAMPLE

1. By-
Soumya Ranjan
Tandi

2. QUALITY
PRODUCTS
SERVICES

3. What Is TQM ?
TOTAL : The involvement and input of everyone.
QUALITY : Fully meeting customers needs and requirements all
the time.
MANAGEMENT : The way we act, operate, control and handle it.

4. PLAN
DOCHECK
ACT

5. Benefits Of TQM
• Advantage unique to TQM.
• Benefits to Customer.
• Benefits to Company.
• Benefits to Staff.

6. QUALITY
LIMITATIONS
 Cost In Time And Money
 Fear Of Change

7. TQM
Principles
Customer
Focus
Continual
Improvement
Mutually
Beneficial
Supplier
Relationship
Factual
Approach To
Decision
Making
Leadership
Process
ApproachStrategic And
Systematic
Approach To
Management
Involvement
Of People

8. EXAMPLE
Customer First
Continuous Improvement
Total Participation