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Aspects of Total Quality Management


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Presented at Central Luzon Chapter of PSP last July 15, 2011 - Fontana Convention Center, Clarkfield Pampanga

Published in: Business, Technology
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Aspects of Total Quality Management

  1. 1. By Noel C. Santos, M.D.<br />“Cases” – Aspects of Total Quality Management<br />
  2. 2. Total Quality Management<br />Management concept popularized by W.E. Deming in Japan in the 1940s<br />Reinforces the importance of superior quality within projects of any size or type<br />Making a resurgence since its most recent peak during the 1980s.<br />
  3. 3. For a TQM program to be successful<br />Five major things must be in place within an organization.<br />The five aspects of Total Quality Management<br />
  4. 4. They are:<br /> Continuous improvement<br /> Customer satisfaction<br />Measurability<br />Managerial involvement<br />Organizational support for total quality<br />
  5. 5. Continuous improvement<br />Short and iterative production cycles<br />Allows for fixes and enhancements to be made almost immediately on the spot<br />
  6. 6. Customer Satisfaction <br />Necessary for a TQM program to work<br />Not enough to simply improve processes to put errors to an absolute minimum<br />Must be aware of the needs of its customers and tie those needs into the process<br />
  7. 7. Measurability<br /><ul><li>Ability to accurately measure and record quality and defects
  8. 8. Documented and accessible
  9. 9. “What is not written is not done”
  10. 10. Monitoring
  11. 11. Evidence to use improve</li></li></ul><li>Managerial Involvement <br />Overall support system for TQM to be successful<br />Not enough to have only the front-line workers be knowledgeable in the area of total quality management<br />Everyone within the organization must be involved in an implementation<br />
  12. 12. Organizational Support System <br />Must be an in place for the program to work<br />There must be a linkage between the TQM program with:<br />financial, strategic, and the human resources aspects of the organization<br />Truly reap the rewards of total quality management<br />
  13. 13. GOOD MORNING!!!!<br />