Felicia Fort is a recent graduate with a bachelor's degree in human services seeking a position in the social service field. She has 15 years of experience working with diverse populations in various capacities, including assisting children in school and with life experiences. Her skills include strong verbal and written communication, problem solving, computer proficiency, customer service, office administration, and supervisory experience in food service and non-profit organizations. She believes her education and experience would make her a valuable asset to a social service agency.

1. Felicia Fort
612 S Johnston Ave Rockford IL 61102 | 815.378.5953 | FeliciaFort@ymail.com
Profile
I am a recent Human Services graduate, with the ambition and drive to help individuals within the human
service field. I have worked with people in a variety of capacities for the last fifteen years. I also have
experience in assisting children in school and life experiences. I have life experiences and work history with a
diverse population, and would like to eventually further my education in the social work field. I’m confident
that I would be a valuable asset to your social service agency.
Skills
Interpersonal Skills
 Excellent verbal and written communication
 Ability to problem solve and make decisions
while being both assertive and creative
Computer Skills
 Microsoft Office Suites (Word, Excel,
PowerPoint, Access, and Outlook)
 Microsoft Windows 8.1
Supervisory
 Perform regular checks on food and service
quality to ensure all foods are at the proper
temperature
 Assist servers to prepare food orders, food
preparation, clean and ensure kitchen area is
maintained at all times
 Assist with implementing new sales and
marketing strategies.
Customer Service
 Assisted customers with service plans,
upgrades for both internet and phone
services
 Conducted surveys
 Assisted youth with homework, group and
recreational activities.
General Office
 Answered phones
 Maintained office record system and
updated client records,
 Responded to clients and other members in a
timely manner
 Provided information to local administrators
and agencies about NAACP’s events.
Work/Volunteer/Intern Experience
Smokehouse Authentic BBQ Rockford IL 2006-Present
Assistant Supervisor
Rockford Chapter of NAACP Rockford, IL 10/2012
Intern
Northwest Community Center Rockford, IL 01/2013
Intern/Volunteer
Servicom Machesney Park IL 7/2004-9/2006
Customer Service Rep
Education
Associates Applied Science in Human Services, Rock Valley College Rockford IL 05/2013
Bachelors in Arts in Human Services, Judson University Elgin IL 08/2015