Quiana Silas Resume
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Quiana M. Silas has over 10 years of experience in customer service and management roles. She graduated cum laude from Tougaloo College in 2012 with a Bachelor of Arts in English with an emphasis in Pre-Law and a 3.40 GPA. Currently, she is a Team Manager at Saks Fifth Avenue Contact Center, where she takes escalated calls, assesses performance, and ensures systems are working properly.
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Quiana Silas Resume
- 1. Quiana M. Silas 951 Leora Ln. Apt 5320 Lewisville, TX 75056 (503) 341-9585 qmcwilliams0611@gmail.com Education Tougaloo College, Tougaloo, MS September 2007 – May 2012 Bachelor of Arts in English with an emphasis in Pre-Law Cumulative GPA: 3.40/4.0 Experience Team Manager July 2012-Present Saks Fifth Avenue Contact Center -Take escalated calls, assess associate performance based off key performance indicators, issue terminations, reviews and performance improvement plans. Making sure systems are working properly and reporting issues in a timely matter when they are not. Managing resources for three channels of communication (chat, phones and email) and making sure associate are taking their lunches and breaks as scheduled so service level is not disturbed; Look for patterns of work avoidance Server/ Host/ Bartender January 2009 – Present Olive Garden Jackson, MS/Arlington, TX -Take care of guest needs; provide a genuine Italian dining experience. Billing Clerk/Customer Service Representative June 2008 – August 2008 Waste Management Portland, OR -Took bill payments, adjusted accounts as requested by customer. Provide 100% customer service. (Seasonal position) Server June 2008 – August 2008 Denny’s Portland, OR -Took care of guest needs, provide 100% guest service. (Seasonal position) Extracurricular Activities Rueben V. Anderson Pre-Law Society Tougaloo College Pre-Law Program Phi Alpha Delta Law Fraternity, International Tougaloo College Pre-Law Chapter Academic Honors Graduate with Honors, Cum Laude Tougaloo College, Tougaloo, MS Ronald H. Brown Law School Prep Program Scholar/ Hardest Worker Award Recipient St. John’s University, Queens, NY
- 2. Alpha Lambda Delta National Honors Society For First-Year Students Inductee Tougaloo College, Tougaloo, MS Outstanding Pre-Law Student of The Sophomore Class Tougaloo College, Tougaloo MS