Global Scrum Gathering 2017 Title: Moving Toward Self-Managing in Titansoft - Experience Sharing Speaker: Yves Lin & Stanly Lau Track: Technical Track Session Type: Business Agility [Advanced] Summary: How Titansoft increases flexibility by increasing self-managing. Learning Objectives: 1. How we introduce LeSS 2. How structure impacts culture 3. Ideas to deal with challenges of moving toward self-managing teams 4. Inspirations to deepen facilitation and coaching 5. Why change does not happen overnight and has to happen all the time

1. Moving Towards
Self-Managing in Titansoft
How we increase flexibility
through self-managing
By Yves Lin & Stanly Lau

2. Key Questions
Why Self-Managing for Product Development?
Challenges for Getting to Self-Managing in Titansoft
Starting Tips

4. Product Incidents Trend
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
Monthly Average Incidents
Reduced by 40%, incidents are
mostly from old projects

5. 2014 Organization Chart
Matrix Structure
2 Bosses
General
Manager
PMO
Project
Mgr.
Project
Mgr.
…
Front End
Dev.
Front End
Front End
…
Back End
Dev.
Back End
Back End
…
QA
QA
QA
…
Creative IT HR

6. http://undergroundfitnessaz.com

7. Authority Matrix by Richard Hackman
“Team members only have authority for
task execution while managers monitor
and manage work processes, design the
context and set the direction."
- Richard Hackman on manager-led teams
Team leads

8. 2014 Organization Chart
Pilot team
Prime
+

9. 2014
Prime Team

10. 2014
Product Backlog Refinement
Workshop

11. 2014 After 3 months adoption
Revealing moment: The Ugly Truth

12. 2014 Should we continue?
• No internal ScrumMaster affects sustainability
• First internal hiring
Maryanto as full-time ScrumMaster

13. General
Manager
Product
Dev. 1
End to
End Team
Product
Developer
Product
Developer
…
End to
End Team
Product
Developer
Product
Developer
…
Product
Dev 2
End to
End Team
Product
Developer
Product
Developer
…
Creative
Product
Dev…
IT HR
Elite Team
2015 Organization Chart
Product Oriented
Departments
Atom
Prime
Raiders
Rum

14. 2015-2016
Multi-Team Product Backlog
Refinement

15. 2015-2016
Product Backlog Items
Sizing

16. 2015-2016 Challenges on Team Growth
1. Lack of technical skills on software maintainability
2. More teams now but only one full-time ScrumMaster
3. Some team members feel ScrumMaster does not help
4. More harmony than conflict in teams
5. Sustaining Community of Practice (intended to increase functional
skill)

17. Authority Matrix by Richard Hackman
"The team is responsible for executing
the tasks and monitoring and managing
process and progress."
- Richard Hackman on self-managing teams
Scrum Team

19. Personal Development Exposure
Facilitation workshops by Larry Philbrook
• Focused conversation
• Consensus decision making
Coaching
• Co-active Model
• Satir Coaching Model
• Satir Growth Model
Others
• Problem Solving Leadership by Jerry Weinberg and Esther Derby
• Outward Mindset
• Mindfulness Training
• Mentoring Courses

20. Team Membership
• Long-lived teams ~ 1 year or more
• Company hire senior candidate for a few days to work with teams
• Recruitment committee
• Self-promotion programme

21. General
Manager
Product Dept
Product
Owner
Business
Analyst
Development
Dept
End to End
Team
Product
Developer
Product
Developer
…
IT HR
2017 Organization Chart
Separate Discovery and
Delivery

22. Challenges we are facing now:
Senior people does not find their value in team
• Their inputs are not accepted (Command and control does not work)
• They want to do solo (less dragging)
• Don’t want to coach others

23. • Outside team communication
• Decision Making
• Technical skills on software maintainability
Challenges we are facing now:
Towards self-managing teams

24. • Greater flexibility in decision making
• Sustainability on product delivery
• Transparency of thoughts and ideas
Impact from Self-Management

26. ”Team members are taking charge what they want in the team, it used to
be following what the team lead wants.”
- Maryanto, then assistant manager, then ScrumMaster, then Area Product Owner
“I used to follow a basic development style, fixed work timing and
applying new ideas were limited. Self-management brings new choices to
how I want to work and to be more effective both personally and with the
team.”
- Antony, team member
Some words from people

27. Jing, then team member, now Area Product Owner

28. • Start with your circle of influence
• Join facilitation courses or meetups (IAF.SG, ICA)
• Read “Coaching the Team at Work” by David Clutterbuck
Starting Tips

30. 5 Orders of Minds by Robert Kegan

32. Special thanks to: