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LARGE S  C  A  L  E AGILE T R A N S F O R M A T I O N Steve  Greene  |  Chris  Fry How Salesforce.com revolutionized their R&D development methodology in a Big Bang way
History
8 Age of Salesforce in years
from the beginning
3 Number of people in R&D
fast innovative smart
4 Number of Major Releases per year
7 years later
rapid success
35,000+ Customers
900,000 Subscribers
110 Million transactions per day
200+ people in R&D
but
it was getting more difficult to deliver
2000  2001  2002  2003  2004  2005  2006   Features Delivered per Team  Days between Major Releases
1 Number of Major Releases per year
Why?
Lack of visibility at all stages in the release Late feedback on features at the end of our release cycle
Long and unpredictable release schedules
Gradual productivity decline as the team grew
What did we do about it?
Major enterprise-wide Agile Transformation in just 3 months
Transformation Results 2000  2001  2002  2003  2004  2005  2006   2007 Features Delivered per Team  Days between Major Releases
Transformation Results January 2007 March 2007 November 2007 August 2007 Rapid Reaction for an Agile World 60+ critical features delivered in < 9 months Average Idea to Release rate: 2.2 quarters 70% of Top 10 Ideas on track for delivery in 2007   Summer ‘08 Winter ‘09 Spring ‘08
Our customers are happy…
Our teams are happier…
 
What is ADM? ADM is a modified Scrum/XP style of product development that is specific to Salesforce. It employs Scrum project management framework and adopts certain XP practices.
What is ADM? Re-factoring Self-organizing Predictable releases Transparent Ftest - Selenium Continuous integration Debt free Just-in-time Iterative Always Potentially Releasable Time-boxed User stories Agile Lean Early feedback Code Reviews Collective Code Ownership Self-correcting
How’d we do it?
Launched organizational change program
Everyone jumped in together
Created a dedicated, cross-functional rollout team
Positioned as a return to our core values
Listen to your customers Iterate KISS
Distributed Ken Schwaber’s Agile book Developed 2-hour Agile overview
Sent 30 ScrumMasters to ScrumMaster Certification Sent 35 Product Managers to Product Owner Certification
Created internal, wiki-based website as a reference for team members
What would we do differently?
Train Product Owners earlier and with more intensity
Involve more individual contributors early
Get outside coaching earlier
Give key executives concrete deliverables around the rollout
Be more clear about what the agile ‘rules’ are
Keys to success?
Ensure executive commitment to the change
Focus on principles over mechanics
Focus on automation
16332 5752 2656
 
Provide radical transparency
Advice?
Create a dedicated, cross-functional rollout team
Get professional help
Focus on getting several teams to excellence
Create a company sprint heartbeat
Decide early on the right tool
Scrumforce built on the Salesforce Platform
Scrumforce built on the Salesforce Platform
When the heat is on stick to your guns
Encourage radical visibility and over-communicate
Experiment, be patient and expect to make mistakes
Agile Roadmap January October April October “ Agile Launch” Big Bang Rollout “ Excellence, Sustainability & Expansion” Expanding Velocity, Expanding Intelligence, Expanding Influence Globally January 144 146 July 148 150 152 Rollout Adoption Excellence Expansion
Ok, sounds good but what are we working on now?
Sustainable Velocity
Waterfalling in sprint Shared teams TDD
Dependencies
 
Leadership
Don’t be afraid to change the entire company all at one time
It’s not Process
It’s  ADM
Executive Producer Parker Harris
Screenplay Chris Fry
Director Steve Greene
Co-Producer Jenny Cheng
Co-Producer Todd McKinnon Courtney Broadus
Executive Producers Steve Greene Chris Fry
Story Editors Andrea Leszek Catherine Courage
Starring Steve Graykowski
Eric Babinet
Rajani Ramanathan
April Oman
Guest Starring Matt Ho
Pete Behrens Rob Myers
Special Guest Stars Steve Fisher Woodson Martin
Co-starring Peter Morelli Siddhartha Singh
Rasmus Mencke Amy Farrow
With Andrew Sandler
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Scrumforce Cast
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ADM Wiki Cast
Special Thanks to Mike Cohn
Rolled out entirely on location in San Francisco, California USA
The characters and events depicted in this rollout are real.  Any similarity to fictional persons, living or dead, is purely coincidental. Copyright  © 2007 Salesforce.com.  All rights reserved.  First publication of this rollout (process and overview): United States of America 2007.  Salesforce.com is the owner of the copyright in this rollout This rollout is protected by the copyright laws of the United States of America and other countries.  Any unauthorized duplication, copying, or use of all or part of this rollout may result in a serious dorking in accordance with applicable laws.
This has been a presentation of
 

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