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MOTIVATION
IN
THE PUBLIC
SECTOR
WHAT IS MOTIVATION?
• Motivation can be defined as internal and external
factors that stimulate desire and energy in people
to be continually interested and committed to
a job, role or subject, or to attain a goal.
PUBLIC SERVICE MOTIVATION
• Some individuals seek public service as a means
of satisfying their own needs -- these needs
might be based on:
• Personal identification with the organisation’s
values
• The desire to advocate for a people or interests
• Desire to serve the public in the public’s interest
• Or their motives could be due to factors such as:
• Loyalty
• Duty
• Public spirit
• Values such as social equity
DISCUSS:
MOTIVATION IN THE
PUBLIC SECTOR
MOTIVATION IN ORGANIZATIONS
• Motivated behavior is goal-directed behavior
• Motivation is limited and directed by situations
and environments in which people find
themselves
Motivation is not:
• directly observable
• the same as satisfaction
• always conscious
• directly controllable
• A basic assumption of this model is that humans are perpetually wanting
• Each level does not need to be fully satisfied only that it must be partially
or adequately satisfied
MASLOW’S HIERARCHY OF NEEDS
MCGREGOR (1957) THEORY X
AND THEORY Y
HERZBERG (1968) TWO-FACTOR
OR MOTIVATION-HYGIENE THEORY
• Factors that produced job satisfaction or motivation are
different than factors that lead to dissatisfaction
• motivating or intrinsic factors are those associated with
the nature of the work itself
• achievement, recognition, challenging work,
responsibility and growth
• low-level needs, called hygiene or extrinsic factors, do
not lead to motivation
• they only lead to dissatisfaction
• hygiene factors such as pay or working conditions,
supervision, interpersonal relations, status, and security
can cause dissatisfaction
• satisfying these needs however will not lead to
motivation
WHAT MOTIVATES YOU NOW
AND IN THE FUTURE?
 You have been invited to interview for your dream job.
 At the time the interview was scheduled, you
were asked to be ready to discuss which factors
would be most important motivating you in this
position.
 What are those factors?
 Is there a difference between what motivates you
in your current job and your dream job?
M.O.T.IVATION CHECKLIST
• Be self-reflective and proactive about your own
motivation
• Be aware of what motivates you and what motivates
others
• Have realistic expectations about the extent in which you
can influence the motivation of others
• Participate in setting clear and challenging goals
• Give incentives and rewards for strong performance
• Give honest and constructive feedback
• Have confidence in yourself and build others confidence

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Motivation (1)

  • 2. WHAT IS MOTIVATION? • Motivation can be defined as internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role or subject, or to attain a goal.
  • 3. PUBLIC SERVICE MOTIVATION • Some individuals seek public service as a means of satisfying their own needs -- these needs might be based on: • Personal identification with the organisation’s values • The desire to advocate for a people or interests • Desire to serve the public in the public’s interest • Or their motives could be due to factors such as: • Loyalty • Duty • Public spirit • Values such as social equity
  • 5. MOTIVATION IN ORGANIZATIONS • Motivated behavior is goal-directed behavior • Motivation is limited and directed by situations and environments in which people find themselves Motivation is not: • directly observable • the same as satisfaction • always conscious • directly controllable
  • 6. • A basic assumption of this model is that humans are perpetually wanting • Each level does not need to be fully satisfied only that it must be partially or adequately satisfied MASLOW’S HIERARCHY OF NEEDS
  • 7. MCGREGOR (1957) THEORY X AND THEORY Y
  • 8. HERZBERG (1968) TWO-FACTOR OR MOTIVATION-HYGIENE THEORY • Factors that produced job satisfaction or motivation are different than factors that lead to dissatisfaction • motivating or intrinsic factors are those associated with the nature of the work itself • achievement, recognition, challenging work, responsibility and growth • low-level needs, called hygiene or extrinsic factors, do not lead to motivation • they only lead to dissatisfaction • hygiene factors such as pay or working conditions, supervision, interpersonal relations, status, and security can cause dissatisfaction • satisfying these needs however will not lead to motivation
  • 9. WHAT MOTIVATES YOU NOW AND IN THE FUTURE?  You have been invited to interview for your dream job.  At the time the interview was scheduled, you were asked to be ready to discuss which factors would be most important motivating you in this position.  What are those factors?  Is there a difference between what motivates you in your current job and your dream job?
  • 10. M.O.T.IVATION CHECKLIST • Be self-reflective and proactive about your own motivation • Be aware of what motivates you and what motivates others • Have realistic expectations about the extent in which you can influence the motivation of others • Participate in setting clear and challenging goals • Give incentives and rewards for strong performance • Give honest and constructive feedback • Have confidence in yourself and build others confidence

Editor's Notes

  1. Motivation results from the interaction of both conscious and subconscious factors such as the intensity of desire or need,  incentive or reward value of the goal, and The expectations of the individual or his or her peers. These factors are the reasons one has for behaving a certain way
  2. Motivation is particularly important in government organisations as the public sector is aimed at the achievement of public purposes All organisations need motivated employees and motivation is also vital to our own personal success as managers and leaders. So in order to enhance our performance it is important to understand what motivates us. Because when we are highly motivated we can influence others in a constructive way to share a vision and commit towards a common purpose such as achieving departmental and organisational objectives,
  3. http://news.sky.com/story/1105585/anger-at-nhs-boss-insulting-superman-video http://www.dailymail.co.uk/health/article-2343765/Superwit-Online-backlash-175-000-year-NHS-chief-dons-Superman-outfit-bizarre-video-urging-staff-fit.html http://www.telegraph.co.uk.demo.oonair.net/health/10127073/NHS-boss-ridiculed-for-out-of-touch-Superman-video.html There is a persistent and widespread belief that people who work in the public sector are fundamentally lazy and unmotivated--there are three main reasons for this: Rewards and incentives available for use by public sector managers, particularly in terms of pay and promotion, might be limited It is believed many people who pursue public sector careers can be less achievement oriented and primarily attracted to public service for job security Motivation is said to be more complex in public organisations because the goals are often more ambiguous than those in the private sector, where the clear-cut motive is profit
  4. Motivation is simply what causes people to behave as they do There is a lack of a single commonly accepted meaning of motivation and organizational development-- --however there are some areas of consensus ….. So now that we have a better idea what motivation is or isn’t we can take a look at a couple motivational theories that help us to understand what it is that motivates us…
  5. According to Abraham Maslow: Our Physiological needs address basic biological drives for food water and shelter. - basic needs We also need to feel safe and secure and free from any danger If those needs are met, then needs of love and belonging start to emerge as well as other social needs. – psychological needs We also have the need for recognition and attention from others that support good self esteem and positive self-image. The highest level of needs cause us to seek self fulfilment and to achieve your full potential. – self fulfilment needs
  6. Theory X assumptions: people are naturally lazy and work as little as possible workers lack ambition, avoid responsibility, and preferred to be led employees are interested only in their own needs and not the needs of the organization people are resistant to change Theory Y Assumptions: people are not passive by nature and are capable of self-control and self-direction work is natural and pleasurable workers are not resistant to change and will work towards organizational goals people seek and accept responsibility
  7. What do workers need to be motivated? According to Herzberg We are most preoccupied with a unmet needs – Skill variety -- -- requires using different skills, and talents and doing different activities and tasks. task identity -- -- allows completion of a whole and identifiable piece of work or work product. task significance -- -- the work is important and has a positive impact on others in and outside of the organization autonomy -- -- the workers have a degree of discretion and control over their work feedback -- -- the work provides directing clear information on the effectiveness of performance
  8. Discuss with group… end with everybody thinking about what it is that motivates them.