Montel Douglas is a highly motivated Drama Undergraduate seeking a role to develop his skills. He has a BA in Drama & Theatre Arts from St. Mary University Twickenham and A-Levels in Business Studies, Drama & Theatre Studies, Performance Studies, and Mathematics. His work experience includes roles in hospitality, retail, administration, and teaching assistance. He has strong communication, teamwork, and customer service skills developed through his various roles. Montel is creative yet pragmatic with proven acting abilities and a determination to succeed.

1. Montel Douglas
35 Browning Street, SE17 1LN
Walworth, London
Tel: 07904478733
Email:montel.douglas@hotmail.co.uk
Personal Profile
I’m a highly motivated, Drama Undergraduate with great potential. I have proven transferable skills from my wor
k experience so far including exceptional interpersonal ability, a hard working attitude and the ability to learn fast
and flexibly. I have various skills such as IT and numerical that has been developed from my previous work exp
erience. I am creative yet pragmatic in my approach and my acting prowess to date demonstrates my determinati
on, creativity and confidence. I am looking to progress in a role where I can develop my skills while proving an a
sset to the values of your organisation.
Education and Qualifications
St’ Mary University Twickenham: 2015-2018
BA (Hons) Drama &Theatre Arts Predicted an upper second class. This course will enable me to develop abilities
to:
 Improve my excelskills
 Increase my teamwork and presentation skills gained from undertaking group projects through the various
presentations I was given.
 Work independently which has increased my time management and organisational skills
 Increase my communication skills in group discussions
 Increase my awareness and knowledge of the business environment
2012-2014:Christ the King Sixth Form College
A-level’s: Business Studies-B, Drama & Theatre Studies -C, Performance Studies-C, Mathematics-D,
2007-2012:Pimlico Academy
14 GCSE’s grade A*-C including Mathematics at A and English at grade C
 In Secondary school I was a mentor which involved organising open days for new students.Creating games in
order to help adjust into being in a new environment. Also I was a mentor so if they had any problems I would
be able to help and advise them.
Work experience
May 2015- : Re-Hospitality: Bar Staff (p/t)
Re-Hospitality: Bar Staff (p/t)
In this role, it is necessary to be efficient, friendly and polite, numerate and articulate. I serve beverages and snac
ks to customers and took cash and card payments at busy sporting events such as Emirates Stadium and The KIA
Oval, Twickenham Rugby World Cup, Newmarket racecourse.

2. Feb 2015-April 2015: Lego Store:Sales Associate
In this role I've learnt to interact with children and advisor consumers on the best product.
I have learnt how to answer the phone, till work and cash/card handling. Welcomed customers, advised customer
s on products, checked accuracy of deliveries, took cash and card payments, supported my colleagues. Excellent
communication skills and the ability to relate to children as well as adults were essential in this role, as well as be
ing hardworking, efficient and polite.
July 2014-September 2014: Pantheon UK: Sales Assistant
 Talking to customers
 Door to Door communication
 Persuading customers to buy products/services
June- July 2014:Department for Work and Pensions: Administration Assistant
In this role I assisted both job centre staff and members of the public using the job centre to sign on and look for
work. My role included assisting supervisors with job searches for clients, answering and forwarding client
telephone calls, setting up rooms for meetings and events. I also helped clients with IT including how to use the
Universal Job Match website and basic IT skills. I trained groups of up to six people, not all of whom had fluent
English. I also provided assistance to new customers filling in their benefit claims. I needed to be efficient and
organised, but also polite, patient, helpful and comfortable with a diverse range of people, some of whom had
complex needs.
Ich Bin Faust, Courtyard Theatre - Dec 2013: Actor Dec 2013
I performed in this play in a supporting lead role and also as a member of the chorus. Ensemble playing depends
on supportive teamwork with your fellow cast members. Supporting lead requires discipline, confidence and skill
as well as the ability to handle pressure.
Chatham Avenue,National Theatre - July 2012: Lead Actor July 2012
Lead actor and contributing writer in well-received play about the riots and a young man caught up in a crossroad
s in his life. We performed the pay in front of famous theatre stalwarts like Andrew Lloyd Webber and Sheridan
Smith among others. Skills required included discipline, time keeping, confidence, creative thinking and teamwor
k as well as the ability to learn fast, lead when required and demonstrate strong acting ability and charisma. The a
bility to handle pressure is vital.
May 2011-August 2011:Me’lange: Receptionist
 answering phone calls,
 greet customers,
 prepare beverages for customers,
 Carrying out money transactions
 Managed small teams at various events which has allowed me to develop my communication and leadership
skills
Blue.Inc:March 2011 –April 2011: Shop assistant
 Improved my interpersonal skills as I can effectively answer customer’s questions and quickly resolve
problems.
 To provide assistance and advice to customers when needed to ensure they have great customer service.
 Developed more of an understanding for teamwork as we have to work as a team in order for the store to
run effectively and efficiently
 Handle stressful situations which usually occurs when the store is busy as I have to make sure all my
customers are happy and that I’m giving each individual the level of customer service needed to keep

3. them happy
 Problem solving skill to deal with the customers who feel they didn’t get a good level of customer
service. I have learnt how to solve the problem and make sure they leave the store happy and willing to
come back despite their experience.
 Managing money which has made me more organised and precise as the money has to be accurate when
reporting back to management
Voluntary Work
Pimlico Academy - Dec 2014 : Teacher assistant
I taught a drama class to year 9. This included drawing up lesson plans, motivating students and coming up with a
ctivities that were both fun and educational.
Children’s Society: Volunteer Summer 2012
I joined The Challenge Programme which included team building exercises, fundraising and community building
work. This experience helped me develop my confidence, people skills and teamwork. I volunteered at the
children’s society and catch 22 programme fundraising selling cakes on the street and doing a public show in the
National Theatre in front of Andrew Lloyd Webber.
Interests,hobbies and achievements
 I have enjoyed acting from a young age and have been part of a drama school where I’ve performed in many
shows. This taught me how to be determined and never give up.
References are available on request