Download to read offline
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(4) Activity Description – Activity Naming
Activity Name = Action + Entity
Ø [action verb] + [business object]
Ø Avoid vague action verbs such as Process and Perform [Step]
Ø Use action verbs that indicate a result/output
Ø Use specific terms recognizable by the business users (even if they
might be vague to others) and describe/define the terms in the
description if necessary.
Perform
Review
Approve
Contract
Terms
49](https://image.slidesharecdn.com/montauk-smarterprocessv4-140722085229-phpapp02/85/Smarter-Process-Trollip-Webb-49-320.jpg)
![CONNECT WITH US:
(4) Activity Description – User Story
Ø Capture a 2-5 sentence description for each activity.
§ As a [participant] I need to [do something] so that I can [create business
value].
50](https://image.slidesharecdn.com/montauk-smarterprocessv4-140722085229-phpapp02/85/Smarter-Process-Trollip-Webb-50-320.jpg)
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Smarter Process - Trollip/Webb
The document discusses achieving smarter processes through decision modeling and analytics. It begins with an overview of decision-aware business process management and what constitutes a smarter process. It then covers key aspects of achieving smarter processes including embedding decisions throughout, leveraging data and analytics, decision modeling, and process modeling. The presentation emphasizes strategies for simplifying and stabilizing processes through decision modeling and operationalizing decisions and analytics.
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Smarter Process - Trollip/Webb
- 1. CONNECT WITH US: IT:Customized to Your Advantage Smarter Process Strategy & Direction Ryan Trollip & Howard Webb Public | Copyright © 2014 Prolifics
- 2. CONNECT WITH US: Agenda Ø Trilogy Review § Decision-Aware Business Process Management Ø What is a Smarter Process? Ø Achieving Smarter Process § Decisions Everywhere § Data & Analytics in smarter processes § Decision Modeling § Process Modeling Ø Strategy for a Smarter Process § Simplifying & Stabilizing Ø Industry Discussion § Technologies and Disciplines for a Decision-Aware Business Ø Decision & Process Gotcha’s 2
- 3. CONNECT WITH US: Ø Leverage Decisions, Process and Analytics Ø Affect Change Ø Gain Business Awareness Ø Achieve flexibility in decisions & stability in process Ø Improving efficiency Ø Smarter decisions Ø Customer-Centric 3Public | Copyright © 2014 Prolifics Trilogy Review Business Processes Advanced Analytics Decision Management Delivered at the point of impact
- 4. CONNECT WITH US: SmarterProcess 4Public | Copyright © 2014 Prolifics
- 5. CONNECT WITH US: ReinventBusiness Operations with IBM Smarter Process IBM s approach for reinventing business operations § to enable greater customer-centricity § in the age of mobile, social, cloud and big data § while driving efficiency and optimization into end-to-end processes 5Public | Copyright © 2014 Prolifics
- 6. CONNECT WITH US: Ø Making Smarter Decisions Ø Better Manage Change & Adapt Faster Ø Become more Customer-Centric Ø Become more Aware of Decisions and Process Ø React at the Point of Impact 6Public | Copyright © 2014 Prolifics What is Smarter Process?
- 7. CONNECT WITH US: Source:Booz and Co., 2011 Complexity stands in the way of customer-centricity Managing complexity is a challenge in most industries Time spent managing complexity (customer variability, performance quality and workflow efficiency) in service-centric industries has surpassed 50 percent 50% 7
- 8. CONNECT WITH US: Instant AtInternet speed Broadcast Music Inc. (BMI) shortens artist onboarding time by 93%, processing 100B transactions Seamless Interconnected & ubiquitous Visa Europe handles cross border payments across 36 diverse currency markets Insightful Targeted and relevant Hospitals Contribution Fund (HCF) provides preventative heathcare options and grows its market share by 56% In a Customer-Centric World, a Smarter Process is… 8Public | Copyright © 2014 Prolifics
- 9. CONNECT WITH US: AchievingSmarter Process 9Public | Copyright © 2014 Prolifics
- 10. CONNECT WITH US:10 Simple and Visible Public | Copyright © 2014 Prolifics
- 11. CONNECT WITH US:11Public | Copyright © 2014 Prolifics Decision Sources Regulation Competition Industry Policies Business Intelligence Stats Modeling Prescriptive Predictive Acquire Grow Retain Predictive Customer Analytics Predictive Threat & Fraud Analytics Monitor Detect Control Predictive Operational Analytics Manage Maintain Maximize
- 12. CONNECT WITH US: Ø Decisions? Ø What product to offer? Ø What features do I offer in the product/service? Ø When to repair equipment? Ø How much to charge for the product? Ø When to decline a transaction? Ø Ask yourself? Ø Does your organization have a standard approach to decisions? Ø Do you have them in a central location? Ø Are they auditable? Ø Are you tracking their effectiveness? Ø Are you constantly improving these decisions? Ø Are the easy to change? 12Public | Copyright © 2014 Prolifics Decisions are your company
- 13. CONNECT WITH US:13 Analytics for Improvement Public | Copyright © 2014 Prolifics
- 14. CONNECT WITH US: Ø Business Intelligence § Structured OLAP techniques § Specific answers to specific questions § Build reports § Not data mining or new insights Ø Big Data Analytics § Generalized data exploration § Uncover insights over structured, unstructured, semi-structured § Tools such as Hadoop, MapReduce Ø Predictive Analytics § Compliments BI § BI used to prepare, visualize, preprocess data § Models, predict with accuracy the next outcome 14 Big Data vs. Predictive Analytics vs. B.I. Public | Copyright © 2014 Prolifics
- 15. CONNECT WITH US: PredictiveAnalytics § What Problems they solve? q Sales q Advertising q Operations q HR q Risk Management § Mathematical Implementation? q Statistics q Data Mining q Machine Learning § Intended Function? q Predictive q Classification q Clustering q Decision Oriented q Associative 15Public | Copyright © 2014 Prolifics
- 16. CONNECT WITH US: Demographicdata Transaction data External data Reports, KPIs, KPPs Analyses Segments Profiles Scoring models Anomaly detection ... Scoring Capture Predict Act Define Thresholds Determine the level of Risk Define List Assign weight (points) to each indicator ... Domain Expertise Fraud & Threat Controlling outcomes with predictive analytics 16Public | Copyright © 2014 Prolifics
- 17. CONNECT WITH US: AnalyticsTrends – Real-time data-driven Analytics • Changes in the population or competitive landscape – Aggregating distributed data • Diverse sources, internal & external – Big Data • Open source tools like – Hadoop for map reduce with distributed parallel processing, handles heterogeneous data – Mahout data mining and machine learning, clustering classification, collaborative filtering & other data mining 17Public | Copyright © 2014 Prolifics
- 18. CONNECT WITH US:18Public | Copyright © 2014 Prolifics Operationalize Decisions Regulation Competition Industry Policies Business Intelligence Stats Modeling Prescriptive Predictive Scoring Decision Service Scoring Service
- 19. CONNECT WITH US: CapturePredict Act Predictive Models Likelihood of failure based on multiple methods Association Clustering Classification Forecasting Production Logs Maintenance Logs Sensor Data Environment Data Performance logs Financial Data Business Rules Make expert knowledge explicit Predictive Maintenance Data Optimization Define decision optimization Plan Use scenarios & analytics to perform resource, inventory & asset planning Produce Scores & Recommendations Integrate with Maintenance Planning Execute Perform Maintenance based on optimized planning Scoring Deploy Decision Models Prevent Receive pro-active Maintenance recommendations Feedback Maintenance Reports Perform Root-Cause Analysis Process Automation & Optimization Automate prediction & deployment process Process Management & Control Monitor & manage analytics process Integrate Operations - How is it done? 19Public | Copyright © 2014 Prolifics
- 20. CONNECT WITH US:20Public | Copyright © 2014 Prolifics Leveraging Big Data Business Intelligence Stats Modeling Predictive Big Data Request Stream File Modeler Client Modeler Server IBM SPSS Modeler IBM SPSS Analytic Server Hadoop Job Analytics IBM InfoSphere BigInsights & Other Hadoop Distributions Relational Database SQL / UDF
- 21. CONNECT WITH US: Ø Model § Models visualize, simplify and clarify business understanding Ø Automate § We can automate complex decisions, processes and models § Example of customer behavior, fraud Ø Manage § Automation is great… But the more complex the more difficult to manage/change § Specialization of systems workflow, Modeling, BRMS, CRM, ECM etc. § Good management of decisions and process is key to flexibility and efficiency Ø Improve § Analytics used to improve processes and decisions 21 Trilogy Approach Public | Copyright © 2014 Prolifics
- 22. CONNECT WITH US: DecisionModeling 22Public | Copyright © 2014 Prolifics Business Processes Advanced Analytics Decision Management
- 23. CONNECT WITH US: Ø Empower the business with decisions Ø Create a shared understanding Ø Lower cost of development Ø Speed time to market Ø Simplify & stabilize processes Ø Improve Quality Ø Improve Governance Ø Reduce Operational Cost 23Public | Copyright © 2014 Prolifics Benefits of Decision Modeling
- 24. CONNECT WITH US: CustomerExperience Applications Orchestration (Workflow) Services Business System Decision Model Business System Business System DecisionLogicDeployment Orchestration Logic layer Application Logic Layer The Decision Model is Technology Independent 24Public | Copyright © 2014 Prolifics
- 25. CONNECT WITH US: SpeedsTime to Market 25Public | Copyright © 2014 Prolifics
- 26. CONNECT WITH US: RuleID Rule Object Focus Conclusion subject Conclusio n 1.1 Fraud Dept Account Block All non-financial transactions must be declined across all bank channels Account Fraud status Closure eligibility OK / HR 1.5 Fraud Dept Account Block All non-financial transactions must be declined across all bank channels Account Fraud status Closure eligibility OK / HR 1.8 Fraud Dept Account Block 11. A message must be displayed at account level in all front end user systems ‘Fraudulent Account – Refer to Special Investigations Dept’ for non- financial transactions Account Fraud status Mediated message requirement OK / HR 1.10 Fraud Account Block 'The current account statement must not be printed Account Fraud status Account statement eligibility OK / HR 1.11 Fraud Account Block 'No correspondence can be mailed to the customer Account Fraud status Account mailed correspondence eligibility OK / HR 2.1 Lost Card 'IF in Branch/Over the counter transaction AND Lost card is used (Swiped) THEN the transaction must initially be declined with the message "Warning - Lost card - do you wish to continue?" Note. The bank user may choose to continue or abort the transaction Card Lost / stolen status Closure eligibility OK / SR 3.2 Stolen Card IF in Branch/Over the counter transaction AND non financial transaction (excluding Enquiries) AND Stolen card is used (Swiped) THEN the transaction must initially be declined with the message "Warning - Stolen card - do you wish to continue?" Note. The bank user may choose to continue or abort the transaction Card Lost / stolen status Closure eligibility OK / SR 5.5 Criminal Financial Court Order Account Closure is not permitted. Unless by an authorised SID user. Note this will be achieved by the temporary removal of the inhibit by SID Account Financial court order status Closure eligibility OK / HR 6.8 Federal State Arrestment Order 'IF a Federal State Arrestment is in place THEN an account must not be closed Account Federal state arrestment order status Closure eligibility OK / HR 7.1 UN Sanction Account Closure is not permitted. Unless by an authorised SID user. Note this will be achieved by the temporary removal of the inhibit by SID Account UN sanctions status Closure eligibility OK / HR 8.2 Missing Address Flag IF a customer's account is locked because of Missing Address OR a customer's card is locked because of Missing Address THEN a message must be displayed on mediated systems Note: a mediated system is defined as one which is operated by an authorised bank user (e.g. a bank employee or an agent acting on behalf of bank)This system may or may not be in the presence of an bank Customer. Customer Missing Address status Mediated message requirement OK / HR Copyright ©2014 SAP. Reprinted with permission. How it’s done today? 26Public | Copyright © 2014 Prolifics
- 27. CONNECT WITH US: 82rules IF … AND mixed with IF … OR Two rule types - decisions & procedural rules Decision – closure eligibility Procedural rules – for statements and soft reject messages Posting locks – accounts, cards Customer inhibits (Missing Address) E-products etc. in continuatio n … Long free text rule descriptions Rules with different focuses – fraud, lost/stolen cards, Federal State Arrestment orders, UN sanctions … Creates Shared Understanding Verdict: Rich in data but poor in information – due to lack of top-down structure Copyright ©2014 SAP. Reprinted with permission. 27Public | Copyright © 2014 Prolifics
- 28. CONNECT WITH US: EntropyIncreases 28Public | Copyright © 2014 Prolifics
- 29. CONNECT WITH US: Account Closure Simulation Eligibility Account Closure Simulation Eligibility _________________ Account Closure Simulation Lock Eligibility Account Closure Simulation Pending Items Eligibility Account Closure Simulation linked e-‐ product capability -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Account Status Account Closure Simulation Account Closure Date Account Closure Simulation Lock Eligibility _________________ Account Closure Simulation Customer lock Status Eligibility Account Closure Simulation Account Lock Status Eligibility Account Closure Simulation Card Lock Status Eligibility -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Customer Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Customer Lock Status Type Customer Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Account Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Lock Status Type Account Lock Limit Value Account Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Card Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Card Lock Status Type Card Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Pending Items Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Pending Item Type Pending Item Value Linked e-‐Products Orphan Status in Relation to Account Closure _________________ Linked e-‐Products Orphan Status in Relation to Sole Account Closure Linked e-‐Products Orphan Status in Relation to Joint Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Linked e-‐Bonds Orphan Status in Relation to Account Closure _________________ Linked e-‐Bonds Orphan Status in Relation to Sole Account Closure Linked e-‐Bonds Orphan Status in Relation to Joint Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Linked e-‐Products Orphan Status in Relation to Sole Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Current Accounts held by Account Holder Count Linked e-‐Products in Relation to Account Closure Count Linked e-‐Products Orphan Status in Relation to Joint Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Joint Current Accounts held by Account Holders Count Additional Open Current Accounts held by Account Holder 1 Count Additional Open Current Accounts held by Account Holder 2 Count Linked e-‐Products held jointly by both members in Relation to Joint Account Closure Count Linked e-‐Products not held jointly by both members in Relation to Joint Account Closure Count Linked e-‐Bonds Orphan Status in Relation to Joint Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Joint Accounts Held by Same Account Holders Count Linked e-‐Bonds Held Jointly by Both Members in Relation to Joint Account Closure Count Linked e-‐Bonds Not Held Jointly by Both Members in Relation to Joint Account Closure Count Linked e-‐Bonds Orphan Status in Relation to Sole Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Sole Accounts held by Account Holder Count Linked e-‐Bonds Count in Relation to Account Closure Count Account Closure Simulation linked e-‐product capability _________________ Linked e-‐Products Orphan Status in Relation to Account Closure Linked e-‐Bonds Orphan Status in Relation to Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Eligibility Account Closure Simulation Eligibility _________________ Account Closure Simulation Lock Eligibility Account Closure Simulation Pending Items Eligibility Account Closure Simulation linked e-‐ product capability -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Account Status Account Closure Simulation Account Closure Date Account Closure Simulation Lock Eligibility _________________ Account Closure Simulation Customer lock Status Eligibility Account Closure Simulation Account Lock Status Eligibility Account Closure Simulation Card Lock Status Eligibility -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Customer Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Customer Lock Status Type Customer Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Account Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Lock Status Type Account Lock Limit Value Account Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Card Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Card Lock Status Type Card Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Pending Items Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Pending Item Type Pending Item Value Linked e-‐Products Orphan Status in Relation to Account Closure _________________ Linked e-‐Products Orphan Status in Relation to Sole Account Closure Linked e-‐Products Orphan Status in Relation to Joint Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Linked e-‐Bonds Orphan Status in Relation to Account Closure _________________ Linked e-‐Bonds Orphan Status in Relation to Sole Account Closure Linked e-‐Bonds Orphan Status in Relation to Joint Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Linked e-‐Products Orphan Status in Relation to Sole Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Current Accounts held by Account Holder Count Linked e-‐Products in Relation to Account Closure Count Linked e-‐Products Orphan Status in Relation to Joint Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Joint Current Accounts held by Account Holders Count Additional Open Current Accounts held by Account Holder 1 Count Additional Open Current Accounts held by Account Holder 2 Count Linked e-‐Products held jointly by both members in Relation to Joint Account Closure Count Linked e-‐Products not held jointly by both members in Relation to Joint Account Closure Count Linked e-‐Bonds Orphan Status in Relation to Joint Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Joint Accounts Held by Same Account Holders Count Linked e-‐Bonds Held Jointly by Both Members in Relation to Joint Account Closure Count Linked e-‐Bonds Not Held Jointly by Both Members in Relation to Joint Account Closure Count Linked e-‐Bonds Orphan Status in Relation to Sole Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Sole Accounts held by Account Holder Count Linked e-‐Bonds Count in Relation to Account Closure Count Account Closure Simulation linked e-‐product capability _________________ Linked e-‐Products Orphan Status in Relation to Account Closure Linked e-‐Bonds Orphan Status in Relation to Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Eligibility Account Closure Simulation Eligibility _________________ Account Closure Simulation Lock Eligibility Account Closure Simulation Pending Items Eligibility Account Closure Simulation linked e-‐ product capability -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Account Status Account Closure Simulation Account Closure Date Account Closure Simulation Lock Eligibility _________________ Account Closure Simulation Customer lock Status Eligibility Account Closure Simulation Account Lock Status Eligibility Account Closure Simulation Card Lock Status Eligibility -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Customer Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Customer Lock Status Type Customer Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Account Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Lock Status Type Account Lock Limit Value Account Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Card Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Card Lock Status Type Card Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Pending Items Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Pending Item Type Pending Item Value Linked e-‐Products Orphan Status in Relation to Account Closure _________________ Linked e-‐Products Orphan Status in Relation to Sole Account Closure Linked e-‐Products Orphan Status in Relation to Joint Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Linked e-‐Bonds Orphan Status in Relation to Account Closure _________________ Linked e-‐Bonds Orphan Status in Relation to Sole Account Closure Linked e-‐Bonds Orphan Status in Relation to Joint Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Linked e-‐Products Orphan Status in Relation to Sole Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Current Accounts held by Account Holder Count Linked e-‐Products in Relation to Account Closure Count Linked e-‐Products Orphan Status in Relation to Joint Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Joint Current Accounts held by Account Holders Count Additional Open Current Accounts held by Account Holder 1 Count Additional Open Current Accounts held by Account Holder 2 Count Linked e-‐Products held jointly by both members in Relation to Joint Account Closure Count Linked e-‐Products not held jointly by both members in Relation to Joint Account Closure Count Linked e-‐Bonds Orphan Status in Relation to Joint Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Joint Accounts Held by Same Account Holders Count Linked e-‐Bonds Held Jointly by Both Members in Relation to Joint Account Closure Count Linked e-‐Bonds Not Held Jointly by Both Members in Relation to Joint Account Closure Count Linked e-‐Bonds Orphan Status in Relation to Sole Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Sole Accounts held by Account Holder Count Linked e-‐Bonds Count in Relation to Account Closure Count Account Closure Simulation linked e-‐product capability _________________ Linked e-‐Products Orphan Status in Relation to Account Closure Linked e-‐Bonds Orphan Status in Relation to Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Copyright ©2014 SAP. Reprinted with permission. Creates Shared Understanding 29Public | Copyright © 2014 Prolifics
- 30. CONNECT WITH US: Copyright©2014 SAP. Reprinted with permission. Account Closure Simulation Eligibility Account Closure Simulation Eligibility _________________ Account Closure Simulation Lock Eligibility Account Closure Simulation Pending Items Eligibility Account Closure Simulation linked e-‐ product capability -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Account Status Account Closure Simulation Account Closure Date Account Closure Simulation Lock Eligibility _________________ Account Closure Simulation Customer lock Status Eligibility Account Closure Simulation Account Lock Status Eligibility Account Closure Simulation Card Lock Status Eligibility -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Customer Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Customer Lock Status Type Customer Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Account Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Lock Status Type Account Lock Limit Value Account Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Card Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Card Lock Status Type Card Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Pending Items Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Pending Item Type Pending Item Value Linked e-‐Products Orphan Status in Relation to Account Closure _________________ Linked e-‐Products Orphan Status in Relation to Sole Account Closure Linked e-‐Products Orphan Status in Relation to Joint Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Linked e-‐Bonds Orphan Status in Relation to Account Closure _________________ Linked e-‐Bonds Orphan Status in Relation to Sole Account Closure Linked e-‐Bonds Orphan Status in Relation to Joint Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Linked e-‐Products Orphan Status in Relation to Sole Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Current Accounts held by Account Holder Count Linked e-‐Products in Relation to Account Closure Count Linked e-‐Products Orphan Status in Relation to Joint Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Joint Current Accounts held by Account Holders Count Additional Open Current Accounts held by Account Holder 1 Count Additional Open Current Accounts held by Account Holder 2 Count Linked e-‐Bonds Orpha Relation to Joint Accou ______________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Joint Accou Same Account Holders Coun Linked e-‐Bonds Held Jointly b Members in Relation to Joint Closure Count Linked e-‐Bonds Not Held Join Linked e-‐Bonds Orphan Status in Relation to Sole Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Sole Accounts held by Account Holder Count Linked e-‐Bonds Count in Relation to Account Closure Count Account Closure Simulation linked e-‐product capability _________________ Linked e-‐Products Orphan Status in Relation to Account Closure Linked e-‐Bonds Orphan Status in Relation to Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Eligibility Row ID Rule Pattern Message Class 1 Message 1 1 is in {Active, not yet used; Active, used} Is Eligible is eligible Is Contract Present Date is in {Close, Close and log} is Eligible 2 1 is in {Active, not yet used; Active, used} Is Eligible is eligible Is Contract Present Date is soft reject is Soft reject 3 2 is in {Active, not yet used; Active, used} Is Not Eligible is Not Eligible There is a lock on the account &1 which prevents account closure 4 1 is in {Active, not yet used; Active, used} Is Soft Reject is eligible Is Contract Present Date is in {close, Close and log, Soft reject} is Soft Reject There is a lock on the account &1 5 3 is in {In Release, Process, Created; Being Terminated; Terminated} is Not Eligible Account &1 is already terminated 6 4 is in {Active, not yet used; Active, used} is Not eligible is Not Eligible Closure not possible -‐ Outstanding Pending Items 7 5 is in {Active, not yet used; Active, used} Is Not Contract Present Date is Not Eligible Specified Value Date &1 should be the same as A/C Presence date &2 Conclusion Messages Account Closure Simulation Pending Items Account Closure Simulation Account Closure Date Account Closure Simulation linked e-‐ product capability Account Closure Simulation Account Status Account Closure Simulation Lock Eligibility Conditions Account Closure Simulation Eligibility Creates Shared Understanding 30Public | Copyright © 2014 Prolifics
- 31. CONNECT WITH US: Copyright©2014 SAP. Reprinted with permission. Account Closure Simulation Eligibility Account Closure Simulation Eligibility _________________ Account Closure Simulation Lock Eligibility Account Closure Simulation Pending Items Eligibility Account Closure Simulation linked e-‐ product capability -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Account Status Account Closure Simulation Account Closure Date Account Closure Simulation Lock Eligibility _________________ Account Closure Simulation Customer lock Status Eligibility Account Closure Simulation Account Lock Status Eligibility Account Closure Simulation Card Lock Status Eligibility -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Customer Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Customer Lock Status Type Customer Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Account Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Lock Status Type Account Lock Limit Value Account Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Card Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Card Lock Status Type Card Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Pending Items Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Pending Item Type Pending Item Value Linked e-‐Products Orphan Status in Relation to Account Closure _________________ Linked e-‐Products Orphan Status in Relation to Sole Account Closure Linked e-‐Products Orphan Status in Relation to Joint Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Linked e-‐Bonds Orphan Status in Relation to Account Closure _________________ Linked e-‐Bonds Orphan Status in Relation to Sole Account Closure Linked e-‐Bonds Orphan Status in Relation to Joint Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Linked e-‐Products Orphan Status in Relation to Sole Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Current Accounts held by Account Holder Count Linked e-‐Products Orphan Status in Relation to Joint Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Joint Current Accounts held by Account Holders Count Linked e-‐Bonds Orphan S Relation to Joint Account _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Joint Accounts H Same Account Holders Count Linked e-‐Bonds Orphan Status in Relation to Sole Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Sole Accounts held by Account Holder Count Account Closure Simulation linked e-‐product capability _________________ Linked e-‐Products Orphan Status in Relation to Account Closure Linked e-‐Bonds Orphan Status in Relation to Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Lock Eligibility Row ID Rule Pattern Message Class 1 Message Class 2 1 1 is Eligible is Eligible is Eligible is eligible 2 1 is Soft Reject is not Not Eligible is not Not Eligible is Soft Reject Lock on customer &1 Do you wish to proceed? 3 1 is not Not Eligible is Soft Reject is not Not Eligible is Soft Reject Account lock &1 Do you wish to proceed? 4 1 is not Not Eligible is not Not Eligible is Soft Reject is Soft Reject Lock on Card &1 Do you wish to proceed? 5 2 is Not Eligible is Not Eligible Closure not possible due to customer lock &1 6 3 is Not Eligible is Not Eligible Closure not possible due to account lock &1 7 4 is Not Eligible is Not Eligible Closure not possible due to card lock &1 Account Closure Simulation Lock Eligibility s Conclusion Messages Account Closure Simulation Customer lock Account Closure Simulation Account Lock Account Closure Simulation Card Lock Status Eligibility Creates Shared Understanding 31Public | Copyright © 2014 Prolifics
- 32. CONNECT WITH US: Copyright©2014 SAP. Reprinted with permission. Account Closure Simulation Eligibility Account Closure Simulation Eligibility _________________ Account Closure Simulation Lock Eligibility Account Closure Simulation Pending Items Eligibility Account Closure Simulation linked e-‐ product capability -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Account Status Account Closure Simulation Account Closure Date Account Closure Simulation Lock Eligibility _________________ Account Closure Simulation Customer lock Status Eligibility Account Closure Simulation Account Lock Status Eligibility Account Closure Simulation Card Lock Status Eligibility -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Customer Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Customer Lock Status Type Customer Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Account Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Lock Status Type Account Lock Limit Value Account Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Card Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Card Lock Status Type Card Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Pending Items Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Pending Item Type Pending Item Value Linked e-‐Products Orphan Status in Relation to Account Closure _________________ Linked e-‐Products Orphan Status in Relation to Sole Account Closure Linked e-‐Products Orphan Status in Relation to Joint Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Linked e-‐Bonds Orphan Status in Relation to Account Closure _________________ Linked e-‐Bonds Orphan Status in Relation to Sole Account Closure Linked e-‐Bonds Orphan Status in Relation to Joint Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Linked e-‐Products Orphan Status in Relation to Sole Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Current Accounts held by Account Holder Count Linked e-‐Products Orphan Status in Relation to Joint Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Joint Current Accounts held by Account Holders Count Linked e-‐Bonds Orphan Status in Relation to Joint Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Joint Accounts Held by Same Account Holders Count Linked e-‐Bonds Orphan Status in Relation to Sole Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Sole Accounts held by Account Holder Count Account Closure Simulation linked e-‐product capability _________________ Linked e-‐Products Orphan Status in Relation to Account Closure Linked e-‐Bonds Orphan Status in Relation to Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Card Lock Status Eligibility Row ID Rule Pattern Message Class 1 Message Class 2 1 1 is Not in {Lost Card, Stolen Card} is Eligible 2 2 Is in {Lost Card, Stolen Card} Is Active Is Nucleus is Not Eligible Closure not possible -‐ Lock &1 3 2 Is in {Lost Card, Stolen Card} Is Active Is BOSS is Soft Reject Card Lock&1 on account &2 Do you wish to proceed? 4 3 Is in {Scheduled, Inactive, Closed} is Eligible 5 4 Is Not in {BOSS, Nucleus} is Not Eligible You cannot close an account in channel &1 Conditions Conclusion Messages Card Lock Status Type Account Closure Lock Status Account Closure Channel Account Closure Simulation Creates Shared Understanding 32Public | Copyright © 2014 Prolifics
- 33. CONNECT WITH US: Copyright©2014 SAP. Reprinted with permission. Account Closure Simulation Eligibility Account Closure Simulation Eligibility _________________ Account Closure Simulation Lock Eligibility Account Closure Simulation Pending Items Eligibility Account Closure Simulation linked e-‐ product capability -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Account Status Account Closure Simulation Account Closure Date Account Closure Simulation Lock Eligibility _________________ Account Closure Simulation Customer lock Status Eligibility Account Closure Simulation Account Lock Status Eligibility Account Closure Simulation Card Lock Status Eligibility -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Customer Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Customer Lock Status Type Customer Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Account Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Lock Status Type Account Lock Limit Value Account Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Card Lock Status Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Card Lock Status Type Card Lock Lock Document Status Account Closure Simulation Channel Soft Reject Capability Account Closure Simulation Pending Items Eligibility _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Pending Item Type Pending Item Value Linked e-‐Products Orphan Status in Relation to Account Closure _________________ Linked e-‐Products Orphan Status in Relation to Sole Account Closure Linked e-‐Products Orphan Status in Relation to Joint Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Linked e-‐Bonds Orphan Status in Relation to Account Closure _________________ Linked e-‐Bonds Orphan Status in Relation to Sole Account Closure Linked e-‐Bonds Orphan Status in Relation to Joint Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Linked e-‐Products Orphan Status in Relation to Sole Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Current Accounts held by Account Holder Count Linked e-‐Products in Relation to Account Closure Count Linked e-‐Products Orphan Status in Relation to Joint Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Joint Current Accounts held by Account Holders Count Additional Open Current Accounts held by Account Holder 1 Count Linked e-‐Bonds Orphan Status in Relation to Joint Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Joint Accounts Held by Same Account Holders Count Linked e-‐Bonds Held Jointly by Both Members in Relation to Joint Account Closure Count Linked e-‐Bonds Orphan Status in Relation to Sole Account Closure _________________ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Additional Open Sole Accounts held by Account Holder Count Linked e-‐Bonds Count in Relation to Account Closure Count Account Closure Simulation linked e-‐product capability _________________ Linked e-‐Products Orphan Status in Relation to Account Closure Linked e-‐Bonds Orphan Status in Relation to Account Closure -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ -‐ Account Closure Simulation Eligibility Row ID Rule Pattern Message Class 1 Message 1 1 is in {Active, not yet used; Active, used} Is Eligible is eligible Is Contract Present Date is in {Close, Close and log} is Eligible 2 1 is in {Active, not yet used; Active, used} Is Eligible is eligible Is Contract Present Date is soft reject is Soft reject 3 2 is in {Active, not yet used; Active, used} Is Not Eligible is Not Eligible There is a lock on the account &1 which prevents account closure 4 1 is in {Active, not yet used; Active, used} Is Soft Reject is eligible Is Contract Present Date is in {close, Close and log, Soft reject} is Soft Reject There is a lock on the account &1 5 3 is in {In Release, Process, Created; Being Terminated; Terminated} is Not Eligible Account &1 is already terminated 6 4 is in {Active, not yet used; Active, used} is Not eligible is Not Eligible Closure not possible -‐ Outstanding Pending Items 7 5 is in {Active, not yet used; Active, used} Is Not Contract Present Date is Not Eligible Specified Value Date &1 should be the same as A/C Presence date &2 Conclusion Messages Account Closure Simulation Pending Items Account Closure Simulation Account Closure Date Account Closure Simulation linked e-‐ product capability Account Closure Simulation Account Status Account Closure Simulation Lock Eligibility Conditions Account Closure Simulation Eligibility Account Closure Simulation Card Lock Status Eligibility Row ID Rule Pattern Message Class 1 Message Class 2 1 1 is Not in {Lost Card, Stolen Card} is Eligible 2 2 Is in {Lost Card, Stolen Card} Is Active Is Nucleus is Not Eligible Closure not possible -‐ Lock &1 3 2 Is in {Lost Card, Stolen Card} Is Active Is BOSS is Soft Reject Card Lock&1 on account &2 Do you wish to proceed? 4 3 Is in {Scheduled, Inactive, Closed} is Eligible 5 4 Is Not in {BOSS, Nucleus} is Not Eligible You cannot close an account in channel &1 Conditions Conclusion Messages Card Lock Status Type Account Closure Lock Status Account Closure Channel Account Closure Simulation Account Closure Simulation Lock Eligibility Row ID Rule Pattern Message Class 1 Message Class 2 1 1 is Eligible is Eligible is Eligible is eligible 2 1 is Soft Reject is not Not Eligible is not Not Eligible is Soft Reject Lock on customer &1 Do you wish to proceed? 3 1 is not Not Eligible is Soft Reject is not Not Eligible is Soft Reject Account lock &1 Do you wish to proceed? 4 1 is not Not Eligible is not Not Eligible is Soft Reject is Soft Reject Lock on Card &1 Do you wish to proceed? 5 2 is Not Eligible is Not Eligible Closure not possible due to customer lock &1 6 3 is Not Eligible is Not Eligible Closure not possible due to account lock &1 7 4 is Not Eligible is Not Eligible Closure not possible due to card lock &1 Account Closure Simulation Lock Eligibility s Conclusion Messages Account Closure Simulation Customer lock Account Closure Simulation Account Lock Account Closure Simulation Card Lock Status Eligibility Creates Shared Understanding 33Public | Copyright © 2014 Prolifics
- 34. CONNECT WITH US:34Public | Copyright © 2014 Prolifics Improve Quality
- 35. CONNECT WITH US: Ø Modeling associated with single decision Ø Can be associated with a business Objective, goals & metrics Ø Governance can be implemented at the business level 35Public | Copyright © 2014 Prolifics Improve Governance
- 36. CONNECT WITH US: Ø Better Compliance Ø Reduce Operational Risk Ø Development and Deployment Cost Reductions Ø Decision Maintenance Cost Reductions Ø Maintenance Cost Reductions 36Public | Copyright © 2014 Prolifics Reduce Operational Costs
- 37. CONNECT WITH US:37Public | Copyright © 2014 Prolifics The Decision Connects the Business Architecture Use Case Business Motivation Model Decision Model Vocabulary Models: • Glossary/Semantic • Object • Logic Data Process Model
- 38. CONNECT WITH US: ProcessModeling 38Public | Copyright © 2014 Prolifics Business Processes Advanced Analytics Decision Management
- 39. CONNECT WITH US:39Public | Copyright © 2014 Prolifics Process Innovation for Intelligent Operations Executive! Management! Customer! Service! Risk Management Teams! Finance! and Ops! Account Administration! What to do. How to do it. When to do it.
- 40. CONNECT WITH US: Ø 1) Scope First, then Model Ø 2) Rule of Seven Ø 3) Activity Granularity Ø 4) Activity Description Ø 5) Inputs/Outputs Ø 6) The System Lane 40Public | Copyright © 2014 Prolifics Guidelines for Better Modeling
- 41. CONNECT WITH US:41 Controls/ Constraints Enablers Outputs Inputs Business Process Milestones/ Activities Things that govern or dictate how a process performs Things that enable a process to be performed Things produced by a process Things that initiate a process (Business Rules, Regulatory Requirements, Laws, etc.) (Work Products, Transformed Data) (Business Events/ Triggers, Data, Inputs from other Processes) (Roles, Systems, Organizations, etc.) Always Start with Process Scoping
- 42. CONNECT WITH US: Ø Business Process Modeling Notation (BPMN) Ø Industry standard Ø Mature notation Ø Supported by BlueWorks Live Ø Common language across the enterprise 42Public | Copyright © 2014 Prolifics Modeling Business Processes
- 43. CONNECT WITH US: (2)Rule of Seven Limit any view to no more than 7 or 8 activities for good fit. Select Candidate Inform recruiter Establish compensation package Establish start date Background Check Criminal record check Drug screen Release Candidate from Process Review results Offer Create offer letter Transmit offer letter Accept offer Add Candidate To HR Records Input employee information into database Request equipment Request workspace Request access badge Set employee status to active Orientation New hire orientation class Benefits overview class Provide orientation cd Watch orientation cd Complete forms Begin Work Meet manager Obtain access badge Obtain equipment Go to workspace 43
- 44. CONNECT WITH US: (3)Activity Granularity Ø Remember that an Activity § Is a step in a process that can be implemented as a sub-process or a task. § Definition in a Process Model should stop at task granularity. § A task activity is a unit of work that a single participant (human or system) starts with the intent to complete. Purchase Groceries 44
- 45. CONNECT WITH US: (3)Activity Granularity – Scope Ø Overloaded Milestone (Rule of Seven) Ø Dissimilar in Scope Ø Too Granular in Detail Ø Model What not How Plan Party Invite Guests Prepare Menu Get Veggies Get Cake Get Ice Cream Get Chips & Dip Checkout Pay with AMEX Drive Home Put Veggies in Fridge Put Ice Cream in Freezer Host Party Welcome Guests Serve Snacks Serve Cake & Ice Cream Play Games Open Gifts Play Games Clean Up Clean the House Send Thank You Cards Get Veggies Get Cake Get Ice Cream Get Chips & Dip Checkout Pay with AMEX Drive Home Put Veggies in Fridge Put Ice Cream in Freezer Open Door Set Ice Cream on Shelf Close Door § Where do we stop? 45
- 46. CONNECT WITH US: (3)Activity Granularity – Scope Activities should be similar in scope at each level. Plan Party Invite Guests Prepare Menu Host Party Welcome Guests Serve Snacks Serve Cake & Ice Cream Play Games Open Gifts Play Games Clean Up Clean the House Send Thank You Cards Purchase Groceries Will a single person complete the activity? Will the activity be started with the intent to finish? Is the duration similar to others at this level? Is the goal or outcome an input for the next activity? 46
- 47. CONNECT WITH US: (3)Activity Granularity – String of Pearls Pattern Combine into a single Activity: Send Offer Letter Before 3 serial activities for Hiring Manager • Review Results • Create Offer Letter • Transmit Offer Letter After 1 activity for Hiring Manger 47
- 48. CONNECT WITH US: (3)Activity Granularity – Flow Line Patterns Ø Generally should not flow backward to a previous milestone. Ø Generally should not skip a Milestone. Ø Should avoid looping back to a previous step to repeat an activity (or sub-process) later in the process—repeat/re-use the activity instead. 48
- 49. CONNECT WITH US: (4)Activity Description – Activity Naming Activity Name = Action + Entity Ø [action verb] + [business object] Ø Avoid vague action verbs such as Process and Perform [Step] Ø Use action verbs that indicate a result/output Ø Use specific terms recognizable by the business users (even if they might be vague to others) and describe/define the terms in the description if necessary. Perform Review Approve Contract Terms 49
- 50. CONNECT WITH US: (4)Activity Description – User Story Ø Capture a 2-5 sentence description for each activity. § As a [participant] I need to [do something] so that I can [create business value]. 50
- 51. CONNECT WITH US: (5)Inputs/Outputs Ø Define with business entities from the business object model Ø Avoid specifying state for the entity (eg. signed contract) Ø Avoid specifying other qualifiers that are properties of the entity Candidate Job Description Comp. Details Offer Letter 51
- 52. CONNECT WITH US: (5)The System Lane Ø Define only one system lane. Ø Contains activities performed by the BPMS or orchestrated by the BPMS to be performed by an external system. Ø Should not contain human activities. Ø Avoid the string of pearls pattern. 52
- 53. CONNECT WITH US: Strategyfor Smarter Process 53
- 54. CONNECT WITH US: TheEssential BPM Capabilities Executive! Management! Customer! Service! Risk Management Teams! Finance! and Ops! Account Administration! 54
- 55. CONNECT WITH US:55 Modeling a Process
- 56. CONNECT WITH US: Ø Decision Identification/Creation Ø Decision Modeling Ø Decision Optimization Ø Decision Automation 56 Decision Management - Discipline Vs. Technology
- 57. CONNECT WITH US: ProcessSimplification 57
- 58. CONNECT WITH US: Ø Complexity leads to § Us doing the wrong things § Losing sight of the customer § The customer losing interest in us “Simplicity is the ultimate sophistication” Leonardo da Vinci Ø Simplifying business processes means enabling and managing business decisions q Extract business rules from business processes q Encapsulate business rules in decision models q Enable ownership of processes and decisions 58 Simplify Business Processes
- 59. CONNECT WITH US: Complexity& Change “Change is linked to complexity. Complexity increases both when the rate of change increases and when the amount of things that are changing around us increase.” Forecasting the Growth of Complexity and Change - Theodore Modis 59
- 60. CONNECT WITH US: SimplifiesBusiness Process 60
- 61. CONNECT WITH US: Option3 Decision Model Diagram Process Model is Low is Good = "A" is Low is Bad = ? is High is Good = ? is High is Bad = ? Conditions Conclusion Person's Debt Person's Employment History Person's Credit Rating Decision Rule Family Table Additional Conditions Additional Rows Simplifies Business Process 61
- 62. CONNECT WITH US: BeforeDecision Models After Decision Models Simplifies Business Process 62
- 63. CONNECT WITH US:63 Process Complexity
- 64. CONNECT WITH US:64 Process Simplicity
- 65. CONNECT WITH US: Ø Limited resources, Prioritize § Which process to improve? Back to Metrics… § Customer centricity, customer experience Ø Find the Low hanging fruit § Show Business value, ROI § Using Objective vs. Subjective - Business analytics 65 But, Where to Start…
- 66. CONNECT WITH US: Ø Take swift and informed action Ø Show return and business value quickly q Quick wins are essential Ø Don’t fall into analysis paralysis and don’t get bogged down on ‘future state’ debates Ø You don’t have to boil the ocean…Think big, act small Ø Focus on the greatest constraint based on your business objectives q Theory of Constraints ‘The Goal’ – Eli Goldratt 66 Take Action But, it all starts with Models…
- 67. CONNECT WITH US: NextSteps Ø Discovery Workshop Ø Modeling Workshop Ø BPM & Decision Management Readiness Assessment Ø 2 Day BPM Basics 67
- 68. CONNECT WITH US: Ø Governance Ø Process/Decision Ownership Ø Measurements/Metrics Ø Scope (Boiling the Ocean) Ø Architecture Best Practices Ø Testing & Simulation Ø Culture Ø Business Participation & Ownership Ø Methodology Ø Point Solutions Ø ??? 68 11 Gotcha’s of BPM
- 69. CONNECT WITH US: RyanTrollip practice director, decision management prolifics | office: (646) 380-2895 | mobile: (774) 641-3666 rtrollip@prolifics.com | yahoo IM: rtrollip_prolifics Howard Webb practice director, advisory & consulting prolifics | office: (646) 380-2948| mobile: (314) 602-3341 Howard.webb@prolifics.com | yahoo IM: hwebb_prolifics 69 Contact Information