1. Kathleen Austin
8721 Town Park #1225
Houston, Texas,77036
(832)212-7139 • kca0520@gmail.com
OBJECTIVE
Seeking a position in collections or customer service to utilize my confident personality and strong
interpersonal skills. I am transitioning from finance into the medical field upon the completion of my
degree in Health Care Administration / Medical Records. I have excellent communication skills with
very good customer service knowledge and also provides effective and caring support to patients.
EXPERIENCE
First Data  2013-2016
Dialer Collector
Find consumers and businesses who have overdue checks; Call consumers who have an out-of-date
address by using dialing calls, inform debtors that they have an overdue bill and try to negotiate a
payment; Go over the terms of sale or contract with the debtor, when necessary; Offer credit advice or
refer a consumer to a debt counselor, when appropriate; Clients: Walmart, Avon, and small retail
accounts Train new employees to be efficient and knowledgeable of compliance and provide hands on
training.
Veranda House  2013-2013
Home Health Aide
Provide routine individualized healthcare such as changing bandages and dressing wounds, and applying
topical medications to the elderly, convalescents, or persons with disabilities at care facility. Monitor or
report changes in health status. Provide personal care such as feeding, dressing, and grooming of patient.
Listen to and record patients’ health concerns and report that information to nurses.
Allied Data Corporation  2012-2013
Team Leader, Collector
Find consumers and businesses who have overdue bills; Track down consumers who have an out-of-date
address by using the Internet, post office, credit bureaus, or neighbors, a process called “skip tracing”;
Inform debtors that they have an overdue bill and try to negotiate a payment; Go over the terms of sale or
contract with the debtor, when necessary; Offer credit advice or refer a consumer to a debt counselor,
when appropriate; Clients: Christus Hospitals, Avon, and small retail accounts; Team leader for 20
employees; Train new employees to be efficient and knowledgeable of compliance and provide hands on
training.
Pentagroup and Redline Recovery Services  2011-2012
Collector and PPA Collector
Inform debtors that they have an overdue bill and try to negotiate a payment of charge off cell phone
accounts; contact debtors by phone, or mail. Use computer systems to update contact information and
record past collection attempts with a particular debtor. Find a solution that is acceptable to the debtor
and maximizes payment to the company.
Collection of small partial payment arrangements on extremely delinquent accounts. Help consumers
problem solve credit issues and problems. Collections for Discover card and Trak America, and HSBC
charge off accounts.

2. EDUCATION
University of Phoenix Houston, Texas  August 2013
Health Care Administration / Medical Records Associates
COMPUTER SKILLS
Microsoft Word, Excel, PowerPoint, Outlook, Windows, Explorer, Windebt, Medisoft, CUBS