This document contains a summary of Suman Dutta's skills and experience. It lists his contact information and outlines his 9+ years of experience in telecom billing, data analysis, and software development. It also provides details of his academic qualifications including an MCA degree and various IT certifications. His work history includes his current role as a Senior Technical Associate at Tech Mahindra and previous roles at NetConnect and Xenitis InfoTech developing applications like a call management system.

1. MR.SUMAN DUTTA
Email: zionsumandutta@gmail.com
Tel: +447801292865
Passport No: G2791940
Type of Permit: T2 ICT Long-term LeavetoRemain
Sponsorship: Required
References: Available on request
Key Skills:
 9+ years ofIT experience in analysis, design, development, implementation and management offull life
cycle in Telecom Rating & Billing (Geneva) and RevenueAssurance domain.
 Functional experience includes Financial Application, Inventory Management System, Hotel Management
System, Car Management System and development ofuser interface tools.
 Have proven track record ofdelivering customer requirements to a successful conclusion on a continuous
basis while adhering to quality guidelines.
 The ability to use advanced ITskills to support delivery of business intelligencewithin multiple
programmes and work streams ensuring the highest level ofdata integrity.
 Strategic financial and business planning skills with excellent analytical (quantitative and qualitative) skills.
 Advanced Data Integrity resolution knowledge through exposure to multiple high profile and high value
projects.
 Skills in T elecom Rating & Billing –Geneva,Infinys 3.0,Informatica 9.6.1, Oracle PL/SQL,
UNIX,R studio.
 Have working knowledge in T elecom Mediation-Order management(KENAN/ARBOR OM
system).
 Have working knowledge ASP, SQL Developer, SQL Server, T oad, XML.
 Good communication skill and self-motivated, able to enthuse, lead.
 Accomplished presenting to all levels ofmanagement.
 Efficient, adaptive and a team player.
Academics:
 Master in Computer Application (MCA) from West Bengal University of Technology (WBUT),
India, 2005.
 Completed IT IL foundation Certification successfully.
 Completed Data Scientist - R Language Certification successfully.
 Have completed Big Data-Hadoop Certification successfully.
Awards in T echMahindra Ltd:
 Received Cookies Award.
 Received Pat On the Back Award for excellent performance.
 Received several customer appreciations for excellent performances.
Work History:
Duration Organization Designation
March 2007- Till Date Tech Mahindra Ltd, India Sr. Technical Associate

2. September 2006 - January
2007
NetConnect India Pvt Ltd, India Software Engineer
January 2006 - September
2006
Xenitis InfoTech Pvt Ltd, India Service Engineer -IT
Work Experience:
T ech Mahindra Ltd, India
Project Name : BT Openreach Revenue Assurance and Analytics
Client: BT
BT Revenue Assurance project ensures billing and data integrity ofdifferent Openreach product across system through
end to end financial control development and delivery and manage KPI reporting.
Responsible for
 As core member of Openreach RAso far have delivered enterprise level solutions from initial requirement
gathering through to operational handover, established end to end financial control to resolve data
integrity issues with a primary focus to generate revenue, reduce cost for BT
 Involve in billing analysis and data integrity ofdifferent Openreach product across system with a team size of
5.
 Support BT GRA OpenReach to recover £25m during 2013/14, £30m for 2014/15, £25m for
2015/16 and on target for 2016/17.
 Accountable for planning,developing and automation of strategic RA control through Informatica
PowerCenter making and taking key decisions to ensure team delivers to agreed quality, timescales.
 Leading, guiding and mentoring team members to deliver quality strategic control and bussiness solution
and manage KPI reporting.
 Establishing and maintaining agreed standards for the team’s work. Ensuring coding standards, code
reviews are followed for new RA control.
 Maintaining stringent SLA timelines for new data integrity issues raised by different Margin manager.
 Educating new project joinees about the applications and their criticality.
 Maintaining Request register for the project, taking regular updates from team members and sending the
report to management.
 Develop & maintain effective business relationships with key stakeholders, customers, users e.g. ASG,
designer,stakeholder,Margin manager, taking care of user queries, handles Business Severity Call,
handles delivery assurance calls.
 Ensure that BTGRA delivers expected solution by ensuring review approvals are taken from Designers
and Margin managers.
 Ensure Root Cause Analysis for every billing integrity issue.
Project Name : B&PP BT W and Openreach ASG
Client: BT
GenIUS/Atlantisis a BT wholesale platform providing wholesale billing facility to numerous customers ofBT.
As part of Application Support and Maintenance (with a team size of 23) I have been involved in the
following-
 Dealing with Live issues accessing LIVE server so that order corresponding to products and services such
as WA, IX, RPC, LLU, Broadband, CPS On-net and Conveyance usage,Wes-Bes processed successfully.
 Providing resolution to Incidents and attending to Service Requests.
 Maintaining stringent SLA timelines for Incidents.

3.  Providing 2nd line support to different modules.
 Educating new project joiners about the applications and their criticality.
 Maintaining Incident/Service Request register for the project, taking regular updates from
team members and sending the report to management.
 Having complete ownership of Openreach/Wholesale Component Interface module and handling all
client interactions related to the same.
 Delivering ad-hoc scripts for problem resolution.
Project Name: Real T ime Rating and Credit Control (RT RCC),Brecon (BT B&P Retail)
Client: BT
BT’s pre-paid mobile service with full range of mobile services including voice, SMS, MMS, and GPRS,
discounting options, bundling, pre-paid solution for Fusion, Future phone and Broadband talk customers
using eWallet (electronic wallet) service.
Real time rating and credit control functionality (Monitoring customer spend in real time to prevent
customers from exceeding a credit limit)
Customers are offered to control their expenditure through manual wallet top-up, One-off-Card
(Credit/Debit card).
As a T eam Member (with a team size of7 ) ofthe Infinys Design/Development Group was responsible for the follows -
 Involved in rating and billing design for several telecom billing solution
 Inplement Rating/Billing configuration using Infinys GUI and AutoPRB.
 Coding and unit testing in implementing IOTA General Ledger interface for RTRCC.
 Prepared unit test cases/plans for sanity and functionality testing of the deliverable
configurations.
 Functional testing (Real Time Rating, Batch Rating, Billing).
 Unit testing (both sanity and functionality) of the deliverables.
 Providing support to VV&T team and E2E Testing team.
Net ConnectGlobal Pvt.Ltd,India
Project Name : IBM- Bharti Global Outsourcing Project.
Role T itle : Software Engineer.
Client Name : IBM Global Services,India.
Customer :Airtel.
The project enables Bharti to provide world-class customer service technology solutions in accordance with
international best practices and technology. The strategic move would also enable Bharti to provide a
standardized, consistent and a high quality contact experience to all its customers, in all the 23 mobile circles
in India.
Responsible for
 Tracking of request status coming from different circles all overIndia. And provideresolution in case oferror
after debugging.
 Maintaining, updating the database (Oracle 8i).
 Uploading new SIM no in SIM inventory.
 Provide support in KENAN/ARBOR OM system as part of Central Service Provisioning (SP) T eam.
Xenitis InfoT ech Pvt. Ltd,India
Project Name : Online Spare Requisition System.
Role T itle : Service Engineer (IT).

4. Client : Xenitis InfoTech Pvt.Ltd,India.
It is a web application developed for Xenitis Infotech Pvt Ltd, which automates the whole system of Spare
Requisition, Stock Transfer etc.
Responsible for
 System Analysis, Design, Planning ofthe application.
 Created databasestored procedures,triggers,tables and views using Oracle 8i.
 Design the front end and development the application maintaining proper security and validation.
 Managed the access permission for various kinds ofusers accessing the database.
Project Name : Call Management System.
Role T itle : Service Engineer (IT).
It is a web application developed for Xenitis InfoTech Pvt Ltd, which helps the company to record the
customer service request, allocates it to available engineer and generates the requisition. It keeps the detail
record until the call resolves.
Responsible for
 System Analysis, Design, Planning ofthe application.
 Created databasestored procedures,triggers,tables and views using Oracle 8i.
 Design the front end and development the application, maintaining propersecurity and validation.
 Managed the access permission for various kinds ofusers accessing the database.
Place: UK SUMAN DUTTA