Mostafa Mohamed Ibrahim Shaheen provides his curriculum vitae. He has worked in real estate, marketing, and sales roles in Egypt since 2010. Currently he works as a CRM Executive for a real estate development company in Cairo, handling client relations, complaints, and property handovers. He holds a Bachelor's degree in Mass Communication and has skills in Microsoft Office, client relations, debt control, and diving.

1. C U R R I C U L U M V I T A E
Name: Mostafa Mohamed Ibrahim Shaheen
DOB: 19 August 1990
Nationality: Egyptian
Address: Cairo, Egypt
Mobile: +201002917774
Email: mostafa.shaheen@live.com
Military Status: (Sept 2013 – Sept 2014) Completed Service
PROFILE: A highly motivated, adaptable and responsible professional. During my degree I combined
my studies with work and other commitments showing myself to be self-motivated, organized and
capable of working well under pressure. I have a clear and logical mind with a practical approach to
problem solving and a drive to see things through to completion.
EMPLOYMENT HISTORY:
October 2015 – Current
DAMAC Properties –
Park Avenue for Real Estate and Developments
Cairo, Egypt
CRM Executive - Credit Control
 Carrying out the responsibilities being the point of contact with clients for several projects,
utilizing all possible communication tools such as mail, e-mail, fax, phone, SMS and personal
meetings addressing their concerns and resolving their complaints.
 Handle client complaints, settling disputes and resolving grievances andconflicts by liaising with
various internal departments such as Customer Service, Credit Control, Finance, Legal &
Compliance, Projects, Sales and Facility Management to resolve customers’ issues and
complaints.
 Manage Hand Over process and Fit out of 800 units, carry out existing clients’ responsibility
subsequent to allocating the 1st Installment andto continue providing this service till possession
of the property is given.
 Responsible for booking and executing site visits, accompanying clients to their respective
projects’ sites.
 Executing customer’s requests such as Upgrade & Downgrade of units, Cancel & Transfer,
Cancel & Refund, Assignment Initiating (in full process), Addition of Joint Buyer & Deletion,
Reschedule overdue payments.
 Assist the Contract department in getting all (Sales & Purchase Agreements) signedby
customers and ensure Signatures, AttestedIDs and Commercial Registrations validity.
 Responsible for preparing & dispatching the quarterly projects’ progress reports for respective
projects.
 Providing customer service regarding collection issues, review accounts reconciliation, resolve
client discrepancies andshort payments.
 Highlight suspension of credit facilities to management in accordance with credit policy, perform
assignedtasks and duties necessary to support the collection target.
 Handling Bad Debt customers & contributing with the Legal department to take further
collection actions with delinquent debtors; File legal cases, Issuing Default Notice & Termination
Notice as well as proceed Termination actions.

2. July 2014 – October 2015
MSV – Bikers Joint. Cairo, Egypt
Marketing & Sales Executive
 Implementation of marketing strategy for the Company brand as a whole to obtain reputation
as a leading company in its field
 Maintainedall advertising aspects of the company
 Maintainedpositive relationships with staff and clients
 Managed the company website and social media to include Facebook , Twitter, and YouTube
 Meeting branch target and helped in company expanding
 The Sales of motor vehicles andaccessories
 Helped customers make selections by building customer confidence; offering suggestions and
opinions
 Processed payments by totaling purchases; processing checks, cash, and store or other credit
cards
July 2013 – July 2014
Military Service – Egyptian Air Force.
Cairo, Egypt (Mandatory Duty)
Soldier – Canteen Sales - Was responsible for the sales of food, beverages and Inventory
Sept 2012 – Dec 2012
Samsung. Cairo, Egypt
Sales Ushering Clerk (Part Time)
 Was part of a detailedand intensive training program about the release of the new Samsung
Galaxy Note 2, which included:
 Learning the specifications of the device
 All details of device including (software – hardware – IT aspects)
 Promotion, Marketing, Advertising and Selling of the product
Jan 2010 – Dec 2010
Egyptian Medical Student Association – (EMSA). Cairo, Egypt
President – Events Organizer – Breast Cancer Awareness (Part Time-Volunteer)
 Organizing all events for EMSA which included (location – catering – sponsors – guests)
 In charge of sponsors and donors
 In charge of all marketing andadvertising aspects
 MaintainedFacebook page
 Organized and took lead on all meetings
 Carriedout extensive research on relatedmatters
 Stayed up to date on all aspects on the association
EDUCATION:
July 2007 Higher School Certificate:
- Leaders American Schools. Cairo, Egypt
June 2012 Bachelor’s degree in Mass Communication – Major (Public Relations &
Advertising)
- Misr University for Science andTechnology. Cairo, Egypt
SKILLS: Oracle E-Business Suit, Microsoft Office, Microsoft Word, Microsoft Excel & PowerPoint,
Advertising Sales Team LeadershipTeamwork Team Management, Client Relations Management,
Debt Control, Motorcycle, Scuba Diving & Acting.

3. ACTIVITIES & COURSES:
 PADI Diving Course (Open Water/ Advanced Open Water)
 Acting Course (Actor Preparation Workshop – ZAT Studio)
 Motorcycling
LANGUAGES:
 Excellent spoken and written English
 Excellent spoken and written Arabic