This document discusses various consumer education tools that can be used to build a consumer education strategy. It describes several types of tools including mass media, posters, flip books, customer activity books, and SMS/automated voice messaging. For each tool, it outlines what they are good for and other considerations when selecting and using the tools. The key factors discussed for selecting the right tools include the program objective, expected reach, depth of message, level of interactivity needed, learning preferences of consumers, existing contact points, who will deliver the training, and available budget. The document emphasizes using a variety of complementary tools to effectively communicate messages through different phases of a program.
This document provides a master risk assessment for construction works at a mock-up building site. It identifies potential hazards, risks, and control measures across various areas including office safety, project security, and weather conditions. Specific risks addressed include slips/trips, manual handling injuries, electrical hazards, fire, stress from work environment/hours, and heat-related illnesses. Control measures involve following safe work practices, training, medical support, and allowing adequate rest breaks during peak summer temperatures. The risk assessment will be reviewed if conditions change.
The document summarizes key safety measures and provisions under the Factories Act of 1948 in India. It outlines 27 sections that address requirements for machinery safety, precautions around dangerous equipment or substances, building safety, and oversight roles. Key points include fencing machinery, prohibiting women and child labor near dangerous machines, safety devices for cutting power, inspections of lifting equipment, ventilation of dangerous gases, fire safety provisions, and requirements for safety officers in large factories. The Act aims to mandate safety measures to protect factory workers from accidents and industrial hazards.
This document provides information on confined space safety training. It defines a confined space as having limited entry/exit points, unfavorable ventilation, and not being suitable for continuous occupancy. Hazards in confined spaces include oxygen deficiency, toxic gases, flammable atmospheres, engulfment, and falling objects. Proper procedures must be followed, including air monitoring, ventilation, permits, attendants, communication, rescue equipment, and protecting confined space openings.
The document discusses OSHA regulations regarding walking and working surfaces to prevent hazards like slips, trips and falls in long-term care facilities. It identifies common hazards such as wet floors, cluttered aisles and improper storage. Recommendations include cleaning up spills immediately, keeping aisles clear, using slip-resistant shoes and addressing damaged flooring. Maintaining clean and uncluttered work areas can help reduce injuries to employees and delays in patient care.
The document discusses safety rules and precautions for painting and welding work within confined spaces. It states that paints, solvents, and thinners used for painting are highly flammable and fires or explosions can occur if the vapors are ignited. The rules include prohibiting hot work when painting, limiting paint storage, signs prohibiting smoking and hot work, ventilation requirements, and atmospheric testing before and during work. It emphasizes the responsibilities of supervisors to ensure safety equipment and investigate any fires.
The document discusses the various income tax authorities in India, their roles and powers. It describes the Central Board of Direct Taxes as the apex body, and lists the various authorities below it like Directors General of Income Tax, Commissioners of Income Tax, and Income Tax Officers. It provides details on the appointment, jurisdiction and powers of these different authorities.
This document discusses strikes and lockouts under international labor law. It defines what constitutes a strike and lockout, lists common causes of strikes, and describes different types of strikes like economic strikes and wildcat strikes. It also outlines principles regarding when general prohibitions of strikes may be justified, such as in cases of acute national emergency, certain public services, or essential services. The document provides guidance on determining what constitutes an essential service and emphasizes that restrictions on the right to strike require compensatory guarantees for workers.
This document provides a master risk assessment for construction works at a mock-up building site. It identifies potential hazards, risks, and control measures across various areas including office safety, project security, and weather conditions. Specific risks addressed include slips/trips, manual handling injuries, electrical hazards, fire, stress from work environment/hours, and heat-related illnesses. Control measures involve following safe work practices, training, medical support, and allowing adequate rest breaks during peak summer temperatures. The risk assessment will be reviewed if conditions change.
The document summarizes key safety measures and provisions under the Factories Act of 1948 in India. It outlines 27 sections that address requirements for machinery safety, precautions around dangerous equipment or substances, building safety, and oversight roles. Key points include fencing machinery, prohibiting women and child labor near dangerous machines, safety devices for cutting power, inspections of lifting equipment, ventilation of dangerous gases, fire safety provisions, and requirements for safety officers in large factories. The Act aims to mandate safety measures to protect factory workers from accidents and industrial hazards.
This document provides information on confined space safety training. It defines a confined space as having limited entry/exit points, unfavorable ventilation, and not being suitable for continuous occupancy. Hazards in confined spaces include oxygen deficiency, toxic gases, flammable atmospheres, engulfment, and falling objects. Proper procedures must be followed, including air monitoring, ventilation, permits, attendants, communication, rescue equipment, and protecting confined space openings.
The document discusses OSHA regulations regarding walking and working surfaces to prevent hazards like slips, trips and falls in long-term care facilities. It identifies common hazards such as wet floors, cluttered aisles and improper storage. Recommendations include cleaning up spills immediately, keeping aisles clear, using slip-resistant shoes and addressing damaged flooring. Maintaining clean and uncluttered work areas can help reduce injuries to employees and delays in patient care.
The document discusses safety rules and precautions for painting and welding work within confined spaces. It states that paints, solvents, and thinners used for painting are highly flammable and fires or explosions can occur if the vapors are ignited. The rules include prohibiting hot work when painting, limiting paint storage, signs prohibiting smoking and hot work, ventilation requirements, and atmospheric testing before and during work. It emphasizes the responsibilities of supervisors to ensure safety equipment and investigate any fires.
The document discusses the various income tax authorities in India, their roles and powers. It describes the Central Board of Direct Taxes as the apex body, and lists the various authorities below it like Directors General of Income Tax, Commissioners of Income Tax, and Income Tax Officers. It provides details on the appointment, jurisdiction and powers of these different authorities.
This document discusses strikes and lockouts under international labor law. It defines what constitutes a strike and lockout, lists common causes of strikes, and describes different types of strikes like economic strikes and wildcat strikes. It also outlines principles regarding when general prohibitions of strikes may be justified, such as in cases of acute national emergency, certain public services, or essential services. The document provides guidance on determining what constitutes an essential service and emphasizes that restrictions on the right to strike require compensatory guarantees for workers.
THE PROVIDENT FUND & MISCELLANEOUS PROVISIONS ACTMayank Mittal
The document provides information about the Employees' Provident Funds and Miscellaneous Provisions Act, 1952 in India. It discusses the objectives of the Act which is to provide social security to industrial workers through provident fund, pension and other benefits. It covers the applicability of the Act, key definitions, contributions required by employers and employees, maintenance of PF accounts, constitution of the Central Board and powers of the PF commissioner. In summary, the document is an overview of the Employees' Provident Funds Act regarding its purpose, coverage, contributions, administration and dispute resolution processes.
The document discusses machine guarding and the serious injuries that can occur from mechanical hazards at points of operation and in power transmission systems like flywheels, pulleys, belts, gears, and other moving parts. It describes hazardous motions from rotating, reciprocating, transverse, cutting, punching, shearing, and bending actions. The document provides guidance on machine guarding methods including guards, safety devices, guarding by location or distance, feeding and ejection methods, and personal protective equipment.
Family Law-II Unit 1 (Sources of Muslim Law)Pratham178066
The document summarizes the key sources of Muslim law for the Sunni and Shia sects. For Sunnis, the primary (formal) sources in order of priority are: the Quran, Sunna (traditions of the Prophet), Ijma (consensus of jurists), and Qiyas (analogical reasoning). Secondary (extraneous) sources include custom, precedent, and legislation. For Shias, the primary sources are the Quran, Sunna, and reasoning by the Imams. The document provides details on the historical development and interpretation of each source.
Labour welfare refers to facilities provided to workers inside and outside factories, such as canteens, rest areas, housing, and other services that contribute to worker wellbeing and efficiency. The Factories Act of 1948 includes compulsory provisions to ensure worker health, safety, and welfare in manufacturing facilities. It mandates cleanliness, ventilation, lighting, sanitation, safe machinery, protective equipment, first aid, canteens, rest areas, and appointment of welfare officers. The act also regulates work conditions for women and children to protect their health.
Before using suspended access cradle/ gondola or platform for an activity, you must be certain that it is suitable for its intended purpose and ensure that:
• It has been erected and installed by a competent person and as per the manufacturer’s instructions.
• It has been inspected and certified by 3rd Party at least once every six months.
• MSRA, Tool Box Talk, JSA are conducted and a Permit to Work has been obtained.
• The safe working load is not exceeded, and canopy is fitted.
• Tools and equipment are secured appropriately. Tool lanyards must be utilized.
• Whilst the cradle is in use no other work must be carried out directly above and under the cradle including any worker that manages the cradle wires.
• All person/s operating in Cradles must be trained and competent and must always be supervised.
• If malfunctions occur, work is stopped immediately and the malfunctions reported.
• An appropriate rescue from heights plan must be in place.
• When weather conditions deteriorate, wind, rain etc. worked is stopped immediately.
• Areas below where Cradles are working must be properly barricaded and warning sign posted to prevent entry of unauthorized personnel (Exclusion Zone).
• The barricades/ticker tape and warning signs should be stored in the cradle when not in use and put in place by cradle operator before use.
• An independent life line rope/wire and rope grabbing device must be installed.
• All person/s in the Cradle must wear a harness, with the lanyard attached to the independent safety line at all times.
• All cradles are to be fitted with a remote control extension cord (which is attached to the main control box).
• Electrical Distribution Panels must be wired correctly, with Residual Current Device (RCD)/ Earth Leakage Circuit Breakers (ELCB) installed and must have lockable cover.
• Cradles can only be entered/exited from ground floor or purpose built landing platforms.
• Climbing outside the Cradle is strictly prohibited.
• All landing wheels must be attached and intact.
• All Cradles are to be fitted with a fit for purpose fire extinguisher and first aid box.
• No storage of flammable materials and housekeeping must be maintained at all times.
• Cradle to be shut down and locked out at the end of shift or at any time that the cradle is not in use (break times, collecting materials/equipment) and when safe wind speeds are exceeded.
6 Excavations (Temporary Works) Risk Assessment Templates
Planned Excavation in areas where live services may be present including:
• Electrical;
• Water;
• Sewerage;
• Gas;
• Telecoms;
PRIOR TO WORKS
Use of Excavator for excavating and backfilling
Excavation open in site area
Confined space working – deep excavations
Maintenance of Excavations
Worker exposure to direct sun
(as applicable)
Survey, Search and seizure Under Income Tax ActSyed Irshad Ali
Survey, search, and seizure are investigative powers granted to tax authorities under the Income Tax Act of 1961. A survey involves collecting information and data for tax purposes, while a search allows authorities to enter premises, inspect books/records, and seize assets. A search warrant is required and must be authorized by senior tax officials. During a search, rights of the person include verifying officials and having legal counsel present. Duties include allowing inspection of items and cooperating. If unreported income is found, assessments can be made for the past 6 years plus the year of search. Assessments must generally be completed within 2 years for the 6 prior years and the search year. The provisions also allow assessments of other persons not directly
A presentation on labour laws compliancesMahipal Negi
The document provides an overview of key labor law compliances in India. It discusses the Factory Act of 1948 which aims to protect worker health and safety. It outlines compliances around registering businesses, maintaining records, and filing returns. It also summarizes the Contract Labor Act of 1970, Minimum Wages Act of 1948, Payment of Wages Act of 1936, and Employees' Provident Fund Act of 1952 which require maintaining registers, contributing to funds, and filing monthly returns. The document stresses the importance of complying with various labor laws in India to ensure worker welfare.
Plant checks on arrival to site
PRIOR TO SITE ACCESS • Use of heavy plant for demolition;
Demolition of concrete structure • Excavator breaker operation
• (Operator)Plant / pedestrian interaction;
• Operator visibility;
Demolition (supervision) • Plant operations around workers;
• Workers in plant operating radius;
Undertaking breaking Works – Manual operation using compressed air jack hammers; • Use of hand held breakers;
Removal of waste concrete and rebar • Truck operations around workers;
This document contains 15 multiple choice questions (MCQs) about the Factories Act of 1948 in India. Some key points covered include:
- The annual return under the Act must be submitted by January 31st.
- A canteen managing committee can have no more than 5 or less than 2 elected workers.
- A "child" means a person under 15 years old.
- Hazardous processes cause health impairment or pollution.
- A factory has 10 or more workers.
Major factors causing accidents include poor knowledge of equipment, overconfidence, taking risks, being in a hurry, horseplay, lack of concentration, poor quality tools, using tools unsuitably, miscommunication, and not following safety procedures. Accident statistics show that 42% are due to equipment abuse, poor maintenance, and tools; 31% are from design flaws and unreliable protections; and 27% are from unsafe workplaces, confusing instructions, lack of concentration, and not following procedures to save time. To prevent accidents, precautions should be taken by workers and safety considered starting in the design phase, with formal policies and procedures, a safety coordinator, regular inspections, proper tools, and trainings.
A confined space training PowerPoint covering the basics including a definition of a confined space, ventilation, gas monitoring, rescue and retrieval and more.
The document provides an overview of safety procedures for working at heights. It discusses ladder safety, fall protection equipment like harnesses and lanyards, scaffolding safety, and mobile elevated work platforms. It emphasizes the importance of fall protection, noting that falls are the leading cause of construction fatalities and that workers should be protected from falls of 2 meters or more.
RISK SCORE CALCULATOR
Use the Risk Score Calculator to Determine the Level of Risk of each Hazard
What would be the
CONSEQUENCE
of an occurrence be? What is the LIKELIHOOD of an occurrence? Hierarchy of Controls
Frequent/Almost certain (5)
Continuous or will happen frequently Often (4)
6 to 12 times a year Likely (3)
1 to 5 times a year Possible (2)
Once every 5 years Rarely (1)
Less than once every 5 years Can the hazard be Eliminated or removed from the work place?
Catastrophic (5)
Multiple Fatalities High 25 High 20 High 15 Medium 10 Medium 5 Can the product or process be substituted for a less hazardous alternative?
Serious (4)
Class 1 single fatality High 20 High 16 High 12 Medium 8 Low 4 Can the hazard be engineered away with guards or barriers?
Moderate (3)
Class2 (AWI or LTI) or Class 1 Permanently disabling effects High 15 High 12 Medium 9 Medium 6 Low 3 Can Administration Controls be adopted
I.e. procedures, job rotation etc.
Minor (2)
Medical attention needed, no work restrictions. MTI Medium10 Medium 8 Medium 6 Low 4 Low 2 Can Personal Protective Equipment & Clothing be worn to safe guard against hazards?
Insignificant (1)
FAI Medium10 Medium 4 Low 3 Low 2 Low 1
Project Name: xxx
RA Ref No.: xxx
RA compilation Date: Review date:
Date:
Compiled by:
Reviewed by:
Approved by:
Overall Task Details
Trial Trenches on site to locate/expose underground services. Use of excavator
Note: Wherever practicable trial trenches shall be hand dug to expose cables
Classed as Temporary Works Relevant Applicable MAS:
• 00246 – Excavations;
• 01413 – Underground services;
• 00940 – Plant Operators. Additional Training required:
Temporary Works Coordinator to be designated NOC’s Required for task:
Dubai Municipality
No Specific Task Step
(In sequence of works) Hazard Details Consequence/Risk Initial Risk Rating Control Measures Residual Risks Additional Control Measures RR
P S RR
1 Planned shallow Excavation (Trial Trench) in areas where live services may be present including:
• Electrical;
• Water;
• Sewerage;
• Gas;
• Telecoms;
PRIOR TO WORKS • Presence of live underground services;
• Services not in area specified on drawings;
• Heavy plant or vehicles accessing work area;
• Presence of unmarked services;
• Risk of explosion due to gas line rupture;
• Risk of flooding of trenches and adjacent areas due to water main damage;
• Risk of electrocution or fire due to cable strike;
• Risk of hazardous waste entering trenches or water systems due to live sewerage damage;
• Risk of damage to low depth underground services from heavy vehicles;
• Risk of vehicles / Plant entering open trenches; 4 3 12
HIGH i. All existing utility service drawings reviewed for known service details and position;
ii. NOC and Utility provider and ATC Excavation permits to be completed, unique number added and recorded in log;
iii. Work Area, including access route for plant, to be CAT scanned to locate exact position of service by competent per
The provisions relating to the Labour Welfare as mentioned in the Factories Act, 1948 : (1) Washing Facilities (2) Facilities for storing and drying clothing (3) Facilities for sitting (4) First aid appliances (5) Canteens (6) Shelters, rest rooms and lunch rooms (7) Creches and (8) Welfare officers
This document discusses confined space entry and safety. It defines a confined space as a space large enough for entry, with limited means of entry/exit, not meant for continuous occupancy. Examples include boilers, sewers and bins. Hazards include oxygen deficiency, toxic gases, engulfment and process hazards. Proper entry procedures require isolating, ventilating and testing the atmosphere of the space, using permits and attendants to monitor entrants. Rescue procedures and emergency planning are also vital parts of safe confined space work.
Construction Site Hazards & Safety Equipment AmrullahKhan1
This PPT consist of construction site hazards and safety equipment. Which really important for site engineering and project manager. Because they are responsible for there labors safety.
This document outlines a session to teach analytical thinking skills. It will define analytical thinking, discuss why it is important in the workplace by looking at employer expectations and employee readiness, and describe different problem solving methodologies like root cause analysis, logic trees, and fishbone diagrams. The session will provide tips for developing analytical skills and solving problems using an analyst's approach.
The 7 QC tools are graphical techniques used to troubleshoot quality issues. They include check sheets, Pareto charts, cause-and-effect diagrams, control charts, histograms, scatter diagrams, and flow charts. Pareto charts were invented by Vilfredo Pareto and show data in descending order with bars and a cumulative line graph. Cause-and-effect diagrams are also known as fishbone diagrams and identify factors causing an effect. Flow charts represent processes as boxes connected by arrows.
The document discusses the seven basic tools of quality control: cause and effect diagram, flowchart, checklist, control chart, Pareto chart, histogram, and scatter diagram. These tools help identify quality problems and their causes. Control charts specifically monitor whether a process is operating as expected and include variables control charts and attributes control charts. Statistical process control and acceptance sampling are also statistical quality control techniques.
Visit www.shakehandwithlife.in to buy this Book. This E-Book on 7QC tools is complete training workshop for Junior, Middle and Senior quality quality professionals. The USP of this workshop is the text and graphics in the book for understanding the tools while applying to solve the practial problems. Illustrative worked examples , Construction of tools in Excel like Histogram, Pareto Chart, Scatter Diagram, Control charts are beautifully explained in step step manner. A newcomer in the area of quality can easily understand how the tools be used and applied.
THE PROVIDENT FUND & MISCELLANEOUS PROVISIONS ACTMayank Mittal
The document provides information about the Employees' Provident Funds and Miscellaneous Provisions Act, 1952 in India. It discusses the objectives of the Act which is to provide social security to industrial workers through provident fund, pension and other benefits. It covers the applicability of the Act, key definitions, contributions required by employers and employees, maintenance of PF accounts, constitution of the Central Board and powers of the PF commissioner. In summary, the document is an overview of the Employees' Provident Funds Act regarding its purpose, coverage, contributions, administration and dispute resolution processes.
The document discusses machine guarding and the serious injuries that can occur from mechanical hazards at points of operation and in power transmission systems like flywheels, pulleys, belts, gears, and other moving parts. It describes hazardous motions from rotating, reciprocating, transverse, cutting, punching, shearing, and bending actions. The document provides guidance on machine guarding methods including guards, safety devices, guarding by location or distance, feeding and ejection methods, and personal protective equipment.
Family Law-II Unit 1 (Sources of Muslim Law)Pratham178066
The document summarizes the key sources of Muslim law for the Sunni and Shia sects. For Sunnis, the primary (formal) sources in order of priority are: the Quran, Sunna (traditions of the Prophet), Ijma (consensus of jurists), and Qiyas (analogical reasoning). Secondary (extraneous) sources include custom, precedent, and legislation. For Shias, the primary sources are the Quran, Sunna, and reasoning by the Imams. The document provides details on the historical development and interpretation of each source.
Labour welfare refers to facilities provided to workers inside and outside factories, such as canteens, rest areas, housing, and other services that contribute to worker wellbeing and efficiency. The Factories Act of 1948 includes compulsory provisions to ensure worker health, safety, and welfare in manufacturing facilities. It mandates cleanliness, ventilation, lighting, sanitation, safe machinery, protective equipment, first aid, canteens, rest areas, and appointment of welfare officers. The act also regulates work conditions for women and children to protect their health.
Before using suspended access cradle/ gondola or platform for an activity, you must be certain that it is suitable for its intended purpose and ensure that:
• It has been erected and installed by a competent person and as per the manufacturer’s instructions.
• It has been inspected and certified by 3rd Party at least once every six months.
• MSRA, Tool Box Talk, JSA are conducted and a Permit to Work has been obtained.
• The safe working load is not exceeded, and canopy is fitted.
• Tools and equipment are secured appropriately. Tool lanyards must be utilized.
• Whilst the cradle is in use no other work must be carried out directly above and under the cradle including any worker that manages the cradle wires.
• All person/s operating in Cradles must be trained and competent and must always be supervised.
• If malfunctions occur, work is stopped immediately and the malfunctions reported.
• An appropriate rescue from heights plan must be in place.
• When weather conditions deteriorate, wind, rain etc. worked is stopped immediately.
• Areas below where Cradles are working must be properly barricaded and warning sign posted to prevent entry of unauthorized personnel (Exclusion Zone).
• The barricades/ticker tape and warning signs should be stored in the cradle when not in use and put in place by cradle operator before use.
• An independent life line rope/wire and rope grabbing device must be installed.
• All person/s in the Cradle must wear a harness, with the lanyard attached to the independent safety line at all times.
• All cradles are to be fitted with a remote control extension cord (which is attached to the main control box).
• Electrical Distribution Panels must be wired correctly, with Residual Current Device (RCD)/ Earth Leakage Circuit Breakers (ELCB) installed and must have lockable cover.
• Cradles can only be entered/exited from ground floor or purpose built landing platforms.
• Climbing outside the Cradle is strictly prohibited.
• All landing wheels must be attached and intact.
• All Cradles are to be fitted with a fit for purpose fire extinguisher and first aid box.
• No storage of flammable materials and housekeeping must be maintained at all times.
• Cradle to be shut down and locked out at the end of shift or at any time that the cradle is not in use (break times, collecting materials/equipment) and when safe wind speeds are exceeded.
6 Excavations (Temporary Works) Risk Assessment Templates
Planned Excavation in areas where live services may be present including:
• Electrical;
• Water;
• Sewerage;
• Gas;
• Telecoms;
PRIOR TO WORKS
Use of Excavator for excavating and backfilling
Excavation open in site area
Confined space working – deep excavations
Maintenance of Excavations
Worker exposure to direct sun
(as applicable)
Survey, Search and seizure Under Income Tax ActSyed Irshad Ali
Survey, search, and seizure are investigative powers granted to tax authorities under the Income Tax Act of 1961. A survey involves collecting information and data for tax purposes, while a search allows authorities to enter premises, inspect books/records, and seize assets. A search warrant is required and must be authorized by senior tax officials. During a search, rights of the person include verifying officials and having legal counsel present. Duties include allowing inspection of items and cooperating. If unreported income is found, assessments can be made for the past 6 years plus the year of search. Assessments must generally be completed within 2 years for the 6 prior years and the search year. The provisions also allow assessments of other persons not directly
A presentation on labour laws compliancesMahipal Negi
The document provides an overview of key labor law compliances in India. It discusses the Factory Act of 1948 which aims to protect worker health and safety. It outlines compliances around registering businesses, maintaining records, and filing returns. It also summarizes the Contract Labor Act of 1970, Minimum Wages Act of 1948, Payment of Wages Act of 1936, and Employees' Provident Fund Act of 1952 which require maintaining registers, contributing to funds, and filing monthly returns. The document stresses the importance of complying with various labor laws in India to ensure worker welfare.
Plant checks on arrival to site
PRIOR TO SITE ACCESS • Use of heavy plant for demolition;
Demolition of concrete structure • Excavator breaker operation
• (Operator)Plant / pedestrian interaction;
• Operator visibility;
Demolition (supervision) • Plant operations around workers;
• Workers in plant operating radius;
Undertaking breaking Works – Manual operation using compressed air jack hammers; • Use of hand held breakers;
Removal of waste concrete and rebar • Truck operations around workers;
This document contains 15 multiple choice questions (MCQs) about the Factories Act of 1948 in India. Some key points covered include:
- The annual return under the Act must be submitted by January 31st.
- A canteen managing committee can have no more than 5 or less than 2 elected workers.
- A "child" means a person under 15 years old.
- Hazardous processes cause health impairment or pollution.
- A factory has 10 or more workers.
Major factors causing accidents include poor knowledge of equipment, overconfidence, taking risks, being in a hurry, horseplay, lack of concentration, poor quality tools, using tools unsuitably, miscommunication, and not following safety procedures. Accident statistics show that 42% are due to equipment abuse, poor maintenance, and tools; 31% are from design flaws and unreliable protections; and 27% are from unsafe workplaces, confusing instructions, lack of concentration, and not following procedures to save time. To prevent accidents, precautions should be taken by workers and safety considered starting in the design phase, with formal policies and procedures, a safety coordinator, regular inspections, proper tools, and trainings.
A confined space training PowerPoint covering the basics including a definition of a confined space, ventilation, gas monitoring, rescue and retrieval and more.
The document provides an overview of safety procedures for working at heights. It discusses ladder safety, fall protection equipment like harnesses and lanyards, scaffolding safety, and mobile elevated work platforms. It emphasizes the importance of fall protection, noting that falls are the leading cause of construction fatalities and that workers should be protected from falls of 2 meters or more.
RISK SCORE CALCULATOR
Use the Risk Score Calculator to Determine the Level of Risk of each Hazard
What would be the
CONSEQUENCE
of an occurrence be? What is the LIKELIHOOD of an occurrence? Hierarchy of Controls
Frequent/Almost certain (5)
Continuous or will happen frequently Often (4)
6 to 12 times a year Likely (3)
1 to 5 times a year Possible (2)
Once every 5 years Rarely (1)
Less than once every 5 years Can the hazard be Eliminated or removed from the work place?
Catastrophic (5)
Multiple Fatalities High 25 High 20 High 15 Medium 10 Medium 5 Can the product or process be substituted for a less hazardous alternative?
Serious (4)
Class 1 single fatality High 20 High 16 High 12 Medium 8 Low 4 Can the hazard be engineered away with guards or barriers?
Moderate (3)
Class2 (AWI or LTI) or Class 1 Permanently disabling effects High 15 High 12 Medium 9 Medium 6 Low 3 Can Administration Controls be adopted
I.e. procedures, job rotation etc.
Minor (2)
Medical attention needed, no work restrictions. MTI Medium10 Medium 8 Medium 6 Low 4 Low 2 Can Personal Protective Equipment & Clothing be worn to safe guard against hazards?
Insignificant (1)
FAI Medium10 Medium 4 Low 3 Low 2 Low 1
Project Name: xxx
RA Ref No.: xxx
RA compilation Date: Review date:
Date:
Compiled by:
Reviewed by:
Approved by:
Overall Task Details
Trial Trenches on site to locate/expose underground services. Use of excavator
Note: Wherever practicable trial trenches shall be hand dug to expose cables
Classed as Temporary Works Relevant Applicable MAS:
• 00246 – Excavations;
• 01413 – Underground services;
• 00940 – Plant Operators. Additional Training required:
Temporary Works Coordinator to be designated NOC’s Required for task:
Dubai Municipality
No Specific Task Step
(In sequence of works) Hazard Details Consequence/Risk Initial Risk Rating Control Measures Residual Risks Additional Control Measures RR
P S RR
1 Planned shallow Excavation (Trial Trench) in areas where live services may be present including:
• Electrical;
• Water;
• Sewerage;
• Gas;
• Telecoms;
PRIOR TO WORKS • Presence of live underground services;
• Services not in area specified on drawings;
• Heavy plant or vehicles accessing work area;
• Presence of unmarked services;
• Risk of explosion due to gas line rupture;
• Risk of flooding of trenches and adjacent areas due to water main damage;
• Risk of electrocution or fire due to cable strike;
• Risk of hazardous waste entering trenches or water systems due to live sewerage damage;
• Risk of damage to low depth underground services from heavy vehicles;
• Risk of vehicles / Plant entering open trenches; 4 3 12
HIGH i. All existing utility service drawings reviewed for known service details and position;
ii. NOC and Utility provider and ATC Excavation permits to be completed, unique number added and recorded in log;
iii. Work Area, including access route for plant, to be CAT scanned to locate exact position of service by competent per
The provisions relating to the Labour Welfare as mentioned in the Factories Act, 1948 : (1) Washing Facilities (2) Facilities for storing and drying clothing (3) Facilities for sitting (4) First aid appliances (5) Canteens (6) Shelters, rest rooms and lunch rooms (7) Creches and (8) Welfare officers
This document discusses confined space entry and safety. It defines a confined space as a space large enough for entry, with limited means of entry/exit, not meant for continuous occupancy. Examples include boilers, sewers and bins. Hazards include oxygen deficiency, toxic gases, engulfment and process hazards. Proper entry procedures require isolating, ventilating and testing the atmosphere of the space, using permits and attendants to monitor entrants. Rescue procedures and emergency planning are also vital parts of safe confined space work.
Construction Site Hazards & Safety Equipment AmrullahKhan1
This PPT consist of construction site hazards and safety equipment. Which really important for site engineering and project manager. Because they are responsible for there labors safety.
This document outlines a session to teach analytical thinking skills. It will define analytical thinking, discuss why it is important in the workplace by looking at employer expectations and employee readiness, and describe different problem solving methodologies like root cause analysis, logic trees, and fishbone diagrams. The session will provide tips for developing analytical skills and solving problems using an analyst's approach.
The 7 QC tools are graphical techniques used to troubleshoot quality issues. They include check sheets, Pareto charts, cause-and-effect diagrams, control charts, histograms, scatter diagrams, and flow charts. Pareto charts were invented by Vilfredo Pareto and show data in descending order with bars and a cumulative line graph. Cause-and-effect diagrams are also known as fishbone diagrams and identify factors causing an effect. Flow charts represent processes as boxes connected by arrows.
The document discusses the seven basic tools of quality control: cause and effect diagram, flowchart, checklist, control chart, Pareto chart, histogram, and scatter diagram. These tools help identify quality problems and their causes. Control charts specifically monitor whether a process is operating as expected and include variables control charts and attributes control charts. Statistical process control and acceptance sampling are also statistical quality control techniques.
Visit www.shakehandwithlife.in to buy this Book. This E-Book on 7QC tools is complete training workshop for Junior, Middle and Senior quality quality professionals. The USP of this workshop is the text and graphics in the book for understanding the tools while applying to solve the practial problems. Illustrative worked examples , Construction of tools in Excel like Histogram, Pareto Chart, Scatter Diagram, Control charts are beautifully explained in step step manner. A newcomer in the area of quality can easily understand how the tools be used and applied.
Explanation of the seven basic tools used to solve a variety of quality-related issues. They are suitable for people with little formal training in statistics.
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139 slides include: teaching problem solving skills, evaluating how you solve problems, understanding the process: how to solve problems, 8 active listening techniques, primary issues for problem solvers, group or individual brainstorming, the problem solving framework, vertical and lateral thinking, adaptors and innovators as problem solvers, collaborative problem solving, leadership and creative work environments, four models of problem solving, SWOT, the 6 C's of decision making, how to's and more.
The document provides an overview of 7 quality control tools: Pareto diagram, stratification, scatter diagram, cause and effect diagram, histogram, check sheet, and control chart/graph. It describes each tool, including what they are, when they are used, and the typical results obtained from each tool. The tools are used to collect and analyze data, identify root causes, measure results, and help solve problems in quality control.
Problem Solving PowerPoint Presentation Content slides include topics such as: teaching problem solving skills, evaluating how you solve problems, understanding the process: how to solve problems, 8 active listening techniques, primary issues for problem solvers, group or individual brainstorming, the problem solving framework, vertical and lateral thinking, adaptors and innovators as problem solvers, collaborative problem solving, leadership and creative work environments, four models of problem solving, SWOT, the 6 C's of decision making, how to's and much more.
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This blog teslls you about the ultimate 6 steps guide to right customer training strategy.
1. Sketch Your Audience in Mind
2. Get in Touch with Your Content Specific Value
3. Create an Exciting Learning Environment (Keep it Simple!)
4. Use the Right Platform to Deliver Distinct Audiences
5. Gain Leverage From Your Ideal LMS Technology
6. Test, test, test your Training Program-Progress
The document introduces the CARE selling system program for relationship managers. CARE stands for Connect, Agenda, Reality/solution, and Exceptional service. It is a 4 module program that provides a step-by-step process for building successful financial planning businesses by going beyond transactions. The modules teach skills like rapport building, understanding customer needs, presenting solutions, and cementing relationships. The program aims to improve closing ratios, shorten sales cycles, and increase satisfaction. It can be delivered over 2 days with optional additional coaching to reinforce concepts outside the classroom.
Module 5 determining key messages and creating content ppt slidesharemfopps
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Module 2 building an embedded cebb strategy ppt slidesharemfopps
MABS-RBAP in the Philippines examined how to improve uptake and use of mobile banking through consumer education (CE). They faced challenges of cost, reaching scale with limited resources, and competing demands on staff time. To address these, they developed a low-cost CE approach that embedded education into existing customer touchpoints. CE materials were integrated into orientation meetings and follow up visits by various frontline staff, not just channel specialists. This embedded approach aimed to make CE sustainable, reach more customers, and better utilize staff capabilities.
Social development club is a leading course content provider of India with a key focus on skilling courseware development. We deliver complete package required to deliver the Skill development program effectively. We develop NCVT and SSC aligned courses of all the domains and for all the schemes.
Contact: sdccourses@gmail.com, http://www.socialdevelopment.club
The document is a module for a course on customer analytics. It covers lessons on mapping the customer journey, determining brand awareness and attitudes. It discusses topics like defining the customer journey, creating customer journey maps, measuring aided and unaided brand awareness, and measuring brand attitudes. The module provides learning materials and outlines activities for students to understand customer analytics concepts and measurement techniques.
The document describes a customer experience program called CXP. The program includes 5 modules that will help organizations map their current customer experience, understand what drives customer loyalty through the customer experience lifecycle, create a new customer experience framework, test the new framework, and implement it. The program is spread over several weeks and also provides follow-up support to help with implementation challenges.
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The document summarizes key points from a workshop on identifying value and benefits in social media. It discusses different social media models and strategies for content creation and distribution. It also covers guidelines for measuring success and managing internal stakeholders. Audience analysis findings from a student survey are presented which could help improve engagement and relationships with prospective and current students.
The document provides an overview of a training session on developing marketing strategies based on customer needs and insights. It discusses the importance of understanding target audiences through research and segmentation. Groups worked on a case study about a crafts program in Rajasthan, identifying objectives, audiences, insights, competition, and incentives. The training emphasized developing products and programs based on deep customer insights rather than assumptions.
The document provides an overview of a training session on developing marketing strategies and products based on customer needs and insights. It discusses the importance of understanding target audiences through research and segmentation. Groups worked on a case study about a program for artisans in Rajasthan, identifying objectives, audience segments, competition and incentives. Research from a previous project in Rajasthan was presented. The training emphasized gaining insights into audiences and developing products and programs accordingly.
Brainbow is a technique that allows individual neurons in the brain to be distinguished from nearby neurons. It works by randomly expressing different ratios of red, green, and blue fluorescent proteins in each neuron, giving each neuron a unique color. This allows each neuron to be visually flagged with a distinctive color, enabling them to be identified separately from their neighbors.
This 10 step cheat sheet for writing effective marketing briefs is a useful, easy to use guide and aide-memoire. When you need your team or agency to hit the ground running, there’s no better starting point than a solid marketing brief.
If any of the 10 steps in this cheat sheet don’t apply to your project, that’s fine – just leave them out. And if you think we’ve left off any important points that should be included in a marketing brief, please let us know!
If you cover-off the relevant points in your marketing brief, you can be confident you’ll have a professional foundation for your project. Everyone involved will have a thorough, consistent understanding of the job at hand – and be able to get going, fast.
We hope you find our 10 step cheat sheet to writing an effective marketing brief helpful.
Expert interview is an innovative way of producing and sharing information. In the ever changing interest and lifestyles of people today there are a lot of different ways of reaching an individual with the intention of sharing information.
These expert interview scenarios can successfully achieve some percentage of exposure on products, individuals, services and many more.
With this ebook you will get basic information about benefits using the expert interview as a tool for business revenue. Also, you will find out how to use this tool correctly and much more!
This document provides guidelines for using expert interviews effectively. It discusses how to structure expert interviews into a book that establishes the author as an industry leader. Some key points include:
1. Determine a clear goal and benefit for readers before conducting interviews to ensure the content has value.
2. Carefully select experts that fit the theme of each chapter and can uniquely contribute to the overall message.
3. Design interview questions and structure in a way that tells a coherent story for readers.
4. Add the author's own perspective and expertise to each chapter to position themselves, not just the experts, as authorities.
Avoid simply transcribing interviews or using poor production quality, as this risks losing
Expert Interviews for Extra Traffic.pdfrohit bhoyar
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This document provides an overview and introduction to the Microfinance Opportunities Core Curriculum for financial education. It discusses the objectives of the training which are to define financial education and capability, examine the Core Curriculum modules and tools, and consider how to implement a financial education program using the Core Curriculum. The Core Curriculum was developed by Microfinance Opportunities and Freedom from Hunger to improve financial capability and consists of 5 modules covering topics like budgeting, savings, debt management, bank services, and financial negotiations. It provides various tools for training including trainer's guides, manuals, handouts, and videos to disseminate the curriculum.
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Financial Negotiations Communicate with Confidencemfopps
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- Feedback on the draft strategy will be gathered from stakeholders to ensure alignment and buy-in before finalizing and regularly reviewing the living document.
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3. Practical demonstrations
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Test Automation with generative AI and Open AI.
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3. 7.3
Why invest into the design and development of CE tools?
Tools for delivering and facilitating CE are many and varied.
Understanding the breadth of tools available, ensures you are best
positioned to design, develop or make an informed selection. Selecting
the right tool for the right job is key to respond effectively to the
specific consumer context and learning preferences of your customers
and to achieve your CEBB objectives.
4. Why invest into the design and development of CE tools?
Well designed and developed CE tools…
Equip frontline staff and agents with the necessary materials to enhance
their own knowledge; as well as to provide additional presentation support
which many times builds the confidence required to deliver CE training
effectively.
Explain the ‘sometimes’ difficult to talk about concepts of BB in ways more
accessible to and more easily understood by consumers. CE tools can help
those presenting, to efficiently convey what BB is about and how it works.
Reference transacting and troubleshooting processes in ways that are
accessible to customers, enabling them to apply newly acquired knowledge
and skills and ensuring their experimentation and trial of BB is positive and
successful.
Standardize the communication between the provider and the consumer,
ensuring accuracy and consistency in the messages given. This serves to build
customers positive experience and overall trust in the service.
7.4
5. Have you ever said or
perhaps heard any of these
statements or questions?
I have a difficult
time requesting
funding to develop
CE tools!
I don’t know how to
explain the benefits of
having a variety of
different CE tools that
complement each
other?
Developing and
producing CE tools is
simply too difficult
and expensive!
Hold on! Justifying investment into CE tools isn’t easy!
7.5
6. 6
CASE STUDY…
What do you think you could do to help
merchant’s solve this problem?
Have you faced a similar challenge in your
organization? If so, how did you manage it?
As part of our efforts to engage merchants in
promoting our new mobile banking service,
our marketing department provided posters to
each merchant.
The posters described what the service was
and the benefits it had. However, merchants
complained that customers were requesting to
be shown how to transact with the service.
Unfortunately, as merchants, they were only
able to spend a few minutes with each
customer and did not have sufficient time to
explain and demonstrate the entire transaction
process.
7.6
7. In 1966, Abraham Maslow said,
“I suppose it is tempting, if the only tool you have is
a hammer, to treat everything as if it were a nail.”
Earlier in 1964, Abraham Kaplan said,
“Give a boy a hammer, and he will find that
everything he encounters needs pounding.”
Why use a variety of different tools rather than just one?
The hammer and nail metaphor reference the tendency and
habit of using the one tool for all purposes. In other words, we
often develop an over reliance on familiar tools.
Perhaps, with a little more investigation,
there could be another tool in the toolkit that is designed
specifically for the purpose; or perhaps the outcome could
be enhanced through the use of a combination of tools.
7.7
8. Why use a variety of different tools rather than just one?
As you evaluate and select tools for your CEBB program, keep in mind that using
a variety of different tools can help you communicate messages with more
frequency and provide extended opportunities to reinforce key messages across
multiple consumer contact points.
Most importantly, using a variety of different yet carefully selected tools
appreciates the fact that the preferred learning style of consumers differs.
No one tool or delivery technique will fit all consumer segments learning
preferences or learning style, which is why it is important to select the right tool
for the right job and to engage multiple tools.
Diverse and complementary tools
will help ensure the effectiveness of
your CEBB program.
7.8
9. 9
Why is it important to carefully
evaluate CE tools before
selecting which tools to use in
your CEBB program?
7.9
11. Sometimes a really simple tool is all you need to create meaningful impact.
On other occasions, a more multifaceted repertoire is needed to be effective.
It is important when building out your CEBB strategy, to select the most fitting
tools for the job depending on the the objective that you want to achieve
through the tool, the learning preferences of your customer, the depth of
message that you need to convey, the outreach target, and your available
budget.
Building out your CEBB Strategy…
But how does one choose the
right tool or tools to use in
their CEBB strategy, especially
when there are so many options
and combinations available?
As you take the time to consider which tools will be the most effective in helping you
achieve your CEBB outcomes, keep in mind the component parts of your CEBB strategy…
7.11
14. 1. What OBJECTIVE do you want your CEBB program to achieve?
Developing objectives is a critical step in your planning process. It can also be a
very exciting piece, because this is the time when your organization really
starts to say what, exactly, you are going to achieve through your CEBB
program.
Specific objectives help keep a balanced focus on the big picture as well as the
component parts ensuring a clear map of the road ahead. Specific objectives
also serve to help set priorities and determine the ‘pros and cons’ as well as
trade-offs when selecting the ‘right’ tools and delivery techniques out of the
many options.
Think about the 4 key elements of your CEBB strategy.
What are you trying to accomplish?
Towards what ends are your efforts directed?
7.14
15. 15
CASE STUDY… Selecting the Right Tools
1st Valley Bank in the Philippines
wanted to create awareness of
their mobile banking service in
order to encourage clients to use
their mobile wallet to make their
loans payments.
Which tools do you think that 1st
Valley Bank could use to create
this awareness on their service?
7.15
16.
17. 2. What is the expected REACH of your CEBB program?
7.17
The expected reach is the
number of consumers that your
CEBB program has a potential to
reach. This number is based on
the customer segment you
choose to target when you
design your program.
The expected reach number
might be different from the
number of consumers your
CEBB program actually reaches.
Monitoring will help you
identify if a gap develops
between expected and actual
reach, and enable you to adjust
tools or techniques to better
engage consumers.
18. 2. What is the expected REACH of your CEBB program?
7.18
During the Awareness
Raising phase, you
will need to reach a
larger number of clients
than during the Direct
Training phase of your
program. The type of CE
tools needed at each
stage will vary in order to
enable you to reach the
desired number of
customers.
19. 3. What DEPTH OF MESSAGE is required?
7.19
What is the depth of message
that is required to achieve the
objective?
Once awareness of your BB
service has been achieved,
consumers are likely to require
greater detail and depth of
message to empower them to
understand, apply, analyze and
evaluate their BB options. It
will therefore be important to
consider CE tools that can help
frontline staff respond
effectively to customers
expectations during this phase
of your program.
20. 3. What level of INTERACTIVITY would be ideal?
7.20
The aspect of experience is an important consideration in creating an effective learning
opportunity for consumers. When considering what level of interactivity should be
incorporated into the tool design or selection, it is important to remember: Consumers
have the need to know why they are learning something; Consumers learn through
doing; Consumers are problem-solvers; and Consumers absorb and retain the most
when the information is of immediate use.
Identifying a tool that enables you to have a good level of interactivity with the client
will be very important for the Direct Training stage of your program and it would be less
of a consideration when identifying tools for your Awareness raising stage.
21. 4. What are your consumers’ LEARNING PREFERENCES?
Learning preferences refer to consumer’s best way of taking in, engaging with,
processing, and retrieving information. Aside from the time of day, location and length of
available time; learning preferences may also take into consideration a consumer’s
preferred learning style – the format people prefer to acquire new information…
7.21
Visual learners learn through
seeing and retain more
information when it's presented
in the form of pictures, diagrams,
visual presentations, posters,
handouts and videos.
Reflective learners prefer to
process information internally.
They generally take in
information and spend time
thinking it through before feeling
comfortable joining a discussion
or group. Reflective learners are
often quiet in a group discussion
but are vigorously processing
internally.
Kinesthetic learners do best
when they interact and touch
things. They prefer a hands-on
approach to learning and enjoy
interacting with those around
them as they acquire new
insights or skills. Tools that help
keep these inquisitive learners
busy, such as interactive
elements, note taking during
direct training or experimentation
opportunities are all useful.
Auditory learners do best in
classes where listening is the core
requirement. These learners
prefer verbal presentations and
discussions, and often engage
well with storytelling tools, as
well as multimedia such as radio,
TV or video.
Active learners prefer to learn in
the moment, processing
information 'on the go'. They
often benefit from brief
discussion and direct application,
such as ‘rules of thumb’ or ‘quick
tips’ or ‘demonstrations’.
22. 4. What are your consumers’ LEARNING PREFERENCES?
Review the results of your MR findings in Module 4 Identifying Consumer
Needs (time of day, location, length of available time, preferred learning
style) to identify the way in which your customers prefer to learn, including
time of day, location, etc…
Consider the accessibility of the tool to the customer.
If the majority of your customers have low literacy levels and speak a variety of
local languages which are mainly oral and not written languages you might want to
consider using posters with a lot of illustrations and very few text or DVDs rather
than tools that would require customers to read through messages.
7.22
23. 5. What CONTACT POINTS already exist that you could leverage?
It is important to identify the contact point where the tool will be used including the
available time that front-line staff and customers will have to deliver and receive
training.
Review the mapping of Contact Points that you carried out in Module 6.
7.23
DVDs in our
Branches: customers
recall and value the
messages that we
communicate
through the TVs in
our branches
Branches
25. 7. What is the available BUDGET?
The key in ensuring tool selection is going to be feasible, is to
know your core costs.
Start by entering costs – the absolute must-haves to get the
selected tools developed and live. These core costs would
typically include all tool development costs; as well as
preparation for implementation such as frontline staff training,
necessary equipment for dissemination, printing or resource
reproduction, software, travel, etc. Next, compare those core
costs to the total budget. If your do not costs fit within the
total available budget, you will need to have that first
conversation internally or with stakeholders about how to
scale the CE program to be completed within the existing
budget – or about expanding the budget.
The resources available to design, develop and implement CE, are important
considerations at the time of tool selection.
Preparing a CE project budget requires thinking through the tools in detail before
tool selection is finalized or anyone starts development .
7.25
26. 26
What are the component parts of
your CEBB strategy, that determine
the selection of the right tools for
each CE element: awareness, direct
training, practice, reinforcement?
7.26
28. How can various tools be used for CEBB?
Let’s look now at the
different types of tools that
can help you build your
CEBB strategy to
incorporate all four key
elements of an effective CE
program: awareness, direct
training, practice, and
reinforcement.
Can you identify
the different
types of tools
featured here?
What tools have
you used for CE
in the past?
7.28
29. Mass Media…
Other considerations:
Messages need to be concise and efficient
Messages might need to be not too deep
Can be costly if it fails to reach scale
Used in isolation without complementary tools and
techniques, there may be little or no interactivity
between the customer and the tool, and the
customer might have no way to practice the new
learning
Requires more time and collaboration with mass
media channels to implement
Mass Media is good for:
Reaching out to many potential new customers
during Awareness Raising
Communicating value of BB service by
highlighting its relevance to customer’s daily lives
7.29
31. Posters…
Good for:
Creating awareness on the BB service and also for delivering
Direct Training to customers
Leveraging visual illustrations to explain what BB services are, BB
benefits and transaction processes
Raising awareness on BB service in locations where there is high
foot traffic of customers
Having a high outreach in different target markets as posters can
be placed in different locations, i.e. bank branches, at agent
locations, bus stations
Effectively reaching out to clients with low levels of literacy by
using a combination of ‘text lite’ and illustration or diagram
Other considerations:
Combine marketing and CE tactics to find the balance between
promotion of BB value and emotional engagement with solutions
to problems that directly relate and respond to customers lives.
Prioritize key messages ensuring avoidance of overcrowding the
poster with too much content. Less is often more impactful.
Design tools so that they can be self-explanatory or stand alone.
7.31
33. Flip Books…
Other considerations:
•Can be a good alternative when visuals
are used for training but budgets do not
enable the use of videos.
•Printing costs of counter top flipbooks
can be high as it uses a spiral bound and
heavier paper to make them durable.
However, the number of tools that will
need to be printed will be less as only
one copy will be needed for each front-
line staff.
Good for:
Equipping staff that have no previous consumer
training background . Tool can include visuals on one
side and talking points for staff on the other side.
Delivering training in the field. Tool is portable and
can be designed so that it can stand on a counter top.
Presenting visuals, storytelling and other didactic
techniques to train consumers
7.33
35. Customer Activity Books…
Other considerations:
•Can expand and complement messages delivered through the
flip book or posters, for customers that do decide to sign up for
service.
•Can also be used as a take away for customers that sign up to
use the service.
•Printing costs could be high. However, investment in tool can
pay off as it can have an important multiplier effect - customers
can share the booklets with family and friends increasing the
potential number of people who receive CE. To keep costs down,
reduce the number of pages and print tool in two colors.
Good for:
Supporting customers through the trial phase of the BB service: Presenting step-by-
step the process for transacting so that customers can use it as a reference material
Illustrating how security (PIN) and proof of transaction (SMS) features work;
providing answers to FAQ and communicating troubleshooting tips.
Taking learning one step further by enabling customers to put into practice
knowledge and skills acquired.
7.35
37. SMS or Automated Voice Messaging…
Good for:
Reinforcing key CE messages on the BB service and money
management
Highlighting synergies between BB and money management,
i.e. BB enables you to send your savings to the bank no matter how
small the amount is.
Communicating tips around money management topics such as
savings or debt management
Other considerations:
•Requires capacity to deliver SMS to customers that signed up to use service.
•Cell phone numbers of customers need to be updated and accurate.
•Who will pay for the SMS? If customers have to pay for the SMS received they will be less
likely to be willing or able to receive them.
•Customers might already be saturated with SMS as promotional tools or reminders for
loan payments therefore may be desensitized to incoming messages through this channel.
•Customers may be suspicious of or distrust the source of the SMS unless aware that the
message come from a recognized number associated to their telco or financial institution.
•SMS have potential to increase outreach (cascade) as customers share messages with
family, friends and co-workers
•Use of SMS allow learning to occur conveniently, integrating CE into learner’s daily life
7.37
42. Review the CE tools identified for your CEBB program…
Now that you have seen a selection of different types of CE tools that could be used in a
CEBB program, let’s revisit the choice of tools that you had included in the
brainstorming exercise in Module Six ‘Mapping Consumer Contact Points’.
As you revise your choice of CE tools for your CEBB program, keep in mind the
considerations outlined at the beginning of the module, including :
the objective that you want to achieve through the tool…
the learning preferences of your customers…
the outreach target…
the depth of message that you need to convey…
the level of interactivity that would be ideal to provide…
the contact points where the tool will be used ...
the available time that frontline staff have to deliver CE…
the available time consumers have to receive CE…
the accessibility of the tool to the consumer…
your available budget…
7.42
43. 43
Apply …Take each CE tool you have
selected, content and dissemination
possibilities, and evaluate their ability
to support the ultimate achievement
of your CEBB objectives.
Integrate your final tool selection into
your CEBB strategy.
7.43
44. Integrate your tool selection into your CEBB strategy…
7.44
Use Module Seven Tool to review the key components of your CEBB strategy
and to select the most appropriate CE tools.
Module Seven
Tool gives you
examples of the
types of tools
that you could
use.