This document provides an overview of email and instant messaging. It discusses how email works using desktop and web-based clients like Outlook and Gmail. It describes how to create an email account, send and receive emails, manage folders and attachments. It also covers email etiquette dos and don'ts. The document then explains how instant messaging works using services like Google Talk, MSN, and Yahoo Messenger. It discusses adding contacts, seeing who is online, and sending messages with options for chat, voice or video. The document encourages practicing these skills and concludes with a brief quiz.