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ts-04x01.pdf
- 1. This course isprepared under the Erasmus+ KA-210-YOU Project titled «Skilling Youth for the Next Generation Air Transport Management» Terminal Service Systems Management Baggage Handling Kristjan Roosipõld
- 2. Baggage Handling 2 TerminalService Systems Management Course Subject 1 Introduction to the course, Capacity definitions, Airport definitions Course Subject 2 Terminal service systems components Course Subject 3 Passenger processing Course Subject 4 Baggage handling Course Subject 5 Passenger flow management at different service stages Course Subject 6 Emergency response planning Course Subject 7 Developing terminal service strategies, terminal capacity planning Total Workload 110 h Course Evaluation No exam, only Certiticate of Completion will be provided. Participant University in Charge Estonian Aviation Academy Course Coordinator(s) Kristjan Roosipõld, Allan Nõmmik
- 3. Baggage Handling 3 Baggagehandling
- 4. • Cabin baggage/ hand baggage – baggage, which the passenger retains custody. • Checked baggage / registered baggage – baggage, which the carrier takes sole custody and for which carrier has issued a baggage check. • DAA baggage (Delivery at Aircraft) – cabin baggage, which cannot be loaded in the passenger cabin due to aircraft space limitations. DAA-baggage is handed over during the boarding for loading into the aircraft hold and will be returned to the passenger during the disembarkation. • Transfer baggage – baggage arriving at a point on one flight and continuing its journey therefrom on another flight within a defined time limit. Baggage Handling 4 Types of baggage
- 5. Check in -As baggage is checked in it will be divided into three main categories: • On-Time Checked Baggage • Late Checked Baggage • Exception Baggage ○ out of gauge (OOG) baggage Baggage Handling 5 Baggage handling process
- 6. • Sorting ofregistered baggage is based on the information of the baggage tag. • Baggage sorting can be manual of (semi)-automated (barcode reading,RFID equipped baggage tags). E-ink bag tag • Due to security requirements every piece of checked baggage on board an aircraft must be reconciled with the passenger onboard the flight. 6 Baggage sorting Baggage Handling
- 7. • Benefits ofautomated baggage sorting system: ○ Less labor expenditure ○ Less chance of mistakes caused by human factor ○ Bigger capacity and throughput of of baggage sorting area ○ „Visibility“ and tracing of baggage pieces • Example Baggage Handling 7 Baggage sorting systems
- 8. Make-up. The main categoriesof baggage make-up are: • Sorting by flight and destination • Separation - local baggage, transfer baggage • Separation by class of service • Elite Frequent Flyer Status 8 Baggage Handling process Baggage Handling
- 9. Loading All items shouldbe loaded onto the aircraft according to the order in which they are to be unloaded. Baggage should always be unloaded in the following order: • 1st: transfer baggage • 2nd: local (terminating) baggage • 3rd: other (cargo, mail, etc.). Baggage reconciliation – baggage must be reconciled with the passengers on board. 9 Baggage Handling process Baggage Handling
- 10. Transfer - MCT(Minimum Connection Time) Baggage is usually transferred using one of the following methods: 1. the inbound airline takes transfer baggage to the connecting airline 2. a single ground handling company transfers baggage for all airlines at the airport. 10 Baggage Handling process Baggage Handling
- 11. Arrival baggage handling •Delivery of baggage to the passengers from arrived Flight. • Dealing with claims 11 Baggage Handling process Baggage Handling
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- 15. • Describe howyou see the baggage handling challenges and solutions in passenger processing. Justify your opinion on the basis of at least 5 additional sources, 3 of which are scientific articles. 15 Task 4-1 Baggage Handling