This document outlines a course on terminal service systems management and baggage handling. The course covers 7 topics related to passenger processing and baggage handling at airports, including terminal components, baggage sorting, loading, and transfer processes. It will be offered by the Estonian Aviation Academy and provides a certificate of completion without an exam. The total workload is estimated at 110 hours.

1. This course is prepared under the Erasmus+ KA-210-YOU Project titled
«Skilling Youth for the Next Generation Air Transport Management»
Terminal Service Systems
Management
Baggage Handling
Kristjan Roosipõld

2. Baggage Handling 2
Terminal Service Systems Management
Course Subject 1 Introduction to the course, Capacity definitions, Airport definitions
Course Subject 2 Terminal service systems components
Course Subject 3 Passenger processing
Course Subject 4 Baggage handling
Course Subject 5 Passenger flow management at different service stages
Course Subject 6 Emergency response planning
Course Subject 7 Developing terminal service strategies, terminal capacity planning
Total Workload 110 h
Course Evaluation No exam, only Certiticate of Completion will be provided.
Participant University in
Charge
Estonian Aviation Academy
Course Coordinator(s) Kristjan Roosipõld, Allan Nõmmik

3. Baggage Handling 3
Baggage handling

4. • Cabin baggage / hand baggage – baggage, which the passenger
retains custody.
• Checked baggage / registered baggage – baggage, which the carrier
takes sole custody and for which carrier has issued a baggage
check.
• DAA baggage (Delivery at Aircraft) – cabin baggage, which cannot
be loaded in the passenger cabin due to aircraft space limitations.
DAA-baggage is handed over during the boarding for loading into the
aircraft hold and will be returned to the passenger during the
disembarkation.
• Transfer baggage – baggage arriving at a point on one flight and
continuing its journey therefrom on another flight within a defined
time limit.
Baggage Handling 4
Types of baggage

5. Check in - As baggage is checked in it will be divided into three
main categories:
• On-Time Checked Baggage
• Late Checked Baggage
• Exception Baggage
○ out of gauge (OOG) baggage
Baggage Handling 5
Baggage handling process

6. • Sorting of registered baggage is based
on the information of the baggage tag.
• Baggage sorting can be manual of
(semi)-automated (barcode
reading,RFID equipped baggage tags).
E-ink bag tag
• Due to security requirements every
piece of checked baggage on board an
aircraft must be reconciled with the
passenger onboard the flight.
6
Baggage sorting
Baggage Handling

7. • Benefits of automated baggage sorting system:
○ Less labor expenditure
○ Less chance of mistakes caused by human factor
○ Bigger capacity and throughput of of baggage
sorting area
○ „Visibility“ and tracing of baggage pieces
• Example
Baggage Handling 7
Baggage sorting systems

8. Make-up.
The main categories of baggage make-up are:
• Sorting by flight and destination
• Separation - local baggage, transfer baggage
• Separation by class of service
• Elite Frequent Flyer Status
8
Baggage Handling process
Baggage Handling

9. Loading
All items should be loaded onto the aircraft according to the
order in which they are to be unloaded. Baggage should always
be unloaded in the following order:
• 1st: transfer baggage
• 2nd: local (terminating) baggage
• 3rd: other (cargo, mail, etc.).
Baggage reconciliation – baggage must be reconciled with the
passengers on board.
9
Baggage Handling process
Baggage Handling

10. Transfer - MCT (Minimum Connection Time)
Baggage is usually transferred using one of the following
methods:
1. the inbound airline takes transfer baggage to the connecting
airline
2. a single ground handling company transfers baggage for all
airlines at the airport.
10
Baggage Handling process
Baggage Handling

11. Arrival baggage handling
• Delivery of baggage to the passengers from
arrived Flight.
• Dealing with claims
11
Baggage Handling process
Baggage Handling

12. 12
Source: IATA
Baggage Handling

13. 13
Baggage tracing
Baggage Handling

14. 14
Baggage tracing process
Baggage Handling

15. • Describe how you see the baggage handling challenges and
solutions in passenger processing. Justify your opinion on the
basis of at least 5 additional sources, 3 of which are scientific
articles.
15
Task 4-1
Baggage Handling