Aviation (Check-in and Requiring Special Attention)
1. Mustafa Sekban
Ceit Aviation
20112188 (Check-in and Requiring Special Attention)
2. Check-in Services
Counter Check-in
• Check-in time is one hour prior to the scheduled
departure time of domestic flights and two hours prior to
the scheduled departure time of international flights.
Check-in will be closed a minimum of 60 minutes prior to
the scheduled departure time of international flights and
a minimum of 45 minutes prior to the scheduled
departure time of domestic flights.
3. Check-in Services
• You must ensure that you are in possession of a
boarding pass and that you have dropped off your
baggage before the indicated check-in closing
times. If you are waiting in line and expecting that
you will arrive too late to check-in, please inform
airlines staff about your situation.
4. Check-in Services
Online Check-In
• This service is available for all passengers who have
a ticketed reservation. The online check-in process
starts 24 hours before the flight departure time and
ends 90 minutes prior to flight departure time.
5. Check-in Services
Self Check-in
• It is an check-in application which
provides our passenger’s getting their
boarding passes through KIOSK
machines...
• By using the “Self Check-in”process; our
passengers
• Are not only going to be able to make
their seat selection and complete the
check-in process for themselves, but for
passengers in the same reservation
record.
6. Check-in Services
• Without baggage are going to be able to make
their “Return Check-in” if they have a return flight
with in the same day.
• With or without baggage are going to be able to
make “Through Check-in” up to their last
destination.
• With electronic ticket and with “Online check-in”
are going to have an opportunity to get their
boarding passes from the Self Check-in devices and
proceed directly to the boarding gate as well as
changing their previous seat selections.
7. Check-in Services
• Without baggage, can proceed directly to the
boarding gate after completing the check-in
process.
• With baggage, can go to a dedicated baggage
drop, where the baggage will be tagged by a
customer service agent and sent to the aircraft.
8. Unattended Child
Passengers
Who can travel unattended?
• Child passengers who
have celebrated their
seventh birthday on or
before the day of travel,
but haven't yet
celebrated their
eleventh birthdays, who
are permitted by their
parents or legal
guardians to travel
unattended.
9. Unattended Child
Passengers
Before the Flight;
• In order for the children to travel unattended, all
reservations of every flight have to be approved.
• Parents or legal guardians must bring the children to
check-in at least two hours before takeoff.
• Unattended traveling of children is subject to the
permission of the parents or legal guardians of the
children traveling unattended and an
“Authorization Form” is filled out and signed by the
parents or legal guardians of such children.
10. Unattended Child
Passengers
• Authorized personnel will attend to children that
travel unattended through the procedures of
passing through security controls, passenger waiting
areas and boarding gates until the child boards on
the aircraft.
• Unattended child passengers are boarded on the
plane by authorized personnel and handed over to
the pursers.
11. Unattended Child
Passengers
During the flight
• The seat numbers of
unattended child
passengers are chosen from
seats that are near the cabin
crew. As a result, they can
travel under the supervision
of the cabin crew during the
flight.
12. Unattended Child
Passengers
At arrival
• Unattended child passengers are delivered by the
purser to the officers awaiting the flight on the
arrival stations in exchange for a signed
"Authorization Form".
• Authorized personnel are in charge of conducting
all transactions in the arrival station such as passport
controls, customs and baggage delivery.
• Unattended child passengers are delivered to the
persons stated on the "Authorization Forms" in
exchange for their signatures, after the stated
names-surnames of the persons taking delivery of
the children are checked. .
13. Expectant Mothers
• Pregnant women can fly up to the 28th week
of their pregnancy without a doctor's report.
• Pregnant women expecting one baby can fly
with a doctor's report that states that they are
fit to fly by air carriage between 28-36 weeks.
After that, they are no longer fit to fly even
with medical clearance.
• Pregnant women expecting twins or more
can fly with a doctor's report that states that
they are fit to fly by air carriage between 28-
32weeks. After that, they are no longer fit to
fly even with medical clearance.
14. Expectant Mothers
• Medical clearance must
be dated maximum 7
days prior to the flight.
• The doctor’s name and
surname, diploma
number and signature
must be shown clearly
on the medical
clearance.
15. Passengers With
Disability
Our ill passengers
• Ill passengers that have obtained a report from the
"There is no obstacle to travel on an aircraft" from
the airport physician or other physician that are
treating them are permitted to travel on board
Turkish Airlines flights.
• This report compiled not later than ten days prior to
the flight must be written in both Turkish and English
languages.
• Passengers in need of care during the flights may
only fly accompanied by their attendants.
16. Passengers With
Disability
Our Visually Impaired and Hearing Impaired Passengers
• No medical reports are requested from visually impaired
and hearing impaired passengers and they may travel
unaccompanied. However, passenger with both visual
and hearing impairments must travel attended.
• Guide dogs are accepted into the cabin free of charge
after their reservations are made. Dogs attending
passengers with their disabilities are allowed into the
cabin without being placed in a cage. The dogs must
be clean, muzzled and they must sit in front of passenger
and or under neat the seat. The guide dogs accepted
on board must have a valid health certificate,
identification, vaccination documentation and other
documentation required by the laws of the country that
is traveled to.
17. Passengers With
Disability
Our passengers with Limited Movement Ability:
• No reports are requested from passengers with disabilities,
however, passengers with disabilities that cannot use the
lavatories unattended or those with disabilities that prevent
them to exit the aircraft by themselves if needed are not
allowed to board the aircraft unattended unless they claim
self sufficiency.
• Reservations must be made at least 24 hours prior to the
flights for patient bed requests. You may obtain information
for flights departing in less than 24 hours from our
reservation units.
• A separate check-in counter is found in the Ataturk Airport
for our disabled passengers. Disabled passengers are given
priority in other airports.
18. Passengers With
Disability
Who Isn’t Allowed to Board the Aircraft?
• Passengers who need to use electrical or
pressurized equipment during the flight (Except for
oxygen tubes and portable respiratory equipment
supplied by Turkish Airlines). However passengers
may bring their own portable oxygen
concentrators, CPAP machines etc as long as the
device is FAA approved and passengers are
responsible to have enough battery for the duration
of the flight.
19. Passengers With
Disability
• Passengers who have had asthma attacks before
the plane's doors have been closed,
• Newborn infants who have been born within the last
48 hours,
• Passengers with contagious diseases during the
communicable term of their disease are not
allowed to board the aircraft under any
circumstances.
20. Attended Infant and
Child Passengers
Who can travel attended?
Child passengers who have
celebrated their second birthday,
but have not celebrated their
seventh birthday and have been
given permission by their parents
or other person authorized by
their parents may travel under
the supervision of an
accompanying cabin crew
appointed for the flight.
21. Attended Infant and
Child Passengers
Before the flight
• Reservations of attended child passengers must be
made at least 48 hours before the flight.
• The language spoken by the attended child must
be specified in the application.
• All costs related to the accompanying cabin crew
are to be borne by the passenger.
22. Attended Infant and
Child Passengers
• An attended child carriage document is mutually
filled out and signed.
• The parents/parent's representative of the attended
child passenger has to wait in the airport until the
airplane takes off.
• Attended child passengers must absolutely be
assigned a seat.
23. Attended Infant and
Child Passengers
At arrival
• Attended child passengers may only be
delivered to and taken delivery of by the
children's parents or parents' authorized
representatives.
• In the event that the person delivering the
attended child to the airport is not the child's
parent or the child's parent's legal
representative, the persons authorized by the
parents of their legal representatives must
submit a notarized Authorization document
24. Pets
• Cats and dogs that have a valid health and
vaccination certificate/entry permission for the
country of destination can be carried in the cabin
in a private cage. Pets not mentioned above and
dogs such as the American pitbull terrier, American
Staffordshire terrier, bull terrier, Staffordshire bull
terrier, Japanese tosa, Dogo Argentino, Doberman
and Rottweiller will not be transported as a pet.
25. Procedures
Pets
• There are restrictions on the quantity and species of
pets on our flights. For these reasons, a reservation is
required for the carriage of such pets in the cabin.
• The carriage of pets is regulated by each state’s
laws related to the transportation of pets. Some
states may not permit the transportation of pets.
Please contact your Reservations or local Ticket
Sales Office for detailed information.
• Charges apply for the carriage of pets. The fare is
calculated by weighing pets with its kennel which is
based on the weight concept.
• The fare calculation for pets to USA, Canada and
Brasil flights the piece concept applies.
26. Pets
• These pets are accepted in special pet carriers sized
45x35x23 cm, and passengers are expected to provide
the carriers themselves
• If the pet will be carried in the cabin, the total weight of
the pet and the carrier shall not exceed 6 kg.
• If the total weight of the pet and the carrier exceed
6kg., the pet will be carried in the cargo compartment.
• There must be a tag on the pet carrier identifying both
the passenger and the pet.
27. Pets
• The pet must be healthy,
harmless, clean and odorless.
If any suspicious condition is
observed (uneasiness,
aggressiveness, disease etc),
the pet may not be
accepted on the flight.
• The health certificate,
vaccination certificate and
identification card of the pet
must be present during the
check-in process and shall be
provided to check-in staff
when asked.
28. Pets
• Dogs assisting blind and deaf passengers can
be carried free of charge in the cabin without
any pet carrier. Some states may not permit the
transportation of pets. Please contact your
Reservation or local Ticket Sales Office for
detailed information.
• Two pets of the same kind (two dogs or two
cats) may be housed in the same kennel as
long as they are accustomed to one another
and the total weight of the kennel does not
exceed 6kg.
29. Pets
• A maximum of 3 live animals having the same
mothers and are aged up to 6 months old may be
carried in the same cage.
• The total number of household pets that can be
carried in the cargo compartments are determined
according to the restrictions related to the type of
aircraft.
• Female animals must not be pregnant.
