This document provides information and guidelines for ramp safety officers at Indonesia AirAsia. It defines key terms and abbreviations. It outlines the ramp structure and organization, as well as responsibilities of ramp safety officers. It describes important ramp activities like aircraft ground handling, use of ground support equipment, and ensuring safety during aircraft turnarounds in the 25 minute target timeframe. It also covers safety management, human factors, and regulations regarding dangerous goods transportation.

1. RAMP SAFETY OFFICER
RSO

2. INDONESIA AIRASIA

3. INTRODUCTION
• DEFINITIONS AND ABBREVIATION
• GENERAL PHILOSOPHY
• STRUCTURE ORGANISATION
• AIRCRAFT GROUND HANDLING
• GROUND SUPPORT EQUIPMENT (GSE)
• RAMP SAFETY
• SAFETY PRINCIPLES
• SAFETY MANAGEMENT SYSTEM (SMS)
• PERSONNEL LICENCE
• HUMAN FACTOR AWARENESS
• DENGEROUS GOODS AWARENESS
• AIRASIA RAMP ACTIVITY
• APPENDIX

4. ACRONYMS
 ACFT Aircraft
 STA Schedule Time Arrival
 STD Schedule Time Departure
 ATA Actual Time Departure
 ETA Estimate Time Arrival
 ATD Actual Time Departure
 ATC Air Traffic Control
 AOG Aircraft On Ground
 GPU Ground Power Unit
 APU Auxiliary Power Unit
 ASU Air Start Unit
 ACU Air Cond Unit
 BRC Baggage Reconciliation Chart
 OPS Operation
 RTB Return To Base
 FLT Flight
 NLG Nose Landing Gear
 PLB Passanger Loading Bridge
 DOW Dry Operating Weight
 MTW Maximum Take off Weight
 MLW Maximum Landing Weight
 PAX Passanger
 ASAP As Soon As Possible
 EPM Engeneering Procedure Manual
 PIPO Powere In Power Out
 BGE Baggage

5. AIRLINE 3 LETTER CODE DESTINATION
 KBR KOTA BAHRU
 LGK LANGKAWI
 MYY MIRI
 TWU TAWAU
 KUL KUALA LUMPUR
 KCH KUCHING
 CGK CENGKARENG
 AOR ALOR STAR
 SUB SURABAYA
 JOG JOGJAKARTA
 HKG HONGKONG
 PER PERTH
 DRW DARWIN
 DPS DENPASAR
 BDO BANDUNG
 SIN SINGAPORE
 SOC SOLO
 CNX CHIANG MAI
 BKK BANGKOK
 MES MEDAN
 HKT PHUKET

6. GENERAL PHILOSOPHY
RAMP OBJECTIVES
1. SAFETY
-To ensure airsade safety adhered at all times
2. ON TIME PERFORMANCE
- Being efficient at all time
- To handle all the handling and services during within 25
mins turn arround
3. COST
- Everyone’s responsibility to minimize department cost in
term of cost control
4. NO PILFERAGE
- To aim for NIL pilferage cases

7. RAMP STRUCTURE ORGANIZATION
SENIOR RAMP
EXECUTIVE
RAMP TL CGK
RAMP SAFETY
OFFICER
GHA
RAMP DRIVER
RAMP TL DPS
RAMP SAFETY
OFFICER
GHA
RAMP DRIVER
RAMP TL SUB
RAMP SAFETY
OFFICER
GHA
RAMP DRIVER
RAMP TL BDO
RAMP SAFETY
OFFICER
GHA
RAMP DRIVER
RAMP TL MES
RAMP SAFETY
OFFICER
GHA
RAMP DRIVER
JUNIOR RAMP
EXECUTIVE

8. RAMP SAFETY OFFICER PROCESS CHART
RSO
RAMP CHECK
FLIGHT MONITOR
IRREGULARITY REPORT
INCIDENT / ACCIDENT REPORT
DAILY REPORT
RAMP TL
REPORT ANALYSIS
STUDY CASE
PERFORMANCE DEPARTMENT
STATION MANAGER /
JUNIOR RAMP EXC
EXECUTE TO MANAGEMENT GHA
EXECUTE TO OTHER DEPARTMENT
RAMP EXECUTIVE
ALL PERFORMANCE
PLAN AND STRATEGY
REPORT TO HEAD OF
DEPARTMENT

9. RAMP PLEDGE
• To report for work 15 minutes earlier
• To be well groomed and in full uniform
• To always observe safety procedures and
target ZERO (0) personnel & aircraft accidents
• To be fully equipped & conduct FOD checks at
parking bay 15 minutes before aircraft arrives
• To strive 100 % on time performance

10. WHAT IS RAMP IN AVIATION
Ramp is the ground area where aircraft
handlers are working at
Ramp is popularly referred to as the “tarmac
or apron”
Technical – Aircraft Operation Area (AOA)

11. FUNCTIONS AND RESPONSIBILITIES
 The purpose of Ramp Services Department
- Perform the ground handling functions
 Ramp Works Very Closely with;
- Maintenance and Engineering
- Ground Operation (Guest Service)
- Flight Operations (Pilot, Dispather and Cabin Crew)
 This Function Should Not Conflict with the;
- Maintenance Organizations Exposition (MOE)
- Engineering Procedures Manual (EPM)
- Aircraft Maintenance Manual (AMM)

12. AIRCRAFT GROUND HANDLING
AirAsia especially in Indonesia area subcontract
to a handling agent.
The major catagory of ground handling services;
1. Cabin Service
2. Catering
3. Ramp Service
4. Passanger Service
5. Field Operation Service

13. GROUND SUPPORT EQUIPMENT
(GSE)
GSE IS THE EQUIPMENT FOUND AT AIRPORT,
USUALLY ON THE RAMP, THE SERVICING AREA
BY THE TERMINAL.
THIS EQUIPMENT IS USED TO SERVICE THE
AIRCRAFT BETWEEN FLIGHT ON THE GROUND.

14. GSE LIST
• Aircraft Tow Tractors
• Airstarts
• Air Conditioners
• Baggage Carts
• Baggage Tractors
• Belt Loaders
• Cargo Loaders
• Cargo Tractors
• Dollies
• Ground Power Unit
• Hight
• Hightlift Servise Trucks
• Lavatory Truck
• Water Truck
• Maintenenace Lift
• Stair Truck
• Miscellaneous

15. GSE _ PICTURES
TLD Air Conditioner
Airstartr
Aircraft – tow- Tractor
Belt Loader

16. RAMP SAFETY
BOTH AIRCRAFT AND GROUND VIHICLES
OPERATED BY VARIOUS COMPANIES USE THE
APRON.
THIS IS OFTEN A HECTIC PLACE, WITH PEOPLE
TRYING TO HANDLE PLANES AS QUICKLY AS
POSIBLE.

17. STANDARDISED PROCEDURES
• GROUND TRAFFIC
• LVP _ LOW VISIBILITY PROCEDURES
• HOW TO BEHAVE AROUND AIRCRAFT
• HANDLING / TURNAROUND

18. SAFETY PRINCIPLES
Safety means preventing injury to people or
damage to aircraft, vihicles or infrastructure
due to human error or technical failure.

19. ACCIDENTS AND INCIDENTS REASON
1. Technical breadown or System failure.
2. Human errors : when someone make a
mistake, is distracted or impeded in their
work.
3. Organisational failure as a result of
inadequate oversight or defective
procedures.

20. SAFETY POSITIONING
OF PAX STEP

21. SAFETY MANAGEMENT SYSTEM
(SMS)
INTRODUCTORY
It is a toolbox that contains the tool that an
aviation organization needs in order to be able
to control the safety risks of the consequence
of the hazards it must face during the delivery
of the service for which the organization is in
business.

22. FIVE OF AVIATION’S MOST CHERISHED
SAFETY SLOGANS
o IN AVIATION, SAFETY IS FIRST
o SAFETY IS EVERYBODY’S RESPONSIBILITY
o IF AIN’T BROKEN, WHY FIX IT
o IF YOU BELIVE SAFETY IS EXPENSIVE , TRY AN ACCIDENT
o SEVENTY PER CENT OF ACCIDENTS ARE DUE TO
HUMAN ERROR

23. PERSONNEL LICENCE
• FOO LICENCE
• FLUENT IN ENGLISH BOTH ORAL & WRITTEN
• HARD WORKING, ABLE TO WORK INDIVIDUAL
AND TEAM
• STRONG PEOPLE SKILL, GOOD
COMMUNICATION, HIGH ACHIEVER
• QUICK LEARNING, LOGICAL THINKING WITH
GOOD INTERPERSONAL SKILL

24. HUMAN FACTOR AWARENESS
• INTRODUCTORY
• A FIELD OF SCIENCE AND APPLICATION, THE
GOAL OF WHICH IS TO OPTIMIZE THE
PERFORMANCE OF A HUMAN IN A SYSTEM BY
IDENTIFYING, DESCRIBING, PREDICTING, AND
SHAPING HUMAN BEHAVIOR OR HUMAN
PERFORMANCE OR IN A SIMPLE SENSE A STUDY
OF HUMAN BEHAVIOR AND ITS ENVIROMENT.

25. THE DIRTY DOZEN
1. Lack of Communication
2. Complacency
3. Lack of Knowledge
4. Distraction
5. Lack of Teamwork
6. Fatigue
7. Lack of Resources
8. Pressure
9. Lack of Assertiveness
10. Stress
11. Lack of Awareness
12. Norms

26. DANGEROUS GOODS
• Definition of Dangerous Goods
Articles or subtances with are capable of posing
a risk to healt, safety, property or the
environment when transported by air, and
which are shown in the list of DG in the
regulation or which are classified according to
the Regulation.

27. HAZARDOUS MATERIALS
TRANSPORTATION WITH AIRCRAFT
INTERNATIONAL NATIONAL
United Nation – IAEA
(International Atomic Energy Agency)
UU 15 / 1992 – UU 01 / 09
ICAO ANNEX 18
ICAO DOC 9284, ICAO DOC 9481
PP 3 / 2001
CASR – Part 92
SAFE TRANSPORT OF DANGEROUS
GOODS BY AIR
KM 14 / 1989
IATA
DANGEROUS GOODS
SKEP 40 / II / 1995
SKEP 275 / XII / 1998
SKEP 293 / XI / 1999

28. GENERAL
Dangerous Goods Categories;
• Dangerous Goods Acceptable
• Dangerous Goods Forbidden
• Dangerous Goods Forbidden unless Exempted
• Dangerous Goods Excepted

29. HAZARD CLASSES AND DIVISIONS
1. EXPLOSIVE
2. GASES
3. FLAMMABLE LIQUIDS
4. FLAMMABLE SOLIDS
5. OXIDIZING SUBSTANCE AND ORGANIC
PEROXIDES
6. TOXIC AND INFECTIOUS SUBSTANCES
7. RADIOACTIVE MATERIALS
8. CORROSIVE
9. MISCELLANEOUS

30. AIRASIA RAMP ACTIVITY

31. OTP = 25 MINUTES
ON TIME PERFORMANCE

32. RAMP ACTIVITIES
RAMP ON GROUND
ACTIVITIES
DEPARTURE
ACTIVITIES
ARRIVAL
ACTIVITIES
CONCURRENT
ACTIVITIES

33. ARRIVAL ACTIVITIES
Aircraft parking Aircraft with Aviobridge
Catering up lift Lavatory servicing

34. LOADING UNLOADING ACTIVITIES
Loading baggage Loading cargo
Baggage to compartment Cargo to compartment

35. DEPARTURE ACTIVITIES
Refueling Ready to push back
Tow bar at nose wheel Proceed to departure

36. FOREIGN OBJECT DEBRIS
(FOD)
ANYTHING THAT IS A FOREIGN OBJECTS ON
THE TARMAC / APRON IS A DEBRIS
ENGINES CAN SUCK UP LOOSE OBJECT FROM
THE TARMAC AROUND THE INTAKE
THIS DEBRIS ON THE AIRSIDE CAN CAUSE
SERIOUS DAMAGE TO AIRCRAFT ENGINES

37. ANNEX 17
DEFINITION
• ICAO ANNEX 17 IS A SECURITY REGULATION
• UNACCOMPANIED BAG = SECURITY RISKS

39. ICAO ANNEXES
• Annex 1 PERSONNEL LICENCING
• Annex 2 RULES ON THE AIR
• Annex 3 METEOROLOGICAL SERVICE
FOR INTERNATIONAL AIR
NAVIGATION
• Annex 4 AERONAUTICAL CHART
• Annex 5 UNIT MEASUREMENT TO BE USED IN AIR &
GROUND OPERATIONS
• ANNEX 6 OPERATION OF AIRVRAFT
Part I : International Commercial Air Transport
Aeroplanes
Part II : International General Aviation
Part III : International Operation Helicopter
• Annex 7 AIRCRAFT NATIONALITY & REG MARKS
• Annex 8 AIRWORTHINESS OF AIRCRAFT

40. ANNEX (Cont’d)
• Annex 9 FACILITATION
• Annex 10 AERONAUTICAL TELECOMMUNICATIONS
VOLUME I : Part I : Equipment & System
Part II : Radio Frequencies
VILUME II : COMMUNICATION PROCEDURE
• Annex 11 AIR TRAFFIC SERVICES
• Annex 12 SEARCH AND RESCUE
• Annex 13 AIRCRAFT ACCIDENT & INVESTIGATION
• Annext 14 AERODROME
VOLUME I : Aerodsrome Design & Operations
VOLUME II: Heliport
• Annex 15 AERONAUTICAL INFORMATION SERVICES

41. ANNEX (Cont’d)
• Annex 16 ENVIRONMENTAL PROTECTIO
VOLUME I : Aircraft Noise
VOLUME II: Aircraft Engine
Emmisions
• Annex 17 SECURITY
• Annex 18 THE SAFE TRANSPORT OF DANGEROUS GOODS BY AIR