This document provides an itinerary and information for guests traveling to the El Dorado Royale resort in Mexico. It outlines details of arrival and departure including transportation from the airport and required documents. The document discusses check-in and check-out times and processes at the hotel. It also provides information on amenities at the resort like dining options, activities, and excursions. Contact information is included for the travel agent, transportation provider, and the resort property.

3. ITINERARY
• Received via email from travel agent
E-TICKETS
• Paper tickets will not be issued
• Passport will be required to travel
• Name on e-ticket and passport must match
ARRIVAL TIME
• Please arrive at the airport at least 2 hours prior to
your flight for international travel
MISSED FLIGHTS
• CMG is not responsible for any charges associated
• Visit the airline ticket counter immediately to rebook
• Contact CMG once new flights have been booked
DELAYED FLIGHTS
• Visit airline ticket counter immediately to reschedule
• Contact CMG with new arrival time
FLIGHTS

4. CUSTOMS FORM
• Handed out while entering the airport or during your flight
• Part of the form is due at the END of the trip
IMMIGRATION DOCUMENTS
• Distributed during flight
• Complete in blue or black ink prior to landing
TURN OFF PHONES/CAMERAS
• Security will confiscate these items if they are on and/or in use
IMMIGRATION
• Located downstairs/escalator – follow signs
• Pass in your completed Immigration Form and your passport to the
TSA Agent
• Exit to the right to Baggage Claim
BAGGAGE CLAIM
• Double-check your luggage to ensure you have YOUR luggage
CUSTOMS
• Bags are required to be scanned
• Turn in customs form
• Exit to meet transfer company
ARRIVING IN CANCUN

5. TRANSFERS
• Pre-scheduled based on arrival time
• Do not wait for your guest in the airport
TRANSPORTATION IS BEING PROVIDED BY OLYMPUS
• They will be wearing black Discova shirts.
• Once you have gone through customs, continue through
the corridor where you will find tourist information
modules. At the end of the last runner, which crosses the
glass doors, you will get to the exit of the airport building.
Look for Discova staff with a Club CoreMed sign.
DISCOVA WILL HAVE A CLUB COREMED SIGN
• Do not accept any other rides to the resorts
LUGGAGE
• It is IMPORTANT you watch your luggage get on your
bus/van
• Do NOT hand anyone other than Discova your luggage
TRANSFERS

6. CHECK-IN PROCESS
HOTEL CHECK-IN TIME IS 3:00PM
EARLY ARRIVAL
• If you arrive prior to 3pm your luggage will be placed in a secure area
and delivered to your room when your room becomes available. You
may begin using resort amenities upon arrival.
LATE ARRIVAL
• If you arrive very early or very late in the day and there is not a
designated check in area, you can go right to the front desk.
• CoreMedical Group and the hotel staff will do our VERY best to have
your rooms ready as soon as possible but you may have to wait
depending on your arrival time.
EXTRA NOTES
• Please note the hotel is scheduled to be at 100% occupancy during
this week.
• All requests for accommodations have been considered. If there are
any issues please see Core immediately.
•Rooms with 2 beds are limited and not guaranteed.

7. CHECK-IN PROCESS CONT.
ONCE AT THE RESORT
• CMG employees will be there to greet you
• At this time you will be presented with your room
assignment
DOCUMENTATION NEEDED
• You will be required to sign your room registration form
• If there is more than one person staying in the room all
parties will be required to sign the registration form.
• A copy of your passport will be required to be on file at the
hotel. Please send a copy of both you and your guests’ to
Core prior to the trip.
CREDIT CARD / INCIDENTALS
• You may be required to provide a credit card for incidentals.
If you do not provide the resort with a credit card you will not
be eligible to have charges applied to your room for things
such as spa services, etc.

8. HOSPITALITY DESK
HOSPITALITY DESK
• Available all week from 8:00 am – 4:00 pm
• The hospitality desk is located in the main lobby building, outside
the main entrance in a separate area.
BOOK EXCURSIONS
• Discova/Olympus Tours is offering our guests a 10% discount on
selected tours. We encourage booking through them.
• Visit https://www.Olympus-tours.com/core-medical/ to review
options and book ahead of time if you’d prefer.
• Use code COREMED18 to receive your discount.
• You can book excursions once you arrive in Mexico at the
hospitality desk.
AIRPORT TRANSPORTATION CONFIRMATION
• Confirm your transportation time back to the airport
• Check in with Discova/Olympus Tours 24 hours before departure

9. WELCOME RECEPTION– Thursday, 3/12 at 7 PM
• Kick off the trip with dinner and dancing in the Grand
Ballroom with all of the Club CoreMed attendees!
PRIVATE POOL PARTY – Friday, 3/13 from 12 – 4 PM
• BBQ lunch, pool volleyball, music, and a chance to have a
pool party with just the Club CoreMed guests!
SALSA DANCING LESSONS – Saturday, 3/14 at 2 PM
• Join us in the Guacamayas Theater to learn how to salsa
dance with the resort entertainment staff!
EVENTS

10. GENERAL INFORMATION
CURRENCY EXCHANGE
• 99% of locations will take US dollars, but you may
exchange USD to pesos.
• Travelers checks will be cashed into pesos – not US
dollars
• As of 1/30/20 the exchange rate was approximately
18.77 pesos per $1.00 USD. *Subject to change
CREDIT CARDS/DEBIT CARDS
• Notify your bank prior to leaving the US that you will be
traveling abroad
• Credit cards may assess additional fees for international
charges
CAB FEES – UP TO 4 PASSENGERS
• From hotel to Playa del Carmen: 370 pesos, approx. $18
USD
• From hotel to Cancun: 600 pesos, approx. $30 USD
• From hotel to Airport: 600 pesos, approx. $30 USD

11. GENERAL INFORMATION CONT.
SPA SERVICES DISCOUNT
• Each guest will be provided with a special coupon for
services at the onsite Naay Spa
RESTAURANT DRESS CODE
• Varies by restaurant and meal
• No swim wear, swim tops or bare feet are allowed in the
restaurants
INTERNET ACCESS
• Included in our guest package and free to all guests.
CELL PHONE SERVICE
• Contact your carrier prior to leaving
• May need to add international services
MEDICAL NEEDS
• There are medical services on site should something
come up

12. HOTEL
• Sunday is one of the busiest check-out days of the
week
• We recommend if you incur room charges that you
settle them the night before check-out
DEPARTURE
• All guests must be checked-out of their room by 12:00
pm on Sunday, March 15th.
• Departure slips are handed out once check-out is
complete
• Pass this slip to the bell boy prior to boarding your
transportation back to the airport
TRANSPORTATION
• Check in with our Discova/Olympus Tours
representative 24 hours prior to scheduled departure
• Three hours is necessary during the busiest travel day
of the week
CHECK-OUT PROCESS

13. EL DORADO ROYALE, A SPA RESORT
Km 45 Carretera Cancun
Tulum Kantenah, Maroma,
Playa del Carmen, QROO, 77710 Mexico
Tel: (52) 998 872 8036
http://www.eldoradosparesorts.com
TRAVEL AGENT CONTACT INFORMATION
Wicked Awesome Adventures
Kristy Kibbey, Travel Consultant
wickedgoodtrips@gmail.com
Tel: 1-603-477-6221
CONTACT INFORMATION

14. IMPORTANT
AIR & INTERNATIONAL
TRAVEL TIPS

15. • Passports are now required for all air travel in and out of the
United States.
• There are some countries that will not honor a passport if it is
to expire within six months. The current wait time to receive
your passport is between 4-13 weeks.
• Review your passport and make sure that it is current and
won’t expire while you are away. Make a color photo copy of
your passport and keep it in a safe place.
• If you should lose your passport while away the easiest and
fastest way to obtain a duplicate is with a color photocopy.
• Have your identification (license or passport) and boarding
pass out when you get to security and leave your drink
containers behind.
• Only the U.S. Department of State and U.S. Embassies and
Consulates have the authority to issue or verify U.S. passports.
PASSPORTS

16. • Follow the 3-1-1 rule. You may carry on 3 oz. or smaller liquid gels;
placed in a 1 quart clear zip-top bag; 1 bag per traveler. Larger
containers must be checked in your luggage.
• Avoid wearing clothing or jewelry with heavy metal, keep your loose
change at home, keep your carry-on simple and clutter-free.
• Label your laptop with a business card to avoid an accidental
“exchange.”
• You will be required to remove shoes and jacket/coat at security.
• It’s suggested that you not lock your checked luggage. You may
purchase a TSA approved locks if needed. The packaging of the lock
will indicate if it can be opened by the TSA.
• Call your airline or verify your flight online before leaving for the
airport to confirm your flight is on schedule.
• Contact your airline to confirm luggage fees and restrictions.
GOING THROUGH SECURITY

17. AIRLINE INFORMATION
Security Information: www.tsa.gov
Passport Information: www.travel.state.gov
*Please Note: When calling numbers from Mexico, some airlines
showed 01 and some showed 001.
If you have difficulty with one exchange, please try the other.
Airline
Reservations
& Info
From Mexico
Automated
Flight Info
American 800-433-7300 01-800-904-6000 800-223-5436
United 800-864-8331 01-800-900-5000 800-824-6200
Delta 800-221-1212 01-800-266-0046 800-441-1818
JetBlue 800-538-2583 01-800-861-3372 800-538-2583
Southwest 800-435-9792 01-800-083-1179 800-435-9792
Aero Mexico 800-237-6639 01-800-021-4000 800-237-6639
Frontier 801-401-9000 (Mexico & US) 800-401-9000

18. PACKING TIPS
• Pack light so you can move more quickly and have a free
hand when you need it.
• Carry a minimum number of valuables and plan places to
conceal them.
• Use covered luggage tags to avoid casual observation of
your identity and nationality.
• Avoid packing IDs, tickets and other vital documents in
backpacks or other locations you won't be able to see at
all times.
PHOTOCOPY DOCUMENTS
Make two photocopies of all your travel documents in case of
emergency. Leave one copy with a friend or relative at home.
Carry the other copy with you stored separately from the
originals.
Documents to make copies of include:
• Passport ID page
• Foreign visa (if applicable)
• Itinerary
• Hotel confirmation
• Airline ticket
• Driver's license
• Credit cards taken on the trip
• Traveler's check serial numbers

19. HANDLING MONEY OVERSEAS
• Check and understand the exchange rate before you
travel.
• Before you leave, notify your bank, credit card company,
or other financial institutions that you are going overseas.
• Avoid carrying cash and consider using traveler's checks
or major credit cards instead (but make sure they are
accepted at your destination before departing on your
trip).
• Change traveler's checks only as you need them.
• Do not flash large amounts of money when paying a bill.
LEARN ABOUT LAWS & CUSTOMS
While traveling, you are subject to the local laws even if you are
a U.S. Citizen. Foreign laws and legal systems can be vastly
different from our own and it is very important to know what's
legal and what's not.
If you break local laws while abroad, your U.S. passport won't
help you avoid arrest or prosecution, and the U.S. Embassy
cannot get you out of jail.

20. TRAVEL ALERTS & WARNINGS
• The State Department issues Travel Warnings to recommend postponing travel to a country
because of civil unrest, dangerous conditions, terrorist activity or, in some cases, because the U.S.
has no diplomatic relations with the country and may have great difficulty in assisting U.S. citizens
in distress.
• Travel Alerts disseminate information quickly about terrorist threats or other relatively short-
term or transnational conditions that could pose significant risks to you and affect your travel
plans.
IN CASE OF EMERGENCY
• Make sure you have the contact information for the nearest U.S. Embassy or Consulate where
you are going. Consular duty personnel are available for emergency assistance 24 hours a day, 7
days a week, at U.S. embassies, consulates, and consular agencies overseas and in Washington,
D.C.
• If your family needs to reach you because of an emergency at home or if they are worried about
your welfare, they should call the Office of Overseas Citizens Services in Washington, D.C. at 1-888-
407-4747 (during business hours) or 202-647-5225 (after hours). The State Department will relay
the message to the consular officers in the country where you are. The consular officers will then
try to locate you, pass on any urgent messages, and, if you wish, report back to your family in
accordance with the Privacy Act.
ADDITIONAL TIPS

21. HEALTH INSURANCE OUTSIDE THE U.S.
• Learn what medical services your health insurance will cover overseas. Although some health insurance
companies will pay "customary and reasonable" hospital costs abroad, very few will pay for a medical
evacuation back to the U.S., which can easily cost over $10,000. Whether your insurance is valid overseas or
not, you may be required to pay for care when you receive it.
• If your insurance policy does not cover you abroad, consider purchasing a short-term policy from a travel
agent.
• NOTE: Social Security and Medicare do not provide coverage outside of the U.S.
PRESCRIPTIONS & OTHER MEDICATIONS
• Pack more than what you need for your entire trip & carry in original, labeled containers in your carry-on.
• Ask your pharmacy or physician for the generic equivalent name of your prescriptions in case you need more.
• Get a letter from your physician in case you are questioned about your medication; some countries have strict
restrictions on bringing prescription or even non-prescription medications into the country without proper
medical documentation.
DRIVING WHILE OVERSEAS
• If you plan to drive overseas, you may need to obtain an International Driving Permit (IDP). Many countries do
not recognize U.S. driver’s licenses, and it is illegal to drive without a valid license and insurance in most places.
• You should check with the Embassy of the country where you plan to travel, to find out more about the
driver’s license and car insurance requirements.
ADDITIONAL TIPS

22. EL DORADO ROYALE
RESORT INFORMATION

23. THE PROPERTY
• Voted one of Conde Nast Traveler's Top 100 Hotels in the World, El
Dorado Royale, A Spa Resort, by Karisma is Mexico’s premier adults
only, beachfront resort where everyone savors a Gourmet Inclusive®
experience, a vacation that fosters togetherness.
• Luxuriously romantic, stretching along a secluded beach, the resort
provides indulgences from gourmet cuisine, to swim-up suites, to a
lavish spa and concierge service.
• El Dorado Royale, A Spa Resort, is located in the heart of the Riviera
Maya, facing the beautiful Mexican-Caribbean.
• The Resort is 25 minutes south of Cancun International Airport, 15
minutes north of Playa del Carmen, just 10 minutes away from
“Playacar Golf Club,” 5 minutes south from Puerto Morelos and 35
minutes south of downtown Cancun.
ACCOMMODATIONS
The El Dorado Royale, a Spa resort, features 644 luxuriously decorated
suites. All accommodations are provided with: indoor Jacuzzi for two,
air conditioning, ceiling fan, king size or double bed, night table,
radio/alarm clock, safety deposit box, private bath or shower, hair
dryer, bathrobes, cable TV, amenity kit, terrace with a hammock and
two chairs, daily stocked minibar with beer, water and soft drinks, iron
and ironing board and a coffee maker.

24. SANTA FE GRILL
In the midst of décor reminiscent of the old
New Mexico missions, Santa Fe Grill is an
innovative proposal catering unique flavors on
coal oven-cooked dishes and presentations
ideal for sharing. It is, no doubt, a memorable
experience of our guest, recommended to
enjoy at sunset, due to its spectacular view of
the sun setting over the surrounding mangrove.
Breakfast 7:00 am – 11:00am
Dinner 6:00 pm –10.00pm
COCOTAL- INTERNATIONAL CUISINE
Guests can choose from a welcoming lavish
food display for breakfast featuring cooking
stations, mouthwatering dishes, and irresistible
home-baked bread. For dinner guest’s
appetites are met with enjoyable tastes from all
over the world served a la carte. Cocotal offers
something for everyone.
COCOTAL Cont.
Breakfast: 6:30 am – 11:00 am
A la Carte Dinner: 5:30 pm -10:00 pm
D’ITALIA – CONTEMPORARY ITALIAN
This beautiful and romantic Italian restaurant
leaves many guests craving for more.
A la Carte Dinner: 5:30 pm – 10:00 pm
KAMPAI - PACIFIC RIM
Kampai not only has its own sushi menu, but
also is creatively decorated with Buddha
statues and other eye-catching oriental designs.
Lunch: 12:30 pm – 5:00 pm
Dinner: 6:00 pm – 10:00 pm
RESTAURANTS

25. LA ISLA – INTERNATIONAL CUISINE
Open air palapa serving à la carte International
Cuisine breakfast with a gorgeous view of the
resort’s aqua pool and surrounding greenery.
Breakfast: 7:00 am – 11:30 am
RINCON MEXICANO
Welcome to the real Mexico, the perfect place to
experience during lunch time the authentic
Mexican “street food” while you enjoy our
relaxed ambiance with stunning garden views.
Dinner: 6:00 pm – 10:00 pm
JO JO’S RESTAURANT & BEACH BAR
Sit down and enjoy the ocean breeze while eating
delicious fresh seafood.
Lunch: 11:00 am – 6:00 pm
Dinner: 6:00 pm – 10:00 pm
FUENTES - CULINARY THEATRE
Enjoy one of the world’s most avant-garde
concepts in culinary entertainment. Open
kitchen with full cooking show of iron chef
level. A one-of-a-kind Culinary Theater with
gourmet performance by our own Chef and
Sommelier designed to amuse both, your
appetite and your curiosity. Our Creative
Chef will take you on a journey filled with
exquisite aromas, colors, textures, contrasts
and flavors, and the finest selection of
ingredients from our greenhouse. Our
Sommelier guides you through the magic
behind the subtle art of pairing making this
journey an absolute memorable Gourmet
Inclusive® Experience.*
Cocktails starting at 7 pm, Dinner: 7:30 pm
*Reservations Required – One Seating per day.
*Entrée fee of $10USD

26. SPOT
Start your day in paradise, in a stress-free
scene having a gourmet breakfast and lunch.
Breakfast: 7:00 am – 11:00 am
Lunch: 12:00 pm – 3:00 pm
GOURMET CORNERS
LA CABAÑA PIZZERIA
Come enjoy wood fired oven pizzas served to
order, a selection of angus burgers, gourmet
bites and other succulent Mexican “botana”
preparations. Open: 11:00 am – 5:00 pm
HEALTH BAR
Healthy corner serves fruit, whole-wheat
sandwiches and smoothies made fresh to
order. Open: 7:00 am – 3:00 pm
LAS OLAS
Serving various salads and sandwiches.
Open: 12:00 pm – 4:00 pm
KICK
Enjoy delicious preparations from the grill in a
laid back atmosphere.
Open: 12:00 pm – 3:00 pm
*To ensure total comfort and maximum
flexibility, none of our restaurants require
reservations. *All restaurants are non-
smoking.
Dress Code
To enhance our unique dining experience,
please comply with our “casual-elegance”
dress code in all gourmet restaurants.
Ladies: Capri pants, dresses, skirts, long pants,
shoes, dress sandals
Gentlemen: Bermuda shorts, long pants,
collared shirts, dress sandals, casual shoes

27. GOURMET INCLUSIVE® BARS
El Dorado Royale offers its guests with a multitude
of bars, each with its own unique ambiance.
MARTINI BAR
Sip martinis at the sophisticated-chic Martini Bar
which offers a variety of premium vodkas from
around the world. Have a drink while enjoying the
sea breeze and palm trees. Open: 10:00 am – 2:00
am
LAS GUACAMAYAS
Relax on one of the swinging chairs while savoring a
cold drink. Choose between a variety of beverages,
(cold Mexican beers, cheladas, exotic cocktails and
aged tequila and more), all the while enjoying live
music. Open: 5:00 pm – 2:00 am
BELLINIS BAR
Enjoy a variety of bellinis in a contemporary lounge
ambiance. Open: 6:00 pm – 10:00 pm
SWIM-UP BARS
Enjoy the 10 swim-up bars where gourmet snacks,
premium cocktails and other refreshing beverages
are served without having to even leave the pool!
All swim-up bars are open 9:00 am- 5:00 pm (except
beach bar which is open 9:00 am – 2:00 am)
LA ISLA - Located at the main pool.
LAS FUENTES - Located at Las Fuentes swimming pool.
GAVIOTAS SEASHORE BAR - Located in front of Kampai
restaurant.
TUCANES - This swim-up bar also offers guests with a
relaxing area in the shade and comfortable seating.
BEACH BAR - Located at the beach with spectacular
views of the ocean.

28. • Accommodations as selected.
• Welcome glass of sparkling wine.
• All gourmet meals and specialty bites.
• Alcoholic and non-alcoholic beverages
from a selection of domestic and
international premium brands.
• Once daily restocked minibar with soft
drinks, water and beer.
• Daily and nightly activity program with
live music and shows.
• Bicycles provided to ride around the
premises.
• Non-motorized water sports: paddle
boats, kayak and snorkeling gear.
• Scuba clinics in the pool.
• Hospitality Desk.
• 13 swimming pools, one of which is a
natural salt-water pool.
• Two hard surface tennis courts with
lights. Rackets and balls are provided
free of charge. There are certain
restrictions for playing at night.
• Taxes and gratuities included.
• Shuttle to Cancun and Playa del
Carmen. (Reservations required)
• Fitness Center
• Sauna and Steam Room
• 24 hour room service. (Restrictions
apply on rainy days)
GOURMET INCLUSIVE
PACKAGE FEATURES

29. • Scuba diving trips, certificates, rental
equipment and deep sea fishing.
• Gift Shop and Logo Shop.
• Car rental.
• Tour desk.
• Telephone, internet and fax service.
• Wireless internet available in the Casitas
areas and an Internet Café in the lobby.
• Wave runners and parasailing.
• Candle light dinner. (6:00 pm -10:00 pm)
• International wine selection from our cellar.
• Laundry service.
• Money exchange.
• 24 hour medical service.
• Special Wedding, Honeymoon and
• Anniversary packages.
• Tennis lessons, group clinics, private lessons,
events and more.
• Optional in-room amenities and packages.
OTHER FACILITIES & SERVICES
(NOT INCLUDED IN THE PACKAGE)
SPA ROYALE
The Spa at El Dorado Royale, which is located in the center of the property, offers an assortment of
treatments for the body and soul. Spa Royale was created with the same concept as the rest of the
resort which is “rest, relaxation and romance.”
Among the many treatments, one of our most popular offerings is the couples’ massage class. Use of
the Spa facilities includes the fitness room, sauna and steam room. The Spa also offers facials, special
body treatments and a beauty salon.

30. Discova/Olympus Tours
Olympus Tours offers tours and
excursions to our guests, with
something for everyone!
Whether you want to scuba dive or
snorkel, explore ancient Mayan ruins, or
head out for an ATV adventure, Olympus
can help you explore and enjoy all that
Riviera Maya has to offer.
Visit https://www.Olympus-
tours.com/core_medical/ to review
options and book ahead of time. Use
code COREMED18 for a 10% discount.
You will also be able to book in-person
at our hospitality desk.
EXCURSIONS