Mobile guest services allow customers to manage all aspects of their hotel stay through a single mobile app. Accor's app allows guests to book a room, check-in online, access their loyalty points and bookings, and receive travel recommendations. Airbnb's app enables travelers to search and book unique homes around the world, message hosts, access their itinerary, and explore neighborhoods through local guides. It also lets hosts list and manage their spaces, interact with guests, and share recommendations with other users. Both apps aim to improve the customer experience before, during, and after their trip through consolidated mobile services.