“Mobility & Service Execution Implementation” Presentation given by Gert-Jan den Boer, Manager Global IS Projects at Alstom Power Mobile Monday Switzerland Event #38 on Mobile Field Services, 13th Oct 2014, Zürich.

1. October 2014
Mobility & Service Execution implementation
Gert-Jan den Boer, Alstom Power

2. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 2
Equipment & services for power generation Alstom Thermal Power
Equipment & services for rail transport Alstom Transport
Equipment & services for power transmission Alstom Grid
Alstom Renewable Power
Alstom: Three main activities in four sectors

3. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 3
27% in Asia and Pacific
2% in Africa and Middle-East
14% in North America
51% in Europe
6% in Latin America
Source: Alstom Census 31 March 2012
Alstom Power: 46,000 employees in 70 countries

4. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 4
Alstom Power: present in all markets
NUCLEAR (conventional island)
OIL
COAL
GAS
SOLAR
WIND (offshore and onshore)
GEOTHERMAL
HYDRO
BIOMASS
TIDAL
...for new plants or installed base

5. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 5
•Power plant management: service packages, maintenance & service agreements
•Advice and support: technical services, performance analysis
•Field services: outage management, field repairs
•New spare parts and reconditioned components
Alstom Power: full plant service

6. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 6
Global Field Service Network Our Footprint/Presence Field Service Network
Our Footprint
~2,980 Permanent Field Service Employees
employed in 34 Field Service Operations in 12 areas
present in 30 countries
supported by 6 Field Service Centers
trained in 5 Field Service Training Centers
We are truly global

7. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 7
Evolution of Field Service people: integrated, supported and guided front-end of Alstom’s expertise
On Site: Execute Tasks & findings Capture Data Access knowledge base
Measurements, Photos, Issues, Questions, Status Updates
Competence Centers:
Analyse special findings prepare recommendations update knowledge base
Recommendations, Resolutions, Best Practise, Support
Service Cloud
It’s all about people and fast Collaboration in global projects!

8. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 8
Business Expectations to Mobility Field Service
The Mobility initiative shall help us to achieve our targets
•Data Quality
•Quality Assurance – guided process
•Fast Response; home base – site – home base
•Reporting – fulfill customer requirements
•Increase efficiency – reduce administration
•Reduce pre-outage preparation effort
•Aligned data stream FS to fleet management
•Harmonized processes cross product
•Access to information / data
•Support with state of the art tools
•Strengthen the ambassadorship of our employees

9. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 9
Move from existing Paper / based towards Data oriented processes supported by new technologies
Execution
Preparation
print
Download Outage Documentation
Service PIRS eFSR others ...
scan
Write report
Enter data
Edit schedule
Service PIRS
eFSR
others ...
Fill
TCs
Close out
Process before Mobility: largely manual collection & management of information of execution on site
Process with Mobility: the right information = Data is available for the specific task & person
Goal: No media breaks, less waste, real time reporting
Service Cloud
•Manage Tasks
•View Documentation
•Capture data
•Take pictures
•Generate report

10. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 10
Business: We must improve faster to stay competitive
2011
Rel 2.0
2012
2013
Define
implement
Pilot phase
Feedback & next steps
Dec’12
Oct
Aug
Feb’13
Apr
14.Sept
1.Dec’12
Pilot Criteria : Speed & efficiency rather than perfection
1. Vision, analyse
1. Mrch
1.12 Go-live Pilot
New Technology & Consumerization
FS France
2014
Rel 2.1
Rel
3.0
Rel 3.1
2015
Rel 4.0
Rel 4.1
2. Detailed Business Requirements, Business Case
3. Define Concepts, Solutions, RFP, …
4. Prepare & Conduct Pilot
Incl. feedback
5. Prepare for production systems Go Live
6. Ramp up Deployment Improvement Roadmap Integration, ….
2016
Pilot Rel 1.0
1.9
Go-live Production
1.8 Start Project
Vendor Selection: Coresystems

11. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 11
UAE
France
Malaysia
Switzerland
US
Germany
Spain
GB
Global project Setup, from Pilot until full deployment
Project governance, key fundamentals:
1.Central management of the Platform, governed by SteCo with strong Business representation
2.Deployment projects are decided by the TS product lines
Gas
Turbine
Steam
Turbine
Generator
Alba GT13D
Service Projects Spain
Business Product lines
Power Sector initiatives / Functions
Global field service Network
Boiler
EDF Boiler
HEP
Steam Commissioning
Generator Diagnosis
Torness, EDF Rotating Equipment
Global Mobility Platform management
Perlis GT 13E2
GT Assessment
F-Fleet Richm
F-Fleet
Steam Assessment
FS France ST Commiss.
A global project requires a global project setup from day 1 !

12. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 12
Pilot feedback: a Technology change can reduce “Non- value added” steps
Presentation title - MD - 01/01/2007 - P 12
Note Finding on Paper
Prepare interim Report
Prepare Mail or Fax
Note Finding in ERIS
Save interim report
Make Picture of Finding
Transfere Picture from camera to hard disc & assort
Update customer assessment nmeeting report
Note Finding in iPad
Prepare Follow up
Make Picture of Finding with mobility tool camera
3 min
1 min
3 min
8 min
0,5 min
2 min
4 min
3 min
approx. 25 min
approx 11 min
8 min
1 min
2 min
For certain tasks, many process steps can be eliminated

13. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 13
- 23/10/2014 - P 13
Process Vision:
Mobility
Service Execution
Platform
Define Business Data: Library of reusable Templates (Projects, Tasks, Teams, Forms, Reports, ..)
Planning & Preparation
Execution
on Site= Mobility
Closure
Mgmt / Performance
Reporting / Fleet Mgt
Execution (Mobility) is only efficient if the cycle is closed!

14. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 14
Today
•Schedule - .msp
•I&T plan - .pdf
•FSI - .pdf
•Work instruction - . pdf
•Drawings - .pdf
•Test certificates - .pdf /xls
•Historic reports - . pdf
Tasks – Field service needs Input to do the work
Metadata
Who, When, Where
How long is it planned
Planned task = Input & assignment
Input
Drawings, instructions, completion requirements, record and reporting definitions …
Task
Output
Completion
Records, duration, pictures,
With mobility Assigned Tasks
•Duration, conditions
•input documents, video,.. Checklist containing
•Filled data fields
•Pictures, signatures, …
Planned
done
done
Task management & Data quality is crucial for a project
Planned

15. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 15
On site reporting – customers require status updates
Examples of Data from Production system
Projects No of projects by person
Tasks:
Tasks per Task Type:
Data / Measurements:
•COTTAM project: Amperage from weldings
•EHS work: Quality of work, Issues found
Data transparency is key, for every stakeholder different!

16. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 16
Working with a checklist, part of training material
Tap to pop up the decision window
Decision window can be a selection, text input, number input
Attachments providing information to the task
Tap to open options of create findings & media attachments
Mandatory data required to be filled
Signs;
-Mandatory
-Internal
Training Material & role specific training is equally important

17. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 17
Closing a checklist and automatic report generation
PDF report scroll to view
Tap on icon to share or open report using alternative apps
A good looking standardized report for the customer helps…

18. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 18
- 23/10/2014 - P 18
Results since Go Live of the production system:
1
Service Cloud for the global project
25
Super Users providing worldwide support
>50
Customer Projects run with Mobility
250
End-users from different functions (Field Service, Engineering, Project Management ,..)
>400
Different existing paper Forms converted into data
2014-10-09

19. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on
that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without
liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 19
2014-09: UK Boiler Inspection at COTTAM in UK
Feedback after 500 Welding inspections by Quality Control:
• Joe Cooke, Alstom UK :
“The use of the checklists has undoubtedly improved quality control
as well as the clients perception of our QC systems, as shown by
the statement made by the EDF project engineer”
• Nick Farr, CMV Engineer, EDF :
“the ability and freedom the iPad gives, allowing the QC operatives
a greater on-site presence, reducing the risk of quality issues
getting under the radar”
• “it has been proven to me that the use of the iPad technology during
the project was not for just the sake of being innovative but had a
genuine place within the QC role, capturing valuable information
and easing the work pack generation.”
Butt Welds Attachments Reports
Main Steam 134 167 402 (167)
Hot Reheat 107 142 321 (142)
HP Loops 16 28 48 (28)
IP Loops 52 32 156 (32)
Full detailed feedback of this project, see PPT on sharepoint Customers' Feedback is very valuable to improve!

20. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 20
Our team in action
It’s all about people - Collaboration is key in global projects !
Marco, Aluar, Argentina
Gilles, Belfort, FR
Simon, Studstrup, DK
Scott, Cottam, UK
Team Workshop, Baden, CH
Gerd, Workshop Berlin, DE
Bernhard, Frauenfeld , CH

21. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 21
Other key Applications: Primavera, Sharepoint, …
Service Execution Process & Data – As-is 2012
Different Engineering PLM / PDM
Field Service
Engineer
Field Service Situation before mobility, very heterogeneous
Various ERP’s / SAP
Master Data Mgmt

22. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 22
Other key Applications: Primavera, Sharepoint, …
Service Execution process & Data – Vision 2016: Integrated data handling
Engineering: 1 global PDM
Front-end
1 Service Cloud / Execution Platform
Field Service
Engineer
Field Service view once we have implemented our roadmap
Harmonized
ERP
Master Data Mgmt

23. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 23
Deployment & Release schedule
R.1.0
R.2.1
# of Locations / Users
R.3.0
R1.1
R.3.1
8 / 50
10 / 100
Mobility
Pilot
Extension
initial deployment and
stabile platform
15 / 200
20 / 500
…
7 / 15
Partially integrated
Functional
Improvem.
FY13/14
Apr
Jul
Oct
FY14/15
Apr
Jul
Oct
Jan
Jan
FY12/13
Oct
Jan
Project in FY 13/14
Pilot Project
Scope FY 14/15
Industrialization of platform
Today
Basic Pilot
R 4.0
Decommissioning,
Integration into Alstom’s key Apps
R 2.0
FY15/16
Initial Go Live with stable front-end & Service cloud
Mgmt
Dashboard
The more capabilities, the more users deploy the platform
60 / 2000

24. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 24
2013/2014
2014/2015
2015/2016
2016/2017
Q2
Q 3
Q4
Q1
Q2
Q 3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
J
A
S
O
N
D
J
F
M
A
M
J
J
A
S
O
N
D
J
F
M
A
M
J
J
A
S
O
N
D
J
F
M
A
M
J
J
A
S
O
N
D
J
F
M
Scope / Roadmap planning – June’ 14
1.6 Basic KPI reporting
MDM Integration
2.9 Device & Infrastructure
Operation & Support
Functionality & Integration
Business Deployments
1.7 Basic Fleet Mgmt Analysis
Rel 3.0
Rel 3.1
1.3 Table functionality
Rel 4.0
Rel 4.1
Rel 2.0
Rel 2.1
Project Governance
2.3 eLearning Modules
Windows tablet
Parts Tracking SAP CH Integration
1.9 KPI report in PMx BO
Integrated Scheduling
(FERMAN, MS Project, ..)
eFSR replacement
SAP / PMx CS Module integration
PLM MRO Module Integration
Latest version see separate PPT
1.10 Report configurator
Time Mgmt
Today
2.6 Communication package
2.7 IS Integration Concept
PIRS Outage Report
Parts & Logistic Integration
Functionality & Integration
Process & Operation
Deployment
1.1 Basic pdf Reporting
Rel 5.0
NCR Integration
FY16/17 Scope
Deployment Strategy & Organization TSB
Deployment Strategy & Organization TSE
Small Field Service Projects
Mid size Field Service Projects
Big Field Service Projects (with limitations)
All Field Service Projects
Fully integrated Projects
Specific use cases outside Field Service (EHS, Quality, Sourcing, training, ,..)
1.2 Paper Scan Support
2.8 Security measures
1.5 File Library
File Library V2
Deployment Strategy & Organization TSA
Deployment Strategy & Organization TSG
Deployment Strategy & Organization TSS
Deployment Strategy & Organization TSO
Fleet Mgmt Analysis V2
2. 5 Support structure
2.10 FY14/15 Scope
2.4 Global Process & Data definition
FY15/16 Scope
1.4 Basic Task Configurator
2.1 Team Concept
2.2 Training Concept
1.8 Task Config V2
Deployment & Functionality Roadmap needs alignment

25. © ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Presentation title - 23/10/2014 – P 25
Summary: «What technology does to the business”
Mobility will change our way of working to the benefit of our customer
•Technology can significantly improve the business performance
•But only if all other homework is done:
−Change Management in Business, IT & Customer
−Process standardization across Business locations
−Agreed IT Strategy & roadmap
−Proven Technology, it must work!
−“What is in it for me” for all involved persons
•Think Big, Start small , Rome is not build in 1 day

26. www.alstom.com
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