Mitel 5000 error logs - DENWA's guide

Mitel®
5000 and Inter-Tel®
Axxess®
Message Print
M I T E L
Diagnostics Manual

Issue 23, January 2011
Mitel®
Axxess®
Message Print
Diagnostics Manual
Part Number
550.8018

Notice
This manual is released by Mitel Networks Corporation as a guide for certified service personnel. It
provides information necessary to properly perform diagnostics on the systems.
The contents of this document reflect current company standards and are subject to revision or change
without notice. Some features or applications mentioned may require a future release and are not
available in the release. Future product features and applications are subject to availability and cost.
Some features or applications may require additional hardware and/or specific software.
The contents of this manual may include technical or other inaccuracies. Mitel reserves the right to make
revisions or changes without prior notice. Software packages released after the publication of this manual will
be documented in addenda to the manual or succeeding issues of the manual.
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Inter-Tel®
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Contents
Mitel® 5000 and Inter-Tel® Axxess® Message Print Diagnostics Manual – Issue 23, January 2011 Page v
Contents
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Alarm Messages (A000–1099) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Minor System Alarms (A000–A019) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
A000 Alarm Automatically Cleared. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
A001 Alarm Manually Cleared by Ext <eeeee> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
A002 Network Alarm Automatically Cleared . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
A003 Network Alarm Manually Cleared by Ext <eeeee> . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
A010 Ext <eeeee> – <username> is Off-Hook (5000 Only). . . . . . . . . . . . . . . . . . . . . . . . . 2
A011 Emergency Call Made by Ext <eeeee> – <username> @
<hot_desk_info> (5000 Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
A012 SMDR Printer Off-Line (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
A013 Message Printer Off-Line (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
A014 Real-Time Clock Needs to be Set (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
A015 Hardware Real-Time Clock Inoperative (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . 4
A016 No Delayed Major Because System Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
A017 System Manager Link Connection Error <num>: <string> . . . . . . . . . . . . . . . . . . . . . 4
A018 Invalid System Manager Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Minor Voice Processing Alarms (A020–A039) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
A020 Voice Mail Printer Off-Line (VPU/EM Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
A021 Voice Mail Unit 80% Full (VPU/EM Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
A022 Voice Mail Unit 100% Full (VPU/EM Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
A023 SMDR Unit 80% Full (VPU/EM Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
A024 SMDR Unit 100% Full (VPU/EM Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
A025 Voice Processing Unit <n>: <message>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
A026 Voice Processing Email Gateway is Disabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
A027 Voice Processing <app> Application Corrupt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
A028 Voice Processing Unit Out of Sync. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
A030 <VoiceMailUnit> No Primary Language Prompts Installed . . . . . . . . . . . . . . . . . . . . . 7
A031 <VoiceMailUnit> Hacker Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
A032 Extension <eeeee> Received Insufficient Bandwidth. . . . . . . . . . . . . . . . . . . . . . . . . 7
Major System Alarms (A100–A199) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
A100 Device <b.p.d> Extension <eeeee>: Reset Due to Excessive Data Errors . . . . . . . . 8
A101 Device <b.p.d> Extension <eeeee>: Reset Due to Excessive Hardware Failures . . . 8
A102 Serial Port <b.p.d>: Tx Interrupt is Not Operational (Axxess Only) . . . . . . . . . . . . . . 9
A103 Serial Port <b.p.d>: Clock is Not Operational (Axxess Only) . . . . . . . . . . . . . . . . . . . 9
A104 ALARM CPU: Database Corruption (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . 9
A105 CPU: Write-Protect is Not Operational (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . 10
A106 CPU: Real-Time Clock is Not Operational (Axxess Only). . . . . . . . . . . . . . . . . . . . . 10
A107 CPU: Watchdog is Not Operational (Axxess Only Pre v8.0). . . . . . . . . . . . . . . . . . . 10
A108 CPU: Interval Timer is Intermittent (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . 10
A109 CPU: Watchdog Expired During Minor Reset (Axxess Only) . . . . . . . . . . . . . . . . . . 10
A110 CPU: Database Feature Bundling Error (Axxess Only Pre v8.0) . . . . . . . . . . . . . . . 11
A111 CPU: Battery Backed Memory Too Low (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . 11
Text
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Contents
Page vi Mitel®
Axxess®
Message Print Diagnostics Manual – Issue 23, January 2011
A112 CPU: Running Low on System Dynamic Memory (Heap) . . . . . . . . . . . . . . . . . . . . 12
A114 <board_type> <card/bay> <port> in Red Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
A115 System History Frozen Due to a Software Exception. . . . . . . . . . . . . . . . . . . . . . . . 13
A116 Database Battery Low (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
A117 Database Battery Jumper in Off Position (Axxess Only) . . . . . . . . . . . . . . . . . . . . . 13
A118 Voice Mail Card Reset by OS (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
A119 Link to Secondary Cabinet Lost (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
A120 Static Memory Fault (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
A121 System History Frozen Due to a Freeze-On String . . . . . . . . . . . . . . . . . . . . . . . . . 14
A122 Invalid or Missing Security Key – Audio Disabled. . . . . . . . . . . . . . . . . . . . . . . . . . . 14
A123 PCMA <pcma> is Off-Line (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
A124 System Running on Backup Key: <xx> Hours Remaining (Axxess Only) . . . . . . . . 14
A125 Invalid Software License: Reset in <xx> Minutes . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
A127 Unlicensed Device <ext> Failed to Come On-Line. . . . . . . . . . . . . . . . . . . . . . . . . . 15
A128 <Extension>: User-Triggered Audio Diagnostic . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
A129 Unlicensed PRI Module <module> Port <port> Failed to
Come On-Line (5000 Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
A130 Unlicensed DEI Unit <unit> Failed to Come On-Line (5000 Only) . . . . . . . . . . . . . . 15
A131 Voice Mail Ports Not Licensed (5000 Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
A132 Invalid or Missing License Key Information (5000 Only). . . . . . . . . . . . . . . . . . . . . . 16
A133 License Key Recovery Attempt (5000 Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
A134 Channel Allocation Error on Board <number> Audio Session
<session> (5000 Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
A135 Channel IP Resource Campon Error (5000 Only) . . . . . . . . . . . . . . . . . . . . . . . . . . 16
A136 Automatic Diagnostics Delivery Transmission Failure . . . . . . . . . . . . . . . . . . . . . . . 16
A137 Power Failure Detected – UPS Running on Battery (5000 Only) . . . . . . . . . . . . . . . 16
A138 Unlicensed DT1 Module <module> Port <port> Failed to
Come On-Line (5000 Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
A139 Unlicensed DT1 Module <module> Port <port> Failed
to Allocate Echo Canceller (5000 Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
A140 Mismatch Between Database and Software License . . . . . . . . . . . . . . . . . . . . . . . . 17
A141 No License for File-Based Audio <source>(5000 Only) . . . . . . . . . . . . . . . . . . . . . . 17
A142 DEI #<number> Out of Voice Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
A143 Remote Configuration Failed <reason> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
A144 Ext <eeeee> SIP Registration Failure (5000 Only). . . . . . . . . . . . . . . . . . . . . . . . . . 18
A145 Ext <eeeee> SIP Peer Out-of-Service (5000 Only) . . . . . . . . . . . . . . . . . . . . . . . . . 18
A146 Ext <eeeee> SIP Authentication Failure (5000 Only) . . . . . . . . . . . . . . . . . . . . . . . . 18
A147 Ext <eeeee> SIP Peer License Error (5000 Only) . . . . . . . . . . . . . . . . . . . . . . . . . . 19
A148 System Exceeded PSTN Call Record (5000 Only). . . . . . . . . . . . . . . . . . . . . . . . . . 19
Major Voice Processing Alarms (A200–A224) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
A200 <VoiceMailUnit>: Hard Drive Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
A201 <VoiceMailUnit>: Channel Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
A202 <VoiceMailUnit>: Database Corruption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
A203 <VoiceMailUnit>: System Link Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
A204 <VoiceMailUnit>: Version Mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Network Alarms (A225–A244) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Contents
Mitel® 5000 and Inter-Tel® Axxess® Message Print Diagnostics Manual – Issue 23, January 2011 Page vii
System Application Alarms (A1001–A1099) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
A1001 DEI/DEM Failure (5000 Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
A1002 DEI Fan Failure (5000 Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
A1003 DDM-16 in Bay <b> Failed to Power Up Due to 3-DDM-16 Limit (5000 Only) . . . . 23
A1004 DDM-16 in Bay <b> is not in a Compatible CS-5000 Chassis (5000 Only) . . . . . . 23
A1007 MSP Alert <x> (5000 Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
A1008 DDM-16 in Bay <b> Failed to Power Up Due to an Unknown
Power Supply (5000 Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
System Messages (M0001–M9999) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Operating System Startup Severe Messages (M0001–M0049) . . . . . . . . . . . . . . . . . . . . . . . . 24
M0001 CPU ROMs Failed Checksum – Bad or Not Present (Axxess Only Pre v8.0) . . . . 24
M0002 CPU Dynamic RAM Not Present or Bad (Axxess Only Pre v8.0) . . . . . . . . . . . . . 24
M0003 CPU Write-protected Database RAM Failure (Axxess Only Pre v8.0). . . . . . . . . . 25
M0004 CPU Interval Timer Failure (Axxess Only Pre v8.0). . . . . . . . . . . . . . . . . . . . . . . . 25
M0005 Task Initialization Table Error (Axxess Only Pre v8.0). . . . . . . . . . . . . . . . . . . . . . 25
M0006 Initialization Task Failure – Invalid OS Request (Axxess Only Pre v8.0). . . . . . . . 25
M0007 Exception Handler Task Failure – Invalid OS Request (Axxess Only Pre v8.0) . . 26
M0008 CPU Interrupt Level 2 Stuck True (Axxess Only Pre v8.0). . . . . . . . . . . . . . . . . . . 26
M0012 OS Initialization Failure (Axxess Only Pre v8.0). . . . . . . . . . . . . . . . . . . . . . . . . . . 27
M0014 NCC Card Conflicts with CPU-020. Please Remove (Axxess Only) . . . . . . . . . . . 27
Operating System Startup Warning Messages (M0050–M0099) . . . . . . . . . . . . . . . . . . . . . . . 28
M0050 Write-Protect Circuit Failure (Axxess Only Pre v8.0) . . . . . . . . . . . . . . . . . . . . . . . 28
M0051 Real-Time Clock Inoperative (Axxess Only Pre v8.0) . . . . . . . . . . . . . . . . . . . . . . 28
M0052 Real-Time Clock Stopped (Axxess Only Pre v8.0). . . . . . . . . . . . . . . . . . . . . . . . . 28
M0053 WRN HW OS Real-Time Clock Needs Initialization (Axxess Only Pre v8.0). . . . . 29
M0054 WRN HW OS Watchdog Interrupt Inoperative (Axxess Only Pre v8.0) . . . . . . . . . 29
Database Informational Messages (M1000–M1999) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
M1000 Off-Node Device ID <id> Automatically Created . . . . . . . . . . . . . . . . . . . . . . . . . . 30
M1001 Network Time Synchronized by Node <num> . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
M1002 Import of Device Info from Node <num> Started . . . . . . . . . . . . . . . . . . . . . . . . . . 30
M1003 Import of Device Info from Node <num> Completed . . . . . . . . . . . . . . . . . . . . . . . 30
M1004 Export of Device Info to Node <num> Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
M1005 Export of Device Info to Node <num> Completed . . . . . . . . . . . . . . . . . . . . . . . . . 31
M1006 Removing Unused Off-Node Device ID <id> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
M1007 Automatically Created Node Route Group <ext>
for Node Number <node_number>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
M1008 New Node Route Group <ext>: <status> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
M1009 Station <id> Moved from <b.p.d> to <b.p.d> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
M1010 Node <num> Refused to Start a New Import Session – <reason> . . . . . . . . . . . . 32
M1011 Delayed Major Reset <status>: <reason> <subreason> (Axxess Only) . . . . . . . . 32
M1012 Software License Loaded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
M1013 CPU Type Change from <old> to <new> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Contents
Page viii Mitel®
Axxess®
M1014 DB Backup Rescheduled Due to Lock <lock_type>. . . . . . . . . . . . . . . . . . . . . . . . 33
M1015 DB Backup Save: <status> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
M1016 DB Backup Restore: <status> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
M1017 Product Type Set to <product> (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
M1018 Bypassing DB Backup Restore (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
M1019 New Node IP Connection Group: <ext>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
M1090 Using Default Voice Mail Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
M1091 Voice Processing Unit <error>: <message> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
M1092 <network group extension> Changing its Peer-to-Peer Value to <value> . . . . . . . 34
M1093 IP Phone <id> Moved from Board <b1> to <b2> . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Hardware Informational Messages (M2000–M2999) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
M2000 Board <brd> was Reset by IOC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
M2001 Board <brd> (Card ID) <cid> Recovered from
Exception Processing (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
M2002 <b.p.d>: On-Line from <device>; <b.p.d>: Off-Line from <device> . . . . . . . . . . . . 36
M2003 <b.p.d>: OMSCI Version <version> for <board> (Axxess Only) . . . . . . . . . . . . . . 36
M2004 <text> from ASAI Device on Logical Port <log_port> (Axxess Only) . . . . . . . . . . . 37
M2005 <b.p.d>: <message> from DSS/PKM <x> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
M2006 <b.p.d>: Power-Up from <device> <power-up-data>,
<major-version>, <minor-version> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
M2007 <b.p.d>: Power-Up from DSS <x>: Version = <v> . . . . . . . . . . . . . . . . . . . . . . . . . 37
M2008 <action> from <client> Client on IP Port <port> . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
M2010 <b.p.d>: Redundant On-Line from DSS <x> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
M2011 <b.p.d>: On-Line from DSP <d>: BP = <bp>,
VSN = <v1>.<v2>, INFO = <info> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
M2012 <b.p.d>: Off-Line from DSP <d> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
M2013 <b.p.d>: Could Not <operation> Logical Port Ext <eeeee>
Reason: <why> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
M2014 <b.p.d>: Logical Port Ext <eeeee> <operation> (Axxess Only) . . . . . . . . . . . . . . . 39
M2015 <b.p.d>: Could not <operation> I/O Channel (Axxess Only) . . . . . . . . . . . . . . . . . 39
M2016 <b.p.d>: I/O Channel <operation> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . 39
M2017 <b.p.d>: <type> Response Queue <operation> (Axxess Only) . . . . . . . . . . . . . . . 40
M2018 <b.p.d>: <type> Response Queue Size <size> Bytes (Axxess Only) . . . . . . . . . . 40
M2020 Loopback Test Timed Out on <board_type> <b.p.d> . . . . . . . . . . . . . . . . . . . . . . 40
M2021 <b.p.d>: Downloading Latest Firmware Version . . . . . . . . . . . . . . . . . . . . . . . . . . 40
M2022 <b.p.d>: Downloading Latest Firmware Version Completed
Successfully (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
M2023 <b.p.d>: Skipping Boot-Code Download (Axxess Only). . . . . . . . . . . . . . . . . . . . . 41
M2024 <b.p.d>: Skipping Card-Specific Code Download (Axxess Only). . . . . . . . . . . . . . 41
M2025 Card <card> Fully Busied Out (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
M2026 The Make-Busy Switch Timed Out on Card <card> (Axxess Only) . . . . . . . . . . . . 41
M2027 <b.p.d>: Received Off-Line During Code Download (Axxess Only). . . . . . . . . . . . 42
M2028 <b.p.d>: Initializing Board’s Companding Mode to <mode> . . . . . . . . . . . . . . . . . 42
M2029 <address>: Device Busied Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
M2030 SLC16 48-Volt Power Supply Recovered on Board <board> (Axxess Only). . . . . 42
M2031 SLC16 72-Volt Power Supply Recovered on Board <board> (Axxess Only). . . . . 42
M2032 OS Info on <board_type> <b.p.d>, Additional Info: <data> (Axxess Only) . . . . . . 42

Contents
Mitel® 5000 and Inter-Tel® Axxess® Message Print Diagnostics Manual – Issue 23, January 2011 Page ix
M2033 OS Version for CPU <cpu_number> is <version_string> (Axxess Only) . . . . . . . . 43
M2034 On-Line from VoIP DSP(s) <numberstart>–<numberend> on Board <board> . . . 43
M2035 Off-Line from VoIP DSP <numberstart>–<numberend> on Board <board> . . . . . 43
M2036 Established IP LINK to Node <num> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
M2037 Closed IP LINK to Node <num> – Reason <reason> <string> . . . . . . . . . . . . . . . 44
M2038 Failed Session Startup with Node <num> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
M2039 Dead Socket Response from Node <node_num>:
Reason <code>, <code_string> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
M2040 CPC ‘*’ Button Pressed (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
M2041 CPC ‘*’ Button Acknowledged (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
M2042 Failed to Allocate a VoIP from Board <board>. . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
M2043 VoIP DSP <VoIP_DSP> on Board <board_num> is Unavailable Due to
Insufficient Networking VoIP from License (Axxess Only) . . . . . . . . . . . . . . . . . . . 46
M2044 Session <session_id> is Closed Due to Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
M2045 <b.p.d>: <type> IP Address: <address> Hostname: <name> . . . . . . . . . . . . . . . . 46
M2046 IP Connection <ext_received> Minor-Reset Notification
While Not On-Line (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
M2047 IP Connection <ext_received> Minor-Reset Notification (Axxess Only) . . . . . . . . 47
M2048 Device <address> Unbusied Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
M2049 <ext>: Application Data and Control <conn> From <device>. . . . . . . . . . . . . . . . . 47
M2050 Serial Input Queue Overflow – Character Ignored (Axxess Only) . . . . . . . . . . . . . 47
M2094 CP Time Changed for Daylight Saving Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
M2095 <b.p.d>: Automatically Enabled Premium Feature: <feature>
(Axxess Only Pre v8.0). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
M2096 <b.p.d>: Automatic Equip of <board> Successful . . . . . . . . . . . . . . . . . . . . . . . . . 48
M2097 System Reconfigure in Progress (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . 48
M2098 System Reconfigure Complete (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
M2099 <card> Real-Time Clock Stopped but Now Running (Axxess Only) . . . . . . . . . . . 49
M2100 Timed-Out Waiting for a Ring Input on DI Circuit <b.p.d> . . . . . . . . . . . . . . . . . . . 49
M2101 IPRC PAL Ignored on Board <board> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . 49
M2102 PIN Registration Successful For <new MAC address> on <extension> . . . . . . . . 49
M2103 PIN Replacement Of <old MAC address> Successful for
<new MAC address> on <extension> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Engineering Informational Messages (M3000–M3999) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
M3000 MAJOR RESET: Power-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
M3000 Minor Reset: Reset Button (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
M3000 Minor Reset: OS Detected Software Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
M3000 MAJOR RESET: OS Detected Software Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
M3000 MAJOR RESET: Watchdog Expired During OS MAJOR Reset Process. . . . . . . . 50
M3000 MAJOR RESET: Watchdog Expired During OS Minor Reset Process . . . . . . . . . 51
M3000 MAJOR RESET: Watchdog Expired During User Task MAJOR Reset Process . . 52
M3000 MAJOR RESET: Watchdog Expired During User Task Minor
Reset Process (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
M3000 MAJOR RESET: User Task Detected Software Error . . . . . . . . . . . . . . . . . . . . . . 53
M3000 Minor Reset: User Task Detected Software Error . . . . . . . . . . . . . . . . . . . . . . . . . 53
M3000 MAJOR RESET: Delayed from Minor Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
M3000 MAJOR RESET: Delayed from System Reconfigure (Axxess Only) . . . . . . . . . . . 53

Contents
Page x Mitel®
Axxess®
M3000 MAJOR RESET: Delayed from Database Programming . . . . . . . . . . . . . . . . . . . . 53
M3000 MAJOR RESET: Delayed from Heap Near Full . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
M3000 MAJOR RESET: Delayed from Heap Corruption. . . . . . . . . . . . . . . . . . . . . . . . . . 54
M3000 MAJOR RESET: Database Restore Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
M3000 MAJOR RESET: Database Programming Reset Command . . . . . . . . . . . . . . . . . 54
M3000 MAJOR RESET: Database Programming Default Database Command . . . . . . . . 54
M3000 MAJOR RESET: User Task Minor Initialization Failure (Axxess Only) . . . . . . . . . 54
M3000 Minor Reset: Battery-Backed Memory Full (Axxess Only) . . . . . . . . . . . . . . . . . . . 55
M3000 MAJOR RESET: Database Restore Connection Lost . . . . . . . . . . . . . . . . . . . . . . 55
M3000 MAJOR RESET: Delayed from Resource Reconciliation. . . . . . . . . . . . . . . . . . . . 55
M3000 MAJOR RESET: Delayed from Database Request . . . . . . . . . . . . . . . . . . . . . . . . 55
M3000 MAJOR RESET: Major (or Minor) Reset Request
from Test Driver (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
M3000 Minor RESET: Other Cabinet Pressed Reset Button (Axxess Only) . . . . . . . . . . . 55
M3000 MAJOR RESET: Other Cabinet Requested MAJOR Reset (Axxess Only) . . . . . . 55
M3000 MAJOR RESET: Code Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
M3000 MAJOR RESET: Scheduled Delayed Major. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
M3000 MAJOR RESET: Low Battery on UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
M3000 MAJOR RESET: Reset Due to Change in Mindspeed ECAN Option . . . . . . . . . . 56
M3001 System History of Node <frozen_node> <Frozen/UnFrozen>
from Node <freezing_node>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
M3002 System History of Node <frozen_node> <Frozen/UnFrozen>
by Ext <eeeee> at Node <freezing_node>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
M3003 System History <Freeze/UnFreeze> of Node <node_num>
Failed: Already <Frozen/UnFrozen> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
M3006 System in Use: Retrying Delayed Reset in 5 Minutes . . . . . . . . . . . . . . . . . . . . . . 57
M3007 Call Processing Version: <version> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
M3008 <b.p.d>: Version Info for <board>: <string> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
M3009 Retrieving System History Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
M3010 <b.p.d>: Version Info for <board>: <data> (Axxess Only) . . . . . . . . . . . . . . . . . . . 58
M3011 Automatic Diagnostics Delivery <status>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
M3012 CPH Compression Status: <status>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
M3050 BRI Trunk Port <b.p.d>: Registered SPID <spid> . . . . . . . . . . . . . . . . . . . . . . . . . 58
M3051 Mailbox Resync <status> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
M3090 Input List Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
M3091 Newer Code Image is Available (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
M3092 Modem <modem> Reset by <device> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
M3093 Modem Connect – DSP <dsp>, Circuit <circuit>,
RX/TX Speed <rx>/<tx>, Mod <modulation> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
M3094 Modem Retrain – DSP <dsp>, Circuit <circuit>,
RX/TX Speed <rx>/<tx>, Mod <modulation> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
M3095 Modem Disconnect – DSP <dsp>, Circuit <circuit> . . . . . . . . . . . . . . . . . . . . . . . . 60
M3096 Network Time Synchronization by Node <num> Ignored –
NTP Synchronization Enabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
M3100 Network Group Diagnostics Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
M3100 Network Group Diagnostics Completed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
M3101 Network Group Diagnostics has Detected Device <b.p.d> is Off-Line. . . . . . . . . . 60

Contents
Mitel® 5000 and Inter-Tel® Axxess® Message Print Diagnostics Manual – Issue 23, January 2011 Page xi
M3102 Network Group Diagnostics Detected a Device Pair <b.p.d>
and <b.p.d> Not Capable of Bidirectional Communication. . . . . . . . . . . . . . . . . . . 60
M3103 Network Group Diagnostics Detected a Firewall/NAT
Between Device Pair <b.p.d> and <b.p.d>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
M3104 Network Group Diagnostics Completed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
M3105 Feature Disabled for Peer-to-Peer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
M3106 Received Handshake from Remote Node <node> but Could Not Find Session
<session_id> or Off-Node IP Connection <connection> . . . . . . . . . . . . . . . . . . . . 61
M3107 Received Last Handshaking but Could Not Find Session ID <session_id>. . . . . . 61
M3108 Received Last Handshaking but Remote Node <node> Rejected IP Link. . . . . . . 61
M3109 Device <device> Ext <eeeee> did Not Receive Release ACK
for TI Call ID <id> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
M3110 No More Data Connections for Board <board number>. . . . . . . . . . . . . . . . . . . . . 62
M3111 Licence Manager <info>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
M3200 Periodic Database Diagnostics Options: <db_field> . . . . . . . . . . . . . . . . . . . . . . . 62
M3201 Periodic Database Diagnostics: <details> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
M3250 Periodic Resource Diagnostics Options: <db_field> . . . . . . . . . . . . . . . . . . . . . . . 63
M3251 Periodic Resource Diagnostics: <details> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
M3252 System Manager Requested Node Name Change to: <text> . . . . . . . . . . . . . . . . 63
M3253 Call Processing Successfully Connected to System Manager. . . . . . . . . . . . . . . . 63
M3254 Call Processing is Trying to Connect to System Manager
<username>@<ip_address>:<port_number> . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
M3255 <text> System Manager Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
M3256 Call Processing Received Unknown System Manager Event: <text> . . . . . . . . . . 64
M3257 Call Processing Disconnected from System Manager <error code> . . . . . . . . . . . 64
M3258 System Manager SSL Error: <text> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
M3259 Node <node> Enabled Mode <mode> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
M3500 <text> from ASAI Device on IP Address <xxx.xxx.xxx.xxx>. . . . . . . . . . . . . . . . . . 64
M3501 <text> Socket Thread Started from IP Address <xxx.xxx.xxx.xxx> . . . . . . . . . . . . 64
M3502 <text> Socket Thread Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
M3503 SYSOAI CMD: <text>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
M3504 Port <port>: SYSOAI CMD: <text>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
M3505 TCP <xxx.xxx.xxx.xxx>: SYSOAI CMD: <text> . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
M3506 Fax Tone Detected Fax Call Initiated: <board xx>,
<session xx>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
M3507 Retrieving Device File Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
M3508 NTP Synchronization Successful . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
M3509 Network Date/Time Changed by Node <num> . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
M3510 Set Date/Time Feature Code Entered by Ext <eeeee> . . . . . . . . . . . . . . . . . . . . . 66
M3511 Set Network Date/Time Feature Code Entered by Ext <eeeee> . . . . . . . . . . . . . . 66
M3512 Synchronize Network Time Feature Code Entered by Ext <eeeee> . . . . . . . . . . . 66
M3513 UPS Status <text> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
M3514 Request Remote Node <number> Span Connection Type
by <ntg> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
M3515 Received Remote Node <number> Span Connection Type
<type> Response by <ntg> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
M3516 <ntg> Remote Node <number> Span Connection Type has
Changed from <text1> to <text2>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Contents
Page xii Mitel®
Axxess®
M3517 <ntg> Remote Node <number> Span Connection Type to
<text> Due to Older System Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
M3518 DSP <number1> on Module <number2> Forced Offline Due to 4-DEI Mode . . . . 67
M3519 Remote Configuration Connection: <status> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
M3520 File-Based MOH Status: <status> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
M3521 Door Relay Activated By Ext. <eeeee> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Database Warning Messages (M4000–M4999) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
M4000 <table>: No Match with Table for <object>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
M4001 Too Many Call Routing Tables Chained Together <limit> . . . . . . . . . . . . . . . . . . . 69
M4002 Processed Invalid Call Routing Table Number <number> . . . . . . . . . . . . . . . . . . . 69
M4003 Invalid Associated Extension <eeeee> in SMDR Message . . . . . . . . . . . . . . . . . . 69
M4004 Invalid Extension <bad_ext> Removed from Extension List <ext_list> . . . . . . . . . 70
M4005 Invalid ACD Agent ID <bad_ext> Removed from Extension List <ext_list>. . . . . . 70
M4006 <prem_feat> Premium Feature Disabled on Node <number>
(Axxess Only Pre v8.0). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
M4007 Change of Off-Node Extension <ext> to <bad_ext> Failed Due to Conflict. . . . . . 70
M4008 Remote Equip/Unequip/Update of Off-Node Ext <ext>
Prevented Due to <reason> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
M4009 Device Info Import for <ext> Failed: <reason>. . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
M4010 Remote Equip of Off-Node Device <ext1> Failed: Conflict with <ext2>. . . . . . . . . 71
M4011 Another Node does Not Know About Node <number> . . . . . . . . . . . . . . . . . . . . . 71
M4012 BRI Trunk Port <b.p.d> does Not have Any SPIDS Programmed . . . . . . . . . . . . . 72
M4013 BRI Trunk Port<b.p.d> has an Invalid SPID <spid>. . . . . . . . . . . . . . . . . . . . . . . . 72
M4014 ISDN Data Call Rejected on Trunk Group or Node Trunk Group <ext>. . . . . . . . . 72
M4015 Node <number1> does Not Know About Node <number2> . . . . . . . . . . . . . . . . . 72
M4016 <ext1> is Overriding Emergency Outgoing Access for <ext2>. . . . . . . . . . . . . . . . 73
M4017 Invalid Software License Loaded: <reason> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
M4018 Invalid IP Connection ID detected: <id>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
M4019 <ext1> Does Not Have <str> Outgoing Access on Trunk
Group or Node Trunk Group or IP Connection <ext2>. . . . . . . . . . . . . . . . . . . . . . 73
M4020 Invalid Extension Dialed on SIP Peer: <ext1> from
SIP Device: <ext2> Dialed Number: <str> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Hardware Warning Messages (M5000–M5999) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
M5000 <brd_type> <slot_#>: DSP/8051 Version Number Conflict:
8051 Ver = <version>, DSP Ver = <dsp_ver> (Axxess Only). . . . . . . . . . . . . . . . . 74
M5001 <brd_type> <slot_#>: Invalid Highway or Timeslot
Specified: HWY = <highway>, TS = <timeslot> (Axxess Only) . . . . . . . . . . . . . . . 74
M5002 <brd_type> <slot_#>: DSP to Dual-Port RAM State Error for
DSP <d>: State = <state> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
M5003 <brd_type> <slot_#>: OPC-to-DSP Command Error for DSP
<x>: Command = <command> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
M5004 <brd_type> <slot_#>: DSP Illegal Response for DSP <d>:
Response = <response> (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
M5005 <brd_type> <slot_#>: DSP Response Size Error for DSP
<number>: Size = <size> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
M5006 <brd_type> <slot_#>: Unexpected DSP Reset for DSP
<number> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Contents
Mitel® 5000 and Inter-Tel® Axxess® Message Print Diagnostics Manual – Issue 23, January 2011 Page xiii
M5007 <brd_type> <slot_#>: Unexpected DSP On-Line for
DSP <number>: Boot-Page = <page> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . 76
M5008 <brd_type> <slot_#>: Boot-Page Mismatch for
DSP <number>: Boot-Page = <page> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . 76
M5009 <brd_type> <slot_#>: <num> RS-232 Frame Errors (Axxess Only) . . . . . . . . . . . 77
M5010 <brd_type> <slot_#>: RS-232 Receive Data Lost (Axxess Only) . . . . . . . . . . . . . 77
M5011 <brd_type> <slot_#>: CPU Command Size Error:
Size = <number> (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
M5012 <brd_type> <slot_#>: DSP Response Data Error for
DSP <dsp>: Data = <byte> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
M5013 <brd_type> <slot_#>: DSP Window Time-Out Error for
DSP <dsp> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
M5014 <brd_type> <slot_#>: DSP Boot Time-Out Error for
DSP <dsp> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
M5015 <brd_type> <slot_#>: Caller ID Connect When Not Ready for Caller ID <rr> . . . . 78
M5016 <brd_type> <slot_#>: RS-232 Transmit Data Lost (Axxess Only) . . . . . . . . . . . . . 78
M5017 DSS Error for DSS <number> <b.p.d>: <s-Side> Frame Error . . . . . . . . . . . . . . . 79
M5018 DSS Error for DSS <number> <b.p.d>: Command Inconsistency Error . . . . . . . . 79
M5019 DSS Error for DSS <number> <b.p.d>: Data Lost Error . . . . . . . . . . . . . . . . . . . . 79
M5020 <b.p.d>: Caller ID Terminated Due to Connect Timer Expired. . . . . . . . . . . . . . . . 80
M5021 <b.p.d>: Caller ID Terminated Due to Data Timer Expired . . . . . . . . . . . . . . . . . . 80
M5022 <b.p.d>: Caller ID Terminated Due to Carrier Lost. . . . . . . . . . . . . . . . . . . . . . . . . 80
M5023 <b.p.d>: Caller ID Terminated Due to Frame Error . . . . . . . . . . . . . . . . . . . . . . . . 80
M5024 <b.p.d>: Caller ID Terminated Due to Break Detected. . . . . . . . . . . . . . . . . . . . . . 80
M5025 <eeeee>: Hardware Off-Line for Serial Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
M5028 High Ring Line Error for <b.p.d> End High Ring Line Error for <b.p.d>. . . . . . . . . 81
M5029 Invalid CO Line State Error for <b.p.d>: State = <xx> . . . . . . . . . . . . . . . . . . . . . . 81
M5030 <b.p.d>: Version Not Supported = <x> <phone> . . . . . . . . . . . . . . . . . . . . . . . . . . 82
M5031 <b.p.d>: Version Not Supported = <v> (DSS <x>). . . . . . . . . . . . . . . . . . . . . . . . . 82
M5032 <b.p.d>: Input from Off-Line <device>: <msg>. . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
M5033 <b.p.d>: Input from Off-Line <board>: <msg> . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
M5034 <b.p.d>: Input from Off-Line DSS <x>: <msg>. . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
M5035 <b.p.d>: Input from Unequipped <device>: <msg> . . . . . . . . . . . . . . . . . . . . . . . . 83
M5036 <b.p.d>: Invalid Power-Up from <device> <power-up-data>,
<major-version>, <minor-version> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
M5037 Audio Path Blocking: <path-owner> Already Using Path <x> of <b.p.d>. . . . . . . . 83
M5038 Audio Path: Invalid Requesting Device <b.p.d>. . . . . . . . . . . . . . . . . . . . . . . . . . . 83
M5039 <b.p.d> <board1>: Incompatible DB Type = <board2> . . . . . . . . . . . . . . . . . . . . . 84
M5040 <b.p.d> <board1>: Ignored DB Type = <board2> . . . . . . . . . . . . . . . . . . . . . . . . . 84
M5041 <b.p.d> <board>: Input for Non-Existent DTMF Receiver: <msg>. . . . . . . . . . . . . 84
M5042 <b.p.d> <board>: Input for Non-Allocated DTMF Receiver: <msg>. . . . . . . . . . . . 85
M5043 <b.p.d> <board>: Input for Non-Existent Caller ID Receiver: <msg>. . . . . . . . . . . 85
M5044 <b.p.d> <board>: Input for Non-Allocated Caller ID Receiver: <msg>. . . . . . . . . . 85
M5045 DSS <x> <b.p.d>: Off-Line Ignored DSS is Off-Line . . . . . . . . . . . . . . . . . . . . . . . 86
M5048 <b.p.d>: Invalid Board Type <board-type> for Hardware System . . . . . . . . . . . . . 86
M5049 <b.p.d>: Invalid Port Type <port-type> for <board> . . . . . . . . . . . . . . . . . . . . . . . . 86
M5052 <b.p.d>: Null Hardware Address in Message for <board> . . . . . . . . . . . . . . . . . . . 87

Contents
Page xiv Mitel®
Axxess®
M5054 <b.p.d>: Invalid On-Line Data for DSP <dsp-num>:
BP = <page>, VSN = <v1>.<v2>, INFO = <dsp-info> . . . . . . . . . . . . . . . . . . . . . . 87
M5055 <b.p.d>: SL Adapter Plugged Into Keyset Device Ignored. . . . . . . . . . . . . . . . . . . 87
M5056 <b.p.d>: Keyset Device Plugged into SL Adapter Ignored. . . . . . . . . . . . . . . . . . . 87
M5057 <b.p.d>: DSP Watchdog Error from <name> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
M5058 <b.p.d>: Internal DSP Firmware Error from <name> . . . . . . . . . . . . . . . . . . . . . . . 88
M5059 <b.p.d>: DSP Write Protect Violation from <name>. . . . . . . . . . . . . . . . . . . . . . . . 88
M5060 <b.p.d>: DSP Static Variable Check Violation from <name> . . . . . . . . . . . . . . . . . 88
M5061 <b.p.d>: DSP Invalid Command from Microcontroller from <name> . . . . . . . . . . . 88
M5062 <b.p.d>: Inconsistency Error from <name> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
M5063 <b.p.d>: Output Queue Overflow Error from <name> . . . . . . . . . . . . . . . . . . . . . . 89
M5064 <b.p.d>: Soft Error from <name> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
M5065 <b.p.d>: DSP Receive Buffer Empty Error from <name>. . . . . . . . . . . . . . . . . . . . 89
M5066 <b.p.d>: DSP Transmit Buffer Full Error from <name> . . . . . . . . . . . . . . . . . . . . . 89
M5067 <b.p.d>: Layer 2 Communications Errors from <name> . . . . . . . . . . . . . . . . . . . . 90
M5068 <b.p.d>: Device Reset Due to Excessive Layer 2 Comm
Errors from <name> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
M5069 <b.p.d>: Device Lockout Due to Excessive Layer 2 Comm
Errors from <name> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
M5070 <b.p.d>: Excessive Data Errors from <name> . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
M5071 <b.p.d> Port Reset Due to Excessive Data Errors from <name>. . . . . . . . . . . . . . 92
M5072 <b.p.d> Port Lockout Due to Excessive Data Errors from <name> . . . . . . . . . . . . 92
M5075 <b.p.d> Unexpected <string> Input from RS-232 Port (Axxess Only) . . . . . . . . . . 92
M5076 <b.p.d> Ignoring Input from Unequipped MDPM: <msg> . . . . . . . . . . . . . . . . . . . 92
M5077 <b.p.d> DSP Invalid Coefficient ID from <name> . . . . . . . . . . . . . . . . . . . . . . . . . 93
M5078 <b.p.d> DSP Real-Time Shortage for <name> . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
M5079 <b.p.d> RAM Sanity Check Error for <name> . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
M5080 <b.p.d> LCD RAM Sanity Check Error for <name> . . . . . . . . . . . . . . . . . . . . . . . . 93
M5081 <b.p.d> LCD Wait Ready Error for <name>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
M5082 <name> Once Allocated by <b.p.d> No Longer In Use – Making Available . . . . . 94
M5083 <b.p.d> PP Device State Error for <name> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
M5084 <b.p.d> DID Ready-Timeout Sync Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
M5085 <b.p.d> Trunk Ready Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
M5086 <time> Threshold for <threshold> Errors Exceed on <board_type> <b.p.d>. . . . . 95
M5087 OS Error on <board_type> <b.p.d>, Additional Info: <data> . . . . . . . . . . . . . . . . . 95
M5088 <b.p.d> Outgoing E&M Call was Blocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
M5089 <b.p.d> Caller ID Receiver Unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
M5090 Rhetorex Driver Function <driver-func> Failed on
Channel <chan-num>: Result = <func-result> (VPU/EM Only) . . . . . . . . . . . . . . . 96
M5091 <b.p.d> <board>: Input for Non-Existent Speakerphone: <msg> . . . . . . . . . . . . . 96
M5092 <b.p.d> <board>: Input for Non-Allocated Speakerphone: <msg> . . . . . . . . . . . . 97
M5093 <b.p.d> <item> RS-232 Response Queue Blocked
(<num> Tries) (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
M5094 <b.p.d> <item> RS-232 Response Queue Overflow
<num> Bytes (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
M5095 <b.p.d>: Timed-Out Waiting for CO Service Information . . . . . . . . . . . . . . . . . . . . 98
M5096 <b.p.d>: Unable to Dedicate Voice Channel. None are Available for Use . . . . . . . 98
M5097 <b.p.d>: Unable to Dedicate Voice Channel. Resource Failure. . . . . . . . . . . . . . . 99

Contents
Mitel® 5000 and Inter-Tel® Axxess® Message Print Diagnostics Manual – Issue 23, January 2011 Page xv
M5098 <b.p.d>: Online Ignored for <type> DSS/PKM unit <limit: [limit]> . . . . . . . . . . . . . 99
M5099 <card>: Real-Time Clock is Stopped (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . 100
M5100 <b.p.d>: Communications Error from <name> (Axxess Only) . . . . . . . . . . . . . . . 100
M5101 <b.p.d>: Error Message Lost for <name> (Axxess Only). . . . . . . . . . . . . . . . . . . 100
M5102 <b.p.d>: Incorrect Interrupt Mask for <name> (Axxess Only) . . . . . . . . . . . . . . . 100
M5103 <b.p.d>: No Response Error from <name> (Axxess Only). . . . . . . . . . . . . . . . . . 100
M5104 <b.p.d>: OMSCI Error Code from <name> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
M5105 <b.p.d>: Spurious Reset for <name> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . 101
M5106 <b.p.d>: State Error for <name> (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . 101
M5107 <b.p.d>: SWI Error from <name> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . 101
M5108 <b.p.d>: Transmit Data Register Empty for <name> (Axxess Only) . . . . . . . . . . 101
M5109 <b.p.d>: Timer Error for <name> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . 101
M5110 <b.p.d>: Transmission Error from <name> (Axxess Only). . . . . . . . . . . . . . . . . . 102
M5111 <b.p.d>: Trap Error for <name> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . 102
M5112 <b.p.d>: Spurious Reset for <name> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . 102
M5113 <b.p.d>: <name> Received Ground Start Programming (Axxess Only) . . . . . . . 102
M5114 <b.p.d>: Reconfigure Request from <name> (Axxess Only) . . . . . . . . . . . . . . . . 102
M5115 PP Command Sent After <num> Tries (Axxess Only) . . . . . . . . . . . . . . . . . . . . . 103
M5116 <b.p.d>: (RMGR) Invalid PP Response: Type = <xx>,
Board = <bb>, Circuit = <cc>, MSG = <zz> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
M5117 <b.p.d>: (RMGR) Dialing Time-Out Error for <b.p.d> . . . . . . . . . . . . . . . . . . . . . 103
M5118 <b.p.d>: (RMGR) DSP <x> Status Error = <error> . . . . . . . . . . . . . . . . . . . . . . . 103
M5119 <side>: Fiber-Optic Local Error Count too High;
Rate = <rate> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
M5121 <side>: Fiber-Optic Remote Error Count too High;
Rate = <rate> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
M5122 Nodes did Not Respond to Broadcast Message from
Ext <eeeee>: Nodes <node_list> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
M5123 <b.p.d> <board>: Incompatible ISDN FW Version = <ver1> (Expecting <ver2>)
(Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
M5124 <b.p.d> <board>: Incompatible FW Version = <ver1>
Expecting <ver2> or Higher (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
M5125 Received Call on Unequipped Trunk <b.p.d> . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
M5126 <b.p.d> Jumper Prevents Boot-Code Upgrade (Axxess Only). . . . . . . . . . . . . . . 105
M5128 <b.p.d> Board is Out of Sync with Download Task (Axxess Only). . . . . . . . . . . . 105
M5129 <b.p.d> Missing Jumper Protection for Card's Boot Sector (Axxess Only) . . . . . 106
M5130 <b.p.d>: Must Remove BBPC for Normal Operation (Axxess Only) . . . . . . . . . . 106
M5131 <b.p.d>: Boot Code Image is Empty (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . 106
M5132 <b.p.d>: Name Code Image is Empty (Axxess Only). . . . . . . . . . . . . . . . . . . . . . 106
M5133 <time>: Threshold for <threshold> Errors Exceed on BRI Port <b.p.d>. . . . . . . . 106
M5134 OS Version Mismatch: Version Should be at
Least <version_string> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
M5135 <b.p.d>: (RMGR) Invalid DSP Command: Size = <xx>, Command = <zz>. . . . . 107
M5136 <b.p.d>: Caller ID Transmitter Unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
M5137 <b.p.d>: IP SoftPhone Programmed as an IP Keyset Device is Ignored . . . . . . . 107
M5138 (RMGR) DSP Dialing Timeout Error for <b.p.d> . . . . . . . . . . . . . . . . . . . . . . . . . 108

Contents
Page xvi Mitel®
Axxess®
M5139 (RMGR) DSP Digit Queue Full Error for <b.p.d> . . . . . . . . . . . . . . . . . . . . . . . . . 108
M5140 IP Phone With MAC <MAC address> Locked Out Due to
Failed PIN Attempts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Engineering Warning Messages (M6000–M6999) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
M6000 Invalid Reset Response Board <board>:
DPR-WStat = <status>, IOC-State = <ioc_state> (Axxess Only) . . . . . . . . . . . . . 109
M6001 Reset Error Found by Board <board>: IOC-State = <ioc_state> . . . . . . . . . . . . . 109
M6002 Power-Up Board <board> Not in Reset State:
PP-State = <pp_state>, IOC-State = <ioc_state>. . . . . . . . . . . . . . . . . . . . . . . . . 110
M6003 Power-Up Invalid Board = <board>:
Board ID = <brd_id>, IOC-State = <ioc_state> . . . . . . . . . . . . . . . . . . . . . . . . . . 110
M6004 Illegal Configure State = <ioc-substate>: In-Prog Flag = <config-flag> . . . . . . . . 111
M6005 Board <board> Not Operational after Power-Up:
PP-State = <pp-state>, IOC-State = <ioc-state> . . . . . . . . . . . . . . . . . . . . . . . . . 111
M6006 Board <board> Not Responding:
IOC-State = <ioc-state>, Sub-State = <ioc-substate> . . . . . . . . . . . . . . . . . . . . . 112
M6007 Illegal Exception State = <ioc-substate>: In-Prog Flag = <exception-flag> . . . . . 112
M6008 Board <board> Not Responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
M6009 Time-Out Awaiting Minor Init ACK: Board = <board>,
IOC-State = <ioc-state>) (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
M6010 DPR Window Control ACK Invalid Window Status:
Board = <board>, IOC-State = <ioc-state>, Status = <status>,
PP-State = <pp-state> (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
M6011 DPR Receive Queue Error: Board = <board> IOC-State = <ioc-state>,
Status = <status> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
M6012 DPR Window Control ACK Invalid DPR Status:
Board = <board>, IOC-State = <ioc-state>, Status = <status>,
PP-State = <pp-state> (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
M6013 Received DPR Interrupt in Invalid State:
IOC-State = <ioc-state> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
M6014 Board <board> Not in PPCB List: PPCB-List-Field = <ppcb> . . . . . . . . . . . . . . . 114
M6015 Board <board> Not Found in PPCB List <ppcb> . . . . . . . . . . . . . . . . . . . . . . . . . 115
M6016 Illegal MAJOR State (<major-substate>) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
M6017 Time-Out Awaiting MAJOR Init ACK: Board <board> (Axxess Only). . . . . . . . . . 115
M6018 Illegal Minor State <minor-substate> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
M6019 NULL Queue Deallocate Attempt. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
M6020 Input Queue Illegal Msg Length = <length>: 1st-Byte = <byte>. . . . . . . . . . . . . . 116
M6021 Input Queue Illegal Device Type: Msg Length = <length>,
Device-Type = <type>, 2nd-Byte = <byte>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
M6022 Input Queue Illegal Command: Msg Length = <length>,
Device-Type = <type>, Command = <command> . . . . . . . . . . . . . . . . . . . . . . . . 116
M6023 Input Queue Illegal Board = <board>: Device Type = <type>,
Command = <command>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
M6024 Board <board> Unexpected State: IOC-State = <ioc-state>,
PP-State = <pp-state> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
M6025 Board <board> Message with Invalid Length <length> (Axxess Only). . . . . . . . . 117
M6026 SEND – Invalid Board Address <board> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
M6027 DKSC Illegal Message Length <length> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Contents
Mitel® 5000 and Inter-Tel® Axxess® Message Print Diagnostics Manual – Issue 23, January 2011 Page xvii
M6028 DKSC Illegal Port: Board = <board> MsgLength = <length>
Command = <command> Port = <port>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
M6029 DPR Window Control ACK Time-Out: Board = <board>,
Status = <status>, PP-State = <pp-state> (Axxess Only). . . . . . . . . . . . . . . . . . . 119
M6030 Timer Interrupt in Invalid State <ioc-state> (Axxess Only). . . . . . . . . . . . . . . . . . 119
M6031 Interrupt Timer with Invalid Time-Out ID <timer_ID> . . . . . . . . . . . . . . . . . . . . . . 119
M6032 Processed Packet to UnInitialized DKSC Port = <b.p.d>:
Queue-Type = <type>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
M6033 DKSC Illegal Command: Board = <board>
Msg Length = <length> Command = <command> . . . . . . . . . . . . . . . . . . . . . . . . 120
M6034 IOC Timed-Out Waiting for DSP <dsp> to Reset (Axxent Only) . . . . . . . . . . . . . 120
M6035 DSP <number> Not Responding (Axxent Only). . . . . . . . . . . . . . . . . . . . . . . . . . 120
M6036 DSP DPR Window Control ACK Time-Out:
DSP = <number> Status = <status> (Axxent Only) . . . . . . . . . . . . . . . . . . . . . . . 120
M6037 Not Compatible SW Version in Board <board> (Axxess Only) . . . . . . . . . . . . . . 120
M6038 Fiber Error Class (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
M6046 Board <board> Reset Itself – <status>:
IOC-State = <ioc-state>, PP-State = <pp-state> (Axxess Only). . . . . . . . . . . . . . 121
M6047 Serial Port <b.p.d> Lost at Least One Outgoing Message (Axxess Only) . . . . . . 121
M6050 OS Request <request>: Unexpected Status <status> . . . . . . . . . . . . . . . . . . . . . 122
M6051 <routine>: OS Request <request>: Queue Full Status Returned. . . . . . . . . . . . . 122
M6052 OS Request <request>: Clock Failure Status Returned. . . . . . . . . . . . . . . . . . . . 122
M6053 OS Request <request>: Invalid Delay <delay> (Axxess Only). . . . . . . . . . . . . . . 123
M6054 OS Request <request>: Invalid Task ID <task-id> (Axxess Only) . . . . . . . . . . . . 123
M6055 OS Request <request>: Attempted to Abort
Non-Preemptable Task <task-id> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . 123
M6056 OS Request <request>: Invalid Message Length <length> (Axxess Only) . . . . . 123
M6057 OS Request <request>: Invalid Board Number <b.p.d> (Axxess Only) . . . . . . . . 124
M6058 OS Request <request>: Invalid Port Number <b.p.d> (Axxess Only) . . . . . . . . . 124
M6059 OS Request <request>: Timer for Task <task-id>
Not Found <byte_list> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
M6060 OS Request <request> for <b.p.d>: Port Already Allocated (Axxess Only) . . . . . 124
M6061 OS Request <request> for <b.p.d>:
Maximum Ports Already Allocated (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . 125
M6062 OS Request <request> for <b.p.d>: Port Off-Line (Axxess Only) . . . . . . . . . . . . 125
M6064 OS Request <request> Logical Port <port>: Port Unavailable (Axxess Only) . . . 125
M6065 OS Request <request> for Logical Port <port>:
Port Not Allocated (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
M6066 OS Request <request> for Logical Port <port>:
Incompatible Protocol <value> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
M6067 OS Request <request>: Invalid Use of Preemptable
Request by Task <task-id> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
M6068 OS Request <request>: Invalid Time Buffer <buffer> . . . . . . . . . . . . . . . . . . . . . 126
M6069 OS Request <request>: Invalid Date Buffer <buffer>. . . . . . . . . . . . . . . . . . . . . . 126
M6070 System History of Node <frozen_node> Automatically
Frozen Due to Software Exception (Axxess Only Pre v8.2) . . . . . . . . . . . . . . . . . 127
M6071 System History of Node <frozen_node>
Automatically Frozen Due to Freeze-On String . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Contents
Page xviii Mitel®
Axxess®
M6072 Automatic System History Freeze of Node <node_num>
Failed: Already Frozen (Axxess Only Pre v8.2) . . . . . . . . . . . . . . . . . . . . . . . . . . 127
M6073 <b.p.d> Automatic Equip of <board> Failed: <reason> . . . . . . . . . . . . . . . . . . . . 127
M6074 Invalid Digit String <invalid length> with Max Length <max length> . . . . . . . . . . 128
M6080 <routine>: Null Pointer Received . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
M6081 Extra Timer for Task <task-id>: <timer>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
M6082 Unrecognized Timer for Task <task-id>: <timer>. . . . . . . . . . . . . . . . . . . . . . . . . 128
M6083 Unexpected Message for Task <task-id>: <msg> . . . . . . . . . . . . . . . . . . . . . . . . 128
M6084 Unrecognized Message for Task <task-id>: <msg>. . . . . . . . . . . . . . . . . . . . . . . 129
M6085 <b.p.d> On-Line Ignored for PRI Board,
Check Advanced CO Interfaces (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . 129
M6090 DOS Operation <op> Failed: File = <file>, Access = <type>,
Handle = <handle>, Result = <result> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
M6091 Invalid Event in State <state>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
M6092 Attempt to Reference Nonexistent Mailbox <mailbox> . . . . . . . . . . . . . . . . . . . . 130
M6093 Attempt to Request Operation from Null Audio Port . . . . . . . . . . . . . . . . . . . . . . 130
M6094 HW System Out of Sync for <b.p.d> Ext <eeeee>. . . . . . . . . . . . . . . . . . . . . . . . 130
M6095 <Voice_Mail_Unit>: Minor Version Mismatch. . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
M6096 CP Timed Out Trying to Setup Call to ASAI Device. . . . . . . . . . . . . . . . . . . . . . . 130
M6097 Exception Log Index Error – Reset to First Record . . . . . . . . . . . . . . . . . . . . . . . 131
M6098 Exception Log Record Checksum Failure – Record Cleared at <address>. . . . . 131
M6099 Corrupted Queue was Cleared: <queue_name> . . . . . . . . . . . . . . . . . . . . . . . . . 132
M6100 CPU with MAC Address <macaddr> Does Not have
ATM Only PAL (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
M6101 Message System Version <version> Not Compatible Upgrade Node <node> . . 132
M6102 Extension List Failure <reason>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
M6103 Exceeded Max Number of Off-Node Devices: Failed to Create <id>. . . . . . . . . . 133
M6104 Generic Resource Failure <reason>: Data = <data> (Axxess Only) . . . . . . . . . . 133
M6105 On-Line Failure Board <board> – Single Cabinet System (Axxess Only) . . . . . . 133
M6106 Message Print Queue Copy Allocation Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
M6107 Datagram Message Cannot be Routed: <msg_name> . . . . . . . . . . . . . . . . . . . . 133
M6108 No Node Route Group Programmed for Node <node> . . . . . . . . . . . . . . . . . . . . 133
M6109 Record-A-Call Cannot Record Agent Helper or Supervisor . . . . . . . . . . . . . . . . . 134
M6110 Unable to Reserve Data Connection IP Port: <port_id> for
Device: <device_id> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
M6111 Unable to Reserve Data Connection IP Port: <port_id> for
Device: <device_id> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
M6112 Buffer Overrun . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
M6113 Manager Node Change Request Failed Due to <text> . . . . . . . . . . . . . . . . . . . . 135
M6114 Fax Call Failure Due to Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
M6115 Networking Call Failure Due to Insufficient Networking VoIPs from License . . . . 135
M6116 <ext>: Auto-NAT Detection Failed – <string> . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
M6117 NTP Synchronization Failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
M6118 <Station eeee> and <IP Connection eeee> have Same IP Address –
May Interfere with Auto-NAT Detection Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
M6119 <eeee>: Auto-NAT Detection Result is Not Confirmed . . . . . . . . . . . . . . . . . . . . 136
M6120 Failed to Allocate VoIP Resource for Ext <eeeee> <string> . . . . . . . . . . . . . . . . 136
M6121 Cannot Monitor Heap (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Contents
Mitel® 5000 and Inter-Tel® Axxess® Message Print Diagnostics Manual – Issue 23, January 2011 Page xix
M6122 Exceeded Max Number of Agent IDs: Failed to Create <id> . . . . . . . . . . . . . . . . 137
M6123 Conference Break Up Failed for <eeee>
Due to No Remaining VoIPs Conference Parties Disconnected . . . . . . . . . . . . . 137
M6124 <s1> Module <N1> Port <N2> <s2> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
M6125 Device <ext> Failed to Find the Other Device <ext1> System
Echo Canceller Configuration Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
M6126 <eeee>: Audio Receive Port Changed From <old_port> to <new_port> . . . . . . . 138
M6127 Generic SIP Error Message <s> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
M6128 <s1> File-Based Audio Source <N1> <s2> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
M6129 Module <number1> in DEI <number2> Failed to Come
Online: Not in Quad-DEI Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
M6130 File-Based Audio Source <N1> - <s1>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
M6131 HTML Application File Not Found: Profile <number> File <filename> . . . . . . . . . 139
M6132 <eeee>: HTML Application <app> Not Found for Language <lang> . . . . . . . . . . 139
M6133 <eeee>: HTML Application <app> Not Found for Device Type <device> . . . . . . 139
Database Severe Error Messages (M7000–M7999) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
M7000 Battery-Backed Memory Full for Equip of <object> <b.p.d>. . . . . . . . . . . . . . . . . 140
M7001 Database Defaulted Due to OS Indicates Battery-Backed
Memory Corruption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
M7001 Database Defaulted Due to Internal Database Pointer is Invalid . . . . . . . . . . . . . 140
M7001 Database Defaulted Due to Forced Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
M7001 Database Defaulted Due to CODE Change: Last Function Relocated . . . . . . . . 141
M7001 Database Defaulted Due to CODE Change: Last CODE Table Relocated . . . . . 141
M7002 Battery-Backed Memory Full for Extension List Addition <ext> . . . . . . . . . . . . . . 142
M7003 Database Out-of-Synch: Record <id>, Sequence <seq>,
Bit <bit>, Max Bit <maxbit>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
M7004 Database Compression/Decompression Error. . . . . . . . . . . . . . . . . . . . . . . . . . . 142
M7005 Another Node does Not Know About Node <number> . . . . . . . . . . . . . . . . . . . . 143
M7006 Node <number1> does Not Know About Node <number2>. . . . . . . . . . . . . . . . . 143
M7007 Invalid Software License – Reset in <xx> Minutes. . . . . . . . . . . . . . . . . . . . . . . . 143
Hardware Severe Error Messages (M8000–M8999) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
M8000 <string> Condition Detected on <board_type> <b.p.d> . . . . . . . . . . . . . . . . . . . . 144
M8001 <board_type> Problem: <type> (North America) . . . . . . . . . . . . . . . . . . . . . . . . . 144
M8001 <board_type> Problem: <type> (Europe). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
M8002 <string> Condition Cleared on <board_type> <b.p.d> . . . . . . . . . . . . . . . . . . . . . 146
M8003 All Calls on <board_type> <b.p.d> have been Dropped . . . . . . . . . . . . . . . . . . . 146
M8004 <board_type> <b.p.d> Failed <test_type> Self-Test . . . . . . . . . . . . . . . . . . . . . . 146
M8005 <device> <b.p.d> Command too Large for Buffer:
Length <xx > Buffer Size <yy> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
M8009 T1 Card <card> Detected Missing Network Clock Card
(Axxess Only Pre v8.0). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
M8010 <side>: Fiber FPR Indicates Abnormal Status = <status> (Axxess Only) . . . . . . 147
M8011 <side>: No Signal from Fiber Optic Cable (Axxess Only) . . . . . . . . . . . . . . . . . . 148
M8012 <side>: No Signal from Fiber Optic Cable;
Resetting Communication (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
M8013 <side>: Fiber-Optic Multiplexer is Out-of-Sync:
Sync = <sync> (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Contents
Page xx Mitel®
Axxess®
M8014 <side>: Fiber-Optic Multiplexer is Out-of-Sync (Two Masters): Sync = <sync>
(Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
M8015 <side>: Fiber-Optic Multiplexer is Out-of-Sync;
Resetting Comm Sync = <sync> (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . 149
M8019 <side>: Fiber Controller Inactive (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . 149
M8020 <side>: Fiber Controller Inactive too Long;
Resetting Communications (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
M8021 <side>: No Response from Other Fiber Controller (Axxess Only) . . . . . . . . . . . . 150
M8022 <side>: Fiber Queue Time Out (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
M8023 <side>: CP on Both Slave and Master (Axxess Only) . . . . . . . . . . . . . . . . . . . . . 150
M8024 <side>: Fiber Error: Two Slaves Detected; Error Count =
<count> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
M8026 <b.p.d> Illegal Data Byte Sent to Board: Type = <xx>,
Board = <bb>, Circuit = <cc> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
M8027 <b.p.d> Illegal <type> Sent to Board: <data>. . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
M8028 <b.p.d> Illegal <type> Sent to Single-Line Adapter . . . . . . . . . . . . . . . . . . . . . . . 152
M8030 SLC16 48-Volt Power Supply Fail on Board <board> (Axxess Only). . . . . . . . . . 152
M8031 SLC16 72-Volt Power Supply Fail on Board <board> (Axxess Only). . . . . . . . . . 152
M8032 <b.p.d> SLC16 QSLAC Failure for Devices <devices> (Axxess Only) . . . . . . . . 152
M8046 <b.p.d> Invalid Subtask ID <task-ID> for <device>: <msg>. . . . . . . . . . . . . . . . . 153
M8047 <b.p.d> Invalid Subtask ID <task-ID> for <board>: <msg> . . . . . . . . . . . . . . . . . 153
M8050 <b.p.d> Null Message for <device> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
M8051 <b.p.d> Null Message for <board>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
M8053 <b.p.d> Invalid DSP Input <dsp_inp> from DSP <dsp_num>: <msg>. . . . . . . . . 155
M8056 <b.p.d> <board>: Incompatible ISDN FW Version = <ver1> Expecting <ver2>
(Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
M8057 <b.p.d> <board>: Incompatible FW Version = ver1;
Expecting ver2 or Higher (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
M8058 <b.p.d> <board>: No Downloadable Firmware (Axxess Only). . . . . . . . . . . . . . . 156
M8059 <b.p.d> Bad Length in Code Image: <0xHHHHHHHH> (Axxess Only) . . . . . . . . 156
M8060 <b.p.d> Bad Starting Address in Code Image: <0xHHHHHHHH>
(Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
M8061 <b.p.d> Boot Length Mismatch: Computed = <0xHHHHHHHH>, Image =
<0xHHHHHHHH> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
M8062 <b.p.d> Boot Checksum Mismatch:
Computed = <computed>, Image = <image> (Axxess Only) . . . . . . . . . . . . . . . . 157
M8063 <b.p.d> Card-Specific Checksum Mismatch:
Computed = <computed>, Image = <image> (Axxess Only) . . . . . . . . . . . . . . . . 157
M8064 <b.p.d> Boot Code Received Unknown Message:
<xx,xx,xx,xx,xx> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
M8065 <b.p.d> Code/Board Mismatch: Code ID = <0xXX_code>,
Board ID = <0xXX_board> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
M8066 <b.p.d> Three Consecutive Download Attempts Failed (Axxess Only) . . . . . . . . 158
M8073 <b.p.d> Invalid <item> in Hardware Message: <msg>. . . . . . . . . . . . . . . . . . . . . 158
M8074 <b.p.d> Invalid <item> in Hardware Error Message: <msg> . . . . . . . . . . . . . . . . 159
M8080 <string> on BRI Port <b.p.d> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
M BRI Port Problem: <type> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
M8082 <string> Condition Cleared on BRI Port <b.p.d> . . . . . . . . . . . . . . . . . . . . . . . . . 159
M8083 BRI Port <b.p.d> in Dead State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Contents
Mitel® 5000 and Inter-Tel® Axxess® Message Print Diagnostics Manual – Issue 23, January 2011 Page xxi
M8090 Unable to Open COM2 Port: Result = <result> (Axxess Only) . . . . . . . . . . . . . . 160
M8091 <ext>: Illegal Message Type Sent to Device:
<protocol_type> <reject_msg_typ> <info> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
M8092 Emergency Call Failed on Analog Line <error cause = error)> . . . . . . . . . . . . . . 160
Engineering Severe Error Messages (M9000–M9999) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
M9000 MAJOR RESET/Minor Reset: OS Detected Software Error. . . . . . . . . . . . . . . . . 161
M9000 MAJOR RESET: Watchdog Expired During OS MAJOR Reset Process. . . . . . . 161
M9000 Minor Reset: Watchdog Expired During OS Minor Reset Process . . . . . . . . . . . 161
M9000 MAJOR RESET: Watchdog Expired During User Task
MAJOR Reset Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
M9000 Minor Reset: Watchdog Expired During User Task Minor Reset Process . . . . . . 161
M9000 MAJOR RESET/Minor Reset: User Task Detected Software Error . . . . . . . . . . . 162
M9001 <type-of-exception>: Unrecognized Reset Code <0xHHHH> . . . . . . . . . . . . . . . 162
M9002 <type-of-exception>: <exception-description> (Axxess Only) . . . . . . . . . . . . . . . 162
M9002 Operator Request (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
M9002 POST Queue Overflow (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
M9002 Watchdog Occurred (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
M9002 Port Wait Queue Overflow (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
M9002 Quantum Count Failure (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
M9002 Executive Request Failure (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
M9002 Addressing Error (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
M9002 Illegal Instruction (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
M9002 Zero Divide (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
M9002 Check Instruction (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
M9002 Trap V Instruction (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
M9002 Privilege Violation (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
M9002 Trace (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
M9002 L1010 (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
M9002 L1111 (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
M9002 Reserved Vector (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
M9002 Format Error (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
M9002 Uninitialized Vector (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
M9002 Spurious Interrupt (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
M9002 Trap 0, Trap 6, Trap 7, Trap 8,..., Trap 15 (Axxess Only) . . . . . . . . . . . . . . . . . . 165
M9002 Bus Error (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
M9002 Timer Overflow Error (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
M9002 Message Length Error (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
M9002 Invalid Logical Address from IOC (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . 165
M9002 Real-Time Task too Far Behind (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . 166
M9002 Parity Error (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
M9002 Invalid OS Command (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
M9002 User Task Requested Reset (Axxess Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
M9003 <type-of-exception>: Unrecognized Exception Code (<0xHHHH>): <msg> . . . . 166
M9004 Heap Overflow (Axxess Only Pre v8.0) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
M9005 Heap Check Failure: <reason> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
M9006 Device: <routine-name> Extension Failure <ext>, Device <username> . . . . . . . 167
M9007 Device: <routine-name> Could Not Allocate Non-Dialable Extension . . . . . . . . . 167

Contents
Page xxii Mitel®
Axxess®
M9008 Device: <routine-name> Could Not Release Non-Dialable Extension . . . . . . . . . 167
M9009 Caller <ext-1> Dropped by <ext-2> While Recovering
from an Invalid Forward Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
M9010 Static Constructor Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
M9011 ASAI User Info Message Exceeds Maximum Allowed Length. . . . . . . . . . . . . . . 168
M9012 ASAI Call Dropped by Call Processing Due to Invalid Call State. . . . . . . . . . . . . 168
M9013 ASAI Call Dropped by ASAI Peer Due to Invalid Call State. . . . . . . . . . . . . . . . . 168
M9014 Unable to Realloc Memory for ASAI User Info Message . . . . . . . . . . . . . . . . . . . 169
M9015 The Dynamic Heap has been Defragmented (Axxess Only) . . . . . . . . . . . . . . . . 169
M9016 DSP Watchdog Detected Failure of <device> . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
M9020 Exception Recorded: DMTRACK Synchronization Error on
Port <port> (Axxess Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
M9021 <eeee>: Null VoIP DSP Resource Pointer Found in
<routine> Resulting in No/One-Way Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
M9022 <eeee>: Invalid Audio Receive Port Range Received – Result = No Audio . . . . 170
M9090 <Voice_Mail_Unit> PC Watchdog Reset Occurred (VPU/EM Only) . . . . . . . . . . 170

Mitel® 5000 and Inter-Tel® Axxess® Message Print Diagnostics Manual – Issue 23, January 2011 Page 1
Overview
Overview
The Message Print Diagnostics Manual supports both the Mitel 5000 Communications Platform
(CP) and the Inter-Tel Axxess system. This manual contains alarm and message definitions to
make it easier for the user to find needed information. When necessary, alarm and message
definitions are tagged for clarification (see Table 1) to identify product-specific information.
Table 1. Product Descriptors
This Tag... Has this meaning...
Axxess Only Pre v8.0 The alarm or message and the definition information is only applicable to an Inter-Tel
Axxess system that is v8.0 (or earlier).
Axxess Only Pre v8.2 The message and the definition information is only applicable to an Inter-Tel Axxess
system that is prior to v8.2.
Axxess Only Pre v8.2
Action
Steps the customer or installation technician can take to correct the alarm or message is
only applicable to an Inter-Tel Axxess system that is prior to v8.2
Axxess Only The alarm or message and the definition information is only applicable to an Inter-Tel
Axxess system that is v8.1 (or later).
Axxess Field(s) The variable field(s) in the alarm or message is only applicable to an Inter-Tel Axxess
system.
Axxess Cause(s) The cause(s) of the alarm or message is only applicable to an Inter-Tel Axxess system.
Axxess Action Steps the customer or installation technician can take to correct the alarm or message is
only applicable to an Inter-Tel Axxess system.
Axxess FS Action Action the Field Service Technician is to take in response to the alarm or message is
only applicable to an Inter-Tel Axxess system.
Axxess Post v8.2 and
5000
The message and the definition information is only applicable to an Inter-Tel Axxess
system that is v8.2 (or later) and is also applicable to a Mitel 5000 system.
Axxess Post v8.2 and
5000 Action
Steps the customer or installation technician can take to correct the alarm or message is
only applicable to an Inter-Tel Axxess system that is v8.2 (or later) and is also applicable
to a Mitel 5000 system.
5000 Only The alarm or message and the definition information is only applicable to a Mitel 5000.
5000 Field(s) The variable field(s) in the alarm or message is only applicable to a Mitel 5000 system.
5000 Cause(s) The cause(s) of the alarm or message is only applicable to a Mitel 5000 system.
5000 Action Steps the customer or installation technician can take to correct the alarm or message is
only applicable to a Mitel 5000 system.
5000 FS Action Action the Field Service Technician is to take in response to the alarm or message is
only applicable to a Mitel 5000 system.
UVM Only The information is only applicable to a system using the Mitel 5000 Unified Voice
Messaging.
VPU/EM Only The information is only applicable to a system using external Voice Mail.
Axxent Only The alarm or message and the definition information is only applicable to an Inter-Tel
Axxent system.

Alarm Messages (A000–1099): Minor System Alarms (A000–A019)
Page 2 Mitel® 5000 and Inter-Tel® Axxess® Message Print Diagnostics Manual – Issue 23, January 2011
Alarm Messages (A000–1099)
Minor System Alarms (A000–A019) (see below): Can be handled without calling a technician.
Minor Voice Processing Alarms (A020–A039) (see page 5): Can be handled without calling a
technician.
Major System Alarms (A100–A199) (see page 8): Require assistance from a technician.
Major Voice Processing Alarms (A200–A224) (see page 20): Require assistance from a
technician.
Network Alarms (A225–A244) (see page 22): These alarms are for either Call Processing or
Voice Processing and are handled the same as the local alarm is handled.
System Application Alarms (A1001–A1099) (see page 23): These alarms indicate an issue with
one of the system applications. See the individual alarm descriptions for additional information.
Minor System Alarms (A000–A019)
This section defines the minor System alarms. These alarms can generally be handled by the
customer without the need for a service call.
A000 Alarm Automatically Cleared
FIELDS: None.
CAUSE: The condition causing the alarm was resolved and the alarm automatically cleared itself.
ACTION: None.
A001 Alarm Manually Cleared by Ext <eeeee>
FIELDS: eeeee The extension number of the device that cleared the alarm.
CAUSE: An administrator entered the "Clear Alarm" feature code.
ACTION: None.
A002 Network Alarm Automatically Cleared
FIELDS: None.
CAUSE: The condition causing the alarm was resolved and the alarm automatically cleared itself.
ACTION: None.
A003 Network Alarm Manually Cleared by Ext <eeeee>
FIELDS: eeeee The extension number of the device that cleared the alarm.
CAUSE: An administrator entered the Clear Network Alarm feature code.
ACTION: None.
A010 Ext <eeeee> – <username> is Off-Hook (5000 Only)
FIELDS: eeeee The extension number of the device that is off-hook.
username The username of the device that is off-hook
CAUSE: The handset of the indicated extension has been removed from the cradle (on-hook) position for
longer than the Inactivity Alarm timer allows.
ACTION: Return the handset of the indicated extension to the cradled (on-hook) position.
NOTE There is a system flag that can disable this alarm.

Mitel® 5000 and Inter-Tel® Axxess® Message Print Diagnostics Manual – Issue 23, January 2011 Page 3
A011 Emergency Call Made by Ext <eeeee> – <username> @
<hot_desk_info> (5000 Only)
FIELDS: eeeee The extension number of the device that made the emergency call.
username: The username of the device that made the emergency call.
hot_desk_info: If Hot Desking exists, the extension and username of the Hot Desk base phone
location.
CAUSE: A station dialed the Emergency Call feature code to report an emergency.
ACTION: No action is required other than to clear the alarm. It may be helpful to determine who made the
emergency call to handle the emergency situation in an orderly manner (directing emergency
services to the requesting party, etc.).
A012 SMDR Printer Off-Line (Axxess Only)
FIELDS: None.
CAUSES: The system could not write to the SMDR printer for 5 minutes. The problem can be one of the
following:
The printer ran out of paper (Data Terminal Ready [DTR] is not asserted) and hardware
handshaking is enabled.
The printer cable is unplugged or the printer is powered off.
The printer cable, printer, or serial port are faulty.
Database Programming or the Voice Processing was connected for a duration of 5
minutes to the port that SMDR is programmed to use and there was SMDR information to
print.
ACTION: Remedy the problem according to causes listed, and then verify that printing continues.
A013 Message Printer Off-Line (Axxess Only)
FIELDS: None.
CAUSES: The system could not write to the Message Print printer for 5 minutes. The problem can be one
of the following:
The printer ran out of paper (Data Terminal Ready [DTR] is not asserted) and hardware
handshaking is enabled.
The printer cable is unplugged or the printer is powered off.
The printer cable, printer, or serial port are faulty.
Database Programming or the Voice Processing was connected for a duration of 5
minutes to the port that message print is programmed to use and there were messages to
print.
ACTION: Remedy the problem according to causes listed, and then verify that printing continues.
A014 Real-Time Clock Needs to be Set (Axxess Only)
FIELDS: None.
CAUSE: The real-time clock chip (present only with a MEM board on the CPU board) has not been
initialized and needs to be initialized before it can begin keeping proper time. This condition will
occur when a system is first set up. This condition also occurs when the system is powered
down and the battery jumper disabled or the battery is removed. It also occurs if a tech removes
the MEM board from the CPU, for example, to upgrade ROMs or a PAL.
ACTION: At an administrator station, enter the “Set Date and Time” feature code and program the
system's date and time.
NOTE
A database restore will set the time and date to that of the remote computer if the
restore occurs on a system where the time and date are uninitialized.

Page 4 Mitel® 5000 and Inter-Tel® Axxess® Message Print Diagnostics Manual – Issue 23, January 2011
A015 Hardware Real-Time Clock Inoperative (Axxess Only)
FIELDS: None.
CAUSE: The hardware real-time clock chip is not operating. This may occur when a system is first set
up. This condition also may occur when the system is powered down and the battery jumper
disabled or the battery is removed.
ACTION: Cycle power to the system.
A016 No Delayed Major Because System Busy
FIELDS: None.
CAUSE: The system was unable to perform a scheduled delayed major reset because the system was
not idle. The system will continue to try to perform the delayed major reset every 5 minutes.
This could be cause by the system being truly busy. For Axxess v9.0 or 5000 v1.0 and later, a
programming inactivity timer will automatically close the connection when Database
Programming remains connected and idle for the duration of the timer setting. In this instance,
the system is not prevented from performing a major reset as scheduled. However, if the
“Forced Reset If Not Idle” flag in Database Programming is enabled, the system will perform the
delayed major regardless if the system is idle or not.
ACTION: Dump the call diagnostics to determine what calls on preventing the system to reset. If the
active calls are not correct, run the “Resource” Periodic Diagnostics to attempt to repair the
stale resources. If this fails, reset the system manually.
A017 System Manager Link Connection Error <num>: <string>
FIELDS: num The certificate/link error code number.
string The certificate/link error.
CAUSE: There are many reasons the certificate can fail verification. Common errors are #9 (certificate
not yet valid) and #19 (self-signed certificate). Error code 0 typically indicates an incorrect IP
address, username, or password. The error string comes from a generic SSL library. Because
the phones can only display 16 characters, for any error strings that are greater than 16
characters, the system will show CERTIFICATE ERR. The user can go into message print log to
view the true SSL error string and the text based explanation of the error.
ACTION: Most errors can be resolved by ensuring you are connecting to the correct System Manager
server, re-uploading the correct System Manager certificate, and/or ensuring that the system
time is set correctly.
A018 Invalid System Manager Certificate
FIELDS: None.
CAUSE: A corrupt certificate file was uploaded or there was an error in writing the file.
ACTION: Re-upload the certificate, or if that file is damaged, create a new certificate in the System
Manager and upload that certificate.

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