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Misty Milligan
Cell- 832.577.4297 18600 S. Parkview Dr. Apt 623, Houston, TX 77084
Email- made_misty_wbu@yahoo.com
Summary
Dedicated & motivatedto maintainingcustomer satisfaction and contributing tocompany success.Proven ability to establish rapport with clients
and maintain communication.Reliable and driven,with strongtime managementandprioritization abilities.
Skills
Exceptional communication skills andphoneetiquette, interpersonal skillsdeveloped through customer service,taskdriven andprompt, great
ability to type anddocumentdata accurately,proficientwith officetools, highly organizedanddetail oriented. Programs I amfamiliar with include
Word 07’ & 10’, Excel,Power Point & Outlook& Masterview.
Experience
Air Liquide Healthcare America Corporation April 2015- Present
 Order PlacementSpecialist/ CustomerService: PlaceandconfirmcustomersMedicalGasorders, respondto questionsandconcerns about service
and escalatecallsappropriately,consultwith customers toevaluate needs,consistently improve customer satisfaction through expert resolution of
conflicts,issues and concerns, work successfully with Plant personnelandCSR team. Providedback-upfor other CSR reps when needed. New
accountdevelopment(contact, order placementprocess),Maintainedknowledge on all customersaccounts in my areas of respons ibility (West
Coast) Daily use ofGoogle,excel, Trackabout, Oracle (R12)
Jan-Pro Cleaning Systems November 2013- April 2015
OperationsCoordinator/ CustomerServiceManager: Customer Service& Satisfaction, coldcallingandmaintaining records for over300 customer
accounts,managing & closingaction plansandcomplaintsfromclients, coordinatingand schedulingthe OPSdepartment’sinspections&
performance evaluations. Maintaining correspondencewith franchiseesregardingthestatus of their accounts. Daily use of Masterview, MS 10,
Excel & Outlook.
Portrait Innovations March 2013-July 2013
Manager on Duty/Photographer:As MOD it wasmy responsibility to manageall studiooperationsincluding shooting/selling,customer service and
all managerial duties.(opening/ closing, maintainingcorrespondenceswith ourcorporate officesvia e-mail,managing schedules for allemployees,
labor plansect.) Programs usedon a daily bases include Outlook,Excel, MicrosoftWord 2010
A Touch of Health Wellness Spa December 2007 – February 2013
Front Desk Assistant/SalesAssociate:Organization andmerchandizing,file documents, greetandassistclientsand obtain necessary paperwork,
schedulingappointmentsandtreatments.Customer serviceandsatisfaction.
Education
Wayland Baptist University August 2006 – December 2011
- Bachelor of Arts in History with English Minor --- 3 credits pending
Lockhart High School August 2002 – May 2006
2
- High School Diploma
References
Robin Vonheeder (Current Manager)
Manager- Customer Service- Air Liquide Healthcare
12800 West Little York Rd, Houston TX
281-793-9210
Rebecca Dove
Owner Jan-Pro Cleaning Systems- Houston
15810 Park Ten Place
Suite 135
Houston, TX 77084
281-921-9001
Glenn Wright
Production Manager Air Liquide Healthcare- Etiwanda
760-780-2237
12460 Arrow Route,
Etiwanda, CA 91739

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Misty Customer Service Res (2)

  • 1. Misty Milligan Cell- 832.577.4297 18600 S. Parkview Dr. Apt 623, Houston, TX 77084 Email- made_misty_wbu@yahoo.com Summary Dedicated & motivatedto maintainingcustomer satisfaction and contributing tocompany success.Proven ability to establish rapport with clients and maintain communication.Reliable and driven,with strongtime managementandprioritization abilities. Skills Exceptional communication skills andphoneetiquette, interpersonal skillsdeveloped through customer service,taskdriven andprompt, great ability to type anddocumentdata accurately,proficientwith officetools, highly organizedanddetail oriented. Programs I amfamiliar with include Word 07’ & 10’, Excel,Power Point & Outlook& Masterview. Experience Air Liquide Healthcare America Corporation April 2015- Present  Order PlacementSpecialist/ CustomerService: PlaceandconfirmcustomersMedicalGasorders, respondto questionsandconcerns about service and escalatecallsappropriately,consultwith customers toevaluate needs,consistently improve customer satisfaction through expert resolution of conflicts,issues and concerns, work successfully with Plant personnelandCSR team. Providedback-upfor other CSR reps when needed. New accountdevelopment(contact, order placementprocess),Maintainedknowledge on all customersaccounts in my areas of respons ibility (West Coast) Daily use ofGoogle,excel, Trackabout, Oracle (R12) Jan-Pro Cleaning Systems November 2013- April 2015 OperationsCoordinator/ CustomerServiceManager: Customer Service& Satisfaction, coldcallingandmaintaining records for over300 customer accounts,managing & closingaction plansandcomplaintsfromclients, coordinatingand schedulingthe OPSdepartment’sinspections& performance evaluations. Maintaining correspondencewith franchiseesregardingthestatus of their accounts. Daily use of Masterview, MS 10, Excel & Outlook. Portrait Innovations March 2013-July 2013 Manager on Duty/Photographer:As MOD it wasmy responsibility to manageall studiooperationsincluding shooting/selling,customer service and all managerial duties.(opening/ closing, maintainingcorrespondenceswith ourcorporate officesvia e-mail,managing schedules for allemployees, labor plansect.) Programs usedon a daily bases include Outlook,Excel, MicrosoftWord 2010 A Touch of Health Wellness Spa December 2007 – February 2013 Front Desk Assistant/SalesAssociate:Organization andmerchandizing,file documents, greetandassistclientsand obtain necessary paperwork, schedulingappointmentsandtreatments.Customer serviceandsatisfaction. Education Wayland Baptist University August 2006 – December 2011 - Bachelor of Arts in History with English Minor --- 3 credits pending Lockhart High School August 2002 – May 2006
  • 2. 2 - High School Diploma References Robin Vonheeder (Current Manager) Manager- Customer Service- Air Liquide Healthcare 12800 West Little York Rd, Houston TX 281-793-9210 Rebecca Dove Owner Jan-Pro Cleaning Systems- Houston 15810 Park Ten Place Suite 135 Houston, TX 77084 281-921-9001 Glenn Wright Production Manager Air Liquide Healthcare- Etiwanda 760-780-2237 12460 Arrow Route, Etiwanda, CA 91739