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Misra, D.C.(2009) Knowledge Management For E Government IIPA New Delhi 10.7.09

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Dr D.C. Misra
Dr D.C. Misra

This is a comprehensive presentation on introduction of knowledge management in e-government in developing countries

EducationBusiness
1 of 66
Indian Institute of Public Administration, New Delhi Training Programme on Advanced – Cyber laws, Information Security and Software Quality Assurance for Scientists and Technologists Sponsored by Department of Science and Technology, Government of India
Knowledge Management for E-government ,[object Object],[object Object],[object Object],[object Object],[object Object]
I Brief History of KM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Brief History of KM ,[object Object],[object Object],[object Object]
II Rise of Knowledge Worker and Knowledge Economy ,[object Object],[object Object],[object Object],[object Object]
III. What is Knowledge Management (KM)? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IV. Importance of Knowledge Management (KM) for E-government (KM4Eg) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Decision-Making Process in Government supported by E-government ,[object Object],INPUT KNOWLEDGE OUTPUT Policies, Programmes, . Implementation Decision-Making Process Supported by E-government/Information Security
Worldwide Original Content Stored in Paper ,[object Object],[object Object],Source: How much information 2003 1,633.8 Total 0.9 Newsletters 6 Journals 52 Mass market periodicals 1,397.5 Office Documents 138.4 Newspapers 39 Books Terabytes Type of Content
Importance of Knowledge Management (KM) for E-Government (KM4Eg) ,[object Object],[object Object],[object Object],[object Object],[object Object]
V. Exploding Five Myths in KM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
VI Perspectives for KM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
VII Issues in KM ,[object Object],[object Object],[object Object],[object Object],[object Object]
VIII Knowledge Pyramid ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Figure 2 Knowledge Pyramid ,[object Object],Wisdom Knowledge Information Data
IX. Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
X. Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Table 2 Page count of selected E-government sites available through Google (June 2005) ,[object Object],7,200,000 .gov.au Australia 4 9,280,000 .gov.uk UK 3 12,100,000 .gc.ca Canada 2 368,000,000 .gov USA 1 Number of web pages Government domain Country S.N.
Table 2 Page count of selected E-government sites available through Google (June 2005) 388,000 .gov.si Slovenia 10 728,000 .gov.th Thailand 9 887,000 . gov.hk Hong Kong 8 816,000 gov.za South Africa 7 1,290,000 .gov.nz New Zealand 6 2,630,000 .gov.cn China 5
ACT on Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Information Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Information Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
XI Citizen, State and Information: The Right to Information ,[object Object],[object Object],[object Object],[object Object]
The Right to Information ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Right to Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Right to Information ,[object Object],[object Object],[object Object]
The Right to Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
XII. Knowledge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tacit Knowledge ,[object Object],[object Object],[object Object]
Knowledge Sources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Locating Knowledge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
XIII. Dimensions of KM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The PPT Model in KM ,[object Object],The PPT Model in KM People Process Technology
XIV. Knowledge Management Cycle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KM Cycle: Phase I ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KM Cycle: Phase II ,[object Object],[object Object],[object Object],[object Object],[object Object]
KM Cycle: Phase III ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KM Cycle Phase IV ,[object Object],[object Object],[object Object],[object Object],[object Object]
KM Cycle: Phase V ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KM Cycle: Phase VI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Figure 4 Knowledge Management Cycle ,[object Object],The KM Cycle 1 Undertake Knowledge Audit 4 Store Knowledge 5 Use Knowledge 2 Create Knowledge 3 Capture Knowledge 6 Review Knowledge
XV. Knowledge Management Toolbox ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge Management Toolbox ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge Management Toolbox ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge Management Toolbox ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
XVI Knowledge Management and Technology ,[object Object],Storage Media Storing 5 Artificial Intelligence Summarising 4 Office Suite Applications Composing 3 Computer Languages (XML, RDF) Categorising 2 Search Engines Searching 1 Technology Functionality S.N.
Knowledge Management and Technology Source: Based on Riley 2003, Wagner et al. 2003 and Klishewski Jeenicke 2004 Semantic Web Technologies Metadata Standards and Interoperability 10 Customer Relationship Management (CRM) Software Customer Relationship 9 Content Management Systems Content Management 8 Groupware Workflow 7 Networks Distributing 6
XVII. Wisdom ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
XVIII. Guiding Principles for Introduction of KM in E-government ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Guiding Principles for Introduction of KM in E-government ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Guiding Principles for Introduction of KM in E-government ,[object Object],[object Object],[object Object],[object Object]
Guiding Principles for Introduction of KM in E-government ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Guiding Principles for Introduction of KM in E-government ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
XIX. KM in E-government: The E-Business Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Operationalising KM in E-government ,[object Object],E-BUSINESS PLAN Knowledge Management Sub-Plan Change Management Sub-Plan
XX Conclusion ,[object Object],[object Object],[object Object],[object Object],[object Object]
To sum up: The following has been covered in my presentation to-day. Information X Data IX Knowledge Pyramid VIII Issues in KM4Eg VII Perspectives for KM4Eg VI Exploding 5 Myths in KM4Eg V Importance KM for E-government IV What is KM? III Rise of KW and KE II Brief History of KM I Conclusion XX KM in E-government: The E-Business Plan XIX GPs for KM in E-gov XVIII Wisdom XVII KM and Technology XVI KM Toolbox XV KM Cycle XIV Dimensions of KM XIII Knowledge XII Citizen, State and Information XI
Knowledge Management for E-government ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Misra, D.C.(2009) Knowledge Management For E Government IIPA New Delhi 10.7.09

  • 1. Indian Institute of Public Administration, New Delhi Training Programme on Advanced – Cyber laws, Information Security and Software Quality Assurance for Scientists and Technologists Sponsored by Department of Science and Technology, Government of India
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  • 27. Table 2 Page count of selected E-government sites available through Google (June 2005) 388,000 .gov.si Slovenia 10 728,000 .gov.th Thailand 9 887,000 . gov.hk Hong Kong 8 816,000 gov.za South Africa 7 1,290,000 .gov.nz New Zealand 6 2,630,000 .gov.cn China 5
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  • 55. Knowledge Management and Technology Source: Based on Riley 2003, Wagner et al. 2003 and Klishewski Jeenicke 2004 Semantic Web Technologies Metadata Standards and Interoperability 10 Customer Relationship Management (CRM) Software Customer Relationship 9 Content Management Systems Content Management 8 Groupware Workflow 7 Networks Distributing 6
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  • 65. To sum up: The following has been covered in my presentation to-day. Information X Data IX Knowledge Pyramid VIII Issues in KM4Eg VII Perspectives for KM4Eg VI Exploding 5 Myths in KM4Eg V Importance KM for E-government IV What is KM? III Rise of KW and KE II Brief History of KM I Conclusion XX KM in E-government: The E-Business Plan XIX GPs for KM in E-gov XVIII Wisdom XVII KM and Technology XVI KM Toolbox XV KM Cycle XIV Dimensions of KM XIII Knowledge XII Citizen, State and Information XI
  • 66.