Misra, D.C. (2009) Government 2.0_The Hype and the Reality_ 11.9.2009


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A brief introduction to Government 2.0.

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Misra, D.C. (2009) Government 2.0_The Hype and the Reality_ 11.9.2009

  1. 1. GOVERNMENT 2.0 The Hype and the Reality by Dr D.C.Misra
  2. 2. Government 2.0 <ul><li>by </li></ul><ul><li>Dr D.C.Misra </li></ul><ul><li>Independent E-government Consultant </li></ul><ul><li>New Delhi, India </li></ul><ul><li>Email: [email_address] </li></ul><ul><li>Blog: http://egov-india.blogspot.com / </li></ul><ul><li>Think Tank: http:// tech.groups.yahoo.com/group/cyber_quiz </li></ul><ul><li>Tel: 91-11- 2245 2431 </li></ul><ul><li>Fax: 91-11- 4244 5183 </li></ul>
  3. 3. What is proposed to be covered? <ul><li>I . Introduction </li></ul><ul><li>II. Characteristic Features of Web 2.0 </li></ul><ul><li>III. Seven Principles of Web 2.0 </li></ul><ul><li>IV. Government 1.0 </li></ul><ul><li>V. Government 2.0 </li></ul><ul><li>VI. Distinction between Government </li></ul><ul><li>1.0 and government 2.0 </li></ul><ul><li>VII. Importance of Government 2.0 </li></ul><ul><li>VIII.Conclusion </li></ul>
  4. 4. I. Introduction <ul><li>According to, The term &quot;Web 2.0&quot; was coined by Darcy DiNucci in her article Fragmented Future in 1999 ( Wikipedia). </li></ul><ul><li>It started gaining in popularity when O'Reilly Media and MediaLive hosted the first Web 2.0 conference in October 2004. </li></ul>
  5. 5. II. Characteristic Features of Web 2.0 <ul><li>The Web as a platform, </li></ul><ul><li>Harnessing Collective Intelligence, </li></ul><ul><li>Data is the Next Intel Inside, </li></ul><ul><li>End of the Software Release Cycle , </li></ul><ul><li>Lightweight Programming Models , </li></ul><ul><li>Software Above the Level of a Single Device, </li></ul><ul><li>Rich User Experiences (O’Reilly 2005). </li></ul>
  6. 6. III. Seven Principles of Web 2.0 <ul><li>1. Services, not packaged software, with cost- </li></ul><ul><li>effective scalability, </li></ul><ul><li>2. Control over unique, hard-to-recreate data </li></ul><ul><li>sources that get richer as more people use them, </li></ul><ul><li>3. Trusting users as co-developers, </li></ul><ul><li>4. Harnessing collective intelligence, </li></ul><ul><li>5. Leveraging the long tail through customer self- </li></ul><ul><li>service, </li></ul><ul><li>6. Software above the level of a single device, and </li></ul><ul><li>7. Lightweight user interfaces, development </li></ul><ul><li>models, AND business models (O’Reilly 2005). </li></ul>
  7. 7. IV. Government 1.0 <ul><li>A one-way flow of information from government to citizens. </li></ul><ul><li>As such citizen has neither any say nor any control over it. </li></ul><ul><li>It is up to the government to decide what information to give and in what form, when should information be updated, and in what way should the information be presented, etc. </li></ul><ul><li>Irani (2009:15), for example, notes about official web sites: “Dead links, flickering images, flashing text, under construction warnings, phone numbers that do not exist, and email IDs that bounce are the salient features of most GoI portals.” </li></ul>
  8. 8. V. Government 2.0 <ul><li>Government 2.0 bridges the gulf between the citizen and the state. </li></ul><ul><li>Its essence is interaction between the citizen and the state. </li></ul><ul><li>It expands the boundary of government by encouraging and undertaking collaboration of state with the citizens to serve them better. </li></ul><ul><li>It strives for open and transparent government. </li></ul><ul><li>It helps citizens help themselves. It uses the tools of Web 2.0 like blogs , wikis , mash ups and folksonomy (as distinct from taxonomy). </li></ul><ul><li>Recently another dimension has been added to Government 2.0 under which citizens collaborate among themselves to produce new e-government products and services, typically based on data placed in public domain by the government. </li></ul>
  9. 9. VI. Distinction between Government 1.0 and Government 2.0 <ul><li>Government 1.0 is Hierarchical, Rigid while Government 2.0 is Networked, Collaborative and Flexible </li></ul><ul><li>Government 1.0 is One-size-fits-all, Monopoly, Single channel while Government 2.0 is Personalized, Choice-based and Multi-channel </li></ul><ul><li>Government 1.0 is Input- oriented, and Closed while Government 2.0 is Outcome-driven and Transparent (Macmillan, Medd and Hughes 2008). </li></ul>
  10. 10. VI. Importance of Government 2.0 <ul><li>Williams foresees Web 2.0 technologies “to transform service delivery, make smarter policies, flatten silos and, most importantly, reinvigorate democracy.” (Klein 2008). </li></ul><ul><li>Don Tapscott, the author of Growing Up Digital and Wikinomics has claimed that “government 2.0” was the most important change for government in more than a century (Davenport 2008). Is this hype, a tall claim or a realistic assessment? </li></ul>
  11. 11. VII. Conclusion <ul><li>Going by the earlier record of introduction of such innovations in government, Government 2.0 too will become a part of government. </li></ul><ul><li>But it may have a limited impact on citizen empowerment and the way a government functions. </li></ul><ul><li>Much will depend upon the government in opening up to citizens. </li></ul><ul><li>Despite this sobering assessment, Government 2.0 is an ideal attempting to transform Gov to MyGov , as Eggers points out in his book Government 2.0 (Eggers 2007). </li></ul><ul><li>Democracies worldwide have no choice but to pursue the ideal of Government 2.0 with full vigour. </li></ul>
  12. 12. End of Presentation <ul><li>From Author’s Forthcoming </li></ul><ul><li>E-government: </li></ul><ul><li>The New Frontier in Governance </li></ul><ul><li>--Dr D.C.Misra </li></ul>