Knowledge Management and Governance Reform

997 views

Published on

Presentation held as an introduction to Knowledge Management during an Executive Course on strategic communication s for governance reform before participants from the Middle east and Subsaharan Africa - so what are the links between KM, strategic communication and governance reform?!

Published in: Education, Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
997
On SlideShare
0
From Embeds
0
Number of Embeds
18
Actions
Shares
0
Downloads
49
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Knowledge Management and Governance Reform

  1. 1. Knowledge Management (KM) ?! Some terminology, key elements & tools – and what it might have to do withstrategic communication for governance reform Sören Bauer, pr audit, Washington DC, 26 July 2011
  2. 2. KEY OBJECTIVESThis presentation will aim to convince you that1.KNOWLEDGE is the only resource that becomes MORE when you USE it! DARE TO SHARE (with the right people!), all will2. if you BENEFIT, and you’ll move FASTER ! YOU don’t know – you just need to KNOW3. it’s not a problem if WHO KNOWS – and DARE TO ASK !
  3. 3. KEY TERMINOLOGYBeware!This presentation will bombardyou with new terms and terminology such as1. Tacit and explicit knowledge2. Information society vs. Knowledge society3. Knowledge mapping4. Intellectual capital report5. Killer application6. Community of Practice7. Open Government Data
  4. 4. WHO IS BEHIND THIS PRESENTATION ?Ugochukwu N. Ugbor:“Getting knowledge focused”… as well as Google Alerts on“knowledge management” inEnglish, French, Portuguese
  5. 5. MAIN TOPICS OF THIS PRESENTATION1. What is knowledge?2. Why is knowledge so important?3. Knowledge mapping and intellectual capital4. Success stories of strategic knowledge sharing • Creating a knowledge networking culture at Siemens – the killer application! • Knowledge Management at the Asian Development Bank • Knowledge management and sharing in Africa • Open Government Data OGD5. … and maybe powerful questions!
  6. 6. TACIT AND EXPLICIT KNOWLEDGEExplicit knowledge is knowledge that1. can be articulated, codified, and stored …2. … in media such as databases, books, manuals, procedures and how-to video or other …3. … can be readily transmitted to others. The information contained in encyclopedias (including Wikipedia) are good examples of explicit knowledge.Wikipedia.org
  7. 7. TACIT AND EXPLICIT KNOWLEDGETacit (also: informal) knowledge is knowledge that is1. unwritten, unspoken, and hidden vast storehouse of knowledge held by practically every human being, based on his or her emotions, experiences, insights, intuition, observations and internalized information2. difficult to transfer to another person by means of writing it down or verbalising it.3. integral to the entirety of a persons consciousness, is acquired largely through association with other people, and requires joint or shared activities to be imparted from on to another.
  8. 8. TACIT = ICEBERGTacit knowledge is like theSUBMERGED PART OF AN ICEBERG.It constitutes THE BULK OF WHAT ONE KNOWS,and forms the UNDERLYING FRAMEWORKthat MAKES EXPLICIT KNOWLEDGE POSSIBLE !!!
  9. 9. Why is knowledge so importantKNOWLEDGE is1. the key driver for change2. the key element for innovation and individual as well as organizational learning3. highly linked to “leadership” i.e. how people run organizations and enable / allow for knowledge networking
  10. 10. POWERFUL EXAMPLES OF STRATEGIC KNOWLEDGE SHARING FOR WHOM AND WHY does structured information andKNOWLEDGE sharing and networking matter ?
  11. 11. POWERFUL EXAMPLES OF STRATEGIC KNOWLEDGE SHARINGKnowledge sharing and networking matters for,among others,1. Societies / countries / regions2. International organisations3. Companies
  12. 12. Knowledge in societiesKnowledge in societies / countries / regions: Information society vs. Knowledge society
  13. 13. Information society vs. knowledge societyKnowledge societiesare not to be confused withInformation societies.Knowledge societies contribute to thewell-being of individuals and communities,and encompass social, ethical and politicaldimensions.“Towards Knowledge Societies“, UNESCO, 2005
  14. 14. Information society vs. knowledge society Information societies, on the other hand, are based on technological breakthroughs that risk providing little morethan “a mass of indistinct data” for those who don’t have the skills to benefit from it.
  15. 15. Information society vs. knowledge society Villa El Salvador inPeru is a communityof several thousand people who wereevicted from Lima in 1971.
  16. 16. Information society vs. knowledge societySettled in the desert, theybuilt, without any outsideassistance, schools andeducation centers andturned their slum into anorganized town of morethan 400,000 inhabitants.
  17. 17. Ninety-eight percent ofchildren in the town go toschool, adult illiteracy is thelowest in the country at 4.5percent and more than15,000 students are enrolledin the University of Villa ElSalvador or in universities inthe capital, Lima. Information society vs. knowledge society
  18. 18. Knowledge can be assessed and mapped – Arab Knowledge Report
  19. 19. Knowledge can be assessed and mapped – Intellectual Capital ReportThere exists a triadicrelationship amongknowledge,development,and freedom. Arab Knowledge Report 2009, p. 27
  20. 20. Want to know more? Go to:www.slideshare.net/ajtalukdar/what-is-an-intellectual-capital-report-presentation
  21. 21. Knowledge in societiesKnowledge in companies
  22. 22. STRATEGIC KNOWLEDGE SHARING - COMPARATIVE ADVANTAGE OF COMPANIES "We understand that the only competitive advantage the company of the future will haveis its ability to learn faster than its competitors“(Arie De Geus, 38 years with Royal Dutch Shell, former Executive Vice President and Planning Director, Board Member of Organizational Learning Center at Massachusetts Institute of Technology MIT)
  23. 23. Creating a knowledge networking culture – the killer applicationOne needs to bring many elements together to create aknowledge networking culture.One element is akiller-application in orderto make people talk about knowledge networking!
  24. 24. Key issues for creating a knowledge networking culture –Further elements for Knowledge Networking 1. must be wanted 2. is compatible with business model and incentive system 3. is supported by management 4. is integrated into business 5. is communicated (viral?) 6. needs task/tool-fit (use-case analyses) 7. needs high usability & „fun“ of use 8. needs killer-application 9. needs expectation management 10. needs success stories 11. creates appreciation and trust
  25. 25. KM at the most amazing learning International Financial InstitutionAsian Development Bank:“Communities of Practice (CoPs) …… are groups of people who …… generate, nurture, and share knowledge in theirchosen field.” www.adb.org
  26. 26. KM at ADB: www.adb.org/Knowledge-Management/
  27. 27. KM 4 DEVELOPMENT & INNOVATION IN AFRICA – IT’S HAPPENING!
  28. 28. KM 4 DEVELOPMENT & INNOVATION IN AFRICA – IT’S HAPPENING! Did you know …… that there are 48 hr gatheringsin Lagos, Nigeria, …
  29. 29. KM 4 DEVELOPMENT & INNOVATION IN AFRICA – IT’S HAPPENING! …of ideas, people and digital tools aimed at creating novel web & mobile solutions to transform citizen participation in governance ?! FIND OUT MORE
  30. 30. STRATEGIC KNOWLEDGE SHARING FOR GOVERNANCE – TECH-IN.ORG
  31. 31. One more thing: Open Government Data (OGD) !!!
  32. 32. After a five years battle, OGD in Kenya proudly presents:
  33. 33. “The data release will completely change the way the government deals with the public and will strike a huge blow against corruption …”
  34. 34. OBJECTIVES ACHIEVED ???1.KNOWLEDGE is the only resource that becomes MORE when you USE it2.If you DARE TO SHARE (with the right people !), all will BENEFIT, and you’ll move FASTER YOU don’t know – you just3. It’s not a problem if need to KNOW WHO KNOWS – and DARE TO ASK
  35. 35. POWERFUL QUESTIONSAny (powerful) questions? Please ask!pr auditSören Bauers.bauer@pr-audit.comSkype: soren.bauer+43 664 530 7334+216 245 465 24 Thank you!
  36. 36. Web sourceswww.allkm.com/km-basics/explicit-knowledge.phpwww.youtube.com/watch?v=pQHX-SjgQvQ&feature=relatedwww.corfinaf.dewww.siliconfareast.com/learning-organization.htmhttp://kmca2012.blogspot.com/2011/07/keynote-speakers-include.htmlwww.slideshare.net/ajtalukdar/what-is-an-intellectual-capital-report-presentationwww.washcommunication.blogspot.comwww.adb.org/Knowledge-Managementwww.tech-in.orghttp://bit.ly/open-data-map#www.opendata.go.kewww.cpj.org/blog/2011/07/kenyas-quiet-information-revolution.phphttp://portal.unesco.org/ci/en/ev.php-URL_ID=20493&URL_DO=DO_TOPIC&URL_SECTION=201.html

×