Misra, D.C. (2009): Preparing E Business Plan for E-government_ MDI_ 11.2.2009

E-government Planning Preparing E-Business Plan for E-government: Transforming Government by Dr D.C.MISRA

Wednesday, February 11, 2009 2-15 p.m. to 4-15 p.m. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Preparing E-business Plan: A Presentation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is proposed to be covered? Preparing E-business Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Preparing E-business Plan: Elements of E-business Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Elements of E-business Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Elements of E-business Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Elements of E-business Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

I National E-Governance Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

National E-Governance Plan ,[object Object],[object Object],[object Object],[object Object]

National E-Governance Plan ,[object Object],[object Object],[object Object],[object Object],[object Object]

I National E-Governance Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

National E-governance Plan ,[object Object],National E-governance Plan Common Service Centres Mission Mode Projects State Wide Area Network State Data Centres Linkage with other programmes E-engagement of Citizens

II Review of Current Status of E-business Plans ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

IV What is E-business Plan? Types of Plans: Some Examples ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

V What is not E-business Plan? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is not E-business Plan? ,[object Object],Citizen-centric transformation E-business Plan 6 √ Existing processes on machines Automation Plan 5 Computerisation of existing processes Computerisation Plan 4 Improving administrative processes Administrative Reforms Plan 3 Private Sector-like working New Public Management(NPM) 2 Novelty Modernisation Plan 1 Focus Plan SN

VI What then is E-business Plan? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What then is E-business Plan? ,[object Object],Situation Analysis Vision Where are we? Where we want to go? How to go there? Strategy

VI Characteristics of a Good E-business Plan ,[object Object],[object Object],[object Object],[object Object],[object Object]

Characteristics of a Good E-business Plan ,[object Object],[object Object],[object Object],[object Object],[object Object]

VII Elements of E-business Plan: Composition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Outline: I. Executive Summary and II. Part A: Operative ,[object Object],Mandate of Ministry/ Department Mandate 2 Introduce E-business Plan Introduction 1 Operative Part of E-business Plan Part A : Operative II. Summary of Content of E-business Plan Executive Summary I. Content Element S.N.

Elements of E-business Plan: Outline ,[object Object],1. Vision 2. Mission 3. Values 4. Strategy 5. Goals 6. Deliverables 7. Time Frame and 8. Tasks Objectives 3 Content Element SN

Elements of E-business Plan: Outline ,[object Object],Physical, Logical , Planning, Activity Deliverables 6 Prescribe Time Frame for Implementation Time Frame 5 Enumerate (1,2,3…) Services Proposed to be Online (b) Enumerate (1,2,3…) Services Currently Online 4 (a) Content Element S.N.

Elements of E-business Plan: Outline ,[object Object],Consultation with Stakeholders and Levels of Management Approval Consultation and Approval 10 Consolidated requirements Financial Implications 9 Set up E-business Team E-business Team 8 (i) In-house, or (ii) Outsourced Preparation 7 Content Element SN

Elements of E-business Plan Outline: III. Part B: Planning NeGP, SP, Portfolio Management and Situation Analysis Building blocks of E-governance Master Plan NeGP 2006-2010 and E-business Plan 1 Content Element S.N. Undertake Fishbone Analysis of Present Situation Situation Analysis 4 Combine High Risk and Low Risk Projects Portfolio Management 3 Scan environment – SWOT Anaysis Strategic Planning (SP) 2

Elements of E-business Plan: Outline ,[object Object],Benchmark against Inter-Sectoral and Sectoral Best Practices Best Practices 5 Content Element SN Categorise risks and provide for their mitigation Risk Analysis 8 Undertake critical review of existing business processes Business Process Reengineering-BPR 7 Encourage use of Free and Open Source Software (FOSS) as a policy where possible Free and Open Source Software-FOSS 6

Elements of E-business Plan: Outline ,[object Object],Develop reference models for performance, business, technical, service and data Federal Enterprise Architecture (FEA) 12 Undertake whole-of-government Approach Enterprise Resource Planning (ERP) 11 Set up E-government Architecture and Standards Architecture and Standards 10 Enumerate Financial and other Costs and Benefits Cost Benefit Analysis (CBA) 9 Content Element S.N.

Elements of E-business Plan: Outline ,[object Object],Set up a Management Information System (MIS) including M&E Unit Knowledge Management (KM) 16 Use RASCI Chart (who is to do what for adopting to change) Change Management (CM) 15 Enumerate technologies by which customers access E-government Technology for Access 14 Check best available and emerging technologies Technology for E-government 13 Content Element SN

Elements of E-business Plan: Outline ,[object Object],Prepare a Security Module and protect citizen privacy Security and Privacy 20 New Legislation and Amendment of Existing Legislation Cyber Laws 19 Serve the Customer by anticipating and responding to his needs. Remember we exist from him Customer Relationship Management-CRM 18 Issue guidelines for electronic record management Record Management 17 Content Element SN

Elements of E-business Plan: Outline ,[object Object],Provide for e-engagement of citizens in e-business plan E-engagement 24 Keep citizen at the centre, and not at the periphery, of planning Citizen-Centricity 23 Provide for Annual and Project Life Budgeting 22 Prepare a Training Module for all categories of personnel Training Management 21 Content Element S.N.

Elements of E-business Plan: Outline ,[object Object],Prepare E-government Marketing Module E-government Marketing 27 Prescribe E-government Quality Metrics and Standards E-government Quality 28 Set Up a Monitoring and Evaluation (M&E) Unit Monitoring and Evaluation (M&E) 29 Sell E-business Plan- Develop Unique Selling Points (USPs) Conclusion 30 Content Element S.N. Identify, support and give a tenure of 3-5 years E-government Champion 26 Provide for RTI in E-business Plan Right to Information (RTI) 25

Elements of E-business Plan: Details I. Executive Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Part A: Operative 1. Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2 Mandate of Ministry/Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

3 Hierarchy of Objectives ,[object Object],(a) Vision (b) Mission (c) Values (d) Strategy (e) Goals (f) Deliverables (g) Time Frame (h) Tasks

(a) Vision ,[object Object],[object Object],[object Object],[object Object],[object Object]

(b) Mission ,[object Object],[object Object],[object Object],[object Object]

(c) Values ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

(d) Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

(e) Goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

(h) Tasks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

4 Services Online ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Stages of Services Online ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

5 Time Frame for Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Time Frame for Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object]

6 Deliverables ,[object Object],[object Object],[object Object],[object Object],[object Object]

Deliverables ,[object Object],[object Object],[object Object],[object Object],[object Object]

7 Preparation of E-business Plan In-house or Outsourced? ,[object Object],[object Object],[object Object],[object Object],[object Object]

(b) Outsourcing E-business Plan ,[object Object],[object Object],[object Object],[object Object]

(b) Outsourcing E-business Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

8 E-business Team ,[object Object],[object Object],[object Object],[object Object],[object Object]

9 Financial Implications ,[object Object],[object Object],[object Object],[object Object],[object Object]

10 Consultation and Approval ,[object Object],[object Object],[object Object],[object Object],[object Object]

III. Part B: Planning Part 1. NeGP and E-business Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2. Strategic Planning ,[object Object],[object Object],[object Object],[object Object]

3 Portfolio Management ,[object Object],[object Object],[object Object],[object Object],[object Object]

4. Situation Analysis ,[object Object],Analyse Present Situation (Undertake Cause-and-Effect Analysis) by Fishbone Analysis or Ishikawa Diagram (See next slide) Consider Categories of Causes (Example) 1. Policy (Government) 2. Civil Service (Government Employees) 3. Citizens (Customers) Present Situation 1 Content Element S.N.

Situation Analysis ,[object Object],4. Business Processes (Procedures) 5. Technology for Internal Processes 6. Technology for Access by Customers 7. Marketing (E-government Marketing) 8. Site Navigation Content Element SN

Situation Analysis ,[object Object]

5 Benchmarking against Best Practices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

6 Free and Open Source Software ,[object Object],[object Object],[object Object],[object Object],[object Object]

7 Business Process Re-engineering (BPR): Process Map Example : Winning an Overseas Scholarship 1. Download from Website or Collect Application Form (AF) from MOE 2. Fills in Application Form 3. Calls in person at MOE to submit Form and docs 4. Verifies docs submitted 5. Process Application 6. Inform short listed candidates 7. Calls in for interview 8. Finalise list of scholarship winners 9. Gets reply on scholarship Applicant Applicant Applicant MOE Scholarship Staff MOE Scholarship Staff MOE Counter Staff Applicant MOE Scholarship Staff Applicant ( Source: Adopted from Central Informatics Bureau, Mauritius)

BPR Questions ,[object Object],[object Object],[object Object],[object Object],[object Object]

8 Risk Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

9 Cost Benefit Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object]

10 Architecture and Standards ,[object Object],[object Object],[object Object],[object Object],[object Object]

Architecture and Standards (Source: Heeks 2006)

11 Enterprise Resource Planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

12 Federal Enterprise Architecture ,[object Object],[object Object],[object Object],[object Object]

Federal Enterprise Architecture ,[object Object],[object Object],[object Object],[object Object],[object Object]

13 Technology for E-government Still widely used Fax (Facsimile) 5 Interactive Digital TV Television 4 Still widely used Radio (including CR) 3 Photo ID Card/ Poloroid Cards Identity Cards 2 Helpline, Help Desk, Call Centre, m-government Telephone (Landline and Cell Telephone) 1 Use/Remarks Technology S.N.

Technology for E-government Versatile handheld device Personal Digital Assistants (PDAs) 10 Chat (Rare but useful) Instant Messaging (IM) 9 Community Electronic Mailing Lists 8 Community Newsgroups 7 Instant reply expected Email 6 Use/Remarks Technology S.N.

Technology for E-government IEEE 802.16 Standard WiMax (Worldwide Interoperability for Microwave Access) 15 IEEE 802.11 Standard Delhi will be one “hotspot.” WiFi (Wireless Local Area Networks) (WLAN) 14 Data Service for GSM Mobile Phones GPRS (General Packet Radio Service) 13 Video Telephony (Japan Leads) 3G (Third Generation Technology) 12 Images, Audio, Video, Rich Text Multimedia Messaging Services (MMS) 11 Use/Remarks Technology S.N.

Technology for E-government Memory Cards and Microprocessor Cards Smart Cards 20 Recognizing humans from physical (fingerprints, eye retinas and irises) or behavioral traits (signature, gait) Biometrics 19 Stores and remotely retrieves data using RFID tags Radio Frequency Identification (RFID) 18 Transmission of signals to specific monitors from TV cameras for surveillance at banks, airports, road traffic-Security vs Privacy Closed-Circuit Television (CCTV) 17 Industrial specification for wireless personal area networks (PANs) ( IEEE 802.15.1 ) Bluetooth 16 Use/Remarks Technology SN.

Technology for E-government (Check: Wikipedia) Satellite Navigation System – More than two dozen GPS satellites broadcast timing signals by radio to GPS receivers ) (A vital global utility for modern navigation on land, sea, and air) GPS ( Global Positioning System) 24 A computer system for creating, storing, analyzing and managing spatial data and associated attributes GIS (Geographical Information System) 23 I ncludes kiosks, Internet, telephones, punch cards, marksense or optical scan ballots . E-Voting 22 S hort-range wireless connectivity Technology NFC (Near Field Communication) 21 Use/Remarks Technology S.N

14 Technology for Access by Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

15 Change Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

16 Knowledge Management ,[object Object],[object Object],[object Object],[object Object],[object Object]

17 Record Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Record Management ,[object Object],[object Object],[object Object],[object Object]

Record Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

18 Customer Relationship Management (CRM) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

19 Cyber Laws ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

20 Security and Privacy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

21 Training Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

22 Budgeting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

23 Citizen-Centricity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

24 E-engagement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

25 E-government and Right to Information (RTI) ,[object Object],[object Object],[object Object],[object Object]

26 E-government Champion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

27 E-government Marketing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

28 E-government Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

29. E-government Monitoring and Evaluation (M&E) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

30 Conclusion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Summing UP: Outline of E-business Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Summing UP: Outline of E-business Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Summing UP: Outline of E-business Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Questions for Discussion ,[object Object],[object Object],[object Object],[object Object]

Your Questions? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

End of Presentation ,[object Object],[object Object],[object Object],[object Object],[object Object]

Misra, D.C. (2009): Preparing E Business Plan for E-government_ MDI_ 11.2.2009

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Misra, D.C. (2009): Preparing E Business Plan for E-government_ MDI_ 11.2.2009

Editor's Notes