2. The Learning Outcomes At the end of this session you should be able to: The concepts of the Internet and their importance EXPLAIN UNDER- STAND The role of intranets, extranets and corporate portals for organizations The various ways of communication is done over the Internet IDENTIFY UNDER- STAND How collaboration is done over the Internet, Intranet and Extranets using various tools and technology
4. NETWORK COMPUTING Vast web of electronic networks -> also known as the information superhighway or the Internet Links computing resourcesof various industries (e.g. businesses, government, education) How do they link? -> TCP/IP (Transmission Control Protocol and the Internet Protocol) Also known as the World Wide Web (the Web) is the most widely used application on the Internet
5. Don’t Forget… There are also 2 major network infrastructures: Intranets Designed to serve internal information needs of a company E.g. browsing and searching of internal information (records) and to support communication / collaboration Extranets Infrastructure that allows secure communications (connects intranets of different organizations) among business partners Seen in B2B transactions
6. NETWORK COMPUTING INFRASTRUCTURE “A network is designed to serve the informational needs of a company, using Internet concepts and tools”
7. HUH? TCP/IP? “Also known as the ‘Language’ or ‘Bridge’ between computers”
16. Information and Corporate Portals#1 Internet Application Category… DISCOVERY “Users can now access information located in databases all over the world through browsing and searching static or dynamic (e.g. stock / weather / news) data sources on the Web”
17. Internet Software Agents Internet Application Category… DISCOVERY “Software agents are computer programs that carry out a set of routine computer tasks on behalf of the user and in so doing employ some sort of knowledge of the user’s goals” Web-Browsing-Assisting Agents Makes browsing more friendly – special browsers / plug-ins Frequently Asked Questions (FAQ) Agents News groups / forums / Q&A sites Search Engines and Intelligent Indexing Agents Directories / Search Engines
18. OtherDiscovery Aids Internet Application Category… DISCOVERY Whatis.com Howstuffworks.com Findarticles.com Wikipedia.org Webopedia.com
19. Toolbars Internet Application Category… DISCOVERY Some Search Engines offer toolbars for additional functionalities Google Toolbar Yahoo! Toolbar
20. Information inForeign Languages Internet Application Category… DISCOVERY The Internet contains information with various languages Automatic translation tools are provided by many Removes language barrier for easier discovery
21. Information &Corporate Portals Internet Application Category… DISCOVERY What is a portal? Personalized gateway to information and knowledge in network computing Avoids information overload by providing one screen from which we do all our work on the Web This eliminates retrieval time spent on integrating disparate IT systems
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23. Information &Corporate Portals Internet Application Category… DISCOVERY Corporate Portals: Provide single-point access to specific enterprise information and applications available on the Internet, intranets, and extranets to employees, business partners, and customers Also known as enterprise portals or enterprise information portals 4 Examples: Suppliers Portals –Manage their own inventories Customers Portals – Can view products, place orders and track Employees Portals – Training, dissemination of info, discussions Supervisors’ / Workforce Portals – Enable managers and supervisors to control the entire workforce management process, from budgeting to scheduling workforce.
26. Can involve one or several media: text, voice, graphics, animation and more
27. Different media can increase the effectiveness of a message, expedites learning and enhances problem solving
28. E.g. E-Mail, Chat Rooms, Blogs, Social Networks, etc#2 Getting to understand… COMMUN-ICATION “The exchange and sharing of information by sending / receiving messages, documents and files between users”
32. Supply chains, Dealer / Partner Networks, Product Networks#3 Getting to understand… COLLABO-RATION “Mutual efforts of two or more individuals or groups to perform activities in order to accomplish certain tasks - improving productivity and competitiveness”
33. PROBLEMS IN COLLABORATION What are they? Privacy Security Technical issues (integration / standards / technology) Different procedures Lack of trust If global, Language Barriers & Culture Shock
35. COLLABORATION TOOLS WORKFLOWS What are Workflow Technologies? Movement of information through the sequence of steps that make up an organization’s work procedures or business processes Workflow Management The automation of workflows from start to finish, including all exception conditions Workflow Systems Business process automation tools (software programs) that automate almost any information-processing task
36. COLLABORATION TOOLS WORKFLOWS Workflow Applications Collaborative Workflow Project oriented and collaborative types of processes e.g. sharing / centralized updates Project Management Systems e.g. Lotus Production Workflow Addresses mission-critical, transaction-oriented, high volume processes E.g. Database access, data entry, data storage & retrieval Administrative Workflow Is cross between collaborative and production workflows e.g. admin systems (APIIT) Reduce clerical costs
37. COLLABORATION TOOLS GROUPWARE What are Groupwares? Software products that support groups of people who share a common task or goal and who collaborate on its accomplishment. Groupware implies the use of networks to connect people, even if the people are in the same room Groupware Tools / Applications Electronic Meeting Systems Improve face-to-face meetings
38. COLLABORATION TOOLS GROUPWARE Electronic Teleconferencing Allows two or more people at different locations to have a simultaneous conference Video Teleconferencing - participants in one location can see participants at other locations. Data (data conferencing) can also be sent along with voice and video making it possible to work on documents together. Web Conferencing - Video Conferencing solely conducted on the Internet
39. COLLABORATION TOOLS GROUPWARE Real-Time Collaboration Help companies bridge time and space to make decisions and to collaborate on projects Synchronous communication of graphical and text-based information. Examples: Interactive Whiteboards- work like the “physical world” whiteboards with markers and erasers, except instead of one person standing in front of a meeting room drawing on the whiteboard, all participants can join in (Dabbleboard) Screen Sharing Software - allows group members to work on the same document, which is shown on the PC screen of each participant. Instant Video - is a kind of real time chat room that allows you to see the person you are communicating with (Skype)
40. WEB BASED APPLICATIONS Distance Learning (DL) For situations where teachers and students do not meet face-to-face E-Learning is just one of the methods Add value to traditional learning modes. It does not replace the classroom setting, but enhances it, taking advantage of new content and delivery technologies Blackboard Inc – provides and e-education infrastructure (e.g. Learnfinity)
41. WEB BASED APPLICATIONS Telecommuting / Teleworking An arrangement whereby employees can work at home, at the customer’s premises, in special work places, or while traveling, usually using a computer linked to their place of employment (e.g. remote desktops / connections) Benefits: Improved productivity Reduced costs (e.g. traveling) Disadvantages: To the employees – isolation, no workplace visibility, limited socialization To the employers – difficult to supervise, data security, high cost of integration
42. THINGS TO TAKE NOTE What is Network Computing and the various Infrastructures? Understand how the Internet works Know the 3 types of Internet Application Categories Understand the differences and examples of each Internet Applications Category Understand the various Collaboration Tools available
44. IT’S TIME FOR SOME DISCUSSIONS! How software agents can help people find specific information quickly? Define portal. What is the difference between a corporate portal and an information portal Why collaboration tools can change how businesses and organizations’ processes and structure? Identify 5 internet applications for discovery, communication and collaboration.
45. IT’S TIME FOR SOME IN-CLASS ACTIVITIES! Get into groups of 5-6 members (20 minutes) Select ONE Web Based Application of your choice, then: Identify whether it is a tool for discovery, communication or collaboration Why is it so? How can this tool change how businesses and organizations’ processes?
46. Coming soon… next class ELECTRONIC ManagementInformation Systemsin Organizations COMMERCE E-Commerce and E-Business, what are the differences??
47. 36 THING TO BRING ON 12/11/10 FRIDAY (TUTORIAL): COMPANY BACKGROUND WORK BREAKDOWN STRUCTURE INTERVIEW / QUESTIONAIRE QUESTION
