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Improving BPM Time To Value
Sandy Kemsley         sandy@kemsleydesign.com
                      www.column2.com
Kemsley Design Ltd.   Twitter: @skemsley
The Current State of Enterprise
Business Processes
What we see     Large-scale IT-driven software
in most
enterprises:    development projects
too much,
too little or   Manual business procedures
too kludgy.

Unlike
                “End-user computing” apps created
Goldilocks,     by business or small IT department
nothing is
“just right”
IT-Driven Software Projects
Examples         Issues

  ERP              Business has
                   insufficient involvement
  CRM              and no direct control
  BPM              Long deployment cycle
  ECM              Lack of agility in final
                   solution
Manual Business Procedures
Examples            Issues

  Email processes     No standardization
  Spreadsheets        No links to LOB
  Paper forms         systems
                      Multiple copies of
                      same information
End-User Computing
Examples               Issues

  Set of interlinked     Not supported by IT
  spreadsheets           Not robust
  File-based             Often dependent on
                         single resource
  databases
                         Focus on data, not
  Standalone e-forms     business process
Business-Controlled Process
Applications: Drivers
 Created by business   Full process app
  Improved time to     creation capabilities
  value: lower cost,     Processes and rules
  faster deployment      Significant functional
  Better match to        gain over EUC apps
  business needs         Control and audit
What Applications Are Best Suited?
A huge         Low volume/specialized apps where
variety of
administra-    it is difficult to justify IT development
tive and
support
               Processes with pre-defined flow,
processes      e.g., approval requests
May be only    Processes with pre-defined tasks
BPM
required for   and milestones, e.g., employee
SMB            onboarding
Required Platform Features
Balancing         Common infrastructure supported
robustness,
flexibility and   by IT
deployment
time
                  Apps developed and administered
                  by knowledge workers
                  Web-based for universal access
                  Low TCO
Application Creation Functions
Tools allow    Design of e-forms for data input
the business
knowledge      Creation of portals, dashboards and
worker to
create
               reports for different user types
powerful
applications
               Identification of alerts and KPIs
directly       Mapping of processes, tasks and
               milestones
Summary
Harnessing      Business-controlled process apps:
the skills of
both IT and     the successor to EUC
the business
for the
                Platform supported by IT, apps
robust          created and maintained by business
business-
controlled      Improved time to value over IT-
applications
                driven enterprise process apps
Questions?
Sandy Kemsley         sandy@kemsleydesign.com
                      www.column2.com
Kemsley Design Ltd.   Twitter: @skemsley

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Improving BPM Time To Value

  • 1. Improving BPM Time To Value Sandy Kemsley sandy@kemsleydesign.com www.column2.com Kemsley Design Ltd. Twitter: @skemsley
  • 2. The Current State of Enterprise Business Processes What we see Large-scale IT-driven software in most enterprises: development projects too much, too little or Manual business procedures too kludgy. Unlike “End-user computing” apps created Goldilocks, by business or small IT department nothing is “just right”
  • 3. IT-Driven Software Projects Examples Issues ERP Business has insufficient involvement CRM and no direct control BPM Long deployment cycle ECM Lack of agility in final solution
  • 4. Manual Business Procedures Examples Issues Email processes No standardization Spreadsheets No links to LOB Paper forms systems Multiple copies of same information
  • 5. End-User Computing Examples Issues Set of interlinked Not supported by IT spreadsheets Not robust File-based Often dependent on single resource databases Focus on data, not Standalone e-forms business process
  • 6. Business-Controlled Process Applications: Drivers Created by business Full process app Improved time to creation capabilities value: lower cost, Processes and rules faster deployment Significant functional Better match to gain over EUC apps business needs Control and audit
  • 7. What Applications Are Best Suited? A huge Low volume/specialized apps where variety of administra- it is difficult to justify IT development tive and support Processes with pre-defined flow, processes e.g., approval requests May be only Processes with pre-defined tasks BPM required for and milestones, e.g., employee SMB onboarding
  • 8. Required Platform Features Balancing Common infrastructure supported robustness, flexibility and by IT deployment time Apps developed and administered by knowledge workers Web-based for universal access Low TCO
  • 9. Application Creation Functions Tools allow Design of e-forms for data input the business knowledge Creation of portals, dashboards and worker to create reports for different user types powerful applications Identification of alerts and KPIs directly Mapping of processes, tasks and milestones
  • 10. Summary Harnessing Business-controlled process apps: the skills of both IT and the successor to EUC the business for the Platform supported by IT, apps robust created and maintained by business business- controlled Improved time to value over IT- applications driven enterprise process apps
  • 11. Questions? Sandy Kemsley sandy@kemsleydesign.com www.column2.com Kemsley Design Ltd. Twitter: @skemsley