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Enterprise2.0 and Collaborative Intranet Portals


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Collaborative Intranet Portals and Enterprise 2.0 Solutions from the Qualysoft.

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Enterprise2.0 and Collaborative Intranet Portals

  1. 1. Enterprise 2.0, Social and collaborative portals Qualysoft Zrt. Josef Bayer 2008-10
  2. 2. Agenda <ul><li>Vision: Knowledge Worker 2.0 </li></ul><ul><li>Intranet Challenges </li></ul><ul><li>Vision: Unternehmen 2.0 </li></ul><ul><li>Concepts of E2 applications </li></ul><ul><li>E1.0 – E2.0 comparison </li></ul><ul><li>Abusing email - typical communication patterns </li></ul><ul><li>E2 Intranet tools - decision tracking </li></ul><ul><li>QSI – Qualysoft Intranet Tool </li></ul><ul><li>Contactbay as brandportal </li></ul><ul><li> </li></ul>09-06-05
  3. 3. Vision: Knowledge Worker 2.0 <ul><li>In the past: We expected precise information processing according to rules from employees, we expect now autonom participation in the process </li></ul><ul><li>Only aim to work in companies instead of group of freelancers: optimise the cost of communication and info transaction between people. </li></ul><ul><li>If your company does work only according rules and order like the army , you do not need this . </li></ul>
  4. 4. Intranet Challenges - 1 <ul><li>Non or rare updated contents </li></ul><ul><li>No mapping of real world corporate activities and portal information structure </li></ul><ul><li>No mapping of real communication flow and portal capabilities </li></ul><ul><li>Users are using out of the corporate tools to publish and communicate (blogs, wikis, bigfilesender, etc.) </li></ul><ul><li>Abusing Email (for _everything_ - escape from the inbox) </li></ul><ul><li>Application barriers with no proper interfaces </li></ul><ul><li>Giant document bin to loose your documents </li></ul><ul><li>Pretty, but primitive html GUI. </li></ul>
  5. 5. Intranet Challenges - 2 <ul><li>Intranet is a broadcast media of the management to the employees with dedicated editorial </li></ul><ul><li>The 90% of the enterprise information is produced by employees </li></ul><ul><li>Most important tools of them still: Email , Word és Excel </li></ul><ul><li>The almost the only tool of them to share their output: email </li></ul><ul><li>The 30% of work time: you are stick into the inbox. ( 100 + daily email s) </li></ul>
  6. 6. Vision: Unternehmen 2.0 <ul><li>Expected Business Benefits of a new intranet </li></ul><ul><li>Boost communication between team members, help to build teams </li></ul><ul><li>E mpower data producer (employees) to became prosumer (info producer+consumer) </li></ul><ul><li>M ake decision - making and information - handling traceable </li></ul><ul><li>D ecrease email traffic </li></ul><ul><li>L ower the info-research efforts </li></ul><ul><li>M ake the informal communication of the organi z ation transparent </li></ul><ul><li>L ower the self administration efforts of the organi z ation </li></ul><ul><li>P revent format and media break as incompatible interfacing </li></ul><ul><li>Offer open APIs for enterprise application integration </li></ul>
  7. 7. Concepts of E2 applications <ul><li>Do not think, your users still do not Web2 tools; they do it on the Web! </li></ul><ul><li>Users find their tools to manage their tasks. Especially the younger generation. </li></ul><ul><li>Most companies do not hesitate to devote efforts to block them in this usage. (like. Skype, MSN, gmail, voting tools, etc.) </li></ul><ul><li>Some other companies build up their own E2 tools; it provides the expected security and even the efficiency. (DB wiki project 1M EUR) </li></ul><ul><li>In the past: the key driving forces of a company were the individualists in the past; they concentrated the most valuable information. </li></ul><ul><li>Today: The key of the success is the group efficiency; those, sharing the information are valuable and will be rewarded, and those keeping the information will be punished; </li></ul><ul><li>Corporate information management will be more transparent and open. </li></ul>
  8. 8. E1. 0 – E2.0 comparison ID Enterprise 1.0 Enterprise 2.0 1 Hierarchic Networked 2 Unidirection Bidirectional 3 Organisational units Social Networks 4 Function oriented Process oriented 5 Command & deliver Participation 6 Control Trust and autonomy 7 Own knowledge Share knowledge 8 Company Generated content User generated content 9 Content Collaboration 10 Read-only Read/Write/Execute 11 Monolithic systems Small peices loosly joined 12 Desktop Web 13 CMS, Email, Documents Weblogs, Wikis, Docshare 14 Default: no-access Default: access
  9. 9. Abusing email - typical communication patterns <ul><li>Is there anything beyond calculations you do not use email? </li></ul><ul><li>Sending files - simulating document management </li></ul><ul><li>Simulating manual workflow by forwarding to cc-s </li></ul><ul><li>Simulating Instant messaging – by dozens of quick replies </li></ul><ul><li>Simulating presence check - are you there? </li></ul><ul><li>Asking for phone number and other contact data, using as business card with the signature </li></ul><ul><li>Sending automatic alerts instead of RSS messages </li></ul><ul><li>Simulating discussion board by dozens of quick replies with cc-s </li></ul><ul><li>Sharing information within a group (mail list addresses) </li></ul><ul><li>Making and communicating decisions </li></ul><ul><li>Voting about topics </li></ul><ul><li>Asking for feedbacks of multiple team members </li></ul><ul><li>Task management - without tracking opportunities </li></ul><ul><li>Publishing corporate news </li></ul><ul><li>Require and allocate resources (not only rooms, but e.g. free PR presents for customers, etc.) </li></ul><ul><li>Announcing vacation and sick leave – for time booking </li></ul><ul><li>Simulating approval workflow </li></ul><ul><li>Asking for form data in free text email (e.g. for contract) instead of a simple form </li></ul>
  10. 10. E2 Intranet tools - decision tracking <ul><li>How many mail exchange do you need to make a decision of training budget? </li></ul><ul><li>Not only editors, admins but even team leaders and members can create their own decision poller </li></ul><ul><li>Send invitation to the decision making poller to the responsible persons </li></ul><ul><li>People can vote and change their mind till closing the issue ; you can see the opinion of others </li></ul><ul><li>You can discuss the issue on the chat board of the poll. There is history of the discussion and changing opinions . </li></ul><ul><li>You can attach background documents to the decision poller. </li></ul><ul><li>Finally: t here is a documented decision with all background information collected to one place instead of storing it in distributed emails . </li></ul>
  11. 11. QSI – Qualysoft Intranet Tool <ul><li>QSI is an intranet portal product based on the Qualysofts „contactbay – social engine” – java portal. </li></ul><ul><li>intranet framework to build corporate intranets for intermediate and bigger organizations </li></ul><ul><li>Will became QS’s own Intranet platform </li></ul><ul><li>Will use out of the box modules for standard purposes, like wiki, forum , etc. </li></ul><ul><li>Will be integrated to a standard CMS , DMS and communication server (Exchange or Domino) </li></ul><ul><li>Will contain standard intranet features and collaborative Intranet2.0 features </li></ul><ul><li>Planed efforts </li></ul><ul><li>Targeted project sizes </li></ul>
  12. 12. QSI E2 - Welcome Screen <ul><li>Team based intranet welcome screen </li></ul><ul><li>List of important teams (filter to most active, alphabetic ) </li></ul><ul><li>-Dashboard and overview of your communication environment </li></ul><ul><li>Overview of the latest events of your job and projects </li></ul>
  13. 13. QSI E2 Team rooms <ul><li>Team group members of several departments </li></ul><ul><li>Information is organised by teams and not tools or organisation units </li></ul><ul><li>Easy to create, copy, remove, change, archive groups, invite members </li></ul><ul><li>Viewscopes, access rights and information hiding is customisable by patters, default is open </li></ul><ul><li>Team related documents are stored in this room (mapped automaticall into the team folder of the document management tool) </li></ul><ul><li>Votings are free to place </li></ul><ul><li>Tag cloud helps to search </li></ul>
  14. 14. Decision Tracking <ul><li>Create a Decision by title; attribute; deadline and inviting members to decide </li></ul><ul><li>One question </li></ul><ul><li>Multi or single option with free value last option </li></ul><ul><li>Scheduled closing date </li></ul><ul><li>You can change their opinion before the deadline; you can add argument of the change; the changes are logged into the history; </li></ul><ul><li>Decisions have got document workspace collecting related information </li></ul><ul><li>Decisions have got tags; bookmark list </li></ul><ul><li>You can add members to decide/ remove members before the deadline </li></ul><ul><li>You can copy a decision </li></ul><ul><li>There is an estimated result till the deadline </li></ul><ul><li>You can urge people to decide (send alert email) </li></ul><ul><li>There is discussion board of the decision </li></ul><ul><li>You can ask for alerts of decision events (new voting; added content; final result) </li></ul>
  15. 15. Navigation Structure <ul><li>Horizontal menu for main domains </li></ul><ul><li>Personalised teaser set </li></ul><ul><li>Content area as main navigation; blended content + navigation </li></ul>
  16. 16. Contactbay as brandportal <ul><li>Contactbay is a good engine for any type of community (SNS – social networking site) or collaborative portals. </li></ul><ul><li>MyGroups </li></ul><ul><li>Friendlist </li></ul><ul><li>Invitation </li></ul><ul><li>Mail list for group </li></ul><ul><li>Mp3 player for online usage </li></ul>
  17. 17. Contactbay as brandportal <ul><li>Contactbay is a good engine for any type of community or collaborative portals. </li></ul><ul><li>Streaming audio </li></ul><ul><li>MP3 upload </li></ul><ul><li>Public for friends </li></ul><ul><li>Flash player </li></ul><ul><li>For mobile flash </li></ul><ul><li>URL to lyrics </li></ul><ul><li>All your music in your pocket </li></ul><ul><li>You can play the songs of your friends </li></ul>
  18. 18. <ul><li>The Contactbay SNS engine is developed since 2006 </li></ul><ul><li>It was started as community collaboration engine for enterprise portals (intranet) </li></ul><ul><li>There is a public reference project at Serbia: www.caskanje. rs </li></ul><ul><li>There are now planed brand-sms portals with streaming-media features (under construction) </li></ul><ul><li>The engine comprehending the portal experiences of the Qualysoft, building robust portals for the financial sector and industrial customers </li></ul>