Chap 2 collaboration information systems and teamwork


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Chap 2 collaboration information systems and teamwork

  1. 1. Collaboration Information Systems and Teamwork: Human-side of Software development
  2. 2. Collaboration <ul><li>Collaboration: occurs when 2 or more people work together to achieve a common goal, result or work project </li></ul><ul><li>Collaboration requires feedback and iteration </li></ul><ul><li>Feedback: members review each others work and makes revisions </li></ul><ul><li>This effort proceeds in a series of; </li></ul><ul><li>Iterations: series of members providing feedback, then making revisions, then repeating this process over & over again until the project is complete </li></ul>
  3. 3. Collaborative Information Systems <ul><li>To support collaboration, Information systems need to be able to provide a mechanism for; </li></ul><ul><ul><ul><ul><ul><li>Communication </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Content management </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Workflow control </li></ul></ul></ul></ul></ul>
  4. 4. Business Process Management (BPM) or Ad-hoc workgroups <ul><li>The 3 collaboration drivers are not equally important for all collaborations….. </li></ul><ul><li>In ad-hoc workgroups, its seldom worthwhile to create and formalize workflows </li></ul>
  5. 5. Required Characteristics of Collaboration Drivers <ul><li>Communication requires members to be able to give and receive critical feedback and the system needs to be able to support multiple methods of communication </li></ul><ul><li>Success requires team members be able to do what is necessary to complete the project </li></ul>
  6. 6. Virtual Teams & Virtuality <ul><li>Content management requires a means to manage multiple users that are contributing and changing documents, schedules, task lists, assignments, and so on…. </li></ul><ul><li>Factors that will effect collaboration include; </li></ul><ul><li>unique dimensions of virtuality include; </li></ul><ul><li>geographic dispersion, </li></ul><ul><li>electronic dependence, </li></ul><ul><li>cultural diversity, and </li></ul><ul><li>dynamic structure. </li></ul>
  7. 7. Components of a Collaboration Information System <ul><li>Hardware </li></ul><ul><li>Client Computers </li></ul><ul><li>Server Computers </li></ul><ul><ul><li>Servers can be maintained within the firm </li></ul></ul><ul><ul><li>Servers can be maintained external to the firm (Google Docs, Windows Live) </li></ul></ul><ul><li>software </li></ul><ul><li>Google Docs & Spreadsheets </li></ul><ul><li>Microsoft Groove (now replaced with MS SharePoint Workspace) </li></ul><ul><li>CMS: Moodle, Joomla, Blackboard…….2 nd Life (?) </li></ul><ul><li>Google Wave…… </li></ul>
  8. 8. Software <ul><li>Google Docs & Spreadsheets </li></ul><ul><ul><li>Free, only need Web browser to use </li></ul></ul><ul><li>Microsoft SharePoint </li></ul><ul><ul><li>Setup on a server computer </li></ul></ul><ul><ul><li>User need only browser to use </li></ul></ul><ul><ul><li>Integrated with Microsoft Office </li></ul></ul><ul><ul><li>Can be expensive for business users </li></ul></ul>
  9. 9. Additional components of collaboration systems Data Procedures People Documents Discussion lists Task lists Wikis & Blogs Using the software Team Collaboration Communication and collaboration skills
  10. 10. Decisions and Procedures for Project Phases
  11. 11. <ul><li>Synchronous communication </li></ul><ul><ul><li>Team members meet at the same time, but not necessarily at the same geographic location. </li></ul></ul><ul><ul><li>It may include conference calls, face-to-face-meetings, or online meetings. </li></ul></ul><ul><li>Asynchronous communication </li></ul><ul><ul><li>Team members do not meet at the same time or in the same geographic location. </li></ul></ul><ul><ul><li>It may include discussion forums or email exchanges. </li></ul></ul>Types of Communication
  12. 12. Technology Available to Facilitate Communication
  13. 13. <ul><li>Don’t require everyone to be in same place at same time </li></ul><ul><li>Virtual meeting tools </li></ul><ul><ul><li>Conference calls — can be difficult to arrange the right time </li></ul></ul><ul><ul><li>Multiparty text chat — easier to arrange if everyone has mobile texting </li></ul></ul><ul><ul><li>Videoconferencing — requires everyone to have the proper equipment </li></ul></ul><ul><ul><li>Email — most familiar but has serious drawbacks in content management </li></ul></ul><ul><ul><li>Discussion forums — content is more organized than email </li></ul></ul><ul><ul><li>Team surveys — easy to manage but don’t provide very much interactive discussion </li></ul></ul>Virtual Meetings
  14. 14. Three Categories of Sharing Content <ul><li>Your choice depends on the degree of control your team needs to complete their tasks </li></ul>
  15. 15. How do businesses collaboration systems? <ul><li>Problem Solving </li></ul><ul><li>Project management </li></ul><ul><li>Decision-making </li></ul><ul><li>Decision making occurs in 3 levels in organizations </li></ul><ul><ul><ul><ul><li>Operational----TPS Reports (also called transactional) </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Managerial (department level) </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Strategic (CEO, CFO, CIO, CTO, CSO, COO, etc….) </li></ul></ul></ul></ul>