The document discusses the Moldova Innovation Lab and its work in Moldova. The lab aims to improve public services and policies through social innovations. It works to shift the government to a new form of distributed governance by supporting evidence-based policymaking, policy crowdsourcing, and redesigned public services. Examples provided include streamlining the honey export process, adjusting joint information and services bureaus, and using behavioral insights to increase tax compliance. Upcoming projects mentioned are evaluating public services, measuring population through electricity bills, and increasing mobile signatures.

1. /MoldovaInnovationLab
General Presentation
February 26, 2016
@MiLab_MD
Social Innovations: New Ways to Solve Old Problems
Kyiv, Ukraine, 16 February 2017

2. Why a Lab in Moldova?
➢ pressing need to improve the quality and
efficiency of public services and policies
➢ to increase people’s trust in government
➢ for the government to become a proactive
development actor

3. How can we achieve that?
Enabler from solution provider
“Made-for-me service delivery”
Distributed Governance
By supporting
the state to
shift to a new
form of
governance.

4. What can offer?
Re-design of
public services
Testing new approaches to
policy making
✓ Evidence-based policy making
✓ Policy crowdsourcing

5. Re-design of Public Services

6. Process of service redesign
Framework of
Public Service
Reform
Adapted from

7. Example G2C
Residence change
o Online verification of the home
residence
o Simplification of the process and
reduction of bureaucratic steps
within Registru
o Final scope - development of the
online service for the home
residence modification

8. Example G2C:
Serving migrants who
have recently returned
home within the
Employment Agency
o Developing comprehensive
research on the quality of the
services that returned migrants
receive
o Final aim – simplifying and
modernizing the provided services
to typical profiles of returned
migrants

9. o Direct engagement of
beneficiaries from both sides –
public servants and
entrepreneurs
o Developing a visual guide for
the honey export procedure
o Solutions for streamlining the
testing process
o Scale-up to other products
(meat, etc.)
Honey export facilitation
Example G2B:

10. o Adjusting JISB to the concept of the
Universal Service Provision Centers
(USPCs)
o Piloting new models of service
provision at local level (in
cooperation with UN Women)
o Digitising local services and
promoting E-Government platforms at
local level
o Modifying legal and institutional
framework that would allow providing
services in a new format
Reeingeneering the Joint
Information and Services
Bureaus (JISB)
Institutional re-design
example:

11. Testing new approaches to policy making
Evidence-based
policy making:
Randomise Control
Trials, Foresight,
Applications of Open
Data and Big Data

12. o Comprehensive Risk
Awareness Model
o Crisis forecasting
Early-Warning System
Example at policy design stage

13. o Video Observed
Treatment vs Doctor
Observed Treatment
o Evidence based policy
(RCT) vs Expert opinion
based policy
Example at policy
implementation
stage

14. o Applying behavioral insights for
the increase of the tax
compliance (in cooperation
with State Tax Office)
o Experimenting with different
types of fiscal letters several
three intervention groups and
one control group
o Endline data collection and
analysis, difference-in-
difference approach
Example of policy re-
design

15. Testing new approaches to policy making
Policy Crowdsourcing

16. carieramea.com
o Online career orientation guide
for school students
o A project that emerged as a
result of an extensive
crowdsourcing campaign
o Students, parents and
teachers from all over the
country expressed their ideas
online about “How do we
make schools develop useful
skills in life?”
Crowdsourcing
engagement examples

17. Crowdsourcing
engagement examples
imipasa.md
o Platform designed for reporting
civic irregularities in society (web,
aplicații mobile Android si iOS)
o Simple and accessible reporting
process:
1. The user reports the problem on
www.imipasa.md
2. The relevant institution examines the
request
3. The responsible inspector publishes
information about the state of the
request
o At the same time, the users of the
platform can submit community
projects

18. Innovation in Governance Forum 2016

19. Upcoming projects
o Public Services Evaluation
Developing a tool for evaluating
public services by citizens. The
Project will be piloted by the National
Insurance Chamber of Moldova.
o Alternative tools to measure
population
Creating a mechanism for
measurement of population in
Moldova based on the information
from the electricity bills.
o Mobile signature
Extensive research on how to
increase the uptake of the mobile
signature among Moldovan citizens

20. Upcoming projects
Collective intelligence project
Nesta and the UNDP will work with the
Government to design and deliver a
pilot on the definition of poverty
dimensions engaging with the
population via improving consultation
tools and processes, through the use of
data and digital technology.

21. ’s assets
Diverse TeamStrategic LocationNetwork of Experts

22. International Partners

23. /MoldovaInnovationLab
/MiLab_MD
Let’s keep in touch!