1. Mikki Taylor
7138 Valley Trails
San Antonio, TX 78250
210-576-6194
OBJECTIVE: Seeking to obtain a challenging position in a progressive, growth-
oriented company where my knowledge, experience, and skills will be utilized and
enhanced.
QUALIFICATIONS: Over twenty years progressive experience in administrative,
accounting, and human resource positions in various environments including office,
healthcare, and veterinary. Strong computer and accounting skills with knowledge
of a wide variety of software programs.
WORK EXPERIENCE:
Jan 2013 - Present FCE Benefit Administrators San Antonio, TX
Team –Lead – Premiums Administration
Responsible for client carrier invoice reconciliations;
payment requests; review and approve analyst check
requests; pension processing; client invoicing; direct client
communication and account administration for several
high profile accounts; training of new premiums analysts.
Team Lead – Membership Analyst
At peak, responsible for maintaining benefit elections,
updates, contracts, and demographics for 4800+ lives.
Responsible for posting contributions, posting funding,
reconciliation, and check bundling. Auditing of my own
clients as well as those of other analysts. Client
communication and problem resolution. Work with Plan
Building and Premiums to resolve issues and maintain
updated benefits. Run aging reports and determine
delinquencies. Assist supervisors with personnel issues.
Familiar with TAS and TPA policies and procedures.
April 2009 – Dec 2012 Elder Care Home Health Services Garland, TX
Administrative Assistant

2. Responsible for answering all calls, client intake referrals;
maintaining patient charts; review of skilled nursing notes;
PT, OT, MSW, and physician referrals; maintained 485’s
and patient care plans; attendant supervision; PHC, CAS,
CBA referrals; resolve patient complaints; maintain
employee files and prepare/verify payroll; handle all TWC
issues; assist with marketing. Implemented and
maintained mandatory state hours monitoring system for
all attendant provision hours.
June 2007 – Jan 2009 Country Friends Vet Clinic Royse City, TX
Kennel Manager
Responsible for maintaining boarding facility and the care
of all animals in boarding facility; maintain boarding
schedule; staff scheduling; food inventory forecasting and
purchasing; inventory maintenance and control; grooming
of animals; receptionist relief; assist vet techs with x-ray,
injection prep and injections, prescription fills, wound
care, and blood draw.
Oct 2001 – Jan 2007 Dent Demon Morgantown, WV
Office Manager Royse City, TX
Responsible for customer service, vendor relations, all
bookkeeping including A/R, A/P, P/R, G/L, monthly
reports and taxes.
Aug 1997 – Feb 2001 Impuls Travelware Garland, TX
Bookkeeper/HR Manager
Responsible for all human resource duties: interviewing,
maintaining employee records, benefits administration,
staff relations, and terminations. Wrote employee
handbook. Handled all TWC disputes and employee
meetings. Responsible for A/P, P/R, reconciliations,
journal entries, some monthly reports.
Jan 1995 – Jun 1997 Taylor Custom Installations Quinlan, TX
Bookkeeper
Responsible for all bookkeeping and HR duties.
Aug 1989 – Oct 1994 ClubCorp Dallas, TX

3. Asst Accountant San Antonio, TX
Member Relations Director
As assistant accountant responsible for A/R, A/P, P/R, G/L
and reconciliations, benefits administration, maintaining
employee files. Staff relations and employee meetings.
As member relations director responsible for planning,
advertising, promoting, and executing all member events.
Wrote monthly and quarterly newsletters. New member
orientations. Staff relations and employee meetings.
SKILLS: Familiar with all Microsoft Office Applications, Familiar with a variety of
accounting software applications, Database Management, Strong Computer Skills,
Multi Line Phone systems