1. MARIANNE IOZZO
EN-ROUTE TO FORT RILEY KANSAS 66442 ~609-675-6989~MARIANNE.L.IOZZO@GMAIL.COM
PROFESSIONAL SUMMARY
Dual Licensed Phlebotomist with 14 years of experience in Office Administration/Management and Customer Service.
Phlebotomy clinical performed in a high volume laboratory at Eisenhower Army Medical Center, Fort Gordon, GA. Proficient in
blood draws, capillary sticks, laboratory procedures as well as medical terminology.
WORK HISTORY
10/2013 to Present
Century 21 Realty – Augusta, GA
Office Administrator
 Provide clerical support for 35 agents, answers phones, distributes mail and operates office machinery
 Creates documents, presentations, expense reports and account forms, create work orders for maintenance
 Answers inquiries from clients, agents, and brokers
06/2013 to Present
HQ&A Company 551st Signal Battalion– Fort Gordon, GA
Battalion Family Readiness Group Leader (Volunteer-as needed)
 Operates in conjunction with unit command teams assisting military personnel and their family members to better cope with
operational deployments and times of crisis or separation.
 Organizes and plans battalion level events to support 748 service members and their families
10/2006 to 03/2013
Best Buy – Augusta, GA
Mobile Sales Representative
 Assisted Customers in selecting the perfect mobile device to accommodate their needs, performed activations and new
contract sales as well as product service plans and contract amendments.
 Remained within the top two sales associates in the department and exceeded sales quotas to qualify for bonuses.
 Selected by management to train new employees on thetechnical aspects of products and customer service
Lead Customer Service Representative
 Handled cash counting for all registers and reconciled nightly bank drops while supervising 8-15 employees.
 Managed customer’s expectations and provided solutions to ensure all customers had a positiveexperience during the
product return process.
 Compiled data and provided management reports to give supervisors a holistic view of operations.
03/2005 to 07/2005
Lowes – Rio Grande, NJ
Stocker/Receiver
 Processed and received product shipments
 Prepared merchandise for transfer to the sales floor by unloading, sorting and placing products into their proper departments.
 Responsible for Inventory replenishment reports striving for 100% order accuracy.
03/2001 to 06/2004
Home Depot – Albuquerque, NM
Customer Service Representative
 Completed accurate sales and special ordering accountability reports.
 Accurate in sales and special order processing.
 Strategically scheduled team members to maintain optimal staffing levels at all times.
EDUCATION
Training For Life Academy- NHA, Phlebotomy, Medical Terminology, Augusta, GA 2015
TenderCare Training School – NPA, Phlebotomy, MedicalTerminology, Augusta, GA 2008
Virginia College- MedicalAssistant, MedicalTerminology, Anatomy & Physiology, Augusta, GA 2011
High School Diploma: MiddleTownship High School - CapeMay Court House, NJ