Joseph Lassiter has over 15 years of experience in catering, collections, and credit counseling. He currently works as a Catering/Convention Services Coordinator for A & A Catering in Dallas, where he schedules staff, ensures food quality and safety standards, and monitors preparation. Previously, he held collections roles at Citi, ATS Advanced TeleSolutions, Southwest Credit, and Santander, where he contacted customers by phone to resolve delinquent accounts and debt repayment issues. He also has experience as a Credit Counselor and Manager for various companies.

1. Joseph Lassiter
Catering/Convention Services Coordinator - A & A CATERING
Dallas, TX
Arryannasdad@hotmail.com - 214-998-6061
WORK EXPERIENCE
Catering/Convention Services Coordinator
A & A CATERING - Dallas, TX - August 2006 to Present
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
• Monitor preparation methods, portion sizes, and presentation of food to ensure food is prepared and
presented in an exceptional manner.
• Scheduled training, staff hours, and established job duties.
• Monitor compliance with health and fire regulations regarding food preparation and serving, in lodging and
dining facilities.
Collections Representative
Citi - Las Colinas, TX - July 2015 to October 2015
Responsibilities
Inbound /outbound collections. Collected on secured and unsecured loans.
Accomplishments
Top 10% first month on the floor. #1 in training class
Skills Used
Listening, complex problem solving,
Collections Representative
ATS ADVANCED TELESOLUTIONS - Dallas, TX - November 2013 to February 2014
Dallas
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Confer with customers by telephone or in person to determine reasons for delinquency and review terms
of service contracts.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to
return merchandise.
Collections Representative
SOUTHWEST CREDIT - January 2013 to September 2013
Carrollton
• Perform various administrative functions for assigned accounts, such as address changes and purging the
records of deceased customers.
• Trace delinquent customers to new addresses by inquiry, telephone companies, credit bureaus, or
questioning of neighbors.

2. • Notify credit departments, order repossession or service disconnection, and turn over account records to
attorneys upon non-compliance.
• Answer customer questions regarding problems with their accounts.
Collections Supervisor
SANTANDER - North Richland Hills, TX - March 2011 to July 2012
Listen to and resolve customer complaints regarding services, products, or personnel.
• Provide staff with assistance in performing difficult or complicated duties.
• Attend company meetings to exchange product information and coordinate work activities with other
departments.
• Maintain records pertaining to purchases, sales, and requisitions, and staffing.
Credit Counselor
A & A CATERING - June 2008 to May 2010
JP MORGAN CHASE Arlington, Tx
• Check loan agreements to ensure that they are complete and accurate, according to policies.
• Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs.
• Offer Solutions pertaining to applications, or assist with completion of paperwork.
• Calculate debt and funds available to plan methods of payoff and to estimate time for debt liquidation.
Manager
SPRINT PCS - Fort Worth, TX - February 2005 to October 2008
Direct daily operations of department, analyzing workflow, establishing deadlines and priorities.
• Stay abreast of advances in technology.
• Review and approve all systems charts and programs prior to their implementation.
• Develop and interpret organizational goals, policies, and procedures.
• Recruit, hire, train and supervise staff, or participate in staffing decisions.
• Provide users with technical support for computer problems.