N. Srividya has over 17 years of experience in banking, healthcare, insurance, and CRM project delivery using Agile and SDLC models. She has experience in roles such as developer, lead, Scrum Master, offshore delivery manager, PMO manager, and Agile coach. Her areas of expertise include communication, leadership, team building, project/product delivery, planning, estimating, scheduling, and client relationship building. She has successfully delivered projects for clients such as Aetna, Lloyds Banking Group, eWorkers Compensation, and Medco Health Solutions.

1. N. Srividya
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SKILLS SUMMARY
Challenging 17+ years of delivery experience in the field of Banking PMO Services, CRM, Healthcare
and Insurance with excellent Communication, people management and project management skills
in both Agile and SDLC models. I have played successful roles as a Developer, a Lead, a SCRUM
Master, Offshore Delivery Manager, PMO Manager and Agile Coach. Have a good experience in
the end to end project/product delivery with a lot of focus on planning, scheduling, estimations,
resource management, Risks/Issues management, process implementation, process adherence.
Being part of a Centre of Excellence group, I have contributed in the implementation of tools and
technology, performance engineering and Work product audits. An idea champion and received
Innovation award for making 85% on the innovation index.
Areas of expertise include-
Communication• Leadership • Team building • People skills• Presentation skills• Project/Product
Delivery
Resource allocation • Resource loading • Resource billing • Resource utilisation
Planning• Estimating• Scheduling• Time management• Risk identification & analysis• Forecasting•
Effective Execution & Monitoring
New tools Research• Quick/Sharp understanding • Troubleshooting
Client facing• Client relationship building• Client focussed
PROFESSIONAL EXPERIENCE
Projects worked during my tenure at Cognizant
Aetna, Apr 2015 to Present
Agile Coach/offshore Delivery Manager
Working as the Agile Coach/Delivery Manager for Aetna account managing 8 teams.
- Coaching and implementing Scrum/ Kanban/ XP/ Lean best practices across teams
- building an environment where continuous improvement of the development process is in
focus and goals to move to the devops model.
- SCRUM assessments made every quarter and maturing in the agile journey
- Motivating the team to do an outstanding delivery every release
- Building an efficient distributed SCRUM.... using “Follow the Sun” model
- Appreciate the depths of agile practices and principles and help teams to appreciate and
understand their values.
- Facilitated the SCRUM Metrics dashboard with data from Rally.
- Managing conflicts and impediments effectively
- Have successfully run agile projects of varying size and complexity
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2. - Provide right level of visibility to management on the projects status
- Conducting academical training across cognizant . Moving towards Enterprise agile
coaching.
Lloyds Banking Group, Aug 2013 to Mar 2015
Offshore Delivery Manager
Worked in FixedBid projects. Was actively
• Managing FPOB across 85 member team
• Involved in creation of SOWs / CRs, Milestone trackers
• Milestone reviews with team
• Closely monitored the progress on deliverables
• Closely monitored budget/actuals, recovery and invoicing to the company
• MI Reporting. Resource leveraging and pyramid, CP
• Brought in process improvements to effectively manage FPOB in Digital
Actively involved in the following Services.
• Planning
• Change Management
• RAID Management
• Meeting Management
• SharePoint & Configuration Management
Involved in the following key activities
• Resource Utilization effectiveness and improvement
• Process Improvements like standardization of templates, Knowledge repository and
Mailbox Governance for all service requests
• Automation of tools for Planning , RAID and SharePoint Services
• Providing 100% quality deliverables through quality panel reviews
• Providing 100% business continuity by usage of buffer resources and also supporting onsite
during their holidays
• Working on PMO Optimization activities like
 Services which could be moved from pull service to a push service
 Team capability upliftment
 Cross training of resources to realise maximise benefits from resources through
resource optimization
 Feedback survey mechanism to improve the quality of services
 Metrics Reporting – Optimization and automation of SLAs and KPI
• Handled successful year end performance appraisals with proper KPIs defined at team/org.
levels
Key Achievements
• CIOs moved into an optimized operation model where offshore planning analysts provide
SME support to onsite DM without the need of the Customer Facing Layer
• Lot of enhancements made to the Planning and RAID sense-checks tool there by
improving Cost, pace and quality
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3. • Forming a strengthened planning SME pool at offshore
• Maintained 100% service continuity for onsite resources at offshore
• Cross skilled and trained resources across Centre Of Excellence
eWorkers Compensation, AIG June 2012 to July 2013
Offshore Delivery Manager
Responsible for the delivery of a critical £1.5m project using PEGA (BPM tool). Managed the end to
end SDLC process covering planning, cost controls and recovery, effective communication and
implementation.
Key Achievements
• Successfully led the team to deliver on time without compromising on the process.
• Increased the efficiency by introducing effective code review process using PEGA
automation tools, TCG (Technology Consulting Group) reviews.
• Efficient process improvements made through Project Management Reviews (PMR), DAG
(Delivery Assurance Group) and SAG (Solution Advisory Group) audits.
• Successful Idea champion with 85% on the innovation index.
• Received Innovation award for the year 2013.
Medco Health Solutions, Aug 2011 to Apr 2012.
SCRUM Master
Managed effective 2 week sprints for Medco which is one of the PBMs in the US. With effective user
stories creation, effective planning on the tasks, quick triage sessions, quick resolution of issues, a
shippable product was made every 2 weeks and demo-ed to the client. Innovative retrospective
sessions were organised to motive the team.
Key Achievements
• Client accolades received for almost every sprint from the Product Owner & Technical Manager
onsite
• A motivated happy team throughout the Medco engagement by handling an efficient Scrum
Master role
• Recognised by the Management folks on the successful project delivery
• Organised and executed cross project reviews for an efficient knowledge grooming in the
teams.
EARLY CAREER
Team Leader / Project Manager - iSOFT, Dec 2003 to Aug 2011.
Key Achievements
• Involved in the delivery of Development and Maintenance releases.
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4. • Created, published, maintained web services, wsdls, managing their life cycles in a service
repository through a tool called WSo2 Governance registry.
• Created and published a web portal covering best practices and How Tos for .Net,
sqlserver, oracle, WCF related guidelines both for design and development.
• Handled external ISO audit single handed with no NCs nor observations but with a Note
worthy appreciation
• Creation of reusable web services for orchestration into solutions
• Seamless integration of iSOFT products through Smart solutions
• Driving Quality Improvement Programme, Performance Engineering, Work Product
Audits, ISO audits
• Website and Metrics dashboard innovations
Senior Product specialist – Ibhar software innovations pvt. Ltd., Aug 1996 to Nov 2003.
Key Achievements
• Involved in providing ideas, customization of the product for the clients Mercury
International, ITC, Wipro, Real Image, Amex and ELF
• Responsible for the end to end delivery of Ibhar complaints management, GFA-
Administration and applauded by the management for quick and quality delivery
Developer – Orkay consultants, May 1994 to Aug 1996.
Key Achievements
• Involved in development of programming logic for contract labour assessment package
• Manpower assessment package, Standard machining time computation for tool room
operations.
TRAINING / QUALIFICATIONS
• Certified SCRUM Master, Idea Champion
• Leadership: Personality development, Team building. Mentoring & coaching.
• Technology/Process: UML OOAD, RDBMS, Sybase, Power Builder, Visual Basic, Cloud
computing, Function point Analysis, PEGA, .Net foundation
• Programme/Project Management: Agile workshops.
• Quality Management: Auditor - WPA.
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