Ashish Kumar is a solutions-focused MBA professional with 7 years of experience in banking and finance. He currently works as an Assistant Vice President at Deutsche Bank in Bangalore, where he spearheads customer satisfaction initiatives and utilizes lean methodology to improve processes. Previously, he has led projects at Infosys and interned at Close Asset Management and Tata Iron Steel. He brings skills in areas such as project management, risk management, and relationship management.

1. ASHISH KUMAR
Contact: +91 8792384144
E-mail: aashooashish@gmail.com
PROFESSIONAL SNAPSHOT
SNAPSHOT: Solutions focused, meticulous and results-oriented Master of Business Administration Professional offering
7 years of insightful experience distinguished by commended performances and proven results. Extensive techno-
managerial experience in Banking & Finance arena with focus on delivering effective business solutions.
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Planning & Analysis
Lean/Process Consulting
Production Support
Credit Derivatives
Project Management
Client Management
Risk Management
Technical/Functional Support
Relationship Management
 Proficient at identifying and eliminating operational deficiencies and business deficient areas towards bottom line
improvement and top line growth
 An extensive expertise in managing various aspects of project management with a proven record of developing
business and deriving consistent growth in profits
 Gained experience in building, developing and managing a multi-disciplinary team of IT/Business specialist and third
party contractors/vendors
 Instrumental in leading 24 x 7 & 24 x 5 teams, to support end customers & clients; supervised teams providing
application support, production support & application hosting services
 Production Support(L1&L2) in offshore-Onsite model and Product Support for in-house products developed for
multiple customers
 Strong analytical and problem-solving skills, effective written and verbal communication skills, interpersonal skills,
organizational and multi-tasking skills
P R O F E S S I O N A L E X P E R I E N C E ______________________________________ ___
Deutsche Bank Group, Bangalore, India (Aug ’11 – Present)
Designation: Assistant Vice President
Function: Client Service Manager for Rates, Credit and Derivatives Products
BAU Functions:
 Spearhead Voice of customer programme across APAC to analyze satisfaction level index & pain points of customers
 Ensure correct staffing to meet Demand thereby creating effective shift timings across globe
 Utilize LEAN for trend analysis to identify opportunities for enhance current processes and headcount reduction
 Design MIS on LEAN methodology for teams to track progress during every shift throughout the day
 Perform demand capacity planning through budgeting, forecasting and prioritizing deliverables
 Supervise end to end Level 2 technical support functions for key platforms and deliver services to the clients that
meet both the quality expectations along with the business SLAs
 Formulate and present monthly pack to measure team’s performance against KPI metrics to business sponsors
 Perform Vendor(IT) Portfolio analysis, periodic onsite, paper based risk reviews of vendor’s in terms of controls,
regulatory compliance, quality and service delivery
 Run quarterly programs between front, middle and back office teams to agree for changes in delivery and structure
 Engage management layers to reach consensus across stakeholders and take decision for critical long standing issues.
 Support, motivate and share technical and management expertise with the partner teams to solve complex issues.
Provide regular feedback to team wherever there is a scope of improvement/development.
 Review all GCMs as part of the Change Management process by performing the risk assessment before it’s released
 Anticipate the needs based on the business requirement and take decision appropriately by working together to
facilitate deliver consistent services
 Spearhead transition of regulatory applications to India team to cater to EMIR, DoD Frank Acts
 Conducted training sessions for partner teams on business domains-RCD and LEAN across APAC
 Provided operational infrastructure for rates, credit and derivatives products across London, Birmingham, New York
and Jacksonville
Highlights/MajorContributions
 Mentored by McKinsey & Company on their LEAN Methodology
 Effectively identified tasks in production, admin and overhead elements and reduced them by 80%/40FTE in 2012

2.  Synchronized between business and IT teams understanding each other’s pain and successfully carried out process
reengineering to establish tools required for Operations Management that reduced the noise greatly
 Achieved 40% increase in profits for Asset Management Team in 2013 through effective roll out strategies
 Fostered strong relations between Operations & IT teams via weekly governance calls that enhanced and the
response time for incidents by over 33%
 Bagged promotions twice in span of 4 years from intern to AVP
Deutsche Bank Group, Bangalore, India Jan ’11 – Jun ‘11
Intern
Key Deliverables:
 Analyzed Asset Management, BAC, Summit, Trade & Security teams against 5D Methodology for profitability
 Established the tools, techniques and infrastructure required to enable effective Operations Management
 Evaluated the effectiveness of the IT system in bringing operational efficiencies
 Introduced cost modeling and gain sharing programs
 Developed operational performance metrics (Productivity and Efficiency) to assist with planning
P R E V I O U S A S S I G N M E N T S _________________________________ _______ __
Infosys TechnologiesLimited, Mysore Jul ‘06 – Jun ‘09
Client: British Petroleum
Key Deliverables:
 Led a technology migration project by producing a cost effective model to automate a number of laboratory and
refinery processes in BP, contributing to winning of 2 million USD project from key competitor.
 Involved with senior managers in pre bid queries, effort estimation and budgeting.
 Project managed a team of four in automating a manual process reducing staff hours by 66%.
 Interacted with client to understand their business to produce business requirement documents.
 Produced prototypes for client approval at initial stages.
 Accountable for the management activities like daily and monthly review etc.
 Lead and organized orientation and training of new associates fellow team members that join our project.
 Created innovative and user friendly interface which resulted in Infosys securing a new project.
 Incorporated quality measures for information security and disaster recovery up scaling project to CMM 5.
 Contributed towards knowledge sharing within team by conducting Knowledge transfer sessions.
 Ensured issues were identified, tracked, reported and project outputs were delivered on time.
 Interacted with client to understand their business to produce business requirement documents.
I N T E R N S H I P S _________________________________ ___ ___ ____ ___ ___ __
Close Asset Management, London, UK (Jan ’10 - May ’10)
Intern
 Identified financial tools for future business within multimanager industry based on customer needs
 Undergone research on market trends in investment banking industry by conducting interviews with 100+ clients
 Vital role in competitor analysis, Country Investment study, and identified market potential
 Formulated market entry strategy for the newly merged entity to enter US, UK and Swiss markets
 Recommendations were highly appreciated by the board and were implemented
Tata Iron Steel Company, Jamshedpur, India (Jan ‘06 – May ’06)
Intern
 Identified the most appropriate vendor of Electric Overhead Travelling cranes for Jamshedpur plant
C R E D E N T I A L S _______________________________ ___ ____ ___ ___ ____ ___
Professional:
Master of Business Administration from CASS BUSINESS SCHOOL (Europe Top 10), London, UK in 2010
MajorSubjects: Finance, Corporate Finance, Merger and Acquisitions, Private Equity, Accounting
Highlights:
 Gained knowledge on Derivatives-Swaps, options, futures
 Database Expertise: Thomson One Banker, One Source, Factiva, One Source, Reuter, Bloomberg.
 Finalist team in Business Challenge organized by KPMG global vice chair Alistair Johnston at London
Electrical & Electronics Engineering from Manipal Institute of Technology in 2006 with 1st Class
Highlights:
 Top 10 in the branch
 Paper Transmission and Distribution Losses presented in IEEE certified National Level Symposiums

3. Technical:
Project Management Tools: Microsoft Project 2003, Microsoft Office 2007
Project Management Methodologies: Waterfall, SDLC
Quality Practices: CMMi Level 5,
Configuration Management: VSS, CVS
Languages: VB Dot Net
Databases: Oracle 8i
Operating Systems: Windows 98/95, HP UNIX
Tools: Toad
P E R S O N A L M I N U T I A E ________________________________ ____ ___ ___ ___
Date of Birth: 14th November, 1983
Languages Known: English & Hindi
Mailing Address: HSR Layout, Bangalore - 560102
References: Will be pleased to furnish upon request
(ASHISH KUMAR)