Mabel Hofileña has over 15 years of experience in operations management, project management, service delivery management, and application support. She has held several senior leadership roles at OpenText and Hewlett-Packard where she was responsible for driving initiatives, delivering projects on time and on budget, and ensuring compliance with various processes. She has a proven track record of operational excellence and delivering results.
Karen Twomey has over 15 years of experience as a senior transformation and change manager for large-scale ERP implementations. She has led change management efforts for Oracle and SAP deployments at HSBC, Vodafone, Centrica, and British Gas. Her expertise includes communications strategy, stakeholder management, training design, change impact assessment, and ensuring business readiness for cutovers. She has a track record of successfully delivering complex transformation programs on time and within budget.
N. Srividya has over 17 years of experience in banking, healthcare, insurance, and CRM project delivery using Agile and SDLC models. She has experience in roles such as developer, lead, Scrum Master, offshore delivery manager, PMO manager, and Agile coach. Her areas of expertise include communication, leadership, team building, project/product delivery, planning, estimating, scheduling, and client relationship building. She has successfully delivered projects for clients such as Aetna, Lloyds Banking Group, eWorkers Compensation, and Medco Health Solutions.
Dharmesh Narula is a Lean Specialist and Team Leader at Ameriprise Financial seeking opportunities in process improvement. He has over 8 years of experience deploying Lean principles such as waste reduction, standard work, and visualization. Notable achievements include deploying Lean to over 1000 employees and improving engagement scores. He holds a Green Belt certification and received Lean training in the US. Prior experience includes roles in workforce planning, scheduling, and operations management.
Rahul Ghame is a Process Design Engineer with over 5 years of experience in GIS analysis and process design. He currently works at Here Solutions, where he has led several projects involving location intelligence, autonomous vehicles, and navigation systems. Some of his responsibilities include designing and managing end-to-end processes, collaborating across teams, and successfully delivering projects. He has strong skills in process improvement, Lean Six Sigma, and project management.
Deepak Kumar is a PMP certified Project Manager with over 9 years of experience in project management, business analysis, operations, and process improvement. He is seeking a role utilizing his experience in project management and business analysis. He has a history of successfully managing multiple projects, automating processes, and improving accuracy and productivity at his current employer, Aon, a global HR outsourcing firm.
Rupert Groenewald is an experienced Senior Facility Manager from South Africa with over 11 years of experience in facilities management. He has a proven track record of delivering results through improving processes, reducing costs, and improving productivity and staff morale. Currently employed by Drake and Skull Facilities Management, he manages facilities support services for ABSA Bank locations in Cape Town. He has a diploma in Business Management and certificates in facilities management. His expertise includes managing both soft and hard facilities services, health and safety, quality management, and contract and budget management.
Richard Symes has over 25 years of experience managing projects, programs, people, and finances in financial services, IT, and public sectors. He has a track record of successfully delivering services on time and on budget while leading diverse teams through periods of change. Currently on a career break, his previous roles include Senior PMO Delivery Manager at Lloyds Banking Group, Senior Programme PMO Manager at Surrey Police, and various management positions at LloydsTSB.
The document discusses the professional experience and responsibilities of Sukanya Baruah. It details her experience managing knowledge management teams and implementing knowledge management strategies and systems for multiple organizations over 12 years. Some of her key responsibilities included setting up KM processes, creating documentation, developing communities of practice, content management, and measuring the impact of KM initiatives. She held manager level positions and managed teams of 5 to 36 people.
Karen Twomey has over 15 years of experience as a senior transformation and change manager for large-scale ERP implementations. She has led change management efforts for Oracle and SAP deployments at HSBC, Vodafone, Centrica, and British Gas. Her expertise includes communications strategy, stakeholder management, training design, change impact assessment, and ensuring business readiness for cutovers. She has a track record of successfully delivering complex transformation programs on time and within budget.
N. Srividya has over 17 years of experience in banking, healthcare, insurance, and CRM project delivery using Agile and SDLC models. She has experience in roles such as developer, lead, Scrum Master, offshore delivery manager, PMO manager, and Agile coach. Her areas of expertise include communication, leadership, team building, project/product delivery, planning, estimating, scheduling, and client relationship building. She has successfully delivered projects for clients such as Aetna, Lloyds Banking Group, eWorkers Compensation, and Medco Health Solutions.
Dharmesh Narula is a Lean Specialist and Team Leader at Ameriprise Financial seeking opportunities in process improvement. He has over 8 years of experience deploying Lean principles such as waste reduction, standard work, and visualization. Notable achievements include deploying Lean to over 1000 employees and improving engagement scores. He holds a Green Belt certification and received Lean training in the US. Prior experience includes roles in workforce planning, scheduling, and operations management.
Rahul Ghame is a Process Design Engineer with over 5 years of experience in GIS analysis and process design. He currently works at Here Solutions, where he has led several projects involving location intelligence, autonomous vehicles, and navigation systems. Some of his responsibilities include designing and managing end-to-end processes, collaborating across teams, and successfully delivering projects. He has strong skills in process improvement, Lean Six Sigma, and project management.
Deepak Kumar is a PMP certified Project Manager with over 9 years of experience in project management, business analysis, operations, and process improvement. He is seeking a role utilizing his experience in project management and business analysis. He has a history of successfully managing multiple projects, automating processes, and improving accuracy and productivity at his current employer, Aon, a global HR outsourcing firm.
Rupert Groenewald is an experienced Senior Facility Manager from South Africa with over 11 years of experience in facilities management. He has a proven track record of delivering results through improving processes, reducing costs, and improving productivity and staff morale. Currently employed by Drake and Skull Facilities Management, he manages facilities support services for ABSA Bank locations in Cape Town. He has a diploma in Business Management and certificates in facilities management. His expertise includes managing both soft and hard facilities services, health and safety, quality management, and contract and budget management.
Richard Symes has over 25 years of experience managing projects, programs, people, and finances in financial services, IT, and public sectors. He has a track record of successfully delivering services on time and on budget while leading diverse teams through periods of change. Currently on a career break, his previous roles include Senior PMO Delivery Manager at Lloyds Banking Group, Senior Programme PMO Manager at Surrey Police, and various management positions at LloydsTSB.
The document discusses the professional experience and responsibilities of Sukanya Baruah. It details her experience managing knowledge management teams and implementing knowledge management strategies and systems for multiple organizations over 12 years. Some of her key responsibilities included setting up KM processes, creating documentation, developing communities of practice, content management, and measuring the impact of KM initiatives. She held manager level positions and managed teams of 5 to 36 people.
Anantharaj Couppane has over 12 years of experience as a digital project manager and tester. He has led teams of up to 30 people on projects for clients such as Sanofi and British Telecom. His responsibilities include project planning, resource management, testing, and delivering projects on time. He is proficient in test planning, test case development, and defect tracking using tools like Quality Center.
Deborah Secor has over 38 years of experience leading business transformations and Lean improvements at Rockwell Collins. She led the development of enterprise program planning tools and change management. Secor also led Lean strategies and transformation projects focused on reducing cycle times, establishing consistent processes, and reorganizing teams for increased productivity. Her skills include facilitation, communications, process mapping, and Lean tools and methods. Secor has received awards including the Shingo Research Award and was a Lean Advisory Council member until retiring from Rockwell Collins in 2015.
Enaam Alum is a junior IT project manager with over 10 years of experience managing projects in various industries. He has experience leading teams and projects using agile and waterfall methodologies. The document provides details on his career history, areas of expertise, education, and technical skills.
Ervin Patric A. Loresco is an IT professional with over 5 years of experience in IT service delivery and applications management. He has a proven track record of leading teams to achieve targets and drive process improvements. Currently a Service Level Manager, he is interested in broader leadership roles involving strategic analysis, decision-making, and data analytics.
This document outlines an agenda for a project meeting, discussing updates on project delivery, initiatives to improve collaboration, knowledge management, and delivery excellence. Key focus areas discussed include partnership development, communication, reducing learning curves, end-to-end ownership, and product innovation. Metrics and maturity models for functions like QA and technical are also reviewed. Action items from the meeting are captured.
Bryan McGlynn is seeking a collaborative leadership position where he can utilize his strategic and operational skills. He has over 10 years of experience in sales, sales management, and consulting. He is pursuing an Executive MBA and Lean Six Sigma Black Belt certification to expand his leadership abilities.
Ravi Prakash is seeking a challenging position as a Project Manager, Service Manager, or Operations Manager. He has over 13 years of experience in areas such as project management, process management, IT operations, and infrastructure management. He is proficient in implementing best practices and standards to improve business processes.
K. Srinivasan has over 9 years of experience as an SAP MM consultant. He has experience leading implementation and support projects for clients in various industries including pharmaceutical, retail, automotive and software. Some of his responsibilities have included requirements gathering, configuration, testing, training, and managing project timelines and resources. He is proficient in SAP ECC 6.0, 4.7, 4.6C and has expertise in all areas of the SAP MM module including master data, purchasing, pricing, inventory management and invoice processing.
Thomas Kjeldsen is a project manager and change management specialist with over 9 years of experience in project management, operations, and leadership roles. He has a bachelor's degree in business logistics management and is currently preparing for his PMP certification. Kjeldsen is seeking a new career opportunity in project management, leadership, or supply chain/operations management, and is ready to relocate to Jutland, Denmark.
Allison Mills has 12 years of experience in technology, business, supply chain management, and international trade. She has worked in roles such as an M3 Application Administrator, Engagement Manager, Program Manager, Field Specialist, and Consultant. She has expertise in enterprise applications, computational analysis, relationship building, and continuous improvement. Her experience includes implementing ERP systems, managing global programs, and delivering strategic recommendations to customers.
Resume-Nagaraj V D -Test Management ArchitectNagaraj V D
This resume summarizes Nagaraj V D's experience as a Test Management Architect with over 14 years of experience in software testing. Some of his responsibilities include defining test strategies, frameworks, and delivery models. He has experience leading testing for projects in various domains including banking, hospitality, and healthcare. Recently, he has been working on modernizing testing services at Ciber India using tools like CA DevTest.
Daniel is a professional controller with over 20 years of experience in audit, finance, business consulting and ICT. He has worked as a project manager and business architect for international clients in various industries, managing complex projects and project teams. His experience includes roles at Accenture where he led finance transformations, ERP implementations, and the outsourcing of finance functions for clients such as KPN, Ahold, Essent, and ABN Amro.
Senior manager with over 14 years of experience in project management, operations management, and business transformation across various industries. Currently leads a team of 14 people as the Head of Business Services for the Asia Pacific region at Swiss Re Corporate Solutions in Singapore. Provides leadership, ensures compliance, and improves processes.
This document summarizes the experience of an 11-person software development team at SmartIT that transitioned from a waterfall process to Kanban over the course of 6 months. The team supported a key client, "Biala Karta", by visualizing their work on a Kanban board. This helped improve collaboration and optimize their workflow. They found the board served as a social place to discuss work and report progress. Over time, the team established new Kanban policies as needed and reported improved cooperation, smooth workflow, and role modeling in the organization from adopting Kanban practices.
The document provides a summary of Pragya Rathore's professional experience and qualifications. She has over 11 years of experience in information technology project management, quality assurance testing, and scrum master roles. Her areas of expertise include project estimation, requirements analysis, test design, execution and management. She is a certified Project Management Professional and Scrum Master with qualifications in software testing. Currently she works as a Scrum Master at Wolters Kluwer Tax & Accounting managing multiple teams.
As a MBA (Business Strategy), Herriot Watt University, UK with 22+ years of experience in implementing operational strategies and coordinating project activities across diverse organizations, having exposure to working on various multi-million dollar projects, I present herewith, my candidature to work with your company, in a challenging managerial role and add value to the operations.
This document summarizes the services provided by Accelean management consultants, including helping clients design lean and secure supply chains, implement operational excellence, establish performance management processes, and achieve strategic visions through transformation projects. Accelean consultants have experience in industries like aerospace, defense, and shipbuilding and provide services like process improvement, change management coaching, and performance management system design.
• Program Manager with experience across program/project management, devising strategy, process design, operations. implementation, product management, customer life-cycle management and business process optimization
• MBA in Marketing & International Business from Symbiosis Institute of Management Studies (India). Skilled in leadership, team management, program management, data backed decision making with solid experience in Sales, Marketing & Operations in urban & rural geographies.
Rajendra Basavanna is a project manager with over 20 years of experience managing software projects across multiple industries. He has extensive experience leading teams, planning projects, ensuring delivery within budget and on schedule, and implementing Agile methodologies. He is proficient in various technologies and holds several certifications in project management, IT service management, and business continuity. He is currently seeking a senior project management role in Bangalore, Hyderabad, or Pune.
This document is an executive summary and resume for Roshan Stouwie, a high-performing project management professional with over 20 years of experience. He has a track record of successfully directing global programs and managing multiple concurrent projects on time and on budget. His experience includes roles at CVS Health, Aon, and General Growth Properties, where he delivered process improvements, application implementations, and people initiatives.
Francis Peter D. Decena is seeking a position where he can utilize his 20+ years of experience in service delivery, project management, customer service, and operations management. He has held roles such as Service Delivery Manager, National Operations Manager, Project Delivery Manager, and Customer Service Manager for various companies. His experience includes managing day-to-day operations, implementing process improvements, resolving issues, maintaining quality of service, and developing strong client relationships. He is seeking to contribute his leadership, analytical, and customer service skills to a company's mutual success.
Steven Carpenter is a senior business project manager with experience leading finance and procurement transformation projects across many industries. He has expertise in full project lifecycles from problem definition to implementation using both Waterfall and Agile methodologies. Steven enjoys stakeholder management and has led teams of up to 30 personnel on projects ranging from £200k to £1m. He is a PRINCE2 Practitioner and qualified accountant with a track record of delivering business transformation programs.
Anantharaj Couppane has over 12 years of experience as a digital project manager and tester. He has led teams of up to 30 people on projects for clients such as Sanofi and British Telecom. His responsibilities include project planning, resource management, testing, and delivering projects on time. He is proficient in test planning, test case development, and defect tracking using tools like Quality Center.
Deborah Secor has over 38 years of experience leading business transformations and Lean improvements at Rockwell Collins. She led the development of enterprise program planning tools and change management. Secor also led Lean strategies and transformation projects focused on reducing cycle times, establishing consistent processes, and reorganizing teams for increased productivity. Her skills include facilitation, communications, process mapping, and Lean tools and methods. Secor has received awards including the Shingo Research Award and was a Lean Advisory Council member until retiring from Rockwell Collins in 2015.
Enaam Alum is a junior IT project manager with over 10 years of experience managing projects in various industries. He has experience leading teams and projects using agile and waterfall methodologies. The document provides details on his career history, areas of expertise, education, and technical skills.
Ervin Patric A. Loresco is an IT professional with over 5 years of experience in IT service delivery and applications management. He has a proven track record of leading teams to achieve targets and drive process improvements. Currently a Service Level Manager, he is interested in broader leadership roles involving strategic analysis, decision-making, and data analytics.
This document outlines an agenda for a project meeting, discussing updates on project delivery, initiatives to improve collaboration, knowledge management, and delivery excellence. Key focus areas discussed include partnership development, communication, reducing learning curves, end-to-end ownership, and product innovation. Metrics and maturity models for functions like QA and technical are also reviewed. Action items from the meeting are captured.
Bryan McGlynn is seeking a collaborative leadership position where he can utilize his strategic and operational skills. He has over 10 years of experience in sales, sales management, and consulting. He is pursuing an Executive MBA and Lean Six Sigma Black Belt certification to expand his leadership abilities.
Ravi Prakash is seeking a challenging position as a Project Manager, Service Manager, or Operations Manager. He has over 13 years of experience in areas such as project management, process management, IT operations, and infrastructure management. He is proficient in implementing best practices and standards to improve business processes.
K. Srinivasan has over 9 years of experience as an SAP MM consultant. He has experience leading implementation and support projects for clients in various industries including pharmaceutical, retail, automotive and software. Some of his responsibilities have included requirements gathering, configuration, testing, training, and managing project timelines and resources. He is proficient in SAP ECC 6.0, 4.7, 4.6C and has expertise in all areas of the SAP MM module including master data, purchasing, pricing, inventory management and invoice processing.
Thomas Kjeldsen is a project manager and change management specialist with over 9 years of experience in project management, operations, and leadership roles. He has a bachelor's degree in business logistics management and is currently preparing for his PMP certification. Kjeldsen is seeking a new career opportunity in project management, leadership, or supply chain/operations management, and is ready to relocate to Jutland, Denmark.
Allison Mills has 12 years of experience in technology, business, supply chain management, and international trade. She has worked in roles such as an M3 Application Administrator, Engagement Manager, Program Manager, Field Specialist, and Consultant. She has expertise in enterprise applications, computational analysis, relationship building, and continuous improvement. Her experience includes implementing ERP systems, managing global programs, and delivering strategic recommendations to customers.
Resume-Nagaraj V D -Test Management ArchitectNagaraj V D
This resume summarizes Nagaraj V D's experience as a Test Management Architect with over 14 years of experience in software testing. Some of his responsibilities include defining test strategies, frameworks, and delivery models. He has experience leading testing for projects in various domains including banking, hospitality, and healthcare. Recently, he has been working on modernizing testing services at Ciber India using tools like CA DevTest.
Daniel is a professional controller with over 20 years of experience in audit, finance, business consulting and ICT. He has worked as a project manager and business architect for international clients in various industries, managing complex projects and project teams. His experience includes roles at Accenture where he led finance transformations, ERP implementations, and the outsourcing of finance functions for clients such as KPN, Ahold, Essent, and ABN Amro.
Senior manager with over 14 years of experience in project management, operations management, and business transformation across various industries. Currently leads a team of 14 people as the Head of Business Services for the Asia Pacific region at Swiss Re Corporate Solutions in Singapore. Provides leadership, ensures compliance, and improves processes.
This document summarizes the experience of an 11-person software development team at SmartIT that transitioned from a waterfall process to Kanban over the course of 6 months. The team supported a key client, "Biala Karta", by visualizing their work on a Kanban board. This helped improve collaboration and optimize their workflow. They found the board served as a social place to discuss work and report progress. Over time, the team established new Kanban policies as needed and reported improved cooperation, smooth workflow, and role modeling in the organization from adopting Kanban practices.
The document provides a summary of Pragya Rathore's professional experience and qualifications. She has over 11 years of experience in information technology project management, quality assurance testing, and scrum master roles. Her areas of expertise include project estimation, requirements analysis, test design, execution and management. She is a certified Project Management Professional and Scrum Master with qualifications in software testing. Currently she works as a Scrum Master at Wolters Kluwer Tax & Accounting managing multiple teams.
As a MBA (Business Strategy), Herriot Watt University, UK with 22+ years of experience in implementing operational strategies and coordinating project activities across diverse organizations, having exposure to working on various multi-million dollar projects, I present herewith, my candidature to work with your company, in a challenging managerial role and add value to the operations.
This document summarizes the services provided by Accelean management consultants, including helping clients design lean and secure supply chains, implement operational excellence, establish performance management processes, and achieve strategic visions through transformation projects. Accelean consultants have experience in industries like aerospace, defense, and shipbuilding and provide services like process improvement, change management coaching, and performance management system design.
• Program Manager with experience across program/project management, devising strategy, process design, operations. implementation, product management, customer life-cycle management and business process optimization
• MBA in Marketing & International Business from Symbiosis Institute of Management Studies (India). Skilled in leadership, team management, program management, data backed decision making with solid experience in Sales, Marketing & Operations in urban & rural geographies.
Rajendra Basavanna is a project manager with over 20 years of experience managing software projects across multiple industries. He has extensive experience leading teams, planning projects, ensuring delivery within budget and on schedule, and implementing Agile methodologies. He is proficient in various technologies and holds several certifications in project management, IT service management, and business continuity. He is currently seeking a senior project management role in Bangalore, Hyderabad, or Pune.
This document is an executive summary and resume for Roshan Stouwie, a high-performing project management professional with over 20 years of experience. He has a track record of successfully directing global programs and managing multiple concurrent projects on time and on budget. His experience includes roles at CVS Health, Aon, and General Growth Properties, where he delivered process improvements, application implementations, and people initiatives.
Francis Peter D. Decena is seeking a position where he can utilize his 20+ years of experience in service delivery, project management, customer service, and operations management. He has held roles such as Service Delivery Manager, National Operations Manager, Project Delivery Manager, and Customer Service Manager for various companies. His experience includes managing day-to-day operations, implementing process improvements, resolving issues, maintaining quality of service, and developing strong client relationships. He is seeking to contribute his leadership, analytical, and customer service skills to a company's mutual success.
Steven Carpenter is a senior business project manager with experience leading finance and procurement transformation projects across many industries. He has expertise in full project lifecycles from problem definition to implementation using both Waterfall and Agile methodologies. Steven enjoys stakeholder management and has led teams of up to 30 personnel on projects ranging from £200k to £1m. He is a PRINCE2 Practitioner and qualified accountant with a track record of delivering business transformation programs.
Sagar Kulkarni has over 15 years of experience leading complex technology projects for clients in various industries. He is proficient in project management, transition management, service delivery, and people management. Notable achievements include successfully delivering projects valued over $10 million on time and under budget, improving customer satisfaction ratings, and acquiring $1 million in additional business. Kulkarni's experience spans roles at Mphasis, IBM, and Patni Computer Systems, where he has consistently delivered projects on schedule while meeting SLAs and other key performance metrics.
Ashfaq TP is a senior finance analyst with over 15 years of experience. He has extensive experience leading teams and implementing new processes at Hewlett Packard. He currently works on the balance sheet segmentation project and defines new process rollouts for HP's global inter-company team. Previously, he led an event management team and was a subject matter expert handling customer service and training. He has a bachelor's degree in business management.
This document contains the resume of Abhijit Choudhury summarizing his professional experience and qualifications. He has over 12 years of experience in project management, business analysis, and service management roles at HP Globalsoft Pvt. Ltd. He holds certifications in ITIL, SAFe, and other project management frameworks. Some of the key projects he has worked on include server security compliance, site-to-site compliance, cloud migration, and application support across various domains.
This summary provides an overview of Sudhakar Bonthu's professional experience:
Sudhakar Bonthu has over 24 years of experience in operations management, process management, and system implementation. He is currently the Vice President of IT Planning & Control at Northern Operating Service Pvt. Limited, Bangalore. Previously he has held leadership roles implementing ITIL practices and managing projects and teams at Satyam Computer Services and Hewlett Packard.
Aldo Obregón Pineda is a self-taught and goals-oriented professional with strong project management, continuous improvement, and customer service skills. He has over 10 years of experience leading quality improvement and lean sigma projects in manufacturing and IT outsourcing. Currently, Aldo works as an Account Project Lead at Hewlett Packard Enterprise, where he is responsible for delivering projects on time, on budget, and to a high quality standard.
This document provides a summary of Michael P. Quinn's professional experience and qualifications. He has over 25 years of experience in training, project management, process improvement, and supply chain/logistics. His areas of expertise include training development, business process improvement, change management, and SAP modules like SD, MM, CRM, and WMS. He has successfully led training initiatives and process improvement projects for companies like Grainger, Bob's Discount Furniture, and Novell.
This document is a resume for Kerry L. Sheehan that outlines her experience and qualifications. She has over 15 years of experience in IT consulting, project management, process engineering, and application support. She has a proven track record of leveraging technology to solve business problems and has worked on numerous projects involving portfolio management, project management, and process improvement. Her experience includes roles at companies such as Anthem Inc., The Hartford, and Indecon.
Neisha Grainger is seeking a role that utilizes her over 20 years of experience in global companies, including skills in team management, client relationships, project delivery, change management, and problem solving. She has extensive experience coordinating programs and projects from start to finish using methodologies like PMI PMP. Her career history includes roles managing portfolios of 40-50 projects at a time at Cisco and Zurich Insurance, where she oversaw resources, budgets, reporting, and governance. She is proficient in Microsoft Office, Project, various project management software, and holds ITIL and PMP certifications.
Jeffrey Woods has over 25 years of experience in global operations leadership roles, including managing teams that implemented strategic initiatives at Avaya like moving transactions to web-based platforms. He has a proven track record of successfully delivering projects on time and within budget, including developing training programs and negotiating agreements with vendors. Woods' career includes progressively responsible roles in technical support, call center management, and overseeing process improvement projects impacting thousands of employees worldwide.
Neil Doody has over 30 years of experience in IT services and project management. He has a proven track record of managing teams, implementing governance and compliance protocols, and ensuring effective incident and problem management. Doody has developed collaborative relationships with clients and suppliers, and has coached teams to improve service quality and reduce incidents. He holds several ITIL certifications and has managed both projects and programs on time and on budget.
Anindya Dutt has nearly 20 years of experience in global shared services and solutions architecture. He has led large teams and programs, driving revenue of over $4 million in one quarter. As manager for Accenture in Delhi, he standardized processes and ensured value delivery beyond cost savings. Previously he held roles in shared services for Accenture in Bangalore and the Philippines, where he reduced costs by over $1.5 million and grew operations significantly.
David Rains has over 6 years of management experience and 15+ years of customer service experience. He currently works as an Operations Manager at Insperity, where he has implemented changes to improve customer experiences and collaborated on product changes based on customer feedback. Previously he held roles with increasing responsibility in technical support, project management, and sales. He has a background in IT and business and is proficient in various software programs and operating systems.
Nettie L. Whitehead has over 18 years of experience in office and customer service management, including experience implementing SAP/ECC systems and internal controls to optimize efficiency. She has comprehensive training in Six Sigma methodologies. Her experience includes managing customer service departments, implementing lean processes, conducting quality audits, and serving as a liaison between customers and logistics operations. She has a proven track record of improving customer satisfaction, developing employees, and driving continuous improvement through lean initiatives and quality projects.
This resume summary provides information about Senthil Kumar, an IT professional based in Coimbatore, India. He has over 5 years of experience in roles such as Technical Lead and Infrastructure Technology Specialist at Cognizant Technology Solutions. Senthil has certifications in ITIL, Six Sigma Green Belt, and Project Management and has successfully led several process improvement projects. He is seeking a leadership role where he can apply his knowledge and skills in project management, process design, and team leadership.
Sarah Ingram has over 10 years of experience in project management and setting up project management offices. She specializes in adapting delivery models to agile methodologies and has extensive experience implementing practical process improvements. Her employment history includes roles supporting digital operations, programme planning, PMO consulting, and project support across multiple industries.
Rachel Kavitha has over 16 years of experience as an Operations Manager successfully delivering projects on time and under budget. She has expertise in infrastructure services, development projects, IT management, and strategic initiatives. Currently she is managing automation and robotics projects for Telstra at Accenture. Previously she held management roles at Wipro Technologies and led teams and projects in banking, retail, and manufacturing.
Jamie Purvis is seeking a results-oriented position where they can apply their skills in operations, project management, training, and process improvement. They have over 10 years of experience managing warehouse and distribution center operations with a focus on safety, productivity, and customer service. Their most recent role is as an Area Logistics Manager at Tech Data Logistics where they oversee performance and ensure standards are maintained.
1. Mabel Hofileña
Diamond 404 Rosewood Pointe, Acacia Estates, Brgy. Ususan, Taguig City, NCR, Philippines , +639178358398,
mabel.hofilena@gmail.com
June 2014 – Present: Senior Manager, Business Operations, OpenText – Responsible for driving operational initiatives,measures
and reporting. Coordinating between business units and supportfunctions
As local point of contact for the office renovation project(USD 3.8 M project housing total of1400 headcount),led the floo r
planning exercise,collaborated with the facilities team to ensure business requirements were met. Ensured proper transition
and communication plans were in place given phased approach. All floors were launched on budgetand on schedule with
minimal issues reported.
As part of Business ContinuityPlanning,
o Completed call tree drill,analysis and action planning
o Facilitated the annual fire drill and completing data analysis and action planning
Delivered service reporting requirements on time
Dec 2013 – June 2014: Senior Manager, Project Management, OpenText – Responsible for the ensuring coverage and delivery of
projects across regions thatare assigned to the Solution Center. Functionally manage 8 Philippines based resources.
Delivered resource capacitymanagementensuring all projects (averaging 90 per month) had assigned ProjectManagers.
Delivered 15 projects to closure
Led the internal customer reviews for 3 regions and ensured completion ofcorresponding action plans
Dec 2011 – Dec 2013: Account Delivery Manager, Hewlett-PackardCompany – Responsible for the application and delivery of ITIL
and account-standard processes and tools for supplychain services (with 18 SAP production systems) ofa global Consumer Industry
company. Manage 5 Global Process Owners, 38 Philippines and Costa Rica based resources within the shared deliveryorganizations
for Change Management,Release-to-Operations and SAP ABAP Support.
Achieved 100% compliance in both internal and external audit requirements of the client’s supportprocesses
Delivered monthlyservice reporting requirements on time
Delivered standardization ofsub-processes and enablers for Change Management across all regions on time using ITIL and
basic projectmanagementmethodology
Delivered proposal for integration and simplification ofChange Managementprocess for cross-services using Value Stream
Mapping
Defined standard Service Transition Managementpolicyand process as partof overall transformation plans
Operationalized service review and reporting for SAP ABAP Supportteam
Completed the following trainings:
o Project ManagementFundamentals
o Value Stream Mapping
Jan 2012 – Dec 2013: Technical Lead for Service Management Profession, Hewlett-PackardCompany – Responsible for driving
the strategy and roadmap of Service Management profession and ensure deliveryof associated initiatives and activities within the
community.
Developed strategies on communitybuilding,capabilitybuilding,career developmentand innovation for the Service
Managementcommunity
Delivered annual communityevent on knowledge sharing,career talk and employee engagement
Participated as resource speaker and career coach for site-wide event on career development
Completed the data mapping for job category and specialization,skills listand level definition of Service Managementroles for
site-wide capabilityassessmenttool
Delivered mentoring program for 9 Philippines based resources through engagementwith mentors across the regions
Completed the training on Skills Standards for IT Professionals (ITSS Operation Process)
Mar 2008 – Dec 2011: Service Delivery Manager, Hewlett-PackardCompany – Responsible for the end-to-end delivery of the
services offered by the organization encompassing organizational building,training and development,process compliance,and daily
execution of managementand administrative functions. Managed 2 teams with initial headcountof16 resources.
Delivered transition and integration ofglobal resources for financial reporting services into a single organization using basic
projectmanagementmethodology
Delivered total of 7 headcountgrowth by driving operational excellence,solutioning for service expansion and negotiation with
the customer
Achieved service alignmentfor Level 2 supportof profit forecasting services through documentation of Service Definition and
Delivery Expectations and agreementwith the customer
Achieved all time high customer satisfaction rating for supportdelivered to profit forecasting services
2. Delivered internal succession through coaching and delegation for development
Achieved the following certifications:
o Managers Certificate in IT Service Management (ITIL v2)
o ITIL Expert in IT Service Management(ITIL v3)
Completed the following trainings:
o 7 Habits for Managers
o 360 Degree Leader
Feb 2011 – Dec 2011: Program Owner for Client-Vendor Alliance Initiative, Hewlett-PackardCompany – Responsible for the
integration and delivery of on-boarding courses relevantfor both organizations.
Delivered training courses,immersion and site visits for 183 participants
Feb 2007 – Mar 2008: Team Leader, Hewlett-PackardCompany – Responsible for coordinating the work assignments and activities
within the team.Managed 12 resources supporting supplychain services within European region ofa global Consumer Industry
company. Led monthlyinternal service reviews and team meetings
Met all targets setfor ticket resolution measures across all services bydriving continuous improvements within the team
Delivered the transition requirements for the team’s service expansion
Achieved certification in SAP SCM - Procurement
Completed the following trainings:
o 7 Habits for HighlyEffective People
o Stepping Up to ManagementTraining
Nov 2006 – Oct 2010: Program Owner for On-boarding Initiative, Hewlett- PackardCompany – Responsible for the identification
and delivery of new employee’s on-boarding needs ofthe tower. Managed pool of class owners,trainers and facilitators. Managed
allocated training budget.
o Delivered training runs for 509 new hires
o Delivered standardization ofonboarding requirements and training plans
o Achieved 100% completion for the redeploymentofthe company’s strategywithin the organization through team sessions and
organizing photo contest
Jun 2006 – Feb 2007: Application Specialist, Hewlett-PackardCompany – Responsible for supporting SAP Production Planning
and Materials Managementapplications in production for the European region ofa global Consumer Industrycompany. Performed
system and batch job monitoring. Handled service requests. Managed incidentand problem resolution. Validated changes.
Contributed to the knowledge transfer ofthe startup team by conducting training and through documentation ofsupport
processes
Resolved 108 incidents and requests with 100% completion within targettime rate
Aug 2003 – Jun 2006: Application Specialist, Hewlett-PackardCompany – Responsible for supporting SAP Production Planning
applications in production for the Asia region of a global Consumer Industrycompany. Performed system and batch job monitoring.
Handled service requests. Managed incidentand problem resolution. Validated changes.
Resolved 938 incidents and requests with 100% completion within targettime rate
Delivered implementation ofvendor model solution for 1 marketon time
Jun 2003 – Aug 2003: Systems Analyst, Procter and Gamble – Responsible for supporting SAP Production Planning applications in
production for the Asia region. Performed system and batch job monitoring. Handled service requests. Managed incidentand problem
resolution. Validated changes.
Completed internal onboarding program
Achieved ITIL Foundations certification
BSc Civil Engineering,De La Salle University – Manila, Philippines,2002 (Graduated Cum Laude)
Civil Engineering Licensure Exams,Professional Regulations Commission,Philippines,2003