Michelle Stargardt has over 30 years of experience in retail sales, management, and outside sales. She has a talent for identifying customer needs and presenting appropriate products and services. She has demonstrated the ability to gain customer trust and provide exceptional follow-up and customer service. She also has experience training and coaching sales staff and resolving escalated customer issues.

1. M iche ll e A Sta rg ar dt
4 00 Me lan ie L an e, Ca ry, N C 2 7511
H om e 9 19 46 6 8 180 Mo bi le 9 19 81 2 2 639
w ee bus@n c.rr .com
SUMMARY OF QUALIFICATIONS
Highly personable, energetic, self motivated individual with over thirty years combined experience
in retail sales, management and outside sales, with exceptional customer service abilities.
PROFESSIONAL EXPERIENCE
Talent for identifying customer needs and presenting appropriate company product and service
offerings.
Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased
repeat and referral business.
Successful track record with training and coaching sales staff in retail and commercial industries with
associates reaching and maintaining sales goals.
Expertise in resolving escalated customer service issues.
Proficient with general computer application and 20/20 Cabinetry design applications.
EMPLOYMENT HISTORY
C hi co s FAS – Sto re M an ager Ra le igh , C ar y an d M or ri svil le
Supervise all Associates engaged in sales and customer relations.
Prepared schedules insuring proper floor coverage for fiscal guidelines.
Performed all operational activities to insure smooth operation of store.
Cash handling and reporting and loss prevention. Inventory
management from stock room to sales floor as well as inventory results
quarterly. Maintain visual standards to company guidelines including
monthly store sets. Closing locations and re- opening new store
location. Build and maintain solid customer relations. Customer base
has followed me from all locations that I have managed for 9 years
August 2007-to present
Bel ve de re C ab ine ts – Sal es a nd De si gn –Ape x N C
Designed Cabinetry utilizing 20/20 Design Program
Customer Meetings, Job Site Measurement and Lay Out
Ordering and installation management
March 2007-June 2007
C ar ol ina M ar bl e an d Gra ni te - Sa le s a nd D esig n-Ra le igh NC
Interfaced with clients from Granite Showroom identifying their Granite
needs
Designed Cabinetry utilizing 20/20 Design Program Design for
prospective Cabinetry Showroom
Generated New Business opportunities through Networking
opportunities
October 2006-March 2007

2. C OR T F ur ni tu re Re ntal -D istr ict Sa le s M ana ger-Ra le igh NC
Supervised and coached 5 Account Sales Representatives for
Commercial and Residential Rental Industry
Interfaced with Property Management and Leasing Agents in the
Apartment Communities
Facilitated smooth transactions for rental furniture for Apartment
Communities respective Apartment units
Facilitated with commercial clients with rental needs during transition
period while awaiting new furniture from commercial furniture vendors
Prepared weekly and monthly sales reports for District General Manager
Participated in networking events
August 2004-October 2005
Bel k’ s De par tm ent Stor es-Ar ea Sal es Ma nage r-Du rha m N C
Supervised and coached 12 Sales associates for Ladies Design
Sportswear Department
Increase Department Sales by 30% within 30 days
Interfaced with Customers on Sales floor
Manager on Duty responsibilities opening and closing store with 200
Sales Associates
Maintained Sales Floor integrity for Proto Type standard for Belk Stores
through the Southeast
Prepared sales figures for 11 vendors for weekly staff meetings
Maintained 8 million dollars of merchandise on Ladies Designer
Sportswear Sales floor
November 2002-August
2004
EDUCATION
H om e Busin ess Ser vi ce s o f R ea l Esta te -R al ei gh N C
Obtained Brokers Real Estate License
May 2006
W est Val le y Co ll ege -Sar atog a C A
Study of Interior Design
July 1981-August 1983