Brian Bible is seeking a technical position utilizing over 20 years of experience in telecommunications. He has held senior roles supporting voice infrastructure for Apollo Education Group, Avnet, MicroAge, and Nitek. His experience includes installation, support and administration of Avaya, Cisco, and Inter-Tel voice systems along with SIP trunking, call accounting, voicemail, and networking of remote locations.

1. 1550 S. Parkcrest Circle
Mesa, AZ 85206
Phone: 480-250-8975
e-mail: bbible5@gmail.com
Brian H. Bible
Objective To secure a challenging technical position with an organization offering
continued career growth using my 20+ years of telecommunications experience.
Professional
Experience
2014- Present HCL America Inc. Phoenix, AZ
Senior Specialist
 Continued to support Apollo Educational Group’s voice infrastructure as an HCL
employee.
2006 - 2014 Apollo Education Group Phoenix, AZ
Senior Network Engineer
 Installation, support and system management of Avaya Session Manager, (3)
Avaya S8800 5.2.1 Communication Managers, Avaya Modular Messaging
Voicemail, AVST CallXpress Voicemail, CMS R16.2 Veramark Call Accounting
and 250+ remote G450 LSP campus locations across North America.
 Installation/support of SIP trunking via ACME Packet Net-Net 3820 SBC.
 Administered and supported Genesys/Avaya system integration.
 Installation/support of Avaya Session Manager and Avaya CM 6.x.
 Ported 20,000+ DID’s and TFN’s from TDM to CenturyLink SIP trunks.
 Avaya Session Manager administration and troubleshooting via TraceSM.
 Administration of Avaya AES.
 Implementation of Avaya Predictive Dialer and Proactive Contact
Supervisor/Agent.
 Click-to-dial.
 Implementation of Las Vegas DR site to include the installation and configuration
of Avaya ESS, G450 Media Gateways, G650 cabinets and CMS T5200 HA
servers.
 Uplifted 250+ campus locations from G700 media gateway to G450 media
gateways.
 Installation and test & turn up of local PRI, long distance ISDN trunks, DID’s and
POTS lines.
 Installation and maintenance of IP-Tel server firmware, 46xx settings.txt file and
96xx upgrade.txt.
 Modified 176 & 242 option templates via Alcatel-Lucent VitalQIP & Infoblox.
 Installed and coordinated adds, moves and changes.
 Upgraded all Avaya digital telephone sets from TDM to 46xx and 96xx VoIP
telephones.

2.  Converted Avaya legacy equipment MCC/SCC cabinets from fiber to IP
connect.
 Supported day to day operations via HPSM requests and incident tickets.
 Installation/Support on Avaya one-X Agent and Communicator.
 Vendor Management.
 HPSM Change Management.
 On-call rotation.
2000-2006 Avnet, Inc. Phoenix, AZ
Senior Telecommunications Engineer
 Supported Avnet, Inc. voice network which included 50+ locations throughout
North America.
 Basic and advance system administration for a variety of Avaya platforms
including S8700, S8500, G3r, G3si, G3csi, CMS and Intuity Audix/LX voicemail
systems.
 Administration of Inter-Tel Axxess Phone System.
 Project coordination with vendors, LEC’s and cabling companies to support
acquisitions, relocations, remodels and site closures.
 Voice network cabling infrastructure design and implementation, Muzak Satellite,
Muzak/Telaid sound masking.
 Coordinate moves, adds, and changes.
 Responsible for local PRI and ISDN long distance circuit ordering and
provisioning.
 Installed and supported Polycom video units.
 Installed overhead paging systems (AT&T PagePac 20 & Bogen).
 Responsible for day to day operations of phone systems at Corporate Office and
remote locations.
 MicroCall call accounting administration.
1995-2000 MicroAge, Inc. Tempe, AZ
Senior Telecommunications Specialist
 Administration of Avaya G3r, Intuity Audix, CMS and CAS.
 Implemented G3r/G3si networking via DCS+.
 Monitored local and long distance T1 traffic.
 Project managed new G3si installations and system upgrades.
 Implemented companywide 5 digit dial plan.
 Managed moves, adds and PBX changes.
 Mitigated risk with Y2K plan and execution (upgrade none compliant Y2K
systems).

3.  ACD administration – VDNS, Vector and hunt group/skills.
 Basic Automatic Call Distribution (ACD) skills for example create a basic
VDN/Vectoring.
 Maintained cabling infrastructure for all facilities.in the Phoenix metro area.
 Ran VoiceData cables, installed phone systems, programmed system, setting
out phones, trained end users and made changes requested by customers.
1990–1995 Nitek, Inc. Phoenix, AZ
Customer Service Engineer
 Designed, engineered, and installed all types of Voice & Data cabling
infrastructure including Fiber Optics, Outside Plant and Category 5E cabling.
 Responsible for scheduling new phone system installs, site surveys, bids, new
phone system purchases,
 Supervised 2 to 20 phone system installers, Service and AMC Techs.
 Installed a variety of key systems including Merlin, Merlin II, Partner, Spirit,
Vodavi, Inter-Tel and Tie Systems.
 Knowledge of color codes.
Education 1989-1990 ITT Technician Institute Tucson, AZ
 Attended ITT Technical Institute and received my Associates Degree in
Electronic Computer Engineering.
1981-1985 Apollo High School St. Cloud, MN
 High School Diploma.
Technical
Experience
Certifications/Training
 SSCA – SIP School Certified Associate
 ACIS – Avaya Certified Implementation Specialist
 Intermediate SIP-SIP Troubleshooting
 Avaya CM Advanced Certification
 Avaya Site Administration
 Avaya Modular Messaging
 Avaya CMS Supervisor
 Avaya World Class Routing
 WinSCP and Putty
 Prognosis
 CenteryLink Control Center Manager Portal
 Level 3 uCommand Portal
 AT&T Business Direct / Route-It
 Oracle/ACME Packet Support Portal

4.  Cisco Call Manager/Cisco Unity 4.0
 Net+ Certification
Military
Service
1985-1989 United States Army
 E-4 Specialist 36H/29N Dial Central Office Repairer.
 Held secret security clearance.
 Honorable Discharge