Simon Lee is seeking an entry-level networking position with over a year of experience in network operations. He has expertise in monitoring and maintaining networks using tools like EMC Smarts and Service-Now. His technical skills include experience with routers, switches, and operating systems from Cisco, Juniper, Force10, and more. His previous roles involved monitoring SFTI backbones, troubleshooting issues, and coordinating with vendors to resolve faults.

1. Simon Lee
Queens, NY 646-397-0301 sleeny18@gmail.com
PROFILE
Network consultant with a year of experience in SFTI. Currently seeking an entry-level networking
position. Skilled professional with expertise geared toward maintaining and monitoring the networks while
providing excellent customer support and data center support. Experienced working Juniper, Force10, Cisco
switches and routers, and Ciena optics. Previous experience in network operations center by monitoring Secure
Financial Transaction Infrastructure 40Gig backbone, opening troubleshoot/hot hands tickets using Service -
Now ticketing system, working with various hardware vendors and effectively coordinate hot hand with carriers
to resolve infrastructure faults, scheduling and coordinate replacement of faulty network hardware, while
providing after-hours service desk support for customer and person internally.
TECHNICAL SKILLS
Routers: Cisco (2811, 2960, 6509, 9600), Juniper MX Series (mx960)
Switches: Juniper EX Series (2500, 3500, 4200, 8200, 8216), Cisco (6500, 2950, 2951, 2970, 3750, 3925, 4506,
4948, 6503, 6506), Force10 (c300, s50, s4810), Ciena (4200, 6500), Nortel (8600, 460, 470, 8200, 8606, 8610),
WDS (wireless), Aristas, Adva
Software: EMC Smarts, Spectrum, Scriptserver, Nortel Device Manager, Ciena On-Center, Quest One
ActiveRoles, Netscout, CheckPoint firewall (SmartView Tracker), Wireshark, VMware, Microsoft Outlook,
Microsoft Office, Microsoft Lync, SharePoint
Operating Systems: Windows (XP, 7, Server 2008), Linux (Red Hat Tikanga)
PROFESSIONAL EXPERIENCE
Intercontinental Exchange/NYSE New York, NY November 2013 – January 2014
Network Operations Consultant
• Supported SFTI 40Gig backbone consisting of Juniper, Ciena and Cisco equipment’s
• Monitored all NYSE internal and external networks using EMC SMARTS and Spectrum monitoring tool
• Utilize Service-Now ticketing system to create, follow-up, report findings and effectively resolve requests under
SLA
• Coordinated with various hardware vendors (Juniper, Force10, Cisco, Ciena) and effectively conduct hot hand
with carriers (Lightower, Equinix, Verizon, Level 3, Colt, Singtel) to resolve infrastructure faults
• Arranged and effectively coordinate replacement of faulty network hardware to be resolved by Data Center
Operations and Network Operations
• Implementation of tasks assigned to Network Operations and support for those implemented by Network
Engineering.
• Upgraded code on 75 – 100 routers, supported data center technicians on 50 – 100 FPC/DPC card replacement
on routers, rebooted 50 – 75 router/switches due to long uptime, supported data center technicians on cleaning
fibers for customer's connection, setting up sniffers to troubleshoot multicast, gapping, latency, and connection
issues.
• Communicated and collaborated with Network Engineering, Information Security, Service Operations and Data
Center Engineering teams by phone, and e-mail on migrating customer connections, verifying/troubleshooting
servers’ problems, and validating firewall alarms.
• Provided Network Operations customer support for customer through phone and e-mail on connection issues
like BGP not establishing, routes not receiving, low-light levels on customer’s connection
• Provided after-hours support on AD account unlocks/Laptop PGP Screen unlocks for internal staffs using Quest
One ActiveRoles Web Interface software on Windows XP, and Windows 7 machines
NYSE EURONEXT New York, NY July 2013 – September 2013
Network Operations Intern
• Monitored all NYSE internal and external networks using EMC SMARTS
• Utilize Service-Now ticketing system to create, follow-up, report findings and effectively resolve requests under
SLA
• Engaged various carriers to troubleshoot network events (BGP, OSPF, Backbone hit)
• Updated SharePoint for incident management, knowledge-based, and write up procedures
assigned by management to own that deliver operational support improvements to a
technology, process, tool, or service

2. EDUCATION
CUNY NEW YORK CITY COLLEGE OF TECHNOLOGY January 2014
Bachelors of Technology in Computer Systems
Specialization in Networking/Security
• Maintain a 3.3 average GPA.
• Cum Laude award.
CLUBS AND ORGANIZATIONS
Martial Arts Club, Member, Brooklyn, NY (2010-2012)
Math Honors Scholars Program, Member, Brooklyn, NY (2010)
Chess Club, Vice President, New York, NY (2009)
Community Basketball Team, Captain, New York, NY (2004-2008)