1. Ravindra Pujari
C/6 Vora Estate, Shahaji Raje Marg, Vile Parle (East), Mumbai: 400 057
Home (91 22) 26166704
Mobile: +919867001391/9987059350 Email:ravipujari0@gmail.com, ravipujari_tech@rediffmail.com
To obtain a challenging position in IT & Telecom companies where I can enhance my abilities & knowledge
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11 years of experience in the IT and telecom Industry.
Experienced in implementation and support of Core network equipments in Service Provider environment and
developed the ability to work under immense pressure.
Involved in key discussions on improving the quality of service to our customers
EMPLOYMENT PROFILE
31st January ’05 to 9th Dec 2011
12th July '00 to 31st Oct 04
1st June 2000 to 12th July 2000
Bharti Airtel Ltd
Senior Executive CSD
Sify Ltd
Network Support Engineer
Sampoorna Computer People Pvt. Ltd. Electronic Mail Admin.
FUNCTIONAL KNOWLEDGE
Project Planning
Training & Development
Profit Centre management
Team Management
Client Management
People Management
KEY STRENGTHS ACROSS ASSIGNMENTS
Managerial
Leadership
Team Management
Troubleshooting
Project Management
People Management
Team Management
New Idea Generation
Time Management
Client Management
Functional
Client Focus
Cost Reduction
Resource Optimisation
Training & Development
Technical Service
Leadership
NOTEWORTHY CONTRIBUTIONS
At Bharti Airtel Ltd
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Responsible for customer service department of the organisation which includes VSATs , VPN, NLD & IPLC
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Project planning and Management of rollout and implementation
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Single point of contact to the customer
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Liasoning with internal department, vendors for deliveries, implementation and sign offs
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Maintain customer relationship and ensure customer responsiveness along with SLA deliverables
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Improve the customer satisfaction index for the PM function
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Responsible for maintenance of links and uptime as per the SLA
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Manage customer deliverables (Contract terms, payments etc) for the account
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Managing a team of on-site engineers
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Ensure maximum Customer Satisfaction on the CUSTOMER FIRST STRATEGY under the QOS Schedule by
aggressively addressing customer issues (and closure).
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Responsible for design review, modifications and benchmark of network to achieve the desired SLA

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Provide unparalleled support and exceed Customer expectations by Proactive customer assistance.
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Discussion on Monthly Customer Service Uptime Reports and address the Service related issues personally.
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Addressing Customers Service concerns, complaints and queries related to Leased Lines, Radio links-vsat
(BIT/PAMA/DAMA), and Virtual Private Network through Web as well as telephonically.
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Co-ordinate with various Fixed Service (FSPs)/National Long Distance (NLD)/ International Long Distance
Providers (ILD) including Bharti (ABTS)/ MTNL/ BSNL/VSNL/SINGTEL for Point-to-point and NLD circuits.
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Interface with Network Operations Centre (ISP/ATM/FR/MPLS/CC) to quickly address Customer Issues
Achievements & Honours
Certificate of Recognition from Customer Care and Delivery Data Support Team, Airtel Enterprise Services Mumbai for
contribution towards customer delight through exemplary server account management
Certificate of Excellence for being outstanding in CSD.
Projects handled
HSBC, AXIS ,Bank,Citibank, AEGIS,ESSAR, TCS, Patni, Syntel, TCS eserve, WNS,
Eclerx,CMS Computer,Anchor,Bajaj Electrical,Sun Pharmaceuticals Industries,VSNL
At Sify Ltd
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Monitor and analyze network performance to ensure optimum network operations
Appointed NMS and System Admin for the Network Operation Centre
Recommend network management system changes with NMS Engineers.
Configuration of Adaptive Broadband equipments required in wireless communication.
Monitoring and troubleshooting of domestic and International E1 lines for maximum uptime
Performing pro-active tests on ISDN and Analog PSTN lines for better QOS
Providing online support to customers using dial-in services of Internet access, CompuServe, GRIC, EDI, Lotus Notes,
POP3 and DTS services
Assessing the performance of vendor-supplied equipment and services on existing networks, and co-coordinating
network preventive maintenance schedules.
Carry out upgrades, enhancement, replacement and installation of new networking solutions and services.
Maintained the Unix Server, Steel Belt Radius Server for Authentication Purpose and 3Com RAS for FaxOverIP
Service all over Western Region.
Maintaining and Coordinating Weekly Network Audit of Top 30 Local Cable Operator with the Team of 18 Engineer
deputed location Wise.
Maintaining and Ensuring Maximum Uptime of all servers in IDC.
Deploying and Maintaining Linux Based Firewall at Local Cable Operator end.
Maintaining Backup systems management for Servers in IDC.
Three years of extensive hands-on experience in network engineering and datacenter environment.
Designed, installed, configured and maintained complex routed LAN and WAN networks.
Designed, Implemented and supporting of networking solutions (Switching, Routing, Security)
Design, Implementation and support of Security solutions from different vendors (Cisco, McAfee,)
Management of firewalls, their hardening and catering to the day to day changes in network and security
requirements.
Demonstrated capability in implementing security programs for client/users awareness in order to decrease exposure
to threats and vulnerability. Adapt at developing effective security policies and procedures, project documentation
and milestones, and technical/business specifications.
Documentation of physical and logical connectivity of nodes..

3. * Routing & Switching:
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TCP/IP, Routing Protocols (OSPF, EIGRP, BGP), GRE,
Redundancy Protocol ( HSRP)
Spanning Tree Control, Inter VLAN Routing
Proficient skill set on Cisco Routers (72xx, 36xx, 28xx, 25xx, 26xx, 36xx) , Cisco Switches (29xx,19xx),
Proficient Load balancing (Cisco Express Forwarding, Cisco IOS Server Load Balancing)
* NETWORKS SECURITY
• Network Security Solution with Cisco Firewalls , Linux Ethernet bridge firewall.
• Servicing, Installation of Modules in Cisco firewalls
*Wireless
• WiMax (PTP & PMP for backhaul connectivity)
• WiFi
Projects Handled
Involved in Shifting of Sify Portal Setup & IndiaWorld from VSNL Data Centre in Prabhadevi, Mumbai to SifyHosting
India's first Level 3 Internet Data Centre at Vashi Internet Data Centre the Job Included
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Audit of the Servers
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Take Backups of the Servers and Cisco PIX Firewall Configuration.
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Coordination with VSNL Network Control Group for Routing Changes before and after the Shifting.
Involved in migration of major sites from Intel, USA to Prabhadevi Sify Data Centre the Job included
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Installation of Red Hat Linux 7.2 on 4 servers (Compaq DL380 G2 and ML 530) and Windows NT on 3 servers.
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Installation of Summit SLB Switch (Summit48si).
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Installation of Cisco PIX Firewall 515.
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Preparing Document Related to ISO Process.
Involved in Implementation of Satyam Iway Project and Broadband Project the Job Included
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Installation of Iway Servers (Compaq ML 350 & Dell Power Edge 2500) with Linux 7.2 on 4 servers, which include
LDAP, ADWEB, NAVIS service for Satyam Cybercafés and SESM servers for Cisco SSG Service for Broadband
customers.
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Installation of Summit48 Switch for servers.
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Installation of PPTP on Cisco 3640 Router.
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Preparing Document Related to ISO Process
Involved in Online Transferring the Lotus Notes Server (R4.6) Mail Database from one Location Goa to another location
Mumbai.
Involved in Installation of NMS Client Software SifyBeacon Sify’s Internal NMS all across Western Region.
Involved in Setting up a Data Centre for Mumbai Operation as a Team member.
At Sampoorna computer People Pvt Ltd
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Responsible for the administration of Linux mail server which was used for mailing.

4. ACADEMIC CREDENTIALS
B.Sc.(IT)–Bachelor of Science In information Technology degree from EIILM University Sikkim
2003: Diploma in System Management (GNIIT program) from, NIIT Institute Mumbai
1998: Oracle Specialist Program (OSP) from, GEBBS Institute Mumbai
1993: Diploma in Basic from, Silver Time Computer Class
CERTIFICATION
Certificate from Franklin Covey on FOCUS: Achieving your highest priorities.
Cisco Certified Network Associate (CCNA).-CISCO ID: CSCO10643659
TECHNICAL PROFICIENCY
Protocols
TCP/IP, RIP, EIGRP, OSPF, BGP, HDLC, PPP, ISDN, PPTP, MPLS, SSG
Operating Systems
Dos, Windows NT 4.0 Server & workstation, Windows 2000,Windows 9X, Windows XP
Professional, Linux 6.2/7.x/9.0
Network Management Tools
Total Control Manager ver. 6.0.23, Hiper Access Router Manager ver. 2.0.11
Access Servers
3Com Remote Access Servers
Equipment’s
ISDN Terminal Adapters (TA) and NT1 Equipment, HFCL 140 MB OFC system, Bharthi
OFC System, ECI MicroLAN
Test Equipment’s
Wandell & Golterman BERT Tester PF30
Security
Cisco PIX Firewall, IPSec, Linux Firewall
Routers & Switches
Cisco 12404, 7603, 7206, 4500, 3640, 2610, 2510 Router, IGX 8400 series Wide Area
Switch and Catalyst 2900, 1900 switches.
Satellite Communication
Ku and Extended C (Ext C) Band VSAT, PAMA VSAT
RF Equipment
AFAR and Loop Telecom 2.4 Ghz bridging device
PERSONAL DETAILS
DATE OF BIRTH: 1st October 1974
PLACE OF BIRTH: Mumbai
SEX: Male
PASSPORT NO: J1687849
MARITIAL STATUS: SINGLE
TRAININGS ATTENDED
Customer Management Skills by Centum Learning
Situational Leadership Skills by Centum Learning
Project Management Professional by Astrowix –