Henry Ford has over 15 years of experience as a network operations center technician and manager. He has extensive experience monitoring, implementing, and repairing Cisco routers, switches, and firewalls. Some of his key achievements include upgrading Cisco 400 series fabric cards and monitoring alarms and trouble tickets. He is proficient in technologies like Ethernet, TCP/IP, SNMP, and protocols like SIP, MPEG4, and H.264. He has worked for companies like Verizon, Fairpoint Communications, and Pyrasquare IT Consulting.

1. Henry Ford
Phone: (561) 229-2267
Email: certifiedtechnician101@gmail.com
Objective: Network Operations Center Manager
Previous Experience
Employer: Verizon Communications
February 2015 to Present to Cell site Manager Pembroke Pines, Miami
Position: NOC Technician
KeyAchievements: Monitored Implemented and repaired CiscoPes(PublicEdge Router)
Nexus7ksand otherCentral Office Equipment
Cisco400 SeriesFabricUpgradesCard
Employer: Fair point Communications
August 2014- February 2015 (Manchester,New Hampshire)
Position: NOC Technician
Key Achievements:
OC-3 & 48, Fuse access Panels; Performed cut over, cross connects,installation testing & troubleshooting DWDN,
SONET
Monitored Implemented and repaired Ciscowireless,networkswitches,routers,andfirewalls (5505sand 5510s)
Proficiencyin: Ethernet,TCP/IP,HTTP,SMTP,NTP,QoS, SNMP,ACS/TACACS
Experience with VoIPandVideoprotocols of mediadelivery:SIP,MPEG4,H.264
Data TransmissionCapturesusingWireshark
Workedwith BGP, OSPF& EIGRP ( WAN SonnetRingTopologies)
I alsomonitoredalarms, builtTrouble TicketsinRemedy,Dispatchout,Disable andRenable LightspanforCardSwaps,
provisioning,IpSubnetting (viaSolarwinds)

2. Application Expertise:Adtran TotalAccess,ALU 5526 AMS, ALU Naviscore Fast Packet & OCD,Calix, CMS, Ciena
CatenaView,Ciena Waveflow, Dataview, DSL Test Tool, Echovault, Infovista, Lotus Notes,M6, Motorola AXSvision,
Netcool, NGN Jumbox, NGN Workflow Managemnt, Putty Connection Manager,NMA, Proviso, PTS, Redback Netop,
Remedy OS3, Secure Escort,Tellabs Panorma, DSC Operations Portal.
Contract Network Operations Center
Morgan Stanley
February 2014 – July 2014 (6 months) Pierrepoint Plaza, Brooklyn NY
Key Achievements
Collaborated with project managers, financial clients and customers to implement new network designs and
switching build-outs for North American banks, clients, offices and brokerage houses. Interacted with ISP’s to
build, design and test fault-tolerant WAN/BGP fractional T3 circuits. Internal change control procedures
facilitated to make changes to the Spanning-tree network, and adjust bandwidth levels and to implement the
redesign of the current network at the request of Morgan Stanley Network Operations project managers. Tasked
with the management and the reallocation of IP address space and network hardware resources for new offices
and decommissioned sites. Tasked with creating Xcel spreadsheets of (BOM’s)/Bill of Materials to construct a
comprehensive list of parts, items, assemblies and sub-assemblies to support build-outs of the Morgan Stanley
network.
VLAN and LAN trunking management with Cisco Catalyst series 2900, 3560, 4507 and 6500 series switches
for existing Morgan Stanley clients and new customers.
Configured customer site routers with 802.1q sub-interfaces for VLAN connection with Cisco 3925 embedded
switch/router.
Resolved dual-homed BGP routing issues for Morgan Stanley neighbor connections to the ISP.
Configured DSU interface bandwidth levels to T3 circuit’s to facilitate bandwidth requests made by Morgan
Stanley project managers and customers.
Configured GLBP redundancy on Cisco hardware for Morgan Stanley IP redundancy.
Design additions to the Morgan Stanley Network using Microsoft Visio.
Upgraded software for Cisco Access Control Servers (ACS 5.5) deployed at Morgan Stanley client sites.
IP address allocation using LINUX for Morgan Stanley sites
Pyrasquare IT Consulting Incorporated
February 2012 – December 2013 (1 year 11 months) Brooklyn, New York
Position: NOC Manager
Responsible for the entire OAM&P (operations, administration, maintenance & provisioning).
Acted as primary interface with 3rd party service providers in establishing interface agreements, escalation process.
Supports the deployment of Advanced Services for Residential and Commercial HSD (High Speed Data) and
telephone offerings. This includes value added services like; VPN’s home networking, dynamic DNS, Tiered Data
Services.

3. Interviewed, selected, trained, and directed assigned staff, providing regular performance feedback and coaching,
ensuring a productive staff
Key Achievements as a Technician for Pyrasquare:
UMTS/LTE/3G/4G/Data Center Virtualization project for Tier 1 Telecommunications carrier. On site senior
network engineer contracted to project manage the redesign of 7 client sites and upgrade 6 cable networks to 6
T1 circuits.
Configuration of ISL trunk connections and VLANS with Cisco Catalyst 3560 stackable switch bundles.
Installation of Nexus 2000 FEX (Fabric Extenders) with EoR (End of Rack) Platform.
Troubleshooting of Cisco 801 routers for external e-mail server connections.
Wireless WLAN design consultant for wireless connections of client offices.
Integration of 3Com/Netgear L2 switches with Cisco hardware for small customer sites.
Tasked with creating and implementing VPN connection structure with NETGEAR/Cisco ASA5505.
Tasked with daily monitoring of all client network devices.
Tasked with overseeing SSL certificate updates to Windows/IIS servers for clients.
Tasked with design of category 6 wiring infrastructure for client sites.
Tasked with WLAN survey and installation of WLAN AP’s for clients and customers.
Tasked with the design, maintenance and management of all T1 customer circuits.
Maintained upkeep of APC power/batteries for electrical power distribution of medium and large sites.
IP Network Operations Center
Edelman
August 2011 – September 2011 (2 months) Manhattan, New York
Key Achievements:
Contracted as an onsite network engineer for the New York City public relations firm. Troubleshooting of
Juniper and Cisco NEXUS data center switch issues, increased server farm port capacity with Juniper virtual
chassis EX series switches.
Hands on configuration and installation 5 Juniper SSG 140 firewalls for IPSec.
Cross platform IPSec Configuration between Juniper SSG/Cisco ASA.
Hands on configuration, and troubleshooting of 4 Juniper SSG 520 firewall for IPSec.
Hands on configuration and installation of 10 Juniper SSG 5 firewall for internet client connection.
Distribution of Juniper firewall configuration updates using Juniper Network Services Module 2008.2r1.
Configuration of Cisco Nexus 10K Series Switch for data center connectivity and SPAN operation.
IP Network Administrator Contractor
Regeneron Pharmaceuticals

4. February 2011 – May 2011 (4 months) Tarrytown NY
Key Achievements:
Contracted as a network engineer for the Tarrytown data center and campus extension project for new campus
locations. Resolved all campus extension switch configuration issues, performed Wireless site survey and
placement of AP’s.
Resolved LAN Spanning-Tree Protocol issues with the Cisco Catalyst 4510 switches.
Configuration and installation of line cards for the Cisco Catalyst 6509 data center switches.
Daily troubleshooting of Wireless LAN connectivity issues with Cisco Wireless Control System.
Created Wireless user credentials for Cisco WLAN connectivity.
BGP AS path prepending configuration and troubleshooting.
IT Manager
WORLD FOOD ASSOCIATION NOC Manager
June 2007 – September 2011 (4 years) West Palm Beach Florida
Key Achievements:
Managed technical staff necessary to support the Advanced Services Infrastructure, including, Regional Data
centers, Local Data centers, Collocation centers and the Managed IP Network.
Assisted in the development of method and procedures related to the Advanced Services Infrastructure for HSD
and Telephone, including Systems and Network Elements such as, security, DNS, network monitoring, disaster
recovery, IP management, network inventory, email, documentation, support tools and various provisioning
systems.
Provided core support involving technical research & design in selection of vendors, service providers, products
and services used in the Advanced Services Infrastructure, including creating specification requirements and
test plans.
Supports the transition of HSD Services to Advanced Services Infrastructure in acquisition scenarios, including
planning and integration of OSS (Operational Support Systems) into existing HSD infrastructure,
reconfiguration of network elements and supporting technical field personnel.
Provides budgeting support for HSD, Telephone and VOD related technical aspects involved with the
Advanced Services group.
Contracted as a network engineer in a team of 7 to complete ISP data migration project to relocate 900+ RCN
customers to the new RCN BGP AS. Upgraded ARIN IP prefix information. Documentation and verification of
BGP configuration and new IP prefix scopes.
Additionally:
Configured Border Gateway Protocol for Cisco 7600 series modular routers.
Configured Border Gateway Protocol for Cisco 6500 series routers.
Verified customer public IP address prefix information using the ARIN database.
Upgraded customer public IP address prefix information using the RAD database.
IPSec Tunnel/IKE Configuration with Cisco ASA 5505 for external connections.
Coordinated with client resources to relocate public IP block/address space.
BGP ASN path configuration with Cisco 7600 series routers.
Configured BGP prefix-lists for client extranets and intranet devices.

5. Resolved BGP routing table volume issues with BGP.
Resolved BGP advertised route issues.
(Open) 1 project
 ISP Border Gateway Protocol Routing Migration
Contracted as a network engineer to relocate 900 RCN ISP connections and 10,000 users to the
new BGP AS. Upgraded ARIN IP prefix for new customer networks. Documentation and
verification of BGP configuration and new IP prefix scopes.
QWEST
January 2003- May 2006
Job Title: LRAC
Responsibilities: Build and Design Circuits for Telephony and Data for Phoenix, Nevada, Colorado mass
markets.
U.S.West
Central Office Technician
1998- 2003
Job Title: 3EES -5EES Frame Technician for Tucson Arizona
Responsibilities: Managed the Infrastructure of the Central Office
1996-1998
Job Title: POTS Technician
Responsibilities: Installed and maintained home telephone circuits ……back when people had home phones.
Education:
MBA- University of Phoenix- 2006
BA- Christian Studies - 2004
BS- Software Engineering -2012
Certifications: CompTIA, Network+
Previous CCNA -2009
Skills:

6. I can build, modify and implement programs in .Net C# and J2EE
I am proficient in Network Design (thick thin clients) with most topologies
Website Design with CSS and HTML 5
Technical skills:
-NetworkManagement-SNMP,CiscoWorks,Kiwi-cat,-Platforms- CiscoIOS(11.x,12.x),PIXIOS(6.x,7.x),CAT-OSUNIX,
LINUX, -Operatingsystems - WindowsXP,NT,2000, 2003 -Programminglanguage –Java,J2EE,.NET,C# , C++, HTML, CSS
and Javascript-RoutingProtocols - RIP,IGRP,EIGRP,OSPF,IS-IS,BGP,HSRP,VRRP& GLBP -Infrastructure services - DHCP,
DNS,SMTP, FTP, TFTP -LAN technologies - Ethernet,FastEthernet,GigabitEthernet,&10 GigabitEthernet, -Port-
channel,VLANS,VTP,STP,RSTP,802.1Q -WAN technologies - Frame Relay,ISDN,ATM,MPLS,leasedlines&exposure to
PPP,DS1, DS3, OC3, T1 /T3 & SONET
PROFESSIONALCERTIFICATION:
CCNA
KeyResponsibilitieshandled: -WorkingonPIX(506,515, 525, 535), ASA (5505/5510) Firewalls. -Implementingsecurity
policiesusingACL,Firewall,IPSEC,SSL,VPN,IPS/IDS,AAA(TACACS+&RADIUS) -Dealtwithmonitoringtoolslikenetwork
packetcapture toolslike Wire-shark,etc. -Installation,ConfigurationandAdministrationof WindowsServers2000/2003,
Active Directory,FTP,DNS,DHCP,TFTP,Linux OS undervariousLAN and WAN environments -Migrationof existingIPSEC
VPN tunnelsfromPre-SharedkeytoCertificate-NetworkRedesignforbranches/CampusLocations. -Changingboththe
voice anddata environment. -Replacingbranchhardware withnew 2851 routersand 2960 switches. -Performing
securityauditsof perimeterrouters,identifyingmissingACL’s -Troubleshootingof complexLAN/WANinfrastructure
includingroutingprotocolsEIGRP,OSPF&BGP -Lab testing&validationpriortoimplementationof Nexus7K,5K & 2K
connectingtoblade servers -Settingsof the networkingdevices(CiscoRouter,switches)co-coordinatingwiththe
system/Networkadministratorduringimplementation -ConfiguringnetworkaccessserversandroutersforAAA Security
-Documentationandchange control -Workedontroubleshootingof complexLAN/WANinfrastructure -Administrationof
Cisco11.x and 12.1 versions -Monitoringall Ciscoequipment’susingCiscoWorks -InvolvedinSNMPNetwork
management. -WorkingonvariousscanningandSniffingtoolslike Ethereal -Upgradingandbackupsof Ciscorouter
configurationfiles -Implementing