1. CURRICULUM VITAE
PERSONAL DETAILS
Title Mister
Last Name Nxumalo
First Names Mandla Henry
Date Of Birth 01 January 1976
Identity Number 7601015365081
Gender Male
Marital Status Unmarried
Dependant Two
Health Status Good
Citizenship South African
Nationality South African
Race African
Home Language IsiZulu
Other Languages English, Afrikaans, Xhosa, Sotho and Swati
Residential and Postal Address 16195 Imbuzana street
Eastfield Ext 16
Vosloorus
1475
Telephone Numbers 084 064 5248(C); 073 147 6382 (c)
Fax Numbers
E-Mail Addresses Yezas123@gmail.com;kwanda@ananzi.co.za
QUALIFICATIONS
QUALIFICATION SUBJECTS INSTITUTION YEAR
Grade 12 Zulu, English, Afrikaans, Biology, History,
Geography
Ndlangamandla
High School
1994
Dip. Business
Administration
Introduction to Computers, AccPac, Lotus
123, Bookkeeping to final Accounts,
Marketing, Business Finance, Selling Skills,
Industrial Relations
Foundation
College
1996 – 1997
MS Office
Certification
Microsoft Office 97- MS Word and Excel Rosebank
College
1998
National
Qualification
BComm Informatics Unisa Still
studying
COURSES
COURSE INSTITUTION YEAR
A+ Pear Education 2001
SAP Authorizations SAP Johannesburg 2008
Drivers Licence (Code C1) 2002
Mandla Nxumalo
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2. CAREER SUMMARY
TOTAL DATA PROCESSING EXPERIENCE 18 Years
COMPANY EMPLOYMENT DATES POSITION TECHNOLOGY
Michaelides & Ford
Construction
March 1995 – Dec 1995 Office Assistant Lotus, Wordperfect
Alternative Finance
LTD
Oct 1997 – Dec 1999 Accounts clerk/
Jnr Bookkeeper
AccPac, MS Excel, MS
Word, DMS,
African Bank Jan 2000 – Oct 2001 IT Technician Intranet, Office 2000
First National Bank Mar 2002 – June 2002 Consultant Intranet; Office 2000
Sykes Enterprises Inc.
(HP Account)
June 2002 – May 2009 Technical Support Intranet, Internet,KRS,
Office XP, Astro (SAP)
BPL April 2012 - Current Cargo Co-ordinator CargoWise,IPAWS(sca
nning application)
CAREER DETAILS
COMPANY Bidvest Panalpina Logistics
EMPLOYMENT DATES April 2012 – Current
POSITION HELD Co-Ordinator
TECHNOLOGY CargoWise,IPAWS(scanning application)
Responsibilities:
• Co-ordinates the cargo from origin to the warehouse despatch
• Receiving all HP Cargo and sort it
• Scan all the HP cargo
• Make sure all cargo is allocated correctly
• Co-ordinates all drawing of cargo from flights to the warehouse
• Interacting with cargo drawers, airlines and channel controllers
• Administration of all imports drawing and collections data
• Administration of TCT office
• Weekend supervision of all drawing operation
• Reconcile the reports with cargo manifest
Mandla Nxumalo
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3. COMPANY Sykes Enterprises Inc. (HP Account)
EMPLOYMENT DATES June 2002 – May 2009
POSITION HELD Technical Support Agent
TECHNOLOGY Intranet; Internet, KRS, Office XP,Astro (SAP)
Responsibilities:
• Provision of technical support and accurate information to customers and end users via the
telephone, assisting the customer to understand how to use the product properly and logging
and resolving problems through the following of policies and procedures for call handling and
client problem solving
• Maintains technical proficiency in products, platforms and procedures assigned and deals with
customer technical problems that appear to arise from the use of the product
• Following-up on calls and keeping records of calls placed and deal appropriately with relevant
client escalations
• Deals with requests for replacing defective parts and maintains pertinent paperwork and records
• Provide timely and consistent, regular first call fix services to customer/clients at an acceptable
rate and deal with any complaints
• Provide accurate, reliable and consistent research information timeously to customer/clients
• Ensure that call backs to customers/clients are informative and resourceful
• Ensure daily professional, accurate and timeous correspondence via email, faxes and customer
feedback to customer/clients
• Provide some technical expertise of the consumer products to fellow junior members
COMPANY First National Bank
EMPLOYMENT DATES Mar 2002 - Jun 2002
POSITION HELD Consultant
TECHNOLOGY Intranet, Office 2000
Responsibilities:
 Provide branch support over the telephone on status call
 Administration of new application forms of the product clients
 Confirmation of employment of the customers
 Updating the schedule of approved customers
COMPANY African Bank
EMPLOYMENT DATES Jan 2000 - Oct 2001
POSITION HELD IT Technician
TECHNOLOGY Intranet, Office 2000, Exactus
Mandla Nxumalo
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4. Responsibilities:
 Maintenance of Computer Hardware
 Assembling and configuration of new and refurbished computers
 Provide first level telephone support to all the company branches employees
 Creation and resetting of user-ids of the employees on the network
 Connection computers to the Local Area Network (LAN) using TCP/IP
 Assisting with first line support (Helpdesk) and end User support
COMPANY Alternative Finance Limited
EMPLOYMENT DATES Oct 1997 - Dec 1999
POSITION HELD Accounts Clerk/ JNR Bookkeeper
TECHNOLOGY AccPac, MS Excel, MS Word, DMS,
Responsibilities:
 Responsible for keeping the data records of the Finance Department
 Liaising with the Storage Company for record reference
 Assisting the auditors with the required internal data
 Responsible for the debtors book
 Writing out all the debtors cheques who had no bank accounts
 Assisting the Senior bookkeepers and Accountants debtors and creditors reconciliations
 Assisting with the creditors books and issuing of cheques
 Assisting the Accountants with the Fixed Assets Verification
 Responsible for Fixed assets book
 Learning the basics of the IT LAN infrastructure
COMPANY Michaelides & Ford Construction
EMPLOYMENT DATES Mar 1995 – Dec 1995
POSITION HELD Office Assistant
TECHNOLOGY Lotus, Wordperfect
Responsibilities:
 Assisting the office Manager with the files
 Reception and Switchboard
 Routing calls to appropriate persons
 Helping the Bookkeeper with orders for accounts reconciliations
Mandla Nxumalo
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5.  Doing the wages for the contract workers
 Help with data capturing
EXPERIENCE & SKILLS
Mandla Nxumalo
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6. LEVEL DESCRIPTION
1 Had appropriate training only
2 Limited practical experience
3 Solid practical experience
4 Well versed; extensive experience
5 Expert; extensive experience
TYPE MONTHS LEVEL
Business Area Government N/A 0
ICT 48 4
Networking LAN Fundamentals 20 2
TCP/IP 12 2
Operating Systems Windows NT 7 2
Windows 95 36 4
Windows 98 36 4
Operating Systems Windows 2000 54 3
Windows XP 54 4
TP Monitors
Software Packages MS-Office 105 3
Lotus 18 2
WordPerfect 12 2
System Applications KRS 48 3
Exactus 12 2
Internet 48 3
SAP 12 2
Cargowise 18 3
Ipaws 18 3
REFERENCES
NAME AND SURNAME COMPANY PHONE NUMBERS
Beatrice
Masekwameng
(Finance)
Malesela Sekhaolelo
(IT)
African Bank 011 256 9000
Meisie vd Westhuizen FNB Bank City 0860 11 22 44
Narriman Phillips Sykes 011 506 0000
Bobo Mhlambi BPL 011 395 6673
Mandla Nxumalo
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7. LEVEL DESCRIPTION
1 Had appropriate training only
2 Limited practical experience
3 Solid practical experience
4 Well versed; extensive experience
5 Expert; extensive experience
TYPE MONTHS LEVEL
Business Area Government N/A 0
ICT 48 4
Networking LAN Fundamentals 20 2
TCP/IP 12 2
Operating Systems Windows NT 7 2
Windows 95 36 4
Windows 98 36 4
Operating Systems Windows 2000 54 3
Windows XP 54 4
TP Monitors
Software Packages MS-Office 105 3
Lotus 18 2
WordPerfect 12 2
System Applications KRS 48 3
Exactus 12 2
Internet 48 3
SAP 12 2
Cargowise 18 3
Ipaws 18 3
REFERENCES
NAME AND SURNAME COMPANY PHONE NUMBERS
Beatrice
Masekwameng
(Finance)
Malesela Sekhaolelo
(IT)
African Bank 011 256 9000
Meisie vd Westhuizen FNB Bank City 0860 11 22 44
Narriman Phillips Sykes 011 506 0000
Bobo Mhlambi BPL 011 395 6673
Mandla Nxumalo
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