1. CURRICULUM VITAE
OF
GERARD KIM SEITSHIRO
CONTACT NUMBERS 072 922 5288 / 063 045 7393
kimvundla@gmail.com
LANGUAGES English, and IsiZulu, can only hear Afrikaans
Excellent IT Communication Skills
EDUCATION DETAILS
SCHOOL ATTENDED Pace College
QUALIFICATION Matric
SUBJECTS English - First Language
Afrikaans - Second Language
Biology
Business Economics
History
Mathematics
ADDITIONAL COURSES
INSTITUTION P C Training
QUALIFICATION CompTIA A+ (60% & 80% National)
Course IT Essentials & IT Technician
QUALIFICATION CompTIA N+ (90% International)
Course Networking
INSTITUTION National Institute of Information Technology
QUALIFICATION Computer Networking and User Specialist - M.O.U.S
Course MS Office
Internet
WAN / LAN Topology
Intranet - Programming with Access
INSTITUTION Birnam Business College
QUALIFICATION Computer Training Diploma
INSTITUTION Damelin Computer College
QUALIFICATION Introduction to Computers Certificate
2. EMPLOYMENT HISTORY
COMPANY NAME: CONSOL GLASS
1. REFERENCE Folly (IT Field Service Engineer)
Cell no: 011 874 2025 / 073 347 4922
2. REFERENCE Jan Huyzers (IT Field Service Engineer)
Cell no: 011 874 2025 / 083 635 1996
PERIOD EMPLOYED Sept 12 – still employed
POSITION HELD Desktop Support
DUTIES
- Install, upgrade, support, and troubleshoot.
- Upgrade and set up Windows 7 to Windows 10
- Installation of apps
- Troubleshoot and Configurations for printer, computer hardware and other authorized equipment.
- Create mail for users
- Back up information
EMPLOYMENT HISTORY
COMPANY NAME: BYTES MANAGED SOLUTIONS
1. REFERENCE Confidence (Project Manager)
Cell no: 082 614 6998 / (011) 373 4838
2. REFERENCE Gersmond (Bytes IT Technician)
Cell no: 083 608 2489
PERIOD EMPLOYED Aug 11 – 22 April 2016
POSITION HELD Customer Engineer (CSR) / Desktop Support
DUTIES
Perform timely escalation of pending support-related issues for further analysis & resolution
Perform other duties as requested & within areas of expertise.
Troubleshooting of pc hardware, pc software, network & communication issues
3. EMPLOYMENT HISTORY
COMPANY NAME: TOTAL SA
1. REFERENCE Dany Nel(Team Leader from IT Empowerment)
Cell no: 079 528 7348
2. REFERENCE Richard De Kock(IT Total SA)
Cell no: 082 781 0043
PERIOD EMPLOYED May21 – May 26 2015
POSITION HELD Desktop Technician
DUTIES IT Asset Move from Sandton to Rosebank
Packing and unpacking of IT Assets
Disconnecting and connecting of IT devices
Assisting admin
Neat Cabling
EMPLOYMENT HISTORY
COMPANY NAME COMUTANET – PRIMEDIA OUTDOOR
1. REFERENCE Lorraine Theron
074 886 2480
2. REFERENCE Nico Pule
072 125 3520
PERIOD EMPLOYED 21 January 2013 – 13 December 2013
POSITION HELD Freelance - Applicator
DUTIES Taxi and Bus Branding / Apply Adverts
Office Admin
4. EMPLOYMENT HISTORY
COMPANY NAME AVENG GROUP IT
1. REFERENCE Abdul Samir (Support Technician Manager)
Cell no: 076 386 4496
PERIOD EMPLOYED 8 March 2011 - 30 Oct 2012
POSITION HELD Support Technician
DUTIES Providing technical support to all users
Novell Migration (Groupwise)
Configuration and Troubleshooting for clients
Installation and Profile creations
Email Creations – Prep new users
Logging Calls
EMPLOYMENT HISTORY
COMPANY NAME NATIONAL HEALTH LABORATORYSERVICES
1. REFERENCE Clinton Myburgh(IT Service Delivery Manager)
Cellno: 082 892 7716
2.. REFERENCE John Brouckaert – ISILUMKO STAFFING
Cell no: 076 194 7656 / 011 267 2920
REASON FOR LEAVING Career path move
PERIOD EMPLOYED August2008 – October 2010
POSITION HELD IT Service Desk Consultant
DUTIES Inbound and Outbound calls which emanate on daily basis
Logging calls, resolving IT technical issues
Getting Quotations
IT Administrative duties – faxes and call assignment
Desktop Support
5. EMPLOYMENT HISTORY
COMPANY NAME DIMENSION DATA
Merchants - (Outsourced)
TYPE OF FIRM Information Technology Services Provider
REFERENCE ThulaniShabalala
thulani.tshabalala@merchants.co.za
PERIOD EMPLOYED Feb 2007 – Apr 2008
REASON FOR LEAVING Temporary assignment
POSITION HELD Technical Support Advisor
DUTIES Inbound calls from clients in the UK
Create and edit email addresses
Configuration and Troubleshooting
Assisting clients with Telephone faults
ADSL Technical Support
Setting up email and OS operation
EMPLOYMENT HISTORY
COMPANY NAME CALL FORCE DIRECT
TYPE OF FIRM Services, Prof Companies Etc
REFERENCE Debbie Meyer - Manager
DATES OF EMPLOYMENT 11 November 2004 – 31 August 2006
POSITION HELD Call Centre Agent
DUTIES Handling calls
Assisting clients
6. EMPLOYMENT HISTORY
COMPANY NAME STANNIC - Standard Bank South Africa
TYPE OF FIRM Banks, Financial Services
REFERENCE 083 265 2892 (011) 631-3456 John Clifton
DATES OF EMPLOYMENT 01 April 1999 – 31 May 2002
POSITION HELD Customer Service Consultant
REASON FOR LEAVING Resigned for greener pastures and a career move
DUTIES Inbound call centre
Dealing with accounts
Issuing documents
EMPLOYMENT HISTORY
COMPANY NAME MTN (M-TEL Pty Ltd)
TYPE OF FIRM Telecommunications
REFERENCE ZunaidBulboa - CEO
DATES OF EMPLOYMENT 01 July 1997 – 01 July 1998
POSITION HELD Account Query Clerk and Credit Controller
REASON FOR LEAVING Temporary assignment
DUTIES Resolving account queries
Passing credit notes
Reconciliation of accounts
