1. I
Annfridah Kiende Curriculum Vitae 2015
ANNFRIDA KIENDE MUTUURA
P.O. BOX 43-01001
KALIMONI, THIKA
C/O Mrs. DORIS. K. MUTUURA
TEL: +254728371883
+254737541118,
EMAIL: fkiendem@gmail.com
fridakiende@gmail.com
Personal Information
Date of Birth: 14th October 1988 Gender –F
Personal profile
Determined, reliable, trustworthy, self-confident, enthusiastic and decisive lady
with a passion for business development, Sales and Techno-commerce in general.
Graduate in Business information technology and with work experience in a
multinational organization as well in the private sector in Kenya.
Objective
To use my knowledge in Business information technology, Business information
systems in practice to make significant and continuous improvements in the
workplace in a conducive and progressive organization while enhancing the
business competitiveness of my employer in tandem with organizational goals.
Academic Profile 2009- 2013 JOMO KENYATTA UNIVERSITY OF AGRICULTURE
AND TECHNOLOGY (J.K.U.A.T)
Bachelor of Business Information technology-(BBIT)
Second Class (Lower Division)
2003-2007 SUNRISE GIRLS SECONDARY SCHOOL
Kenya Certificate of Secondary Education
Professional Experience

2. II
Annfridah Kiende Curriculum Vitae 2015
July 2013- April 2014
Personal Computers (PC) WORLD Kenya Ltd.
Sales Executive (Technical)
 Providing technical detail on components to clients and customers.
 End user Support and engagement advice as part of after sale service.
 Provide technical advisory services in relation to new networking and
telecommunications installations
 Sales and marketing of fittings accessories and computers to both
corporate and retail clients
 Maintaining and updating the stock and procurement list and updating
suppliers / debtors records
 Developing client awareness on new and emerging products and
making follow ups and presentations.
 Doing product demos and pitching for both corporate and individual
clients on products.
Achievements during my tenure
 Development of draft Customer handling procedures for the TRM branch and
code of service. Training the service attendants on better customer relations as a
result of which sales increased by 11% in one quarter.
June 2011- Nov 2011
United Nations Office at Nairobi (UNON)
Division of Conference Services (DCS) Information Technology Unit (ITU)
 Assisting in providing ICT support to both staff and clients during meetings
 Keeping truck of any ICT equipment belonging to the division during meeting
periods.
 Designing and updating network infrastructure documentation – security,
configurations, tests, patches,
 Installation of software and hardware configurations on computers within the
established standard operating procedures.
 Handling and maintaining WAN & LAN and wireless networks
 Ensuring optimal operation of MS exchange server and outlook
 Hardware/software troubleshooting
 Planning, Deploying and rebuilding Microsoft and Linux servers and configure
hardware, peripherals, services, settings, directories and Storage
 Installing, administering and maintaining Bridge International Academies
Checkpoint firewall, Cisco Routers, IP PBX, Switches, Access Points, Security
Cameras, Biometric systems and other active network devices.

3. III
Annfridah Kiende Curriculum Vitae 2015
 CISCO IP Telecom configurations
 Liaising with internet service providers with the intention of ensuring
continuous and reliable internet connections.
 Capacity building of IT Support officers, to better tackle routine calls.
 Any other related duties as required.
Achievements during my tenure
 Data base development for assets register and development of an online system
for tracking on real time the assets for the unit.
 Helped to upgrade the CRM system at UNON.
Hobbies and Amusements
 Reading
 Research on new ideologies
 Traveling
Language Proficiency:
Speaking Writing Reading
English Excellent Excellent Excellent
Kiswahili Excellent Excellent Excellent
Community Activities:
o Took part in a fundraising in support of the aged for Help Age Kenya, 2000.
o Member Young Christian Society (Y.C.S) movement, 2009-To date.
o Participated in the Focolare international youth meeting, Rome 2002.

4. IV
Annfridah Kiende Curriculum Vitae 2015
References
1. Archie Kariuki
Technical Engineer
UNON/DCS/ITU
Cell: +254727534343
Landline +2547623773
E-mail:archie.kariuki@unon.org
2. Julius KipKoech
Computer Information Systems Assistant
UNON/DCS/ITU
Cell: +254727534488
Landline:+2547623635
Email: Julius.kipkoech@unon.org
3. Tom Sagwe
HP ISS Team Lead & Trade marketing manager
Hewlett Packard EA Limited, Capitol hill Square,
3rd Floor, Upper hill
P.O Box 00600-33805
Nairobi
Cell: +254720361729
E-mail: tom@redenvelopekenya.com
Information True and to the Best of my knowledge
………………………………………..…………….. Date …………………….…2015
Ann Fridah Kiende Mutuura