1. 1 CV of SS. Maqekene
CURRICULUM VITAE OF SEDUMO SAMUEL MAQEKENE
2016
061 411 5823 / 081 390 0615 / 012 648 0311
Sedumo Samuel Maqekene
2. 2 CV of SS. Maqekene
Tel: Work: 012 648 0311 Mobile: 061 411 5823 / 081 390 0615
E-mail: maqekess@telkom.co.za , maqekess@gmail.com
Personal Profile
I am a highly inspired individual, who takes self-development seriously and
wants to enjoy a challenging and fulfilling career.
I have the will to win as I align myself with goals and achieve them accordingly.
Strengths – Honesty, strong personality, good leadership quality, prepared to go
the extra mile, dedication, appreciative, does not take things for granted.
Fast learner, quick decision maker and strong believer, and hard working.
Throughout my career, have always thrived on challenges and my levels of
motivation are consistently high.
My accomplishments in life thus far have been achieved through perseverance,
dedication and passion for my job and my family.
I have received numerous accolades for my achievements in adding value to the
business and the people whom I work with.
One of my main assets is my interpersonal skills and being able to understand
people and interact at all levels.
My positive thinking, determination and dedication have always proven to be my
strength in everything have attempted thus far.
I easily adapt between different roles and situation and i am capable of taking any
team from its present level to another level in meeting the company’s challenges
through appropriate decisions.
If I am afforded this opportunity I will endeavor to excel at all that is required of
me and repay the company with sincere and dedicated service.
3. 3 CV of SS. Maqekene
Personal Information
Date of Birth : 27 January 1979
I.D. Number : 7901275540088
Nationality : South African
Race : African
Notice Period : 1 Month
Secondary Education
Institution Attended: Cocekani Comprehensive School
Certificate Obtained: Matriculated (2000)
Tertiary Education
Institute Attended: Tshwane University of Technology (T.U.T)
Certificate Obtained: B TECH IT: Information Management (2015)
Subjects Passed: Project IV
Project management IV
Business fundamentals IV
Principles of research IV
Strategic information systems IV
Business analysis IV
Advanced business analysis IV
Information and technology management IV
Advanced information & technology management IV
Institution Attended: Central University of Technology Free State (C.U.T)
Certificate Obtained: National Diploma: Information Technology (2008)
Subjects Passed: Information Systems I, II, III
Development Software I, II, III
Technical programming I, II
Web management I, II
Graphical user interface design
System Software I
Business Management I
Project Management
4. 4 CV of SS. Maqekene
Computer Application: Microsoft Excel
Microsoft Word
Microsoft Access
Microsoft PowerPoint
Microsoft Datasheet
Microsoft Outlook
Microsoft Internet Explorer
Microsoft Front Page
Microsoft Project Management
Microsoft Data Base Management Systems
Programming Languages: Microsoft Visual Basic Network
Microsoft Visual Basic Network Advanced
Microsoft True Basic 6.0
Microsoft Java
Applicable Courses attended at Torque IT and Work
Customer Care for Performers
CMSS: Adv Back Office - Res & Small Bus
Internet Access Mediums
BCC: Initial Commercial Training
Initiating and Chairing Disciplinary Enquiry
UNIX Essentials - Solaris 10 OS
Shell Programming for System Admin
Java Programming
Intro Foglight & Monitoring Strategies
Introduction to BCM for Management Level
Certified: 1st Advanced Fog-light End User Configuration & Management
2nd ITIL
Leadership Role
I was awarded L.R.C. President Certification.
Employment History
Company : Telkom / Business Connection BCX
Position : IT : Billing and Application Support/ Operations and Fog-Light
Specialist
5. 5 CV of SS. Maqekene
Section : IT Data Centre
Time Period : 29 November 2010 - Present
Responsibilities
DCO/ISP Application and Billing Support
Use windows and Linux/Unix Operating Systems to support ISP Billing operation
End-to-end support of business operations ‘internal applications’
Creation, modification etc of orders on Customer Relation Management (CRM) - Order
Management OMS to EAI to ISP and other applications.
EPP Interface Support.
Customer facing applications support: Top-Up, Usage tracker, Password management
Tool (PMT), Mailbox Activator, Mobile integrated Sims, Web-Mail, Do-chat etc.
Part of Tier 3 support Team.
Bill-Run and SAP reports execution:
Cyber trade billing
Bill-Formatting, Ledger, Revenue, Iscor, Salamis, Age Analysis, Miscellaneous
Adjustment, Crystal, Internal etc.
Telkom Internet billing
Monthly Statement, General Ledger Code, Debtors List, Churn, Accrued Charges,
Monthly Cancellation, ACB Extract etc.
Coordinated Incidents & Requests :
Accept Incidents & Requests Timeously, Handle Mailing List Queries,
Provide Professional Feedback to Request, Resolve Incidents &
Requests within SLA, Transfer External/Lost
Incidents/Request, Shows urgency on Priority 1, 2 and 3 Incidents/Requests
Asset and Configuration Management
Service Continuity Management
Event Management
Continual Service Improvement
Knowledge Management
6. 6 CV of SS. Maqekene
Incident Management
Service Reporting and Measurement
Problem Management
IT Service Continuity
Request Fulfilment
Change/Release Management
Event Management
Knowledge Management
Outsourcing & Cross/domain Support
Availability
Customer Specific Incident &
Customer communication
Configuration Management
Capacity and Availability Management
Maintain Standards and Quality
Create, modify and update Scripts (Shell, Perl, and SQL Developer).
Identify corrective actions, Follows Organizational Processes,
Provide internal and external report and feedback update system.
Provide project related support, Perform Standby and Overtime
Duties, Provide Internal and External Reports, Run Successful
Bill-runs within Matrix, Provided RCA and Service Feedback,
General Support, Internal Customer Satisfaction
Monitored Systems
Ensure systems availability and functional, Perform daily system
Checks and tasks, Roll-out Fog-light monitoring to all Applications, Fog-light Alarms
Resolution, Fog-light Alarms Optimization
Achievements
* Certification of Completed Unix Essentials Solaris 10 OS, Java Fundamentals and Fog-
Light Course
* To assist team members to adapt to a multi-cultural environment by demonstrating and
understanding
Company : Telkom SA
7. 7 CV of SS. Maqekene
Position : Service Consultant
Section : Contact Call Centre
Time Period : 19 December 2005 – 29 November 2010
Responsibilities
To ensure customer loyalty by providing an excellent service
To promote and sell Telkom’s products and services to enhance their viability
Processing of orders received from the customer
Escalating the order on the customer’s behalf
Handling of customer account queries and accurately updating and billing the
customer account after installation
Consolidate accounts to customer satisfaction
Resolving all complaints, concerns and issues in a timely and diplomatic manner
Ensuring first call resolution (FCR)
Using effective communication skills
Informing Customers of the Service/s Telkom offers
Being pro-active
Achievements
Working under pressure and maintaining accuracy
I learnt to be more receptive and more productive with what I have been assigned
to do.
I have also learnt to be more constructive in my approach with customers and in
turn helping me to achieve the results I set for myself.
As an agent, I was instrumental in becoming a change agent by assisting in
successfully creating an environment conducive to change. I was able to
showcase my acquired strategic and business skills by responding to current and
8. 8 CV of SS. Maqekene
future business challenges and changes, with the emphasis on maintaining
Telkom’s marketplace and growth revenue.
Company : Bloemfontein Sport Scene/Foschini group
Position Held : Sales Assistant
Time Period : 1 August 2003 – 31 November 2005
Responsibilities
* Offer a friendly and helpful service to customers
* Offering advice and information
* Re-stocking cleaning and tidying and arranging goods
* Making sure the aisles were kept clear for health and safety reasons
* Deal with a complaint about a faulty product
* Operating tills, taking payments for goods and arranging delivery for large items
* Stock handling
* Security
* Have a smart appearance with a polite and helpful manner, have good mental arithmetic
skills, be comfortable using computerised equipment such as cash tills and have plenty of
stamina
Achievements
Able to work within a team, have a genuine interest in people
Be confident when dealing with difficult and sometimes unexpected situations
Company : Top Tech Engineering and Generator set Marketing
Position Held : Assistant Technician/Machine Operator
Time Period : 16 June 1988 – 6 January 2003
