2. PERSONAL DETAILS
Surname: Anthony
Name: Nicola Charlene
Gender: Female
Address: Unit 13 Ascot Park
23 Harrison Avenue
Lincoln Meade
Pietermaritzburg
Postal Address: P O Box 300
Hilton
3245
Date of Birth: 13/06/1976
Nationality: South African
Contact no: 0732360956/ 0333957400
Email: nicolaa@telkomsa.net / nanthony@bwtrans.co.za
ID no: 7606130219089
Languages: English, Afrikaans, Zulu
Health: Excellent
Driver’s license: Code 08
Religion: Christian
Marital status: Married (1998)
Dependents: 2
Skills:
Microsoft Word/Excel/Outlook/PowerPoint
3. EDUCATION HISTORY
High School: Woodlands Secondary High School
Last Grade Completed: Grade 12
Matric Pass: Matric (senior pass) 1993
Subjects: English,Afrikaans,Typing N3,Patterncontrition
AppliedClothingproduction,Factorymanagement
EMPLOYMENT HISTORY
CURRENT EMPLOYMENT
Name of Business: Manline Pty Ltd / Barloworld Transport (Head Office)
Time Period: March 2009 to current
Position: Switchboard operator and Receptionist /Group Travel Coordinator
Duties:
Meeting and greeting customers
Answering a busy switchboard
Screening and directing calls when necessary
Booking of meeting rooms when required
Arranging couriers with BEX
Sorting and distributing post
General administration duties
Ordering of office stationery and office supplies
Maintaining a presentable reception
Group travel Coordinator:
Duties: The co-ordination and bookings of flights for employees, either online or via the SA Airlink office.
Booking accommodation either online, or via the establishment, for all employees, including
drivers.
Ensure that accommodation is paid for prior to check-in for all bookings.
Booking bus tickets for drivers and occasionally office-based employees.
Booking car hire online with Avis, or through an Avis representative.
Always ensuring that the best fare is obtained at all times, for all bookings.
Adhere to the Group Travel Policy and ensure all amendments are done as per the policy.
Assist with airfare, accommodation and car hire rate negotiations, as required.
Bookings are now done via Travel IT system.
4. Name of Business: Tomlinson Mnguni James Attorneys
Time Period: May 2006 to March 2009
Position: Switchboard operator and Receptionist
Duties:
Switchboard operator/ Receptionist
Switchboard-Ericsson, 24 incoming lines and 80 extensions
Receiving approximately 300 calls a day
Sorting out incoming mail
Receiving and signing for all legal court documents on behalf of
the attorneys and post it into the relevant boxes
Attending to clients that come in to see the attorneys, seating
them into the boardroom, make tea/coffee for clients and the
attorney.
Organizing lunch for 17 Directors every Tuesday.
General typing for the litigation dept and typing the RAF bills.
Programs worked on: Law pac, printing municipal evaluations for
the conveyancing dept.
Name of Business: BDO Spencer Stewart
Time Period: July 2005 – May 2006
Position: Switchboard operator and Receptionist
Duties:
Switchboard – incoming calls and emailing message
Post receiving and outgoing post –ordinary/sending couriers/
registered and collections and sending documents to SARS
Capturing new clients details and making changes to the existing
clients and x-coding clients (removing off the system)
Handling the Petty Cash – Float of R4000.00
Typing whenever needed
Sending and receiving and distributing faxes
Capturing postage (expenses) on system
Capturing timesheets
Sending out Birthday Cards to clients (marketing dept)
Updating the telephone list
5. Name of Business: Re/Max Midlands Estate Agent
Time Period: July 2005 – May 2006
Position: Switchboard operator and Receptionist/ Marketing Dept/Advertising
Duties:
Reception Duties- welcoming all clients
Making sure the front desk is tidy
Preparing the weekender property advertising for Natal Witness
Typing and preparing the layout for weekender property
Downloading the photos from camera that will appear in the paper
Emailing photo to the Natal Witness
Ensuring deadlines are met
Typing all relevant letters for the Agents and sending mails
Taking messages accurately and distributing it into the correct pigeon
holes
Ordering relevant stock form suppliers e.g. stationery – For Sale
boards etc.
Compiling accounts for Natal witness and costing the charges to the
relevant Estate Agent
Working on the Internet
Designing an Printing Show Day brochures and all the Agents
marketing flyers (programs used: coral draw – riso graph machine)
COURSES ATTENDED:
1. Name of Course: Telephone Reception (2010)
Attended by: PCB – Pietermaritzburg Chamber of Business
Trainer: Ann-Rose Oldham
2. Name of Course: MS Excel 2007 Level 1 (2011)
Attended by: IT Certification Academy
Trainer: Nimmie Naidu
3. Name of Course: Telephone Impact and Customer Services (2012)
Attended by: BYTES People Solutions
Trainer: C Femekal
4. Name of Course: MS Powerpoint 2013 (2015)
Attended by: IT Certification Academy
Trainer: Chantall Van Der Merwe
6. REFERENCES:
1. Yvonne Addison (Re/Max Midlands) - 033 346 0081
2. Bonnie Niemand (Re/Max Midlands) 033 345 8256
3. Peter Hobden (TMJ Attorneys) – 033 341 9100
_______________________________________________________________________
PERSONAL PROFILE
I am a punctual and motivated individual who is able to work independently in busy
environments and also within a team sitting and produce high standards of work. I
am an excellent team worker and am able to take instructions from all levels and
build up good working relationships with all those around me. I am flexible and
reliable, responsible, hard working and always willing to learn and develop new
skills. I am friendly, helpful and polite and I also have a good sense of humor. I am
outgoing, tactful and able to listen effectively when solving problems. I am also very
dedicated to given tasks and any other tasks that are assigned to me.
